邮轮服务英语第2版-大连海事大学出版社《邮轮服务英语（第2版）》-Unit 3

01UnitThreeHousekeepingServiceonBoard1LessonOneLaundryService—CollectingandReturningClothesLessonTwoTheChildrenStainedtheCarpet—HandlingtheStains2目录CONTENTS1LessonOneLaundryService—CollectingandReturningClothesLessonOneLaundryService—CollectingandReturningClothes1.laundryservice洗衣服务2.attendant/əˈtendənt/n.服务员;乘务员3.confirm/kənˈfɜːm/v.确认4.request/rIˈkwest/n.要求;请求5.item/ˈaItəm/n.一件;一项6.charge/tʃɑːdʒ/n.费用7.incase如果;万一8.fillin填写9.worn-outitem破损的衣服10.inemergency加急;紧急NewWordsandExpressionsLessonOneLaundryService—CollectingandReturningClothes[1]MalecónTheMalecón(哈瓦那的一个海滨名)(officiallyAvenidadeMaceo)isabroadesplanade(供人们散步的道),roadwayandseawallwhichstretchesfor8kmalongthecoastinHavana,Cuba,fromthemouthofHavanaHarborinOldHavana,alongthenorthsideoftheCentroHabananeighborhood,endingintheVedadoneighborhood.ThemainpurposeofbuildingtheMalecónwastoprotectHavanafromthewaterandthesocalledNortes,butinreality,itwoundupservingmorefornighttimepromenadesbyHabaneros(哈瓦那人),forloversandmostofallforindividualfishermen.Tocelebratetheconstructionofthefirst500msectionoftheMalecón,theAmericangovernmentbuiltabeautifulroundaboutattheintersectionofPaseodelPrado,which,accordingtoarchitectsoftheperiod,wasthefirstonebuiltinCubawithsteel-reinforcedconcrete.Infrontoftheroundabout,whereeverySundaybandsplayedCubanmelodies,theMiramarHotelwasbuilt,whichwasverymuchinfashionforthefirst15yearsofindependenceandwhichwasthefirstonewherethewaitersworetuxedos(dinnerjackets),vests(waistcoats)withgoldbuttons,anddidnothavemoustaches.NotesLessonOneLaundryService—CollectingandReturningClothes[2]drycleaning,washingorpressingonly干洗、水洗或净烫[3]Forexpressservice,guestshavetopayanextrachargeof50%.对于快洗服务,客人需额外付50%的费用。[4]DNDDND是”DONOTDISTURB”(请勿打扰)的缩写。[5]Anyworn-outitemshouldbeinformedofguests,andtheattendantsshouldmakesurewhethertheseitemsneedtobewashed.客房服务人员如发现衣物有任何破损应通知顾客,并且要确认这样的衣物是否需要清洗。[6]Beforereturning,itisnecessaryforattendantstocheckinformationabouttheclothes,justasisthecasewhilecollectingthem.和收取衣物时一样,在归还衣物时,客房服务人员也要确认与之相关的信息。NotesKnowledgeLinkLessonOneLaundryService—CollectingandReturningClothesTipsforLaundryService1.IntroductionofLaundryService(1)Forclothesreceivedfrom10:00amto12:00am,we’lldeliverthemtoyourroomby6:00pmthesameday;andforthosereceivedafter12:00am,youmaygetthembackby6:00pmthenextday.您在早上10点至12点之间送洗的衣物,我们会在当日晚上6点以前送回您房里;中午12点以后送洗的衣物,您会在第二天下午6点前收到。(2)I’mafraiditistoolatefortoday’slaundry.现在恐怕已经过了今天的洗衣时间。(3)Thelaundryformsandbagsareonthetopright-handdeskdrawer.洗衣单和洗衣袋在写字台的右边第一个抽屉里。(4)Weprovideexpressservicetoguests,butyouneedtopayanextrachargeof50%.我们为顾客提供快洗服务,但是您需要额外付50%的费用。KnowledgeLinkLessonOneLaundryService—CollectingandReturningClothes2.CollectingClothes(1)Pleasefillinthelaundryform.请填写洗衣单。(2)Wewilldeliverittoyourroombytomorrownoon.我们会在明天中午以前送回您的房间。(3)Thereisanextrachargeof50%forquickservice.快速服务要外加50%的费用。(4)Wecandeliveritwithin4hoursata50%extracharge.我们可以在4小时内送回,但要加收50%的费用。(5)Isthisforpressingonly?这只要烫干对吗?(6)I’msorry,butwedon’thavethenecessaryspecialequipmenttocleanleather.很抱歉,我们没有清洗皮料所需要的特别工具。KnowledgeLinkLessonOneLaundryService—CollectingandReturningClothes3.DeliveringClothes(1)Thereisaminorproblemwithyourlaundry.您要送洗的衣服有点小问题。(2)Theitemsinyourbagdon’tmatchupwiththeitemsonthelaundrylist.洗衣袋里的衣物与洗衣单上登记的不符。(3)ThereshouldbethreeT-shirtsinyourbag,butthereareonlytwo.您的洗衣袋里应有三件T恤,但是这里只有两件。(4)Thereisabrainyourbag,butitisn’tmarkedontheform.您的洗衣袋里有一件文胸,但是洗衣单上没有标出来。(5)Onesockismissing.少了一只袜子。(6)Ican’tfindthemrightnow.Justsendthelaundryasitis.我找不着了,就这些吧。(7)Couldyoufilloutanewform,please?请您重新填写一张表格好吗?(8)Couldyousignforthechange?请您在“变更”这里签名好吗?LessonOneLaundryService—CollectingandReturningClothes4.TermsofDealingwithClothesCleaningAsanattendantoflaundrydepartment,gettingfamiliarwithskillsofwashingclothesofdifferentmaterialisessential.Doyouknowthemeaningoffollowingsigns?Trytobeartheminmind.KnowledgeLink2LessonTwoTheChildrenStainedtheCarpet—HandlingtheStainsLessonTwoTheChildrenStainedtheCarpet—HandlingtheStains1.episode/ˈepIsəʊd/n.插曲;一段情节2.Knockover打翻3.stain/steIn/v.污染n.污渍4.carpet/ˈkɑːpIt/n.地毯5.remove/rIˈmuːv/v.移除;除去6.spray/spreI/v.喷7.carpetshampoo地毯清洗剂8.brush/brʌʃ/n.刷子v.刷9.instruction/Inˈstrʌkʃən/n.指示;说明10.trolley/ˈtrɒlI/n.手推车NewWordsandExpressionsLessonTwoTheChildrenStainedtheCarpet—HandlingtheStains11.curtain/ˈkɜːtn/n.窗帘12.ashtray/ˈæʃtreI/n.烟灰缸13.flush/flʌʃ/v.用水冲洗14.acid/ˈæsId/n.酸15.strip/strIp/v.取走(床上的)被褥16.soiledlinen脏衣物17.bathroom/ˈbɑːθruːm/n.浴室18.adjust/əˈdʒʌst/v.调节19.vacuum/ˈvækjʊəm/v.用真空吸尘器清扫20.furniture/ˈfɜːnItʃə/n.家具21.put...inplace把……放回原处NewWordsandExpressionsNotesLessonTwoTheChildrenStainedtheCarpet—HandlingtheStains[1]10thWeddingAnniversary结婚十周年纪念日,称为锡婚,因为它像锡器一样柔韧但不易破碎。[2](Knockingatthedoor3times)Housekeeping!(敲三下门)客舱服务员!邮轮上在进入客舱前必须敲门,通常敲三下并通报身份。若无人应答,则重复三次,然后才能自己开门。开门前应先虚掩房门,再次通报身份,确定无人后才能完全打开房门。[3]carpetshampoo地毯清洗剂Foodandbeveragestains,e.g.coffee,juices,etc.canberemovedwithcarpetshampoo.食品和饮料污渍,例如咖啡、果汁,可以使用地毯清洁剂清除。[4]Wedoappreciatethe