国家开放大学《管理英语4》章节测试参考答案

国家开放大学《管理英语4Unit1ManagementAverage，Average，Low。JobTitles:TopTechnicalHumanConceptualmotivationtoJobTitles:MiddleTechnicalHumanConceptualskills（Abovemotivationtomanage（AboveJobTitles:First-lineTechnicalskills（AboveHumanConceptualmotivationtomanage（AboveJobTitles:TeamTechnicalskills（AboveHumanskills（High）3．Conceptualskills（Average）4．motivationtomanage（Average）gotbehindlackedmoneygotslackontheirworkdidn'thaveenoughwork-handsdidnotconnectwiththeGermancolleagueswerelowefficiencyincommunicationworkedflexiblyhadtoworkintheofficeManagersshouldsetforthincentivemeasures.ManagersshouldbeawareofchallengesandpredictfutureconditionsinManagersshouldadjusttheirplanswhenconditionsManagersshouldmanageemployeesincludingtheirleaves,payments,allowancesandmuchmore.（Staffing）Managersshouldpickoutactivitiesandputthemintodifferentcategories,thenassigntheseactivitiestoteamsorindividualstaff,andauthorizethem.Managersshouldknowwhattheobstaclesarethatkeepthecompanyfromachievingitsgoals.（Controlling）ManagersshouldmakerightmanperformhisownfunctionsinrightManagersshouldpointoutarightwaytoworkfortheManagersshouldsuperviseemployeesandtheir1.（Topmanagers）didnotwanttohearbadnewsandwereafraidofoutsideenvironmentandfailingtomeettheirtargets.（Middlemanagers）wereafraidofdisappointingthetopmanagersandpromisedmuchbutdidlittle.（Topmanagers）wereextremelytemperamentalandshoutedatpeopleloudlyandhadterrifyingreputation.4.（Middlemanagers）werescaredoftellingthetruthandremainedsilentoronlytoldoptimistic,filteredinformation,evenlied.5.（Managersandemployees）heldontovested6.（TopmanagersgavetoomuchpressureforfasterperformanceinpersonnelWorkshouldbe（divided）sothateachpersonwillperformaspecializedManagersmusthavethe（right）togiveordersandinstructions,buttheymustalsoacceptresponsibilityforwhethertheworkisdonecorrectly.Ifyouwantloyaltyandcooperationfrom（employees）,youmustbeloyalandcooperativeinreturn.Everyorganizationshouldhaveonlyone（master）plan,onesetofoverridinggoals.Managersshouldplacetheirpersonalinterests（second）tothoseofthetotalorganization.Payandrewardsshould（reflect）eachperson'seffortsand,moreimportant,eachperson'scontributiontotheorganization'sgoal.Ordersandinstructionsshould（flowdown）fromthehighermanagertothelowerone.Formalcommunicationsandcomplaintsshould（moveupward）inthesamechannel.Ifemployeesaretreatedunfairly,itmay（invites）dissatisfactionandconflictamongemployees.一份格式标准、内容明确的议事日程能够帮助我们有条不紊地开展工作，让我们一起了解一下议事日程的相关知识，相信对你的管理工作也会有帮助的。2．讨论议题（Topicsorpointsofdiscussion）3．分段时间（Timesforeachdiscussiontopic）4．会议日期及时间（DateandTime）5．会议发言人（Nameofthepresenter）6．总结与下次议题（SummaryandNextStepsforfollow-up）7．会议地点（Meetinglocation）8．会议目的whatisthethemeforthismeeting（DFMDCTwhenisthemeetingtobeheld（From9:00a.m.to4:00p.m.onMarch24,whereisthemeetingtobeheldwhoisCongXiaojun（ChiefEngineerofwhenisthetopic“WhoisexecutingtheRAISCproject”tobe（From9:45a.m.to10:30whatistobediscussedfrom3:00p.m.to4:00p.m.（SummaryandnextUnit2Communication（text（telephone）（face-to-facetalk）（e-facialVerbalNon-VerbalNon-VerbalVerbalbodyVerbalNon-VerbalNon-VerbalVerbalNon-VerbalVerbalCommunicationVerbalNon-VerbaleyeVerbalNon-VerbalVerbalNon-VerbalNon-VerbalVerbalAlisondoesn'tfeelgoodaboutthemeetingAlisonandSeanattendedthemeetingtogether.AlisonhasacommunicationproblemwithSean.SeanthinksAlisonisnotagoodemployee.Alisondoesn'tagreewithSean'ssuggestiondealingwithCathyisaskedtodiscussaworkproblemabout withherlackofaformerteamanewWhatisthemaincontributiontothelatestproblemaccordingtoVerylittleFrequentToomuchWhatdoesthebossproposetosolvetheTohavesomeonetodoCathy'sjobwhenshe'sTocutoffsomeToreplaceCathywithateamWhohascausedsomeproblemsamongsttheteamintheWhichofthefollowingstatementsaboutCathy'sbossisNOTShedoesn'tblameCathyforthecurrentproblemsofherSheidentifiestheproblemsandoffershersolutiontoSheleavesalltheproblemstoCommunicationandleadershipdon'talwaysgohandinThesay-dogaphappenswhenpeoplemisunderstandtheirleader'sUsingtechnicaljargonmakesaleaderconvincing.Communicatingsincerelyisalwaysthebest.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（√）awrittenorprintedmessagetoapersonorgroup,usuallysentbymailinanthewriting,sending,andreceivingofmessageselectronically（E-alistorprogramofthingstobedoneorafacilityenablingparticipantsindistantlocationstotakepartinaconferenceelectronically（videoconferencing）adisplaythatshowsnotices,advertisements,bulletins,etc（noticeaninternaldocumentthatisgenerallyshort,focusesonasingletopic,reportsinformation,makesarequest,orrecommendsfutureaction（memorandum）thetelephonictransmissionofscanned-inprintedanofficialrecordoftheproceedingsofameeting（meetingConfirmingreceptionofthesentmessagesmeans themessagesaresenttotherightthemessagesarecorrectlythemessagesarecorrectlyInthefamousBritishArmyCommanderstory,itwasprobablyatthestep thatwentwronginthecommunicationChineseWhispersis thefactthatChinesepeoplewhodon'tnormallytalkveryapersonwhowhispersinagametopassmessagearoundinaAllocativefailuredoesNOThappenwhen thecorrectinformationisnotreceivedbytherightacompanygathersfalsetherightinformationgoestotherightWhichofthefollowingcasesbelongstohumanAdequatecommunicationbetweenIncreasingcustomerDecreasingcreativityacrossJonesPeterDearStatewhatyourletteris（IamwritingtoStateyour（Iamverysorryforthedelay.）3.Acknowledgetheconsequenceyou'vecaused.（ItwasnotmyintentiontocreatesuchanawkwardandsituationforAccept（It’smyOfferasolutionthatwillleadto（I’vespokentoKeithtomakesurethatthetaskgetsoutassoonasStateadesiretohavebetterinteractionsinthe（PleasefeelfreetoletmeknowofyourthoughtsandconcernsoverthisStevenJonesUnit3Team（Sharedgoals）（英译汉）TeamLeaderAteamleaderistheheartoftheteamHeSheguidesthewayfortherestofthegroup.（队长/组长）TeamMaven:Allstrongteamsneedindividualswhoarehighlyfocusedonknowledgebothacquiringandsharingit.（行家里手/内行）TeamRealist:Whileenthusiasmandsoaringimaginationsareindeedimportantqualitiesforteamstopossess,it'salsoimperativeforgroupstobegroundedinreality.（务实者）TeamCommunicator:Whensituationsgetalittlestressfulorcommunicatorsserveasbridgesbetweenthevariousmembers.（协调者TeamSupporter:Ifateamencountersatoughobstacle,it'sthejobofthemostpassionatepersontoseethebrightsideofitandthenfigureouthowtouseThe35employeeswhohadcometogetherforateambuildingeventyoung,smartandMostofthe35employeesweregoodsolutionsharersandknewwellaboutTheplaceofthisteambuildingeventwasnotanormalcafeteria.Thereweremanyfilledballoonsinthecafeteria.Alltheemployeesattendingtheteambuildingeventhadtwochancestoblowupaballoon.Iftheballoonblastedtwice,theyfailed.（√）Inthesecondround,theemployeesonlyfocusedonfindingouttheirownballoons,soonlyfewofthemfoundballoonswiththeirnames.（×）Inthethirdround,theemployeeswererequiredtosharethenameinformationoneachballoontheygot.（√）Accordingtothesummaryaddressedbytheteamleader,theconclusion“everybody'sbusinessisnobody'sbusiness”couldbedrawn.（×）Sometimesitissuccess-hinderingthatyoudonotsharewhenyouworkinateam.（√）sumup（summarize）frequently（onregularbasis）Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.（组织部门会议，审核项目进程，Holdamonthlycompanymeeting,sponsorsportsteamsandcheeringteamfans.（Useicebreakersandteamworkexercisesatmeetings.（Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.（做这件事可以有很多方式，例如，给每个人都You'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossibletogether.（Unit4Staff10种激励方式哪些适合男性哪些适合女性，为每种激励方式匹ItisimportantformetokeepmyIneedtofeelImustknowthetruth.Listeningtoothers'storiescomesnaturaltome.ItisveryimportantformetosucceedatwhatIsetouttoachieve.Itisimportantformetoattainmygoals.Ioftenrelyonmyintuition.Itisexcitingtogeneratenewinitiatives.It'simportantformetohavebalanceinmylife.Myempathyisimportantresourcetome.extrapushemployeeofthefunactivities（√）voteonthemosthelpfulspecialfundaysonceortwiceaapayincentiveeveryKevin:lovesplayingcomputervouchersforanextra-daysE-booktwonightsatabeachcompanyfreelaundrybookcardvaluedrestaurantgiftleaveanhourPlaystationStacy:toobusytowashclothes;alwaysgoestothevouchersforleaveanhourtwonightsatabeachE-bookrestaurantgiftPlaystationanextra-daysfreelaundrycompanybookcardvaluedDavid:anenvironmentalist;interestedinreadingveryanextra-daysrestaurantgiftvouchersforfreelaundrytwonightsatabeachcompanyleaveanhourE-bookbookcardvaluedPlaystationAlice:foodbookcardvaluedE-bookanextra-dayscompanytwonightsatabeachvouchersforfreelaundryrestaurantgiftPlaystationleaveanhourStephen:wantstogivehisbridealeaveanhourcompanyfreelaundryanextra-daysvouchersforE-booktwonightsatabeachPlaystationrestaurantgiftbookcardvaluedEmma:lovesreadingandwantstobeabookbookcardvaluedrestaurantgiftfreelaundrycompanyE-bookleaveanhourtwonightsatabeachPlaystationvouchersforanextra-daysWhatkindofcompanyisGoogle AlargeAmericanAlargeglobalAmedium-sizedinternationalHowdoesGooglemotivateitsemployees ProvidingafriendlyworkcultureintheOfferingentertainingequipmentintheemployees'TPromotingtheemployeestohigherjobWhofoundedGoogle SergeyLarryPageandSergeyKarenGoogleemployeeshavethefreedomto spendcertaintimeontheirchosenusethetotempolewiththeirplaybowlingwiththeircolleaguesatWhatisGoogle'ssecrettosuccess EncouragingamongemployeestheaspirationtobeNo.1intheValuingthehappinessofitsemployeesasmuchasinnovatinggoodPayinghighsalarytotheemployeesandpracticingstrictWorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide—bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromCreatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.（打造能够让员工开心工作的Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.（Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.（这样的Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivethemavoice,andyoureallylisten.（WhatkindofqualificationsshouldaCEOSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.Youcancompelthestafftouseit,butyoucannotforceconsumerstobuyHeshouldfindtherootoftheproblemandfigureouthowtofixitwithhisexecutiveboardandeventhewholecompany.Whyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsPassion,enthusiasm,andHesaidthattheyshouldleavethecompanyandfindsomethingtheyNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandWhatdispleasedDavidMarcusandmadehimtowriteacriticallettertohisYoucancompelthestafftouseit,butyoucannotforceconsumerstobuyWhyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsHesaidthattheyshouldleavethecompanyandfindsomethingtheyNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandPassion,enthusiasm,andSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.Heshouldfindtherootoftheproblemandfigureouthowtofixitwithhisexecutiveboardandeventhewholecompany.HowdidDavidMarcuspersuadetheemployeeswhowerenotinterestedinNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandHeshouldfindtherootoftheproblemandfigureouthowtofixitwithexecutiveboardandeventhewholePassion,enthusiasm,andWhyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.HesaidthattheyshouldleavethecompanyandfindsomethingtheyYoucancompelthestafftouseit,butyoucannotforceconsumerstobuyIsitrightforwhatDaviddidtohisHeshouldfindtherootoftheproblemandfigureouthowtofixitwithhisexecutiveboardandeventhewholecompany.Whyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsPassion,enthusiasm,andHesaidthattheyshouldleavethecompanyandfindsomethingtheySomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.No,itisnot.IthasrevealedPayPal'sproblemsinmoraleandYoucancompelthestafftouseit,butyoucannotforceconsumerstobuyWhenfacedwithinternalproblems,whatshouldagoodCEOdoatSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.HesaidthattheyshouldleavethecompanyandfindsomethingtheyWhyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsYoucancompelthestafftouseit,butyoucannotforceconsumerstobuyHeshouldfindtherootoftheproblemandfigureouthowtofixitwithexecutiveboardandeventhewholeNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandPassion,enthusiasm,andWhyisitabadideatoforcethestafftoaccepttheproductstheyarenotNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandHeshouldfindtherootoftheproblemandfigureouthowtofixitwithhisexecutiveboardandeventhewholecompany.HesaidthattheyshouldleavethecompanyandfindsomethingtheyPassion,enthusiasm,andYoucancompelthestafftouseit,butyoucannotforceconsumerstoWhyaretheemployeesnotusingthe Iftheyuseit,howshouldit WhataretheirSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.WhatshouldDavidfindoutabouthisstaff'snotusingtheWhyaretheemployeesnotusingtheapp Iftheyuseit,howshoulditbe WhataretheirneedsYoucancompelthestafftouseit,butyoucannotforceconsumerstobuyHesaidthattheyshouldleavethecompanyandfindsomethingtheyNo,itisnot.IthasrevealedPayPal'sproblemsinmoraleandHeshouldfindtherootoftheproblemandfigureouthowtofixitwithhisexecutiveboardandeventhewholecompany.Passion,enthusiasm,andSomeofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords. encourage TheemployeesofPayPal（wereblamed）fornotusingPayPalproductsandnotrememberingtheirPayPalpasswords.DavidMarcus“（encouraged）”someofhisemployeestogoandfindjobselsewhere.AgoodCEOistogetoutamongthestaffandlistentothem,butnotThewaytomotivatestaffbyPayPal'sCEOhas（revealed）itsinternalcultureandmoraleproblems.DavidMarcus（retreated）fromhisresponsibilitytofindoutthereasonsofPayPalemployees'refusaltousePayPalproducts.Marcusshouldaddresshisfailureinleadershipby（self-reflection）.14.Consumerscannotbe（forced）topayforsomethingtheydon'treallyneed.15.PayPalemployeesdidn't（embrace）whattheySampleMydreamjobinvolvesanextensiveamountofteamwork,suchasregularstaffmeetingsandgroupprojects.Ilovethatthisjobemphasizescommunicationamongcolleaguesandbetweenmanagementandstaff.Mypreviousjobwas50%teamprojects,andIamexcitedtocontinuethatkindofteamworkandopencommunicationhere.SampleMydreamjobwouldallowmetodevelopwebcontentforavarietyofcompanies.Ilovegettingtoknowdifferentclients,anddevelopingcontenttosuittheiruniqueneeds.Forexample,inmylastjob,Iworkedforclientsinindustriesrangingfromhealthcaretoeducation,andreceivedpraiseformyworkwithavarietyofcompanies.Ilovethatthisjobwouldallowmetoworkwitharangeofclients.regularstaffmeetingsandgroupprojectsclosedcommunicationunwillingnesstotakepartinteamworkwebcontentdevelopmentworkexperienceincookerypraisefromdifferentcompaniesworkingwithdifferent“What'syourdreamjob”canbeatrickyquestion.Youwilllikelyfocusonfiguringoutwhetherornotyouhavetherightskillstobesuccessfulinthejobandwhatwillmotivateyoutoperformthejob.JobListofDreamacustomerservicejobPublicRelationsDirectorAccountExecutiveajobwithanon-profitenvironmentalorganizationResponsibilitiesandSkills:haveahighlevelofinteractionwithcustomersenjoysolvingproblems,ormediatingconflictsthriveunderpressurea“peopleperson”wholikestoengagewithclientsorwiththelargerMyDreamEverybodyhashisdreamjob.Ialsohavemydreamjob.Mydreamistoworkforforeigntouristsasatourguide.WhydoIwanttobeatourguideFirstofall,I'manoutgoinggirl,andIlikedoingsomeexcitingthings.Maybebeingatourguideisthebestchoice.IfIbecomeatourguide,IcantravelallaroundChina,andknowmoreaboutourcountry.ThenIwilltelltheforeigntouristsaboutourcolorfulhistory.Second,Ilikemakingfriends.IfIworkasatourguide,Icanmakealotoffriendsallovertheworld.Thismaybegreat.Perhapssomedaymyforeignfriendswillaskmetovisittheircountries.Ireallyliketogototheircountriestoknowsomethingabouttheirculture.What’smore,Ilikesinging.SingingEnglishsongsismyfavorite.IbelieveIwillbepopularwithforeigntourists.Theirtripwillbeexcellent.Now,Iamstillamiddleschoolstudent.Myjobnowistoworkhardinschool.ThenI’llgotouniversitytolearnsomethingaboutbeingatourguide.I’msureIcanbeaqualifiedtourguideinthefuture.Unit5Performancejobprofile（职位要求）developmenttrend（发展趋势）aplanofaction（行动计划）floataround tonedown comeupwithstopby workon getdone followthroughAnorganizationcalledFoundersForumhas（over-the-top）acleverandamusingmethod.There'snoindicationthatBulgariintendsto（gettingdone）theboldnessofitsdesigns.Youcanalso（toneitdown）ForbesMagazinebuildingonTwelfthStreetandFifthAvenue.Passengerswillbeallowedto（followingthrough）theEverynightwhenIcamehomefrommydeskjobIwould（floatingaround）myblog.We'llseeifthepresidentcan（workon）onhisJanuaryspeechoutliningournewstrategy.Offersuggestionsonhowthework（comeupwith）whileyou'reaway.8.His（stoppingby）exuberanceandcolorfulcommentarywereanearlydrawforthenewsportsYouareveryenthusiasticandweappreciatethat,but A.ifyoudon'tcompletetasks,youwon'tgetpromotedsometimesyoucanbeabitover-the-top.Youaretooloud,oryoutellinappropriatejokesduringofficehoursnothingisreallygettingmanytimesyoudon'tfollowthelegworkisreallynotmyYouhavealotofgoodideasandyoustartquiteafewdifferentprojects,ifyoudon'tcompletetasks,youwon'tgetsometimesyoucanbeabitover-the-top.Youaretooloud,oryoutellinappropriatejokesduringofficehoursmanytimesyoudon'tfollownothingisreallygettingthelegworkisreallynotmyAlltheseideasarejustfloatingaroundbut sometimesyoucanbeabitover-the-top.Youaretooloud,oryoutellinappropriatejokesduringofficehoursthelegworkisreallynotmynothingisreallygettingmanytimesyoudon'tfollowifyoudon'tcompletetasks,youwon'tgetIcomeupwithconceptsandstartthem,but sometimesyoucanbeabitover-the-top.Youaretooloud,oryoutellinappropriatejokesduringofficehoursthelegworkisreallynotmynothingisreallygettingifyoudon'tcompletetasks,youwon'tgetmanytimesyoudon'tfollowYouhavealotoftalent,but nothingisreallygettingmanytimesyoudon'tfollowsometimesyoucanbeabitover-the-top.Youaretooloud,oryoutellinappropriatejokesduringofficehoursifyoudon'tcompletetasks,youwon'tgetthelegworkisreallynotmy Someadditionallessonsmightgetyouuptothe（standarddemandedbytheDoubtless,thenextpresidentwill（implement）policiesandtakecreditforhelpingthisinevitabletransformation.Theartofthesechurchesencompasses（elements）whichdemonstratetherelationbetweenEasternandWesternChristianArt.Militaryandbusinessleadersthatembodythisprincipal（empower）theirteamandearnrespect.They'veearnedthatrightovertheyearsandsetthe（benchmark）fortherestofus.Games（Motivate）bothyoungandoldtofindcreativesolutions,practicenewskills,andkeeptheirbrainsactive.Tomeasureeachjob,CareerCusedfourcore（criteria）:pay,outlook,workenvironment,andstress.TheschoolispushingtheboundsofblendedlearningwithaFlexmodelthatWhatshouldyoudowhenyouaregivenabadperformance StaycalmandlistenMakeimmediateArguewithyourWhatshouldyoudoafteryouaregivenabadperformance QuityourjobInsistonmakingLearnfromtheWhatshouldyoudoifyoudonotagreewiththebadperformance MakeawrittenstatementonyourownbehalfifitisTellthebossdirectlythatyoudonotagreewiththeDonotexpressyourdifferentunderstandinginawrittenHowdoyouimproveabadperformancereview? A.Learnwhatthepersonwhogivesthereviewmaythink.B.Understandtheestablishedperformancestandards.C.Learnmoreaboutwhattheemployeewantsorexpects.Whyshouldweunderstandthecauseofabadperformance BecauseitencouragesandmotivatestheworkertodoBecauseithelpstheemployeetogetpromotedBecauseitpreventstheemployeefromprofessionalThewayyourespondtothisappraisalcanmakeallthedifferenceintheMakecommentsorremarksonlywhenaskedforthem.（只有在需要你回应Don'tbeintimidatedbythebadperformancereviewandwanttoquitthejob;insteadlearnfromit.（Anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.（被考核者可在表Awaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.（改善绩效考核不良成绩的一个有效方法是建立（Goodmorning,ladiesandgentlemen.）Mynameis（Theaimofthispresentation）istotellyouaboutprojectA'sfinancialperformancelastyearandourplansfornextyear.（First）I'lltellyouaboutthecompany'ssaleslastyear,（then）I'lllookatturnoverandprofitoverthelastthreeyears,and（finally）I'llgiveyouanoutlineofwhatwe'replanningforthenext12（I'dliketodrawyourattentionto）Chart1whichshowssalesforlastyear.Asyoucansee,salesincreasedsteadilyafterMarch.（Nowlet'sturnto）turnoverandprofitoverthelastfouryears.（Thischartshows）thatbothturnoverandprofithavegoneupgraduallyovertheperiod.（Letmenowmoveonto）ourplansforthefuture.Wearegoingtoincreaseinvestmentandappointanewmanager.Asaresult,wethinkthata15%increaseinsalesoverthenextyearisrealistic.（Inconclusion/Letmejustsumup）,weexpectsales,turnoverandprofitalltocontinuetogoupandwehopetoreachourtargetofa15%risenextyear.Thankyouforyourattention.Unit6ChangeChairmanandCEOofGeneralElectricbetween1981andOneoftheworld'smostsought-afterleadershipandpersonalsuccessManagementconsultant,authorofManagement:AGlobalAmericanorganizationaltheoristandaconsultantformanybusinessorganizations,co-authorofPrinciplesofManagement.HeinzJackHaroldRobinItisnotthe（strongest）ofthespeciesthatsurvives,northemost（intelligent）thatsurvives.Itistheonethatismost tochange.CharlesDarwin（不是强者生存，也不是智者生存，而是适者生存。——查尔斯·达尔文）Thesecretofchangeisto（adaptable）allofyourenergynoton（fighting）theon（buildingtheWhoisthereturnedoverseas Inthepastfew nothinghasmuchhaslittlehasSomeworkersresisttorobotsreplacingmenbecausetheyareafraidofthefollowingreasonsEXCEPT theywillbelaidroboticsisnewtotheirbenefitswillbeMablethinksthatthischangeofmanufacturingprocessis toointooHowwillthetimeandmoneyinvestedintrainingfinallypay InincreasedInmoreInreducingMelinda seesAllthefollowingaresignsofchangeEXCEPT productionandsafetyB.outsourcingandrelocationC.growthandinnovationAccordingtoKoontzandWeihrich,theforcesforchangemaycome thetheinsideandtheTheprivateandthepublicsectorshoulddevelopina否 cooperativeandWhichofthefollowingstatementsis ChangemanagementenjoysgreatpopularityinindustrializedPeopleknowlittleaboutchangemanagementinindustrializedChangemanagementisunpopularinindustrializedTheword“change”istheessenceofwhatishappeningintheworldInordertosurvive,everyindustryhastogothroughdramaticchanges.Scholarsseldomdiscusschangemanagement.Ifyoudonotadmitthatchangehappens,itwillonlymakethingsmoredifficultforyou.（√）Changeisatimewhenpeopleareconfidentabouttheirskillsand英汉互译（注意下划线部分和括号中的提示词汇HowcanemployerscreatesuitableconditionsforasuccessfulchangeThebeststrategiestocombatthisresistancearethroughopenconversationandemployeeparticipation.（）Youneedtogetacquaintedwiththeoccurringchanges.（随着中国经济改革的深入，这几年情形发生了很大的变化。（WiththedeepeningofChina’seconomicreform,thingshavechangedgreatlyinthelastfew（HiseffortshaveeventuallypaidUnit7WorkplaceEveryorganization—businesses,governmentagencies,non-profitorganizations,evencolleges—hasaculture.Organizationalculturereferstothesharedvalues,attitudes,standards,codes,andbehaviorsofacompany’smanagementandemployees.Itisrootedinanorganization’sgoals,structure,andapproachestobusiness9.sharedvalue（共同价值观MelindathinksthatMablehas changedanotchangedatchangeda isthecauseofgreatchangesincompaniesintheU.S.andCulturaldifferencesaregenerallyreflectedin Workplacesare intermsofculturalThephrase“breakthisup”isclosestinmeaningto 英汉互译（注意划线词组和括号中单词提示Thecultureofanyorganization,althoughitmaybehardtomeasureprecisely,neverthelessexistsandisgenerallyrecognizedbyitsemployees.（任何企业文化，Theroleofcultureininfluencingemployeebehaviorsappearstobeincreasinglyimportantintoday'sworkplace.（企业文化的七个主要特点是：大胆创新，注重细节，结果导向，以人为本，团队精神，积极进取和稳定发展。（heeniarycharactrisicsfanizationsculturear:noatinandrisktaking,attntiontol,utcomein,pein,teamin,agressivenssandiity）文化在机构内至少发挥着五种作用。（Cultureperformsatleastfivefunctionswithinanorganization.）机构文化的第四个作用是加强社会体系的稳定。（Thefourthfunctionoforganizationalcultureistoenhancethestabilityofthesocialsystem.）WhichofthefollowingisTRUEaboutapositive A.ApositiveworkculturewillgiveworkersmoreB.Onceapositivecultureisbuilt,itwilltakecareofC.Ifworkersaresatisfied,theywillnotworkhardanyPositivecultureshave todowithleadershipvisionandaThephrase“setsthetone”inPara.3means establishesaparticularstyleorcharacterB.decidestheshadesofacolorC.LdeterminesthequalityofasoundTeamsworkbestwhen theyaresupportedbythetheyknowwhattheyareexpectedtotheyearnmoremoneythanForaworkplaceculturetobepositive,thedirectionandactionsofthebusinessmust beinagreementwiththecorevaluesoftheexcludet