《民航服务英语试听说》-课件 2.2 Boarding Service（迎客登机）

Question1

Asaflightattendant,howwillyougreetyour

passengerswhenyouaremeetingthematthecabindoor?

Question2

Whatshouldaflightattendantbearinmindwhenstandinginthecabin?一、情景导入图片来源于网络仅供教学使用

Question3

Couldyoufigureoutseveralcaseswherepassengersneedtochangetheirseatswhenboarding?一、情景导入图片来源于网络仅供教学使用

Question4

Willpassengersbeabletotakeanyseatsastheylikeiftherearesomeemptyones，Whyorwhynot?

Question5

Asaflightattendant,howtoassistpassengerstoarrangetheirluggageproperly?一、情景导入图片来源于网络仅供教学使用Question6

Couldyoulistseveralitemsthatcould

notbestowedintheoverheadcompartment?purserstandingatthefrontcabindoorflightattendantsstandingattheassignedarea

warm,elegant,andasinceresmile

askingforseats,showingboardingpass,givingdirections,and

leadingpassengerstotheirseats

offeringtohelppassengerswiththeirluggage二、重点讲解Asaflightattendant,weshouldgeetpassengersonboard:

takethewrongseatstaywithfamiliesorfriendsconfirmtheseatnearemergencyexiton-boardupgrading二、重点讲解Couldyoufigureoutseveralcaseswherepassengersneedtochangetheirseatswhenboarding?torequireweightbalancePassengersarenotallowedtochangetheirseatsrandomlytosolvetheproblemunderthepremiseofensuringsafetytogiveprioritytosafetyBepatientandarrangeseatswithflexibility

二、重点讲解Willpassengersbeabletotakeanyseatsastheylikeiftherearesomeemptyones，Whyorwhynot?tohelppassengerstoplacebaggageontheoverheadcompartment二、重点讲解Asaflightattendant,howtoassistpassengerstoarrangetheirluggageproperly?tokeepprofessional,bepoliteandpatienttokeepaneyeonpassengers’handbaggageandarrangebagswithflexibilityNostackingofbaggage;Couldyoulistseveralitemsthatcould

notbestowedintheoverheadcompartment?Overweightluggage,easilyslidingbottlesandothermetalitemsareprohibitedintheoverheadbins三、核心词汇boardingpass/boardingcard登机牌图片来源于网络仅供教学使用图片来源于网络仅供教学使用图片来源于网络仅供教学使用seatnumber座位号图片来源于网络仅供教学使用FirstClass头等舱图片来源于网络仅供教学使用BusinessClass商务舱图片来源于网络仅供教学使用EconomyClass经济舱图片来源于网络仅供教学使用windowseat靠窗座位图片来源于网络仅供教学使用aisleseat过道座位图片来源于网络仅供教学使用crewseat机组座位图片来源于网络仅供教学使用frontrow/middleseat图片来源于网络仅供教学使用/back(rear)seat前排座位/中间座位/后排座位emergencyexitrow/exitseat紧急出口旁的座位图片来源于网络仅供教学使用luggage/baggage行李图片来源于网络仅供教学使用

suitcase/briefcase手提箱/公文包图片来源于网络仅供教学使用

handbaggage/checkedbaggage/oversizedbaggage手提行李/托运行李/超规行李图片来源于网络仅供教学使用1.Goodmorning!Welcomeaboard!

早上好，欢迎登机。2.WelcometoAirChina/ChinaEasternAirlines/ChinaSouthernAirlines!

欢迎乘坐中国国航/中国东航/中国南航。3.Yourboardingpass,please?/MayIhavealookatyourboardingpass?

/Wouldyoumindshowingmeyourboardingpass?

请出示您的登机牌好吗？四、高频语句4.Sir,theseatnumbersareshownalongtheedgeoftheoverhead

compartment.

先生，您的座位号在上方行李架的边缘。5.Pleasetakethisaisle,andgostraightahead.Yourseatisinthe

front/middle/rearofthecabin.

请沿这边过道继续直走。您的座位在机舱前部/中部/后部。6.Goodmorning.Thisaisle/way,please.

早上好，请从这边通道往前走。7.Yourseatnumberisindicatedundertheoverheadcompartment.／The

seatnumberisontheedgeoftheoverheadlocker.

您的座位号在行李架下方/行李架的边缘。四、高频语句9.

Wouldyoumindtostepasideandmakeroomforotherstogo

through.Youcanarrangeyourbaggagelater.Don'tworry,let's

findaplacetoputyourbaggagelater.

请您稍微移步一下，让出地方给其他旅客通过。您可以稍后再放行李，别

担心，稍后我会帮您一起找地方安放的。8.Excuseme,Sir.Couldyoupleasegivewaytothepassengers

behind.Thankyou.

先生，麻烦您侧身让后面的旅客过一下，谢谢。10.

Excuseme,Sir.Thisisacrewseat.MayIaskyoukindlytoreturntoyouroriginalseat?Thankyouforyourcooperation.抱歉，先生，这是机组座位，请您回到原位。谢谢您的配合！11.Inordertokeeptheaircraftinbalance,pleasereturntoyouroriginalseats.Thankyou.为了使飞机保持配载平衡，请你们回到原来的座位，谢谢。12.

Idoapologizefornospaceintheoverheadlockeraboveyourseat.

Iunderstandyouwouldliketokeepyourbagclosetoyou.MayI

suggestyoustowitundertheseatinfrontofyou?

对不起，您座椅上方的行李架满了。我明白您想把包放在身边，我建议您放在

前面座椅的下面好吗？13.

Wouldyoumindtakingoutyourpassport,thevaluablesandfragile

itemsfromyourluggage?

请您取出行李中的护照、贵重和易碎物品好吗？四、高频语句14.Excuseme,isthisyourluggage?MayIadviseyoutoputitunder

theseatinfrontofyouorintotheoverheadcompartment?

您好，请问这是您的行李吗？请放在您前方座椅下，或放在行李架上？15.Excuseme,Madam.Isthisyourbaggage?It'stheemergencyexit.

Foryoursafety,wouldyoumindputtingitintothe

overhead

compartment?

女士，打扰一下。请问这是您的行李吗？这里是应急出口，出于安全考虑，

请您将您的包放在行李架上好吗？根据1+X空中乘务职业技能等级标准，我们要熟悉掌握迎客登机基本服务。准备迎客迎接旅客五、知识拓展1.

微笑，眼神交流，问候旅客。2.

语气亲切自然，语调略微上扬。3.

表达尊敬和诚意，鞠躬15～30°，“微笑到、视线到、语言到、动作到”。4.

主动问候旅客：“您好，欢迎登机”。（二）迎接旅客1．整理自己的仪容仪表2．到位准备迎接旅客（一）准备迎客

飞机没满员，空座位很多，换个位子似乎更舒服。那么，乘客可以随意调换座位吗？会引发机毁人亡的危险吗？六、案例分析对于以下人群，如何有效选位？孕妇/老人/小孩晕机的人0102尿频的人03腿脚利