




版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
前厅服务与数字化运营HOTELRECEPTIONSERVICESANDDIGITALOPERATIONS主讲人:程丽佳英语实训问询服务InformationService入住期间服务主讲人:程丽佳InformationServiceGiveSuggestionsandDirections1HelptoBookTaxisandBuses2OfferInformation3Mr.Smith(S):Goodmorning.I’mfreetodayandtomorrow,yousee.Iwanttovisitsomeplacesofinteresthere.Canyousuggestsome?
Concierge(C):Sure.Atthistimeofyear,I’dsuggesttheFragrantHills.Thereyoucanenjoyredmapleleavesalloverthehills.It’sverybeautiful.S:Soundsgreat.Ihaven’tseensomanyredleaves.C:It’sabigtouristattractionintheautumnofBeijing.S:I’llgothere.HowcanIgetthere?InformationService
Isuggestthemuseumthenextday.我建议明天去参观博物馆。IsuggestyouvisittheSummerPalace.我建议参观故宫。suggestInformationServiceMr.Smith(S):Goodmorning.I’mfreetodayandtomorrow,yousee.Iwanttovisitsomeplacesofinteresthere.Canyousuggestsome?
Concierge(C):Sure.Atthistimeofyear,I’dsuggesttheFragrantHills.Thereyoucanenjoyredmapleleavesalloverthehills.It’sverybeautiful.S:Soundsgreat.Ihaven’tseensomanyredleaves.C:It’sabigtouristattractionintheautumnofBeijing.S:I’llgothere.HowcanIgetthere?InformationServiceC:It’sclosetoourhotel.S:Whereisthebusstop?C:It’sjustoppositethegateofourhotel.It’lltakeyouaboutonehourtogetthere.S:Onehour?That’stoolong.Whatabouttakingataxi?C:It’lltakeabouthalfanhour.S:Thankyouverymuchforyourinformation.C:You’rewelcome.Haveagoodtime.InformationService
It’sdangerous
to
be
close
to
awildanimal.靠近野生动物很危险。beclosetoInformationServiceC:It’sclosetoourhotel.S:Whereisthebusstop?C:It’sjustoppositethegateofourhotel.It’lltakeyouaboutonehourtogetthere.S:Onehour?That’stoolong.Whatabouttakingataxi?C:It’lltakeabouthalfanhour.S:Thankyouverymuchforyourinformation.C:You’rewelcome.Haveagoodtime.InformationServiceBusNo.6takesyoudirectlythere.
take动词,+冠词by介词,不+冠词take&by表示乘坐交通工具InformationService如:格林先生经常乘火车去上班。Mr.Greenoftengoestoworkbytrain.
或Mr.Greenoftentakesatraintowork.C:It’sclosetoourhotel.S:Whereisthebusstop?C:It’sjustoppositethegateofourhotel.It’lltakeyouaboutonehourtogetthere.S:Onehour?That’stoolong.Whatabouttakingataxi?C:It’lltakeabouthalfanhour.S:Thankyouverymuchforyourinformation.C:You’rewelcome.Haveagoodtime.InformationService
Ittakessbsometimetodosth.
某人花费多少时间做某事take表示花费时间InformationService如:Ittakesmehalfanhourtodomyhomeworkintheevening.晚上我要花半小时做作业。C:It’sclosetoourhotel.S:Whereisthebusstop?C:It’sjustoppositethegateofourhotel.It’lltakeyouaboutonehourtogetthere.S:Onehour?That’stoolong.Whatabouttakingataxi?C:It’lltakeabouthalfanhour.S:Thankyouverymuchforyourinformation.C:You’rewelcome.Haveagoodtime.InformationServiceBusNo.6takesyoudirectlythere.
Offerinformationexactly.
Keeppatientandpolite.Givereasonable
adviceandsupport.InformationService英语实训商务中心服务ServiceinBusinessCenter入住期间服务主讲人:程丽佳Service
inBusinessCenter1
SecretarialServiceConventionService2TicketsService3BusinessCenterClerk(C):Goodmorning,welcometobusinesscenter.HowmayIhelpyou,Mr.Wood?Mr.Wood(W):I’mleavingforBeijingthedayaftertomorrow.C:That’sNovember22nd,isn’tit?W:That’sright.C:Areyougoingtherebytrainorbyair?W:Bytrain.HowmanytrainsaretheretoBeijinginthemorning?C:Therearemorethantentrainsfrom7:00to12:00.IsuggestthatyoutaketrainG253,whichleavesat8:30a.m.andarrivesatBeijingat2:00p.m.W:Fine,I’lltakeitthen.Ineedtwotickets.Service
inBusinessCenterCouldyoubookticketsforme?
RoomServiceleavefor“前往某地”Whendoyou
leave
for
work?
你什么时候去上班?BusinessCenterClerk(C):Goodmorning,welcometobusinesscenter.HowmayIhelpyou,Mr.Wood?Mr.Wood(W):I’mleavingforBeijingthedayaftertomorrow.C:That’sNovember22nd,isn’tit?W:That’sright.C:Areyougoingtherebytrainorbyair?W:Bytrain.HowmanytrainsaretheretoBeijinginthemorning?C:Therearemorethantentrainsfrom7:00to12:00.IsuggestthatyoutaketrainG253,whichleavesat8:30a.m.andarrivesatBeijingat2:00p.m.W:Fine,I’lltakeitthen.Ineedtwotickets.Service
inBusinessCenterCouldyoubookticketsforme?
RoomService我要预订一个5人的餐位。I'llbookatableforfive.I'llreserveatableforfive.book=reserveBusinessCenterClerk(C):Goodmorning,welcometobusinesscenter.HowmayIhelpyou,Mr.Wood?Mr.Wood(W):I’mleavingforBeijingthedayaftertomorrow.C:That’sNovember22nd,isn’tit?W:That’sright.C:Areyougoingtherebytrainorbyair?W:Bytrain.HowmanytrainsaretheretoBeijinginthemorning?C:Therearemorethantentrainsfrom7:00to12:00.IsuggestthatyoutaketrainG253,whichleavesat8:30a.m.andarrivesatBeijingat2:00p.m.W:Fine,I’lltakeitthen.Ineedtwotickets.Service
inBusinessCenterCouldyoubookticketsforme?
RoomService“选中”I’lltaketheblackjacket.我要那件黑色夹克。takeC:OK,Mr.Wood.Whichclassofseatdoyouprefer?W:Ipreferfirstclass,please.C:OK,Mr.Wood.Wouldyoupleasefillinthisform?Pleasesignyournamehere.W:Allright.ShallIpaycashnow?C:Yes,pleasepay300yuaninadvance.W:Hereyouare.WhencanIgetthetickets?C:YoucangetthemonthemorningofNovember21st.W:Thankyou.Couldyousendtheticketstomyroomassoonaspossible?C:Noproblem,Mr.Wood.Wewillsendtheticketstoyourroom.W:It’sveryniceofyou.C:It’smypleasuretobeatyourservice.Service
inBusinessCenterService
inBusinessCenterSeatsonCRHtrainbusinessclassfirstclasssecondclassSeatsonplanebusinessclassfirstclasseconomyclassC:OK,Mr.Wood.Whichclassofseatdoyouprefer?W:Ipreferfirstclass,please.C:OK,Mr.Wood.Wouldyoupleasefillinthisform?Pleasesignyournamehere.W:Allright.ShallIpaycashnow?C:Yes,pleasepay300yuaninadvance.W:Hereyouare.WhencanIgetthetickets?C:YoucangetthemonthemorningofNovember21st.W:Thankyou.Couldyousendtheticketstomyroomassoonaspossible?C:Noproblem,Mr.Wood.Wewillsendtheticketstoyourroom.W:It’sveryniceofyou.C:It’smypleasuretobeatyourservice.Service
inBusinessCentersendI’dliketo
send
thisexpress,please.劳驾,我要寄快递。I’mtryingto
send
amessage.我正在发消息。C:OK,Mr.Wood.Whichclassofseatdoyouprefer?W:Ipreferfirstclass,please.C:OK,Mr.Wood.Wouldyoupleasefillinthisform?Pleasesignyournamehere.W:Allright.ShallIpaycashnow?C:Yes,pleasepay300yuaninadvance.W:Hereyouare.WhencanIgetthetickets?C:YoucangetthemonthemorningofNovember21st.W:Thankyou.Couldyousendtheticketstomyroomassoonaspossible?C:Noproblem,Mr.Wood.Wewillsendtheticketstoyourroom.W:It’sveryniceofyou.C:It’smypleasuretobeatyourservice.Service
inBusinessCenter
Stayuptodateonemergingtechnologies.
Givebusinesstravelersthechancetokickbackandrelax.Makebusinessguestsfeelvaluedthroughpersonalization.Service
inBusinessCenter英语实训客房点餐服务RoomService入住期间服务主讲人:程丽佳RoomServiceEasytoorder1Amenuthatcaterstocommondietaryrequirements2Deliveredpromptly3Servedatthecorrecttemperature4W:Sojustcircle“AmericanBreakfast”onthemenuandthenwriteyournameandroomnumberontheupperrighthandcornerofthemenu,togetherwiththetimewhenyouwantthebreakfastserved.R:OK,thanks.W:You’rewelcome.Ifyouhaveanyparticularrequirements,justputyourrequestintheremarkscolumn.Whenyouhavecompletedyourorder,pleasehangitonthedoorknoboutsideyourroom.Ourstaffwillcollectitduringthenight.R:Wonderful!SoIcanhavemybreakfastsenttomyroomtomorrowmorning.W:Definitelyyes,madam.Ifyouwantustoremovethetray,youcannotedownatimeonthemenutoo.R:Thankyouforyourhelp.W:Anytime.RoomServiceRoomServiceWaiter(W):Goodmorning,RoomService.MayIhelpyou?Mrs.Robert(R):Goodmorning.Canyoutellmehowtoaskforroomserviceplease?W:Certainly,madam.Weservebreakfast,allsortsofmeals,snacks,beveragesandfruit.Whatdoyouneed,madam?R:Iwanttohavebreakfastinmyroomtomorrowmorning.W:Noproblem.Thedoorknobmenushowsourselectionofbreakfasts.WehaveChinese,Continental,AmericanandEnglishbreakfasts.R:Ohgood.I’dliketheAmericanbreakfast.RoomService
Whatdoyouneed?你需要什么?RoomServiceneedAllyouneedbringaresheets.你需要带的就是床单。I’minneedofsomefreshair.我需要呼吸一点新鲜空气。RoomServiceWaiter(W):Goodmorning,RoomService.MayIhelpyou?Mrs.Robert(R):Goodmorning.Canyoutellmehowtoaskforroomserviceplease?W:Certainly,madam.Weservebreakfast,allsortsofmeals,snacks,beveragesandfruit.Whatdoyouneed,madam?R:Iwanttohavebreakfastinmyroomtomorrowmorning.W:Noproblem.Thedoorknobmenushowsourselectionofbreakfasts.WehaveChinese,Continental,AmericanandEnglishbreakfasts.R:Ohgood.I’dliketheAmericanbreakfast.RoomServiceRoomServiceContinentalbreakfastnocookedfoodlightercoldorroomtemperatureAmerican&Englishbreakfastcookedeggsandsomeformofmeatvariousbreadtypes,sides,anddrinkshigherincaloriesRoomServiceWaiter(W):Goodmorning,RoomService.MayIhelpyou?Mrs.Robert(R):Goodmorning.Canyoutellmehowtoaskforroomserviceplease?W:Certainly,madam.Weservebreakfast,allsortsofmeals,snacks,beveragesandfruit.Whatdoyouneed,madam?R:Iwanttohavebreakfastinmyroomtomorrowmorning.W:Noproblem.Thedoorknobmenushowsourselectionofbreakfasts.WehaveChinese,Continental,AmericanandEnglishbreakfasts.R:Ohgood.I’dliketheAmericanbreakfast.RoomServiceW:Sojustcircle“AmericanBreakfast”onthemenuandthenwriteyournameandroomnumberontheupperrighthandcornerofthemenu,togetherwiththetimewhenyouwantthebreakfastserved.R:OK,thanks.W:You’rewelcome.Ifyouhaveanyparticularrequirements,justputyourrequestintheremarkscolumn.Whenyouhavecompletedyourorder,pleasehangitonthedoorknoboutsideyourroom.Ourstaffwillcollectitduringthenight.R:Wonderful!SoIcanhavemybreakfastsenttomyroomtomorrowmorning.W:Definitelyyes,madam.Ifyouwantustoremovethetray,youcannotedownatimeonthemenutoo.R:Thankyouforyourhelp.W:Anytime.RoomService
Ihadmyteethfilledyesterdayafternoon.昨天下午我请人补了牙。wemusthavetheworkfinishedbyTuesday.我们必须在星期二以前完成此项工作。havesthdoneW:Sojustcircle“AmericanBreakfast”onthemenuandthenwriteyournameandroomnumberontheupperrighthandcornerofthemenu,togetherwiththetimewhenyouwantthebreakfastserved.R:OK,thanks.W:You’rewelcome.Ifyouhaveanyparticularrequirements,justputyourrequestintheremarkscolumn.Whenyouhavecompletedyourorder,pleasehangitonthedoorknoboutsideyourroom.Ourstaffwillcollectitduringthenight.R:Wonderful!SoIcanhavemybreakfastsenttomyroomtomorrowmorning.W:Definitelyyes,madam.Ifyouwantustoremovethetray,youcannotedownatimeonthemenutoo.R:Thankyouforyourhelp.W:Anytime.RoomService
Wherearetheyfrom?Whataretheirhobbies?
Whyaretheyvisiting?英语实训医疗服务MedicalService入住期间服务主讲人:程丽佳MedicalServiceDoctorConsultationWoundCareManagement
EmergencyMedicalService123Mrs.Smith(Mrs.):Excuseme,Miss.RoomAttendant(A):Yes.WhatcanIdoforyou,Mrs.Smith?Mrs.:Myhusbandslippedinthebathroomjustnow.Hisnoseisbleedingandhecan'tstandup.A:I'msorrytohearthat.Don'tworry,Mrs.Smith.Letmeseetoit...Mr.Smith,justleanonme.Letmehelpyoutobed.IguessI'llgivefir
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 空调系统保养服务创新创业项目商业计划书
- 肩颈气囊按摩披肩行业跨境出海项目商业计划书
- 猎头服务绩效激励方案创新创业项目商业计划书
- 行政诉讼服务创新创业项目商业计划书
- 2025年电视内镜手术系统项目合作计划书
- 建筑项目质量控制与监督管理方案
- 智慧停车系统建设项目实施方案
- 2025年氨纶锦纶包覆丝项目发展计划
- 儿童智能发育检测表使用说明
- 染色真皮生产线项目实施方案
- 北京市海淀区2023-2024学年七年级上学期数学期中考试试卷(含答案)
- 医院感染管理科十五五发展规划
- 学堂在线 实验室安全教育 章节测试答案
- 《教育强国建设规划纲要(2024-2035年)》及三年行动计划全面解读
- 2016年上外杯-初赛英语试题(原卷版)
- 道路工程测量实习报告
- PKPM系列之-PKPT项目管理软件使用说明
- GB/T 37546-2019无人值守变电站监控系统技术规范
- GB/T 32381-2015全地形车辆轮胎
- GB/T 17505-2016钢及钢产品交货一般技术要求
- 建筑工地电动车辆安全检查验收表
评论
0/150
提交评论