前厅服务与数字化运营程丽佳28课件

前厅服务与数字化运营HOTELRECEPTIONSERVICESANDDIGITALOPERATIONS主讲人：程丽佳英语实训商务中心服务ServiceinBusinessCenter入住期间服务主讲人：程丽佳Service

inBusinessCenter

SecretarialService1ConventionService2TicketsService3BusinessCenterClerk(C):Goodmorning,welcometobusinesscenter.HowmayIhelpyou,Mr.Wood?Mr.Wood(W):I’mleavingforBeijingthedayaftertomorrow.Couldyoubookticketsforme?C:That’sNovember22nd,isn’tit?W:That’sright.C:Areyougoingtherebytrainorbyair?W:Bytrain.HowmanytrainsaretheretoBeijinginthemorning?C:Therearemorethantentrainsfrom7:00to12:00.IsuggestthatyoutaketrainG253,whichleavesat8:30a.m.andarrivesatBeijingat2:00p.m.W:Fine,I’lltakeitthen.Ineedtwotickets.Service

inBusinessCenterC:OK,Mr.Wood.Whichclassofseatdoyouprefer?W:Ipreferfirstclass,please.C:OK,Mr.Wood.Wouldyoupleasefillinthisform?Pleasesignyournamehere.W:Allright.ShallIpaycashnow?C:Yes,pleasepay300yuaninadvance.W:Hereyouare.WhencanIgetthetickets?C:YoucangetthemonthemorningofNovember21st.W:Thankyou.Couldyousendtheticketstomyroomassoonaspossible?C:Noproblem,Mr.Wood.Wewillsendtheticketstoyourroom.W:It’sveryniceofyou.C:It’smypleasuretobeatyourservice.Service

inBusinessCenter

“前往某地”Whendoyou

leave

for

work?你什么时候去上班？Service

inBusinessCenterleavefor

我要预订一个5人的餐位。I'llbookatableforfive.I'llreserveatableforfive.Service

inBusinessCenterbook=reserve

“选中”I’lltaketheblackjacket.我要那件黑色夹克。Service

inBusinessCentertakeService

inBusinessCenterSeatsonCRHtrainbusinessclassfirstclasssecondclassSeatsonplanebusinessclassfirstclasseconomyclass

I’dliketo

send

thisexpress,please.劳驾，我要寄快递。I’mtryingto

send

amessage.我正在发消息。Service

inBusinessCentersend

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