《邮轮面试英语》-第一章 现场面试

PartIII

DifferentTypesofInterview第三部分面试类型解析

目录CONTENTS第一章现场面试ChapterIFace-to-faceInterview第二章电话面试ChapterIITelephoneInterviews

第三章视频面试ChapterIIIVideoInterviews

010203第一章现场面试ChapterIFace-to-faceInterview第一节一对一现场面试SectionIOne-on-oneInterview

“一对一”指一个面试官面试一个应聘者。1.ElinaBlackwasinfactinvitedforaninterviewatthe“CastleHotel”.Sheappliedfortheassistantmanager.Bateman:Goodevening,MissBlack.Won'tyousitdown?

晚上好,布莱克小姐,请坐下好吗？Elina:Goodevening,thankyou,sir.

晚上好，谢谢，先生。Bateman:Well,InoticeyoulefttheGreatWallHotelin1992.WhatareyoudoingnowinUK?我注意到你在1992年离开了长城饭店，你现在在英国做什么呢？一对一现场面试一对一现场面试Elina:I'mspendingafewmonthsbrushingupmyEnglishandgettingtoknowthecountrybetter.

我花了几个月来提升我的英语以便更加了解这个国家。Bateman:AndyouworkinEnglandtoo,why?你也想要在英国工作，为什么？Elina:I’mkeenongettingsomeexperiencesabroad,er...andIlikeEnglandandEnglishpeople.我希望有一些国外的经历，嗯……并且我喜欢英国和英国人民。Bateman:Howmanylanguagescanyouspeak?你会说几种语言？一对一现场面试Elina:Germanismymothertongue,butasIworkedataFrench-ownedhotel,Ibecamealmostbilingual.IhavealwaysstudiedEnglish,andwithmanyEnglishvisitors,andoccasionallysomeEnglishtraineestopracticemyspokenEnglish.德语是我的母语，但由于我在一家法国人开的酒店工作,所以我几乎会双语。还有，我一直在学英语,和许多英国旅客交流，偶尔和一些英国培训生在一起交流,以便能练习我的英语口语。Bateman:Good.NowIseefromtheinformationyousentmethatyou'veworkedinyourlastemploymentfornearlyfouryears.Wasitalargehotel?很好。我从你寄给我们的资料中了解到,你在你过去那位雇主那儿工作了近4年，那是一家很大的酒店吗？一对一现场面试Elina:Medium-sizeforFinland,aboutfortytables.依芬兰的标准看，算中等的,大约有40张餐桌。Bateman:Isee.Well,you'dfinditratherdifferenthere.Oursismuchsmaller,wehaveonlytentables.我明白了，你或许已发现这儿完全不同，我们的酒店非常小，仅有10张餐桌。Elina:Thatmustbeverycozy.那想必很舒适。一对一现场面试Bateman:Wetrytocreateawarm,intimateatmosphere.Now,astothejob,youwouldbeexpectedtolookafterfivetablesnormallyandtoassistmeinmanagingthewholehotelthoughwegetinextrastaffforpeakperiods.我们想要营造一种温暖、亲密的气氛。现在，关于工作,你通常要负责5张餐桌，同时协助我管理整个酒店，不过在旺季时我们会另外增加人手。Elina:Isee,sir.我明白了，先生。一对一现场面试Bateman:I'mthehotelmanagerandheadwaiter.Soyou'dbeworkingdirectlyunderme.You'dberesponsibleforbringinginthedishesfromthekitchen,servingthedrinks,andifnecessarylookingafterthebills,soyou'dbekeptprettybusy.我是酒店的经理和领班，所以你将直接在我手下工作。你要负责从厨房里送菜上桌、送饮料，如有必要，还要结账，所以你会很忙。Elina:I'musedtothat.Inthelastposition,Iwasbusymostofthetime,especiallyinsummer.我习惯了，在上一个职位上，我大部分时间也都很忙的，尤其是在夏季。一对一现场面试Bateman:Good.Now,isthereanythingyou'dliketoaskaboutthisjob?很好。现在，关于这份工作,你有什么要问的吗？Elina:Well,theusualquestion一whatsortofsalarywereyouthinkingofpaying?一个一般性的问题——您考虑付我多少薪水？Bateman:Wepayonewaiterfortypoundsaweek,andyouwouldgetfortyfivepoundsandfreeeveningmeal.我们付每个服务员每周40镑,但付你45镑，以及免费的晚餐。Elina:Isee,sir.我知道了，先生。一对一现场面试Bateman:Now,youmayhavewonderedwhyIaskedyouheresolateintheday.ThefactisIwouldliketoseeyouinaction,nottospeak.Wouldyoubewillingtoactasawaitressherethiseveningforhalfanhourorso?Ourfirstcustomerswillbecomingin.Letmesee,inabouttenminutes.现在你或许想知道我为什么要你今天这么晚来这儿。事实上，我想看看你的实际表现。你今晚是否愿意在这儿像一个服务员一样工作半个小时左右？我们的第一批顾客将要上门了。让我看看,大约在10分钟后。Elina:Well,Ihappentobefreethisevening.可以，今晚我碰巧没事。一对一现场面试Bateman:Good.Andinreturnperhapswouldyouliketohavedinnerwithus?Now,letmeshowyouthekitchenfirst.Thisway,please.太好了。或许你愿意和我们共进晚餐以作为补偿？让我先带你看看厨房。这边请。一对一现场面试Brian:MayIcomein?我可以进来吗？Catherine:Comein,please.请进。Brian:Goodmorning,madam.IamBrianCram.I'vecometoapplyforthepositionasabarwaiteratyourfirm.早上好，女士。我是布莱恩•克拉姆。我来应聘贵公司酒吧服务员一职。Catherine:Oh,Isee.Pleasetakeaseat.I'mCatherineDaly.Let'sbegin.Pleasetellmesomethingaboutyourself.哦，我知道,请坐。我是凯瑟琳•戴利。让我们开始吧，请介绍一下你自己。一对一现场面试Brian:Whatdoyouwanttoknow?您想了解些什么呢？Catherine:Theusual,yourbackground,experienceandanypersonalthingsthatyoufeelispertinent.一般情况一的背景、经历和你认为任何与此相关的个人情况。Brian:Well,IwasbominTianjinandwenttoschoolthere,rightupthroughcollege.Myfatherisadoctor,andmymotherisamathematicsteacher.

嗯..我在天津出生，在那儿上学直到大学毕业。我父亲是一名医生,母亲是一名数学老师。一对一现场面试Catherine:Soundasifyoucomefromaprofessionalfamily.这么说你出自一个书香门第了。Brian:That'sright.Oneofmybrothersisalawyerandtheotheroneteachesatauniversity.是的，我的一个哥哥是律师,另一个在大学任教。Catherine:Whatmadeyoudecidetogetintocruise?什么原因促使你决定从事邮轮这一行呢？Brian:Oh,nothinginparticular,Iguess.Ialwaysliketravelandadventure.嗯，我想没什么特别的原因，我一向喜欢旅游及冒险。一对一现场面试Catherine:Nowwhataboutyourexperience?Howlonghaveyoubeenworkingwithhotels?再谈谈你的经历好吗？你从事酒店这一行有多久了？Brian:Morethanfiveyearsnow.AfterIgotmyhotelmanagementdegree,IbegantospecializeincoffeetechnologyandIevenhadmyowncoffeebarforawhile.5年多了。读完酒店管理学位后，我就开始专攻咖啡制作技术,有段时间我自己甚至还开了一间咖啡厅。Catherine:Itcertainlysoundsimpressive.Whereareyouworkingnow?这一点让人印象深刻。你现在在哪工作？一对一现场面试Brian:I'mworkingatIntercontinentalHotel.Itisthebesthotelinourcity.我在洲际酒店工作，它是我们市最好的酒店。Catherine:Canyougivemefivetypesofdrinks?你能告诉我五种饮料的名称吗？Brian:OK,noproblem.Theyarewater,softdrink,juice,sodaandcoffee.没问题。有水、软性饮料、果汁、苏打水和咖啡。Catherine:Verygood.Canyoutellmeseveraltypesofwines?非常好。你能告诉我几种葡萄酒的名称吗？一对一现场面试Brian:OK,noproblem.Therearethreetypesofwine.Theyareredwine,whitewineandsparklingwine.没问题。有三种酒，它们是红葡萄酒、白葡萄酒和起泡酒。Catherine:Canyougivemesomeexamplesofredwine?你能举几个红葡萄酒的例子吗？Brian:Um...theyarePinotNoir,Merlot,ChiantiandSyrah.有黑比诺、梅洛、基安蒂和西拉。Catherine:Canyoutellmesomeexamplesofwhitewine?你能举几个白葡萄酒的例子吗？一对一现场面试Brian:OK,letmesee,theyarePinotGrigio,Reisling,Gewürztraminer,SavignonBlancandChardonnay.好，让我想想，有灰比诺、雷司令、格乌兹莱妮、苏味浓和霞多丽。Catherine:Canyoutellmesomeexamplesofsparklingwine?你能举几个起泡酒的例子吗？Brian:TheyarechampagnefromFrance,CavefromSpainandotherssparklingwine.有来自法国的香槟，来自西班牙的凯夫,还有其他的起泡酒。一对一现场面试Catherine:WhydoyoudecidetochooseRCI?你为什么决定选择皇家加勒比邮轮？Brian:Well,I'mhappywiththeworkatmypresentposition.Buttotellyouthetruth,Iwanttogetbetterpay.说实话,我现在的那份工作还算愉快，但我想赚更多的钱。Catherine:What，syourpresentmonthlysalary?你现在一个月赚多少钱?Brian:300dollars.300美元。一对一现场面试Catherine:Whatstartingsalarywouldyouexpecthere?在这儿你希望起薪是多少？Brian:I'dliketostartattwothousanddollarsamonth.我希望开始时每月2000美元。Catherine:Noproblem.Doyouhaveanyquestions?没问题。你有什么要问吗？Brian:Oh,theusualquestion,howaboutvacations?嗯，一个一般性的问题，休假情况怎么样?一对一现场面试Catherine:Ourstaffhave3weeks'holidayayearpluspublicholidays.Doyouhaveanyotherquestions?除法定假日外，我们的员工一年有3周休假。你还有别的问题吗？Brian:No,Ithinkthat'sall.没有，我想就这样了。Catherine:Well,we'llprobablygetbacktoyouinaweek.很好,我们在一周内可能会再和你联系。Brian:Thanksverymuch,madam.Goodbye.非常感谢,女士。再见。Catherine:Goodbye.再见。第二节一对多现场面试SectionIIOne-to-manyInterview

“一对多”指一个面试官在同一时间同一地点面试多个应聘者。一对多现场面试Thefollowingisagroupsimulationinterview.Theinterviewisahumanresourcemanagerofacruiseship,whichplanstoemploytwentyassistantwaitersfromChina.Heisinterviewingthreecandidates,Angela,MaryandJenny.TheyaremajoringinCruiseServiceandManagement.Threecandidatesknockatthedoorfirstandgointotheroomwhentheyhear"Comein,please"fromtheinterviewer.一对多现场面试Candidates:Goodmorning,sir.早上好，先生。Interviewer:Goodmorning.Haveaseat,please.NowtellmebothyourChineseandEnglishnames,please.早上好。请坐。请告诉我你们的中文和英文名字。Angela:MyChinesenameisLiLi.AngelaismyEnglishname.我的中文名字叫李莉。安吉拉是我的英文名字。Mary:MyChinesenameisWangHua.MyEnglishnameisMary.我的中文名字是王华。我的英文名字是玛丽。Jenny:MyChinesenameisLiuMei.JennyismyEnglishname.我的中文名字是刘梅。珍妮是我的英文名字。一对多现场面试Interviewer:Thankyou.Hi,Angela,whatpositiondoyouapplyfor?谢谢。你好,安吉拉，你申请什么职位？Angela:Iapplyforthepositionofassistantwaiter.我申请的是助理服务员。Interviewer:Whydoyouwanttoworkinourcompany?你为什么想在我们公司工作？Angela:BecauseRCIisaveryfamouscruisecompanyandIthinkworkinginyourcompanycangivemethebestchancetousewhatIhavelearnt.因为皇家加勒比国际邮轮是非常有名的邮轮公司，我认为在贵公司工作可以让我有机会学有所用。一对多现场面试Interviewer:Doyouhaveanyworkingexperience?你有工作经验吗？Angela:Yes,Ihave.Lastsummerholiday,Iworkedasawaitressinabigrestaurantfornearlytwomonths.Andthisworkingexperiencemadememoreresponsibleandtrainedmeintoaflexibleandsensitiveperson.是的，我有工作经验。去年暑假，我在一个大饭店做服务员,工作了将近两个月。这份工作让我更加有责任感，并且使我变得灵活和敏感。一对多现场面试Interviewer：Hi,Jenney.Howdoyouunderstand"senseofservice"?你好,珍妮。你是怎么理解“服务意识”的？Jenny:I'msorry.Idon，tunderstandwhatyouaretalkingabout.Wouldyoupleaserepeatyourquestion?对不起。我不太明白您所说的。请您再重复一遍问题好吗？Interviewer：Senseofservice.服务意识。Jenny：...?

......?一对多现场面试Interviewer:Senseofservice.Howdoyouunderstanditwithyourworkingexperienceandknowledge?服务意识。以你的工作经验和专业知识，你是怎么理解这个词的？Jenny:Ithinkkeepingasweetsmileisveryimportant.Itcanmakecustomerswarm.我认为保持微笑非常重要，可以让顾客感到温暖。Interviewe:OK.Hi,Mary,whatpositiondoyouapplyfor?好的，你好，玛丽，你申请什么职位？Mary:Iwanttoworkasanassistantwaiter.我想申请助理服务员。一对多现场面试Interviewer:InF&B?在餐饮部吗？Mary:…？

......?Interviewer:Whichdepartmentdoyouwanttoworkin?你想在哪个部门工作？Mary:Iwanttoworkasanassistantwaiter.我想当助理服务员。Interviewer:Butdoyouknowwhichdepartmentanassistantwaiterbelongsto?但是你知道助理服务员属于哪个部门吗？一对多现场面试Mary:IthinkitbelongstoFoodandBeverageDepartment.我想它属于餐饮部。Interviewer:Yeah,F&BisshortforFoodandBeverageDepartment.Mary,whydoyouwanttoworkonacruiseship?F&B就是餐饮部的简称。玛丽,你为什么想在邮轮上工作？Mary:BecauseIthinkworkingonacruiseshipisnotonlyachallengebutagoodopportunityforme.It'sagreathonortoworkonacruiseship.Iwanttoimprovemyselfinyourcompany.因为我认为在邮轮上工作对我来说不但是一种挑战,更是一个特别好的机会。能在邮轮上工作是一种荣幸。我想在你们公司提升自我。一对多现场面试Interviewer:Jenney,wouldyouliketotellmeyourpurposeofworkinginRCI?珍妮，你能告诉我你来皇家加勒比国际邮轮工作的目的吗？Jenny:Yes.Lastyear,Iworkedinafour-starhotelasaroomattendantforabouttwomonthsduringtheNationalGamesofPeople'sRepublicofChina.AsaresultIreallylearntalotabouthowtobeaqualifiedroomattendant.好的。去年，在中国全运会期间，我在一家四星级酒店做客房服务员将近两个月，学会了如何去做一名合格的客房服务员。Interviewer：Butwhatismyquestionforyou?Didyougetit?但是你明白我的问题吗？一对多现场面试Jenny:Aboutworkingexperience...关于工作经验……Interviewer:Angela,couldyourepeatmyquestion?

安吉拉，你能重复一下我的问题吗？Angela:AboutworkinginRCI?关于在加勒比工作？Interviewer:What'syourpurposeofworkinginRCI?你在加勒比工作的目的是什么？一对多现场面试Angela:Itcanimprovemyskillsandpracticemyself.提高我的工作水平和锻炼我自己。Interviewer:Inwhatway?通过什么方式？Angela:Justpracticemyselfintheworkprocess.在工作中锻炼我自己。Interviewer:OK.Mary,thesamequestiongoestoyou.好吧。玛丽，你也来回答这个问题。一对多现场面试Interviewer:OK.Mary,thesamequestiongoestoyou.好吧。玛丽，你也来回答这个问题。Mary:IthinkwhenIwasyoung,Ishouldtrymybesttodevelopformyfuture.Forexample,Iwanttoworkonacruiseshiptoimprovemyself.That'sall.我认为年轻时应该尽力为未来发展打算。比如，我想在邮轮上工作提升自我，就这些。Interviewer:Angela,Iknowthatyourmajoriscruiseserviceandmanagement.安吉拉，我知道你的专业是邮轮乘务管理。Angela:Yes.是的。一对多现场面试Interviewer:Butthesetwocandidateshavelearntthesamesubjects.Howwouldyoupersuademetohireyouratherthanthem?但是这两位应聘者都是同样的专业，你怎么来说服我来雇佣你？Angela:Thankyouforthequestion.IthinklanguageisanadvantagewhenIworkonacruiseship.Ihaveworkingexperienceandknowtheworkproceduresofwaitertoservetheguests.Iworkedintherestaurant,themanagertaughtmehowtopututensilsandserveguests.Ididashetoldme.Hethensaid,"GoodJob.Youareafastlearner."感谢您的提问。我认为在邮轮上工作，语言是我的优势。我有工作经验，我了解服务员为客人服务的流程。我曾在一家酒店工作，经理教过我如何摆餐具和服务顾客。我按照经理教我的去做,经理说我做得很好，学得很快。一对多现场面试Interviewer:Good.Hi,Mary,what'reyouradvantagesovertheothercandidates?好的。你好，玛丽，你与其他两位应聘者相比，优势在哪里？Mary:Iamsorry.对不起。Interviewer:Whatdoyoumean?Justtellmeyourspecialstrongpointsoverothers?你是什么意思？告诉我相比其他人，你的优点是什么？Mary:Ithinkmyhard-workingcharacterisoneofmystrengths.我认为我最突出的一个优点就是工作非常努力。一对多现场面试Interviewer:Whataboutyou,Jenny?你呢,珍妮？Jenny:Iamnotanintelligentperson,butImustbeadiligentone.AsIstronglybelievethatnopains,nogains.Everyonecanachievesuccessbyworkinghard.Besides,I'dliketomakefriendswithothers.Ithinkfriendsareanessentialpartofpeople'slife.我并不聪明，但是我很勤奋。我深信没有耕耘就没有收获。每个人都可以通过努力工作来获得成功。此外，我喜欢和其他人交朋友。我认为交朋友是生活很重要的一部分。一对多现场面试Interviewer:OK,Angela,inyourworkingexperience,haveyouevermetanangryguestwhoishardtodealwith?好的,安吉拉，在你工作中遇到过很难缠的顾客吗？Angela:Yes.Oneday,aguestcalledmeandshoutedatme,"What'swrongwiththefish.It'snotfresh."IfeltembarrassedbecauseIdidn'tcookthedish.Iknewnothing.是的。一天，一位客人冲我喊:“这个鱼是怎么回事？不新鲜啊。”我感到很委屈,因为鱼不是我做的。我什么都不知道。一对多现场面试Interviewer:What'syourresponsewhenyouheardhershouting?那你当时的反应是什么？Angela:IsaidIwasterriblysorryandchangedanotherdishforher.我向她表示道歉,然后给她换了一份。Interviewer:Wasthecustomersatisfiedthen? 顾客满意吗？Angela:Yes.She'ssatisfiedwithmywork. 是的。她很满意我的工作。一对多现场面试Interviewer:Whatwouldyoudowhenyourbossisonehundredpercentwrongandyouknowthat?如果你确定你的上司做错了，你怎么办？Angela:Sorry,Ibegyourpardon?对不起，您能重复一遍问题吗？Interviewer:Yourbossmakesamistakeandyouknowthat.Whatwouldyoudo?你知道你的上司做错了，你怎么办？Angela:Iwon'ttellhimdirectly.Iwillusemyownwaytoshowhe'swrong.我不会直接告诉他，我会用我的行动来证明他错了。一对多现场面试Interviewer:Mary,whataboutyou?玛丽,你呢？Mary:Iwillusemyactiontotellhim.我会用行动来告诉他。Interviewer:OK,that'sall.Thankyou!好的,就到这里吧。谢谢！Candidates:Thankyou!谢谢！Interviewer:Goodbyetoyou.再见。Candidates:Goodbye.再见。第三节多对一现场面试SectionIIIMany-to-oneInterview

“多对一”指两个或两个以上面试官同时面试一个应聘者。Therearetwointerviewersinthisdialogue.TheyareInterviewerAandInterviewerB.Jackisacandidatewhoisapplyingforthepositionofpubliccleanerofacruisecompany.InterviewerA:Couldyoutellmeyourname?你叫什么名字？Jack:MyChinesenameisWangLin,andmyEnglishnameisJack.我的中文名字是王林，我的英文名字是杰克。InterviewerA:Whenwereyoubom?你是什么时候出生的？Jack:IwasbominJune,1997.我的生日是1997年6月。多对一现场面试多对一现场面试InterviewerA:Whereareyoufrom?你是哪儿的人？Jack:IamfromBeijing.我是北京人。InterviewerA:Howfarfromheretoyourhometown?你的家乡离这有多远？Jack:Ittakesonly40minutesbyintercityhigh-speedrail.坐城际高铁只需要40分钟。多对一现场面试InterviewerA:Couldyoutellmethemostfamouslocalfoodinyourhometown?你能给我介绍你家乡最著名的食品吗？Jack:Yes.BeijingRoastDuckisveryfamous.Irecommendyoutotryit.可以，北京烤鸭非常著名，我推荐你一定要品尝一下。InterviewerB:Howmanypersonsinyourfamily?你家里有几口人？Jack:Thereare3personsinmyfamily.Theyaremyfather,mymotherandI.我家里有3口人，我爸爸、我妈妈和我。多对一现场面试InterviewerB:Whowilltakecareofyourparentswhenyouworkonacruiseship?如果你上邮轮工作谁来照顾你的父母？Jack:Myfatherandmotherareonly47yearsold.Theyarenotold,soIthinktheycantakegoodcareofthemselves.我的父母才47岁，他们并不老，所以我认为他们能够照顾好自己。InterviewerB:Whydoyouwanttoworkonacruiseship?你为什么想上邮轮工作？Jack:BecauseIwanttolookformorechallenge.因为我想挑战一下自己。多对一现场面试InterviewerB:Haveyoutoldyourparentsthatyouwanttoworkonacruiseship?Dotheyagreewithyou?你有没有告诉你父母你打算在船上工作？他们支持你吗？Jack:Yes,Ihavetoldthem.Theyagreewithme.我已经告诉我的父母了。他们支持我。InterviewerB:Ifyourparentsdonotallowyoutoworkonship,whatwillyoudo?如果你的父母不同意你在船上工作，你会怎么办？Jack:Iwilltrymybesttomakethemagreewithme.我会尽力说服他们。多对一现场面试InterviewerA:Whatdoyouoftendoinyoursparetime?你闲暇时间都做些什么？Jack:Ioftenplaybasketballandlistentomusic.Ilikesports.我经常打篮球、听音乐。我喜欢运动。InterviewerA:Whatkindofmusicdoyoulike?你喜欢什么音乐？Jack:Ilikepopmusic,countrymusicandrockmusic.Butmyfavoriteispopmusic.我喜欢流行音乐、乡村音乐和摇滚音乐，但我最喜欢的还是流行音乐。多对一现场面试InterviewerA:Doyouliketravelling?你喜欢旅游吗？Jack:Yes,Ido.ThereisaChinesesaying：itisbettertotraveltenthousandmilesthantoreadtenthousandbooks.是的,中国有句老话：读万卷书不如行万里路。InterviewerA:Wherehaveyoutraveled?你去哪儿旅游过？Jack:I'vebeentoHainan,AnhuiandDalian.我去过海南、安徽和大连。多对一现场面试InterviewerA:Couldyouintroducesomeinterestingplaces?你能介绍一些好玩的地方吗？Jack:Yes.ThebeachofHainanisverybeautiful.TheancientstylearchitectureofHongVillageinAnhuihasleftadeepimpressioninmymind.可以。海南的沙滩非常美丽。安徽宏村的古代风格建筑给我留下了深刻的印象。InterviewerB:Areyouseasick?你晕船吗？Jack:No,I'mnot.不，我不晕船。多对一现场面试InterviewerB:Doyouthinkitisdangeroustoworkonship?Why?你认为在船上工作危险吗？为什么？Jack:No,Idon'tthinkso.BecauseIthinkyouwillkeepussafe.不，我不这样认为。因为我相信你们会确保我们的安全。InterviewerB:Iftheguestcomplainstoyou,whatwillyoudo?如果客人向你抱怨,你会怎么做？Jack:Iftheguestcomplainstome,Iwillsmiletotheguest.如果客人向我抱怨，我会以笑脸相迎。多对一现场面试InterviewerB:Whatdoyouthinkisthemostimportantthinginthisjob?你认为这份工作最重要的是什么？Jack:Ithinkthemostimportantthinginthisjobispatienceandsmiling.我认为这份工作最重要的是耐心和微笑。InterviewerB:OK,Thankyou.好的,谢谢。Jack:Thankyou.谢谢。第四节多对多现场面试SectionIVMulti-personInterview/GroupInterview

“多对多”指多名考官将共同面试两至多名应聘者。这种面试类型同时对几个面试者进行面对面的比较。大多数的时候是为了观察哪一位求职者更有领导潜能。面试官会选出一组求职者，让他们完成一系列的任务。求职者们可以一组一组，也可以一对一对地完成任务，最终是个人单独完成任务。多对多现场面试

Groupinterviewisarecruitingtechniquethatinvolvesevaluatingmultiplecandidatesatthesametimeforthesamepositionorsimilarones.Itisapracticethatmanyorganizationsuse,withthemainadvantagebeingthatitsavestimecomparedtotraditionalindividualinterviews.Thisisespeciallyvaluableforstart-upcompaniesorforestablishedbusinessesopeninganewdivisionordepartment,asitallowsthemtofillmanypositionsallatonce.

多对多现场面试Therearealsoothercommonusesforgroupinterviews.They’realsousedwhenselectingtherightpeopleforjobsthathavehighstresslevelsandafast-pacedenvironment,positionsthatrequirealotofteamworkandrolesthatinvolveconstantcustomerinteraction.Hiringmanagerscanseehowcandidatesinteractwithoneanotherinagroupinterviewandhowtheycouldfitintotheirworkculture.Groupinterviewquestionsmaybedifferentfromtraditionalone-on-oneinterviewquestions.Ifthegroupinterviewinvolvesmultiplecandidates,theinterviewermayaskeveryonetoanswereachquestion,ortheymaychooseonepersonperquestion.多对多现场面试Multiple-candidateGroupInterviewQuestions

Hereareexamplesofquestionsyoumightbeaskedinamulti-candidategroupinterview:1.Basedonwhatyouknowabouttheothercandidatesinthisroom,whowouldyouhireandwhy?Interviewersaskthisquestiontodeterminewhetherornotyou’vebeenpayingattentiontootherpeople’sanswersandhavestrongdecision-makingskills.Listenastheothercandidatesintroducethemselvesanddiscusstheirskillsandexperiences.Answer:“IwouldhireMaxfortheassistantwaiterposition.Notonlydoeshehaveagreatdealofworkexperience,buthesoundsconfidentaboutdealingwithguests’complaint.2.Whydoyoubelieveyou’rethebestfitforthisposition?Interviewersaskthisquestiontoidentifywhyyoubelieveyoustandoutfromtheothercandidatesandgaugeyourself-awareness.Thisisagoodopportunitytosharevaluableskillsothersmaynothavementioned.Answer:“IbelieveI’mthebestfitforthiscustomerserviceofficerpositionbecauseIhavemorethanfiveyearsofexperienceasacustomerservicerepresentative,twoyearsofleadershipexperienceandI’malsofluentinEnglishandSpanish,whichallowsmetoconnectwithawiderrangeofcustomers.”多对多现场面试Multiple-candidateGroupInterviewQuestions

3.Whatskillsdoyoufeelaremostimportantforsucceedinginthisrole?Interviewersaskthisquestiontogaininsightintoyourunderstandingofthepositionaswellashowyoumightapplyyourskillstosucceed.Answer:“Ibelievethemostessentialskillsforsuccessinthepositionareempathyandproblem-solving.Empathyallowsyoutoconnectwiththeclientandearntheirtrustwhileproblem-solvingprovesyoucanmeettheirneeds.”多对多现场面试Multiple-candidateGroupInterviewQuestions

Theareseveralinterviewsareinterviewing3candidates,candidateA,candidateBandcandidateCingroup.HRmanager:Hello,everybody.IamtheHRmanagerofthecompany,andwewanttoemployseveralnewemployees.Todaythereisagroupdiscussionforthreeinterviewers.Itisthewayforustoexaminequalitiesofinterviewees.Ok,let'sstart.人事经理：大家好。我是公司的人力资源经理，我们想雇佣几个新员工。今天有一个三位面试官的小组讨论。这是我们考察面试者素质的方式。好，我们开始吧。多对多现场面试Multiple-candidateGroupInterviewQuestions

多对多现场面试Interviewer：Goodmorning,Ms.Zhang,Ms.WangandMs.Liu.Welcometothisinterviewintheformofgroupdiscussion.Youwillhave3minutestodiscussagivenquestion.After3minutes’discussion,pleaseelectapersontogiveyourconclusion.Thetimeforconclusionis1minute.Nowlistentothequestion:Asaleader,youwillgetabonusattheendofoneyear.However,thereare4subordinatedepartmentswhichbelievethattheydeservebonus.Pleasediscussandfigureouthowtodistributethisbonus.Nowbeginthediscussion.面试官：张女士、王女士、刘女士，大家上午好。欢迎参加这次以小组讨论形式进行的面试。你们将有3分钟时间来讨论一个给定的问题。3分钟的讨论结束后，请选出一个人给出你们的结论。结论的时间是1分钟。现在听一下问题。作为一名领导，你将在一年结束时得到一笔奖金。但是，有四个下属部门认为他们应该得到奖金。请讨论并想出如何分配这笔奖金。现在开始讨论。多对多现场面试CandidateA:First,Ithinkthebonusisakindofmaterialrewards,itmeansappreciatetheemployees’workofthisyear,Besides,itcanalsoplayanencouragingrole.Soit'sveryimportanttodistributeitreasonably,Ithinktheefficiencyoftheyear’sworkcouldbethestandardtomeasure.候选人A:首先，我认为奖金是一种物质奖励，是对员工这一年工作的肯定，同时也能起到鼓励作用。因此，合理地分配奖金是非常重要的，我认为一年的工作效率可以作为衡量的标准。CandidateB:Iagreewithyourviewsonthebonus,butIdon’tthinksimplyuseefficiencyasthestandardisagoodidea.Isuggestthatwecanusedepartmentperformancetoevaluateeachone'scontributiontothecompany.候选人B:我同意你对奖金的看法，但我不认为简单地用效率作为标准是一个好主意。我建议我们可以用部门业绩来评估每个人对公司的贡献。多对多现场面试CandidateC:Buteachdepartmentshavedifferentcomputingfunctions,suchasguestservicedepartmentisspecial.候选人C:但每个部门都有不同的计算功能，比如客户服务部就比较特殊。CandidateA:Isuggestmaybethetotalamountofthebonusshouldn’tbeopentopublic.wecouldtakethewayofopaque.候选人A:我建议也许奖金总额不应该公开。我们可以采取不透明的方式。多对多现场面试CandidateB:Justtheotherwayaround,Iprefertotakeatransparentandopenwayto,everyoneshouldbeawareofhowitbeingdistributed.候选人B:恰恰相反，我更喜欢采取透明和公开的方式，每个人都应该知道它是如何被分配的。CandidateC:Noticethetime.Ourbiggestproblemishowtosettheassessmentstandards.候选人C:注意时间。我们最大的问题是如何制定评估标准。CandidateA:Well,maybeweshouldbuildacompetitivemode.Wecanlettheemployeesvoteforthefourdepartments,withthetotalnumberofticketstodecide.候选人A:好吧，也许我们应该建立一个竞争模式。我们可以让员工为四个部门投票，以总票数来决定。多对多现场面试CandidateC:Iagree,peoplecanvoteinasequentialmanner,accordingtoeachdepartment’scomprehensiveassessment.候选人C:我同意，人们可以根据每个部门的综合评估，按顺序进行投票。CandidateB:Yeah,that’scouldbeawiseidea.Wecanalsomakeanassessmentbasedonthevotingresults,forexample,thefirstdepartmentget4points,andthesecondget3,inthisway,thedifferencesofbonusesforeachdepartmentcanbeimpartiallydeterminedaccordingtotheproportionofscore.候选人B:是的，这可能是一个明智的想法。我们也可以根据投票结果进行评估，例如，第一个部门得到4分