前厅服务与数字化运营程丽佳79课件

前厅服务与数字化运营HOTELRECEPTIONSERVICESANDDIGITALOPERATIONS主讲人：程丽佳英语实训客房点餐服务RoomService入住期间服务主讲人：程丽佳RoomServiceEasytoorder1Amenuthatcaterstocommondietaryrequirements2Deliveredpromptly3Servedatthecorrecttemperature4RoomServiceWaiter(W):Goodmorning,RoomService.MayIhelpyou?Mrs.Robert(R):Goodmorning.Canyoutellmehowtoaskforroomserviceplease?W:Certainly,madam.Weservebreakfast,allsortsofmeals,snacks,beveragesandfruit.Whatdoyouneed,madam?R:Iwanttohavebreakfastinmyroomtomorrowmorning.W:Noproblem.Thedoorknobmenushowsourselectionofbreakfasts.WehaveChinese,Continental,AmericanandEnglishbreakfasts.R:Ohgood.I’dliketheAmericanbreakfast.RoomServiceW:Sojustcircle“AmericanBreakfast”onthemenuandthenwriteyournameandroomnumberontheupperrighthandcornerofthemenu,togetherwiththetimewhenyouwantthebreakfastserved.R:OK,thanks.W:You’rewelcome.Ifyouhaveanyparticularrequirements,justputyourrequestintheremarkscolumn.Whenyouhavecompletedyourorder,pleasehangitonthedoorknoboutsideyourroom.Ourstaffwillcollectitduringthenight.R:Wonderful!SoIcanhavemybreakfastsenttomyroomtomorrowmorning.W:Definitelyyes,madam.Ifyouwantustoremovethetray,youcannotedownatimeonthemenutoo.R:Thankyouforyourhelp.W:Anytime.RoomService

Whatdoyouneed？你需要什么？Allyouneedbringaresheets.你需要带的就是床单。I’minneedofsomefreshair.我需要呼吸一点新鲜空气。needRoomServiceContinentalbreakfastnocookedfoodlightercoldorroomtemperatureAmerican&Englishbreakfastcookedeggsandsomeformofmeatvariousbreadtypes,sides,anddrinkshigherincalories

Ihadmyteethfilledyesterdayafternoon.昨天下午我请人补了牙。wemusthavetheworkfinishedbyTuesday.我们必须在星期二以前完成此项工作。havesthdone

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