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PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorized
OCTOBER2025
Makingjob
platformsworkforwomen
Aguideforpractitionersandresearchers
GutAdin
Gender
InnovationLab
THEWORLDBANK
IBRD.IDAWORLDBANKGROUP
Makingjob
platformsworkforwomen
EQ\*jc3\*hps47\o\al(\s\up54(2025),OCTOBER)
Aguideforpractitionersandresearchers
GutAdin
THEWORLDBANK
IBRD.IDAWORLDBANKGROUP
GEnder
InnovationLab
Photo:Shutterstock
Table
of
Contents
Acknowledgements·4ExecutiveSummary·5
·KeyRecommendationsforplatforms·6
Introduction·9
Methodology11
Recommendation1:BridgetheGenderedDigitalDividethrough
AccessibleDesign·12Recommendation2:BalanceScreeningforInterestwithJobseekerEffort
RequiredtoSignUpandApplyforJobs·19Recommendation3:RobustlyAddressPrivacyandSafetyConcernsfor
Jobseekers24Recommendation4:PromptEmployerstoSpecifyInformationThat
MattersforWomeninJobPostings·28
Recommendation5:LeveragePlatformAccesstoEncourageEmployersto
ConsiderFemaleJobseekers·31Recommendation6:ProvideReliableBig-PictureInformationaboutthe
MarketonthePlatformtoManageJobseekers’Expectations·34Recommendation7:UseMatchingAlgorithmstoHelpJobseekersand
EmployersFindGoodMatches,butExamineandAddressPotentialBias·40Recommendation8:OfferSkillsTrainingOpportunities,Leveraging
PlatformDataonWhatSkillsAreinDemand·45Recommendation9:OfferSkillSignalingandCertification·48References53Appendix·58
·A.1.1:PlatformsandPolicyPractitionersInterviewed·59
·A.1.2:AcademicsInterviewed·59
·A.1.3:AdditionalDetailsonInterventions·60
Acknowledgments
ThisreportwaspreparedbyateamofauthorsfromtheSouth
AsiaGenderInnovationLab(SARGIL),ledbyKateVybornyand
NikitaKohli,withmajorcontributionsfromPulkitAggarwal.The
teamappreciatesadditionalcontributionsfromHijabWaheedandOsamaSafeer.TheauthorswouldliketothankChristianMeyer
andSumanaHusainfordetailedfeedbackonthedraft.Theteam
thankstheDocumentEditingServiceteamforeditingandVito
Raimondiforthedesignofthereport.Theteamisgratefultothe
jobsplatformpractitionersandresearcherswhoparticipatedin
interviewsandinthe2024workshoponInclusiveJobsPlatformsorganizedbySARGIL.WegratefullyacknowledgethesupportfromtheUmbrellaFacilityforGenderEquality,inpartnershipwiththe
GatesFoundation.
ExecutiveSummary
hisreportexamineshowjobplatformscancreatebetterworkopportunities
forwomenandotherunderrepresentedgroups.Itfocusesonthemainbarrierstheyface,howplatformsoperate,andpractical
stepstomakeplatformsmoreinclusive.Thefindingsdrawoninterviewswithplatform
leadersandresearchers,academicstudies,andreal-worldexamples,highlighting
concretestrategiestoimprovewomen’sengagementandsuccessonplatforms.
Basedonthisevidence,thereportoutlinesninerecommendationsforplatformsto
betterengagewomenandmarginalized
jobseekersandexpandtheiraccesstoworkopportunities.
T
6Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
KeyRecommendationsforplatforms
Bridgethegendereddigitaldividethroughaccessibledesign
Gendergapsinaccesstotechnologyanddigitalliteracypersist.
Platformscanleveragealternativewaysofreachingjobseekers,
includinglower-techinterfacessuchasUnstructuredSupplementaryServiceData(USSD)orInteractiveVoiceRecording-basedphone
callstoreachjobseekerswhodonothavesmartphoneaccess.
Platformsthatcombinedigitaltoolswithin-personengagement,suchaspartneringwithTechnicalandVocationalEducationandTraining
(TVET)institutesorleveragingjobseekers’socialnetworks,aremore
effectiveinreachingwomenandlow-socioeconomicstatusjobseekers.
1
●
·2
●
3
Robustlyaddress
privacyandsafetyconcernsfor
jobseekers
Concernsaboutdataprivacy
andsafetydeterwomenfrom
engagingwithplatforms.Allowingcontroloverpersonalinformationandestablishingtransparent
communicationaboutdatausecanfostertrust.
Balancescreening
forinterestwith
jobseekereffort
requiredtosignupandapplyforjobs
Longformsandhighdigitalliteracy
demandscanexcludewomenand
marginalizedjobseekerswhomay
havelowerdigitalaccessandliteracy.Platformscanreducethesebarriersbyauto-generatingCVs,usingchatbots
forstep-by-stepguidance,orletting
jobseekerssignalinterestquicklywithabuttonorshortmessagewhilestill
filteringforseriouscandidates.
7Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
4
5
Promptemployersto
specifyinformation
thatmattersfor
womeninjobpostings
Womenaremorelikelytoapply
Leverageplatform
accesstoencourageemployersto
considerfemalejobseekers
Platformscanworkwithemployerstoensurefemaleapplicantsare
consideredandjobadspromote
equalopportunity—forinstance,bydiscouraginggender-basedcriteria.
whenjobadsclearlystatewages,hours,andworkplaceconditions.
Keyfeatureslikeflexibilityorremotework,parentalleaveorchildcare,
andsafetransportareofparticularinteresttomanyfemalejobseekers.
Platformscanencourageemployerstopostthisinformationandenable
filteringofjobpostingsbasedon
thesecriteria,helpingwomenfind
relevantjobopportunities.Requiringemployerstopostthesefeaturesmayevenencouragesometoconsider
offeringthem,thusmakingtheirjobsmorefemale-friendly.
6
Providereliablebig–pictureinformation
aboutthemarketontheplatformtomanagejobseekers’expectations
Jobseekersoftenhavemismatchedexpectationsaboutwagesandtheavailabilityofjobopportunities;researchhasshownthatinitialinteractionswithajob
platformcanleadtoexaggeratedexpectations.Platformscansharesimplelabor
marketinsightssuchasaveragepay,competitionlevels,orpeeroutcomesto
helpindividualsmakemoreinformedchoicesanddirecttheirsearcheffectively.
8Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
Usematchingalgorithmstohelp
jobseekersandemployersfindgoodmatchesbutexamineandaddress
potentialbias
ManyplatformsareincorporatingAIintothealgorithmstheyuseto
matchprospectiveapplicantswithemployers.Whilesuchautomationcanenhanceefficiencyandscalability,itrisksperpetuatingbiasesif
notdesignedandmonitoredeffectively.Stress-testingalgorithmsandintegratinghumanoversightarecrucialtomitigatetheserisks.
7
●
Offerskillstrainingopportunities,leveragingplatformdataonwhatskills
areindemand
Becauseplatformsarewellpositionedtoknowwhatskillsarein
8
●
demandbyemployers,theycanguidejobseekerstoinvestintrainingonskillsthataremostindemand—particularlyimportantforwomeninsettingswheretheyhaveagapinemployableskills.Platformscanalso maketrainingmoreaccessiblebyofferingprerecorded,on-demandmodulesthatfitaroundwomen’shouseholdresponsibilities.
9
Offerskillsignalingandcertification
Platformscanhelpjobseekerssignalskillsthroughassessmentsandcertifications,tailoredtospecificsectors.AIcanbeusedtomake
theassessmentprocessmorecost-effectiveandscalable.Thisis
particularlybeneficialforthosewithnon-traditionalworkexperience.Fordigitallydeliveredtrainings,platformscanalsocertifytraining
completion,allowingjobseekerstosignaltheirskillsandeffortcrediblytoemployers.
Thisreportprovidesaroadmapforleveragingjobplatformstocreateinclusiveandequitablelabormarkets.Addressingtheoutlinedchallengesandinvestinginscalable,evidence-basedsolutionswillempowerplatformstodrivemeaningfulchange.
9Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
Introduction
Women’semploymentoutcomescontinuetolagbehindmen’s,bothintermsof
participationandjobquality.Inmany
low-andmiddle-incomeeconomies,
particularlyinSouthAsia,theMiddleEast,andNorthAfrica,theshareofwomen
enteringthelaborforcehasstagnated
ordeclined(ILO2024).Thisremainsthecaseeventhoughwomen’seducation
levelshavebeenrisingsteadilyworldwide(WorldBank2023).
Onereasonforthesepersistentgaps
isthataccesstojobopportunities
oftendependsoninformalnetworks
andpersonalconnections.Network-
basedhiringcandisadvantagewomen,whomayhavemorelimitedsocial
networksandrestrictedmobilityin
manysettings(Beaman,Keleher,andMagruder2018).Digitalplatforms
offerapotentialsolutionbymaking
jobinformationmorewidelyavailable.
Jobsearchthroughsuchplatformsisa
fast-growingandincreasinglyprominentchannelthroughwhichjobseekers
connectwithemploymentopportunitiesworldwide(CarranzaandMcKenzie
2024).Jobplatformsallowemployers
topostvacancies,and,insomecases,
jobseekerstomaintainrésumésand
profiles.Byprovidingbetterinformationaboutavailablejobs,theycanhelp
reducerelianceoninformalnetworksandbroadenaccesstoemployment.
Recognizingthepotentialofdigital
toolsforjobsearchandmatching,many
governments(withWorldBankfinancingortechnicalsupportsupport)havestartedtoincorporatedigitaljobsearchplatformsintotheirlabormarketpolicies(Ezzat,deLorenzo,andTovar2025).Governments
maybuildtheirowndigitaljobplatformsorpartnerwithexistingonestoprovidejobsearchsupport.
10Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
However,jobplatformsarenota‘silverbullet’forimprovingemployment
outcomes.Engagementremainslow:
areviewofrecentresearchshowsthat
jobseekersindevelopingcountrylabor
marketssubmitbetween0.03and3.33jobapplicationspermonthonplatforms,withthevastmajoritysubmittingnone
atall(Vybornyetal.2024,TableA3).
Moreover,platformsdonotalways
workwellforwomen,duetoarangeof
barriers.Theseincludelimitedaccessto
technologyanddigitalliteracy,timeand
mobilityconstraints,safetyandprivacy
concerns,andthetypesofinformation
andpracticesemployersincludeinjob
postings.Atpresent,themajorityof
jobseekersandworkersonplatformsin
developingcountriesareeducatedand
male(ILO2020).Understandinghow
individualsfrommarginalizedgroups
interactwiththistechnologyiscrucialfordesigningplatformsthatexpandaccesstoemploymentopportunities.
Thisreportfocusesononepotential
channeltosupportwomen’semployment:enhancingtheirengagementwithjob
platforms.Itaddressesthequestion:Howcangrowingjobplatformtechnology
beharnessedtoenhancelaborforce
outcomesforwomen—andmorebroadlyformarginalizedgroups?
ThereportcontributestoagrowingbodyofglobalworkonjobplatformsandlabormarketoutcomesandbuildsontheSouthAsiaGenderInnovationLab’s(SARGIL’s)broaderresearchprogramonimproving
women’slaborforceparticipation.
Ongoingprojectsincludereducing
informationalbarrierstojobsearchby
providinglabormarketinformationto
younggraduatesinIndiaviajobportals;
expandingaccesstojobopportunities
andtrainingfordomesticworkersin
Bangladeshthroughadigitalplatform;
supportingrecentgraduatesoftechnicaleducationprogramsinBangladeshwith
jobsearchassistanceincludingjob
platformsign-up;andimplementinga
seriesofinterventionsonjobportalsin
Pakistan.Theseinterventionsinclude
testingwhetherpublicizinggender-
friendlyfeaturesofjobssuchasflexible
workarrangements,supportforchildcare,andsafetransportationcanreduce
informationasymmetriesandpromote
women’semployment;usingacentralizedreferenceverificationservicetohelpclosegendergaps;andtestingwhetherfirms
canbeencouragedtoopenadstowomenandhowthisaffectsmaleandfemale
jobseekers.
11Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
Methodology
Thisprojectbringstogetherexpertise
fromjobplatformpractitioners,
academics,andpolicymakerstobetter
understandhowplatformscanimprove
labormarketoutcomesforwomen,whichincludesthefollowing:
Expertinterviews:Sixteenplatform
practitionersandtenacademics
participatedinexpertinterviews,
sharingtheirexperiencerunningor
studyingplatforms,identifyingbarrierstoengagement,anddiscussingwhathasworkedindifferentcontexts.
Literaturereview:Thereporthighlights
keyfindingsfromacademicresearchon
jobseekerengagementwithplatformsandtheireffectsonemploymentoutcomes.
Italsoincorporatesevidencefrompolicybriefsandinstitutionalreportsthat
discusstheevolvingroleofplatformsinlabormarkets.
Thescopeofthisprojectisasfollows:
Platformfocus:Theprimaryfocusison
platformsthatallowemployerstopost
adsandemployeestoapplyfortraditionaljobsthattakeplaceoffline(suchas
LinkedInorM),incontrasttofreelanceorgigworkplatformswhere
theworkconsistsofshort-term,definedindividualtasksonlineoroffline(suchasUberorUpwork).However,thereviewofevidenceincludessomematerialrelatedtogigworkandfreelanceplatforms
whererelevant,particularlywhenthesehelpillustratehowplatformfeatures
cansupportlaborforceparticipation
forwomenwhofacemobilityortime
constraints.Together,thesechannelsaccountforasignificantshareofglobaljobsearchactivity.Recentestimates
suggestthatthenumberofworkers
engagedingigworkinthegloballabor
forcerangesfrom160.6millionto438
million(4.4to12.5percentofthegloballaborforce)(Dattaetal.2023),whileover675millionindividuals(18.5percentof
thegloballaborforce)andover20millioncompaniesusetraditionaljobplatforms
worldwide(Johnsonetal.2020).
Regionalfocus:ExpertinterviewsfocusedonplatformsoperatinginSouthAsia
andSub-SaharanAfrica.Theliterature
reviewcomplementstheseinterviews
withrelevantcasestudiesandresearch
fromotherregions,includinghigh-incomesettingswhererelevant.
Sectoralfocus:Amongthesixteen
platformsreviewed,fourtargetwhite-collarjobs,threefocusprimarilyon
blue-collarwork,andtherestserve
amix.Whilethecasestudiesand
recommendationsapplybroadly,
particularattentionispaidtofeaturesthatmayenhanceengagementamongwomen,low-SESindividuals,andothermarginalizedjobseekers.
Eachsectionofthereportsynthesizes
insightsfrominterviews,academic
research,andpolicydocumentsrelated
toacoreaspectofthejobsearchprocessandprovidesrecommendationsfor
platformstosupportmoreinclusive
practices.Thereportconcludeswith
suggestionsforareasoffutureresearch.
1
Bridgethe
GenderedDigitalDividethrough
AccessibleDesign
●
13Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
Accesstodigitaljobplatformstypicallydependsondigitalliteracyandreliabletechnology—barriersthatdisproportionatelyaffect
marginalizedgroups.Thesebarriersareparticularlygendered.Oneofthemoreaccessibletypesoftechnologyisthemobilephone;
however,gendergapsinaccesstomobilephonespersistglobally.
InSouthAsia,thegendergapinphoneownershipstandsat15
percent,insmartphoneownershipat42percent,andininternet
useat41percent.InSub-SaharanAfrica,thepatternissimilar;thegendergapinphoneownershipstandsat13percent,insmartphoneownershipat28percent,andininternetuseat36percent(GSMA
2023).1Figure1breaksdownthesegapsbycountry.
Figure1:Gendergapinmobileownershipandinternetadoption
Maleandfemalemobileownershipandmobileinternetadoption,bycountry
MOBILEOWENERSHIP(%)MOBILEINTERNET(%)
LATINAMERICAASIAAFRICA
Egypt
Ethiopia
Ghana
Kenya
Nigeria
Senegal
Bangladesh
India
Indonesia
Pakistan
Guatemala
Mexico
WomenMen
2%
27%
7%
6%
5%
13%
20%
11%
10%
35%
9%
2%
GENDERGAP
12%
57%
26%
34%
38%
20%
43%
40%
15%
38%
14%
4%
GENDERGAP
|
Source:Figure1fromGSMAMobileGenderGapReport(2023).ItusesdatafromtheGSMAConsumerSurvey,2022.Base:Totalpopulationages18+.AmobileownerisdefinedasapersonwhohassoleormainuseofaSIMcard(oramobilephonethatdoesnotrequireaSIM)andusesitatleastonceamonth.Mobileinternetusersdonothavetopersonallyownamobilephone.Thegendergapinmobileownershipandmobileinternetusereferstohowmuchlesslikelyawomanistoownamobile(ortousemobileinternet)thanaman.
1Inthisreport,thegendergapiscalculatedasthepercentageofthemalepopulationwhoownaphoneminusthepercentageofthefemalepopulationwhoownaphone,dividedbythepercentageofthemalepopulationwhoownaphone.
14Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
Evenamongthosewhoaccessany
technology,womenmaybelessableto
useiteffectively(WEE-ConnectInitiative2024;WorldBank2023c).Forinstance,inPakistan,amongindividualswhohadusedacomputerinthepreviousthreemonths,42percentofwomencouldperformno
tasksoronlyonetaskoutofninetasksassessedinasurvey(suchassending
emailsorcreatingpresentations)versusjust16percentofmen,highlightinga
gendergapindigitalskillsevenamongthosewithaccess(WorldBank2024b).
Toaddressthesebarriers,mostplatformsreviewedforthisreportincorporated
somelevelofin-personsupportalongsidedigitaltools.Whiletechnologytypically
supportsfunctionssuchasrecruitment,CVcreation,interviews,andemployer
screening,theseservicesoftenrelyon
offlineengagementtoreachandretainmarginalizedusers.
Findingtherightmixoftechnology
and‘live’humansupportiscritical
forinclusion.Platformstargeting
underservedgroupsmustnavigate
howtodeliverservicesefficientlywhileremainingaccessibletouserswith
limiteddigitalskillsorconnectivity.
Thisraisesthreekeyquestions:What
typeoftechnologycanbestbalance
accessibilityandfunctionality?What
combinationofautomatedand‘live’
(inpersonortelephone)engagementismosteffectiveforreachingmarginalizedjobseekers?Andhowcanthisapproachbedeliveredinacost-effectiveway?
Theplatformsreviewedinthisreportusedavarietyoftechnologies:
|
Figure2:Harambee/SAYouth
SmartphoneApplications:Someplatformsreliedentirelyonsmartphoneapps,whileothersofferedtheminadditionto
websites.
Launchedin2021byPresidentCyrilRamaphosa,
aspartofthePresidentialYouthEmployment
Intervention,SAYouth.mobiisamulti-channel
(inbound/outboundcalls,text,WhatsApp)platformthathelpsyoung,unemployedSouthAfricans
findworkbyconnectingthemthroughtheonlineplatformtoprivateandpublicsectoremployers.
15Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
Figure3:JobTalash
SMS:AfewplatformsusedSMStoconnectjobseekerswith
vacancies.
Figure4:ExampleofUSSD
UnstructuredSupplementary
ServiceData(USSD):USSDusescharactersonamobilekeypad
tofosterreal-timeinteractionbasedontheoptionsselected.
Source:Figure3fromNon-RepudiationforVoIPCommunicationinUMTSandLTENetworks-ScientificFigureonResearchGate.
InteractiveVoiceResponse(IVR):IVR
systemsuseautomatedvoicemenustohelpcallersgetinformationormakerequests.
Callerscaninteractwiththesesystems
(whichuseprerecordedmessages)using
theirvoice(shortphrasesorwords)orbypressingbuttonsontheirphone’skeypad.
16Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
Table1summarizesthetypesoftechnologyusereportedbyplatformsreviewed.
Table1:JobPlatformTechnology
Typeof
Technology
TechnologyAccess
SkillRequiredfromJobseeker
Strengths
Weaknesses
Websites
Requiresaccesstotheinternet
Requiresbasic
computeror
mobilewebpageliteracy
Allowforricher
informationand
profilebuildingforjobseekers,more
detailsinvacanciesposted
Accesstocomputersandtheinternet
isexpensive;
marginalized
populationsexcluded
Canbuildmany
features(suchas
networking,learning)onwebsite
Smartphone
applications
Requiresaccesstoasmartphonewithstable
internet
Requires
familiaritywith
smartphoneusageandapps
Easilyaccessibleforthosewith
smartphones
Requiresaccess
tosteadyphone
internet;notcheapinallsettings
Morefrequent
interactionpossible
SMS
Requiresaccesstoabasicphone
Requiresminimaldigitalskillsandliteracy
Cheaperandeasiertoaccess
SMSsgetlostamongspam
Limitedinformationcanbecollectedandconveyed
USSD
Requiresaccesstoabasicphone
Requiresminimaldigitalskillsandliteracy
Instantinteractions(unlike‘blast’SMS)forsearchingor
applyingforjobs
Limitedinformationcanbecollectedandconveyed
Canbeexpensivetosetupandmonitor
IVR
Requiresaccesstoabasicphone
Requiresbasicphoneuse
Allowsinteractionsoverphonefor
groupswhocannotread
Limitedinformationcanbecollectedandconveyed
Canbeexpensivetosetupandmonitor
In-person
interaction
Notechnologyneeded
Noskillsneeded
Easiertoreachlow-incomejobseekers
Expensive;noteasilyscalable
Makesplatforms
accessibletothosewithlimiteddigitalskills
Fosterstrustin
theplatform;morepersonalized
17Makingjobplatformsworkforwomen:aguideforpractitionersandresearchers
|
CaseStudy:YuvasamparkIndia
Chakravortyetal.(2023)supported
jobseekersinruralIndiatosignupwithagovernmentjobplatform,Yuvasampark,inanefforttohelpthemduringeconomicrecoveryfromtheCOVID-19pandemic.
Unfortunately,theresultsofthe
experimentshowednoimprovementin
labormarketoutcomes;theresearchersfoundinfollowupsurveysthatkey
barriersincludedacumbersomethe
registrationandlog-inprocess,aswellasauserinterfacethatwasdifficulttouse
andprovidedonlyinEnglish.
CaseStudy:Text4JobsGhana
Insettingswhereinternetaccessis
limitedandmanyworkersareengagedininformalorlow-skilledjobs,low-
technologysolutionscanexpandaccesstodigitaljobplatforms.InGhana,the
Text4JobsinitiativedemonstrateshowUSSDtechnologycanhelpovercome
connectivityanddigitalliteracybarriers.
TheplatformusesanAI-enabledsystemtomatchjobseekerswithrelevant
vacanciesfromacentraljobdatabaseandsendsnotificationsencouragingthemto
apply.Earlyresultsindicatepositiveuserfeedbackandimprovedjobplacement
outcomes,suggestingthatlow-tech
solutionscanbeeffectiveincontexts
withlimitedinternetpenetrationorwithpopulationswithlimitedsmartphone
access(Lambon-Quayefioetal.2024).
CaseStudy:HarambeeSouthAfrica
InSouthAfrica’sGautengprovince,
thegovernmentlaunchedtheTshepo1Millionyouthempowermentinitiative
toconnectunderservedunemployed
youthtojobopportunities.Theinitiativewasimplementedinpartnership
withHarambee,ayouthemploymentaccelerator.Harambeeuseda
combinationof‘feet-on-the-street’
agents,socialmedia,andword-of-mouthtorecruitjobseekers(WorldBank2023b).Youthwererequiredtoregisterona
centralwebsite,afterwhichHarambee
agentscontactedthemdirectlytoinitiatethejob-matchingprocess.Harambee
nowusesadatafreemobileplatform
whereyoungpeoplecansignupand
completetheirprofileswithoutincurringanycosts.Thisblendedoutreachmodel,combiningin-personsupportwithdigitalengagement,mayhelpinreaching
disadvantagedyoungpeoplewhomightotherwisebeexcludedfromonline
platforms.
Recommendations:
1.ProvideLow-Technology
Alternatives:Toreachuserswithout
smartphonesorconsistentinternet
access,platformsshouldofferlow-
technologychannelssuchasSMS,
USSD,orIVR.Thesechannelscan
broadenparticipationamongjobseekerswithlimiteddigitalskillsoraccessto
infrastructure.
2.NegotiateLo
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