《新编国际商务英语函电》-Lesson29

ClaimsforPoor-Packing29英国鸿飞贸易有限公司向广东顺德好宝宝玩具厂订购了1000件玩具车，但货到目的地后发现有10%左右的玩具车因为包装不妥被压坏了，因此写信向顺德好宝宝玩具厂投诉并提出索赔方案。顺德好宝宝玩具厂收到鸿飞贸易有限公司的投诉后，确认了对方的图片，写信向对方道歉，同意了对方的索赔方案，并表示将改进包装，希望这一事件不会影响今后的交易。Words

TextExercisesContentClaimsforPoor-Packing29ADearAnn,WearewritingtoinformyouthatthetoycarscoveredbyourOrderNo.THN14-86arrivedinsuchanunsatisfactoryconditionthatwehavetolodgeaclaimagainstyou.Uponexamination,itwasfoundthat67pcsarebadlyscratched,andsomeofthemareevenbroken.Itwasobviouslyduetotheimproperpacking,asyoucanseefromtheattachedpictures.Sincewecannotmeetwithourcustomers’requirements,wesuggestclaimWords

TextExercisesContentClaimsforPoor-Packing29thatyoumakeusanallowanceof20%ontheinvoicedvalue.Thisistheamountbywhichweproposetocompensateforourcustomers.Ifyoucannotaccept,I’mafraidweshallhavetoreturnthemforreplacement,andtheextrafreightwillbebornebyyou.Weawaityourpromptreply.Yourssincerely,Words

TextExercisesContentNotesclaimn.索赔；赔偿“提出索赔”：lodge/raise/fileaclaim表示索赔的原因，一般接介词for：claimfordamage表示索赔的金额，一般接介词for：claimforUSD4,000

表示对某批货物索赔，一般接介词on/upon：

claimonthegoods

表示向某人索赔，一般接介词against/with：claimagainstyou“为某事向某人提出索赔”：lodgeaclaimagainstsb.forsth.Wehavetolodgeaclaimagainstyoufortheshortdeliveryof10tons.我们要对你方提出230套茶壶破损的索赔。Weshallfileaclaimagainstyouforthedamageofthe230setsofteapots.Notesclaimv.索赔；要求索赔“为某事向某人索赔若干金额”：toclaim(acompensationof)…fromsb.forsth.toclaimUS$6,000fordamagetoclaimUS$5,000onthegoodstoclaimUS$10,000fromtheinsurancecompany我们已向保险公司对货物的破损索赔了7800美元。WehaveclaimedUS$7,800fromtheinsurancecompanyforthedamageofthegoods.Notesconditionn.状况；形式；条件；限制Werequestforpromptdeliveryasoneoftheconditionsofsalesagreement.ingoodcondition完好的；情况良好的Wemakesurethatthegoodswereingoodconditionbeforebeingshipped.我们相信货物将会完好无损地到达你方。Webelievethatthegoodswillarriveatyourendingoodandperfectcondition.Notesallowancen.折价；折扣；津贴；补贴Wewon’tacceptthedefectivegoodsunlessyougiveusanallowanceof30%.Office-bearerwillobtainmorehouseallowanceinChina.Notescompensatev.补偿“为······赔偿某人”：compensatesb.for…Youmustcompensateusfortheloss.对于破损的货物我们会加以补偿。

We’llcompensateyouforthedamagedgoods.compensation

n.赔偿；补偿Wehavetoclaimacompensationforthedamagedgoods.Notesreplacementv./n.代替，取代；代替者；代替物

Therecanbenoreplacementforourproducts.该商品目前无货可供，你方可以考虑下类似的代替商品。

Thisgoodsareoutofstockatpresent,youmayconsiderthesimilarreplacement.NotesBClaimsforPoor-Packing29DearThomas,Re:YourOrderNo.THN14-86WeareverysorrytolearnfromyourletterofSeptember17thatthetoycarssuppliedtotheaboveorderweredamagedwhentheyreachedyou.Inviewofourlong-standingrelations,weagreetothespecialallowanceof20%discountontheinvoicedcostasyousuggested.Words

TextExercisesContentBClaimsforPoor-Packing29Weapologizefortheinconveniencecausedtoyouinthisincident.Youmusthavehadmuchdifficultyinmeetingtheordersofyourclients.Nowweareseeking

theadviceofapackingconsultantandensuretheabilitytoimproveourmethodsofpacking.Wehopethismatterwillnotaffectourgoodrelationsinfuturedealings.Yoursfaithfully,Words

TextExercisesContentseekv.寻找；探索；追求

Theyareseekingawaytoimprovethequalityoftheproducts.

Weseektobecustomer-driven.Notesaffectv.影响；感动Thebadweathermayaffectthearrivalofthevessel.Wedonotthinkbusinesswillbeaffectedbythisdevelopment.NotesClaimsforPoor-Packing29ExerciseIChoosethebestanswers.ExerciseIIIdentifytheerrorineachsentence.ExerciseIIITranslatethefollowingsentencesintoEnglish.ExerciseIVTranslatethefollowingletterintoEnglish.Words

TextExercisesContent12341.Wesuggestthatyoufileaclaim______theshippingcompanyforallthelossesbecauseofthefailuretoshipthegoods______OrderNo.GTY-15intime.A.against;inB.for;underC.to;underD.against;under2.Weshallbegrateful______youwillkeepthedamagedgoodsuntilcalledforbyourshippingagent,______wehaveinstructedalready.A.and;whoB.that;whomC.if;whomD.if;who3.Pleasereturnthedefectivegoodstousfor______.A.replacementB.replaceC.correctionD.correct4.Weareverysorryforthisdelayandcanonlyhopeitwillnothaveseriously______you.A.inconvenienceB.troubleC.inconveniencedD.inconvenient5.Weregretkeenlyfortheshortweightof32kg.This______youmuchdifficultyinmeetingordersofyourclients.A.mustcauseB.hascausedC.causedD.musthavecaused123412341.Wehavewritingyoucomplaining

aboutthecoloroftheABCgoodsyousentus.D2.WearesorryfortheunderpaymentofUSD324onyourABinvoice,whichwasduewithamisreading.CD3.ThecorrecttotalCIFvaluecomestoUSD65,000.00A

insteadof60,500.00,thedifference

isUSD4,500.00.BCD12344.WearereadytomakeyourlossandwillsendyoutheAB

claimedamount,USD3,000.00byT/T.CD5.Ifwewere

atfault,wewouldbegladtocompensateABC

againstyouforyourlosses.D23141.我们很遗憾地告知，两台机器在运输途中严重受损。Wearesorrytosaythattwomachineswerebadlydamagedduringtransit.2.我们不接受你方的货物，因为它们与样品不符。Wecan’tacceptyourgoodsastheyaredifferentfromthesamples.3.鉴于我们友好的业务关系，我们愿意接受你方的索赔。Inviewofourfriendlybusinessrelations,wewillacceptyourclaim.23144.你们必须赔偿我们的损