商务英语函电（第二版）课件 9.2.1因劣质引起索赔的回复邮件写作

Step9谈索赔《外贸基础-函电与单证》

因劣质引起索赔的回复邮件写作

真实案例索赔函Subject:ClaimforBadQualityDearMr.Zhang,Wehavebeentransactingwithyouforquiteanumberofyearsandhavealwayscoveredourrequirementsfromyou.Wecansayforcertainthatwehaveestablishedgoodbusinessrelationswithyourfirmintheinterestofbothparties.However,wehaveexaminedtheraincoatsyoushippedtousagainstourorderNo.1234andregrettofindthatmanyofthemcontainflawsofsomekindsorother.Sincethecontractisconcludedonthetermsofsalesbysample,anydiscrepancybetweenthesampleandthegoodsshippedtousisunacceptable.Wearethereforewritingtoaskyoutoacceptreturnofthefaultyraincoats,amountingto150piecesinall,andtoreplacethembyraincoatsofthequalityinconformitywiththesample.Yourearlyclarificationandsettlementofthecasewillbeappreciated.BestregardsJohnsonABCCommoditiesCentreE-mail:info@

真实案例索赔函索赔函内容分析在这封索赔函中，买方首先说明买卖双方之间存在良好的关系。我们之间进行交易已有多年，而且我方一直从你方进口所需商品。可以说，我们之间确实建立了良好互利的关系。

第二，买方提出产品存在质量问题，并说明问题产品的订单号，便于卖方检查。但遗憾的是，经检查你方据我方第1234号订单运来的雨衣，我方发现许多雨衣有这样或那样的缺陷。

第三，买方就存在的问题，站在买方角度提出了解决方案。由于合同是根据“凭样品买卖”条件签订的，所以我方不能接受货物与样品之间的任何差异。因此，我们致函要求你方接受退回的有缺陷的雨衣共计150件，并将其更换为与样品质量相符的雨衣。

第四，买方提出期望：我们希望能尽快获知你方对此事的解释及处理意见。最后，买方留下了联系方式。

如何回复买方的索赔函？——张慧潍坊凯旋风筝厂外贸业务员CONTENTS索赔回复函的内容收到对方来函123Step9谈索赔：因劣质引起索赔的回复邮件写作表明关注我方处理意见费用处理４若是我方问题，致歉567合作期望希望买方确认处理结果收到对方来函WehavereceivedyourletterofSep11thcomplainingabouttheraincoatssuppliedtoyourorderNo.1234.1在函电中，分词做定语的使用能够让函电表达更为简洁。如：WehavereceivedyourletterdatedJulysecondrequestingustoeffectinsurance.我方已收到你方7月2日要求投保的来函。表明关注2Yourletterhascausedusagreatdealofconcern.我方处理意见3索赔内容索赔回复Wearethereforewritingtoaskyoutoacceptreturnofthefaultyraincoats,amountingto150piecesinall,andtoreplacethembyraincoatsofthequalityinconformitywiththesample.Weimmediatelytestedanumberofraincoatsfromtheproductionbatchyoureferredtoandweregrettosaythattheyarenotperfect.Thedefectshavebeentracedtoafaultinoneofthemachinesandthishasnowbeenputright.Wearearrangingtosendyou200raincoatstoreplacethefaulty150pieces.Theextra50pieceswearesendingyouarefreeofcharge.费用处理4Itisappreciatedifyoucanreturnthefaultyraincoatstous,carriageforward.若是我方问题，致歉5Pleaseacceptoursincereapologiesfortheinconvenienceandtroublecausedtoyou.如果不是我方问题，要据理力争。合作期望6Wehopethatourabovearrangementwillmeetwithyourapprovalandthatyouwillcontinueplacingorderswithusasbefore.希望买方确认处理结果Waitingforyourconfirmation.7联系方式8BestRegardsStarterZhangShengliRaincoatsPlantE-mail:info51@126.com

真实案例索赔回复函DearMr.Johnson,WehavereceivedyourletterofSep11thcomplainingabouttheraincoatssuppliedtoyourorderNo.1234.Yourletterhascausedusagreatdealofconcern.Weimmediatelytestedanumberofraincoatsfromtheproductionbatchyoureferredtoandweregrettosaythattheyarenotperfect.Thedefectshavebeentracedtoafaultinoneofthemachinesandthishasnowbeenputright.Wearearrangingtosendyou200raincoatstoreplacethefaulty150pieces.Theextra50pieceswearesendingyouarefreeofcharge.Itisappreciatedifyoucanreturnthefaultyraincoatstous,carriageforward.Pleaseacceptoursincereapologiesfortheinconvenienceandtroublecausedtoyou.Wehopethatourabovearrangementwillmeetwithyourapprovalandthatyouwillcontinueplacingorderswithusasbefore.Waitingforyourconf