商务英语口语基础篇模块4Hotel Accommodation

商务英语口语（基础篇）ProjectFourHotelAccommodation

Inthehotelindustry,thefrontofficewelcomesgueststotheaccommodationsection:meetingandgreetingthem,takingandorganizingreservations,allocatingcheckinandoutofrooms,organizingporterservice,issuingkeysandothersecurityarrangements,passingonmessagestocustomersandsettlingtheaccounts.Reservationisthefirstcontactthataguesthaswiththehotel.Reservationsareusuallymadethroughtelephone,faxorcomputer.Thereservationclerkrepresentsthehotelwheneverheorsheanswersthephoneanddealswithacaller.Everycallerisapotentialclient,whetherthepersonisanindividualtouristoratravelagent.Theclerkshouldmakesurethatcallersbecomecustomers.Soit’simportantthateachreservationrequestshouldbedealtwithprofessionally,efficientlyandcourteously.Objectives1.Masterlanguagepointsa.Beingfamiliarwithrelatedexpressionsofhotelaccommodation.b.Beingabletouselanguageskillstomakearoomreservationforyourclients.c.Beingfamiliarwiththetypesofroomservices.2.Mastertheprocedureofa.roomreservation.b.check-inandcheck-out.3.Havetheabilitytoarrangeaccommodationsforclients.TaskTwoCheck-inandCheck-outTaskOneRoomReservationTaskThreeRoomServicesPart

1Warm-upPart

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ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCulturePart

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7BusinessCultureLookatthepicturegivenbelowanddiscusswhatfacilitiesareincludedinastandardroom.Part

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7BusinessCulture1.reservation预约，预订，保留2.attendant服务员，侍者，随员3.makeareservation预订（房间、票）4.singleroom单人房，单人间5.lowseason淡季 6.aspecialrate优惠价7.regularroom普通房间8.oceanview海景9.air-conditioning空调设备10.wirelessnetwork无线网络Activity1LanguageAcquaintance1.midnight午夜，半夜12点钟 7.superiortwin高级双人间2.cancel取消，删去 8.deluxe豪华的；奢华的3.haveachance有机会，有希望 9.buffet自助餐，小卖部4.doubleroom双人间 10.buffetbreakfast自助早餐5.convenient方便的 11.vacant空的，空闲的6.occupied已占用的；无空闲的Activity2LanguageAcquaintancePart

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7BusinessCulturemakealocalcall打市内电话makealong-distancecall打长途电话deluxesuite豪华套房Doyouhavearoomavailablefortomorrownight?明天晚上有没有空房?Ibookedadoubleroomfivedaysago.五天前我预订了一个双人房间。13245Whatisthepriceoftheroomincludingtax?这房间含税要多少钱？Whencanwecheckin?我们何时可以登记入住？Iwouldlikeasuiteifoneisavailable.如果可以的话我想要一间套房。Doyouhaveanylessexpensiverooms?你们有更便宜的客房吗？WhatshouldIfillinunderRoomNumber?我在房间号下面该填什么？687910I'llbelate,butkeepmyreservation,please.我晚到一会儿，请保留我的预订。Doyouhavearoomwithaniceview?有没有可以瞭望风景的房间？Doyouaccepttraveler'schecks?你们收旅行支票吗？Doyouhaveaspecialbusinessrate?你们有商务优惠价吗？Doyouhavespecialratesforcompanybooking?团体订房有优惠吗？1113121415Doyouhaveanysingleroomswithabathavailablefortonight?今晚带淋浴的单间还有吗？I'msorryalltheroomshavebeenoccupied.很遗憾，所有的房间都已经住满了。MynameisDavid.I'dliketocancelmyreservationforFriday.我叫大卫，我要取消星期五的预约。Imadeareservationatyourhotelfor16people,nowwe'dliketocheckin.我在贵酒店为16人预订了房间，现在我们想入住。CanIpaythreehundreddollarsintraveler'schecks?我可以用旅行支票付300美元吗？16181719202122Wecanholdyourroomwithyourcreditcard.告诉我您的信用卡号码。我们就可以为您保留房间了。Couldyoutellmehowmuchadoubleroomispernight?您能告诉我双人间每晚的价格吗？Part

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7BusinessCulturePractice1InterpretationEnglishintoChinese（1）I'dliketomakeareservation.

我要预订。（2）Whattypeofroomdoyouneed?

您要哪种房间？（3）Thewirelessnetworkintheroomisfreeforyoutouse.

房间里的无线网络可免费使用。（4）Doyouhaveanyotherroomsavailable?

还有没有其他的空房间？（5）Howmuchdoesitcostpernight?

每晚多少钱？Practice1InterpretationChineseintoEnglish（1）明天晚上有没有空房间？Doyouhavearoomavailablefortomorrownight?（2）您要单人间还是双人间？Wouldyoupreferasingleroomoradoubleroom?（3）有没有可以瞭望风景的房间？Doyouhavearoomwithaniceview?（4）您能派一个服务生来提我的行李吗？Couldyousendabellboytopickupmybaggage?（5）我要取消星期五的预约。I'dliketocancelmyreservationforFriday.A:Hello!ThisisGardenHotel.（1）_______________________B:Hello,I'dliketocancelthethreeroomsreservedinyourhotelformyfriend.HisnameisJacksonfromIBCCompany.A:Noproblem,pleasetellmewhichdayshe（2）____________B:Thismonth,from18thto25th.Hewasaskedtoattendanunscheduledmeeting,sohehastocancelthereservation.A:（3）________________________B:Singlerooms.A:Well,Igotit.It'sOKnow,lhavecanceledhisreservation.B:（4）__________________.I'msorrytobotheryou.A:Youarewelcome.Wouldyoulikemetoreschedulehimforanothernight?Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1CanIhelpyou?reserved?Whatkindofroom?ThankyouB:Andwealsohaveanoldcouple.Theyhopetohaveaquietroom.A:OK.Iwillmakethe（7）________________.Actuallyourroomsareallveryquiet.B:Thatwillbefine.A:Allright,madam.For（8）________________doyouwanttobooktherooms?B:FromtomorrowtillJanuary8th.That'sfivedaysinall.A:Isee,nowplease（9）___________theform.B:Hereyouare.IseverythingOK?A:Justaminute,madam.Youshouldpaya（10）____________of500yuanbeforehand.B:OK.（11）__________________Practice2WorkinPairswhichdatesConversation1arrangementfilloutdepositHereyouare.A:Thankyou.Pleasekeepthisreceipt.B:Thankyou.Bytheway,isthereanypreferentialratefortheparty?A:Yes,thereisa15percentdiscountforgroups.B:That'swonderful.Thankyou.A:You'rewelcome.Ihopeallofyouwill（12）___________________________.Practice2WorkinPairsConversation1haveagoodtimehereA:What（1）_______________________B:I'dliketohavearoomhere.A:Doyouhave（2）__________________?B:Yes,Ido.A:（3）_________________________,please?B:JohnSmith.A:Letmesee.Sorry,（4）__________________wehaveno（5）__________ofyourreservation.B:Well,doyouhavearoomforusnow?A:I'mverysorry,butourroomsare（6）_________________.B:WherecanIfind（7）____________atthistimeofday?Practice2WorkinPairsConversation2canIdoforyou?areservationWhat'syournameI'mafraidrecord fullybookedaroom Practice2WorkinPairsConversation2A:ShallIfind（8）____________hotelforyou?B:Yes.Pleasedoandmakeitquick!A:Certainly,sir.（9）____________________B:Noproblem.Thanks.A:（10）__________________________.anotherJustamoment.YouarewelcomePractice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.YouhavebookedadeluxeroomintheRoseHotelforonenight.Nowyoucallthehotelagainbecauseyouwanttoextendyourreservationforonemorenight.YouhavebookedadoubleroomintheGardenHotelforthreedays.Nowyouhavetocancelthereservationandexplainwhytotheattendant.0102Practice3RolePlay

StudentA:

YouwouldliketobookadoubleroomfromNovember11thto14th.Unfortunatelythehotelisfullybookedforthosedays.Askthereceptionisttorecommendanearbyhoteltoyou.

StudentB:

Youareareceptionist.PolitelyrefusethebookingandrecommendtheNewCenturyHoteltotheguest.03Practice3RolePlay

StudentA:

Youwanttobookatwotwinroom,butthehotelyoucallisfullybooked.Youagreetoputyournameonthewaitinglistincaseofacancellationlater.

StudentB:

Youareareceptionist.Asktheguest'snameandtelephonenumber.Putthemonthewaitinglistandtellhimyouwillcallhimassoonasaroomisavailable.04Practice4“i+1”Practice

AsanassistantofABCCompany,youarereceivingacallfromGeorgeSmith,aforeignclientofyourcompany,whowillvisityourcompanynextweek.Hewantstomakeathree-dayreservationforadoubleroominafive-starhotel.Youaregoingtomakeatelephoneconversationwithafive-starhotel,andyourtalkshouldincludetheroomtype,date,rate,etc.Part

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7BusinessCulture51324I'dliketomakeareservation.我要订房。Whattimewouldyouliketocome?什么时间入住？Whattypeofroomdoyouneed?你需要什么类型的房间？Sinceitislowseason,wearerunningaspecialratenow.现在是淡季，我们现在有打折活动。Dotheroomshaveinternetaccess?房间有网吗？6879Wouldyoulikemetoreschedulehimforanothernight?要不要我再另外为他安排别的时间？Wouldyoulikeasingleroomoradouble?您要单人间还是双人间？CanIchangetoanon-smokingroom?能给我换一间无烟客房吗？Doyouhaveanyspecialneedsfortherooms?您对房间有别的特殊要求吗？10121113Youshouldpayadepositof500yuanbeforehand.您事先需要付500元的订金。Bytheway,isthereanypreferentialratefortheparty?顺便问一下，团体预订是不是可以打折？Sorry,I'mafraidwehavenorecordofyourreservation.对不起，我们这没有您的预订记录。I'mverysorry,butourroomsarefullybooked.对不起，我们的房间已经预订完了。Part

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7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

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7BusinessCultureStepsandTypesofReservations

ReservationsareanimportantFrontOfficefunctionbecausemostguestsmakearrangementsinadvanceoftheirhotelstay.AneffectivereservationprocesscanenhancetheabilityoftheFrontofficetoplan,tocoordinate,andtostaffFrontOfficeactivities.

Therearefivemainstepsinvolvedinthereservationprocess.First,thereceptionistreceivesaninquiryinperson,overthephone,inthemail,byfax,orthroughacentralreservationsystem.Second,thereceptionistcomparestheinquirywithpreviousreservationstodeterminetheavailabilityofrooms.Third,thereceptionistwritesdownthetelephonenumber,thenumberofpeopleintheguest'sparty,theexpectedtimeofarrival,andanyspecialrequirements.Fourth,thereceptionistmaintainsthereservationrecordbymakinganychangesorcancellationsasneeded.Finally,thereceptionistproducesmanagementreportsthatsummarizedailyreservationsactivities.

Thereareseveraltypesofroomreservationsinourbusiness.Forguestswhowanttobecertainthatroomsareavailableupontheirarrival,thehotelcanarrangeaguaranteedreservation.Indoingso,guestsagreetopayfortheirroomseveniftheroomsarenotused.Thehotelwillholdroomsforguestsuntilthecheck-outtimeonthedayfollowingtheexpecteddayofarrival.Otherwisethereservationsarenon-guaranteed.Whilethereareseveraltypesofguaranteedreservations,themostcommonwayisthecreditcardguaranteedreservations,wherethehotelkeepsrecordsoftheguest’screditcardaccountnumber.Thethirdtypeisconfirmedreservations.Itdetailstheintentofbothpartiesandincludesthematerialpointsoftheagreement.Ifthereservationismadeearlierenough,thehotelmaymailtheguestawrittenconfirmation,whichtheguestisexpectedtoproduceatregistration.

Thehotelteammayalsoestablishotherwaysofreservationsfortheirownuse,basedoncriteriasuchastypeofguestorsourceofreservation.ExamplesincludeVIPreservations,conventiondelegatereservations,travelagentreservations,andpaid-in-advancereservations.Allthesebelongtothefourthtype-hotel-specificreservations.Part

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7BusinessCultureWorkinpairs.Thefollowingaredescriptionsofhotelroom.Readaloudandtrytodescribeonetypeoftheminfrontofyourclassmates.singleroom

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roomforonepersonwithasinglebed.1234doubleroom

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roomfortwopeoplewithonedoublebed.twinroom

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roomfortwopeoplewithtwosinglebeds.tripleroom

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roomforthreepeoplewitheitherthreesinglebedsoradoublebedandasinglebed.familyroom

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roomsuitableforafamilywithchildrenwithfourormorebeds.5678suite

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asetoftwoormoreroomsincludingatleastonebedroomandasittingroom.juniorsuite

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asmallsuitewithasittingroom.deluxesuite

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asuitethathas2or3roomswithonelivingroom,onebedroomprovidedwithaking-sizebed,andonediningroomormeetingroom.91011connectingrooms

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twoormoreroomswithprivatedoorspermittingaccessfromonetotheotherwithoutuseofthehotelcorridor.presidentialsuite

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asuitethathasmorethan5roomswithluxuriousfittingsanddecorations.adjoiningrooms

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twoormorehotelroomslocatedsidebysidewithoutprivateconnectingdoors.Part

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7BusinessCultureActivity1LanguageAcquaintance1.checkin登记，报到 7.creditcard信用卡2.passport护照 8.traveler'scheck旅行支票3.photoID带照片的证件 9.roomcard房卡4.registrationcard登记卡 10.complimentary赠送的；称赞的5.signature署名，签名 11.freeparking免费停车6.incash用现金，有现款 12.elevator电梯，升降机Activity2LanguageAcquaintance1.ReceptionDesk接待处 6.porter行李搬运工2.bellboy（旅馆的）行李员 7.excellent极好的3.lobby大厅，休息室，会客室 8.paywith用……付款4.BellDesk行李柜台 9.receipt收据5.settlebill结账Part

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7BusinessCulture（1）I'vemadeareservationforastandardsuite.

我预订了一个标准套房。（2）We'vebeenexpectingyou!

我们一直在期待您的到来！（3）Emergencyexitisoverthere.

紧急出口在那边。（4）I'dlikeasafety-depositbox.

我需要一个保险箱。（5）IhaveareservationunderthenameAnthonyRoberts.

我用安东尼·罗伯茨的名字作了预约。（6）Weacceptcreditcard.

我们接受信用卡支付。（7）Pleasekeepthisidentificationcard,sir.

请拿好身份证，先生。（8）Makesureyouhavethekeywithyouallthetime.

确保随身携带钥匙。（9）I'mafraidyourroomisnotreadyyet.

恐怕您的房间还没准备好。（10）I'llbecheckingoutinafewminutes.

我将在几分钟后退房。（11）MayIusetheroomtillthisafternoon?

我可以到今天下午再退房吗？（12）I'dliketoleaveonedayearlier.

我想提前一天退房。（13）I'dliketostayonemorenight.

我想再住一天。（14）Isitpossibleformetoextendmystay?

请问我可以延长我的住房天数吗？（15）Ithinktheremightbesomemistake.

我觉得这里可能有些错误。（16）Ienjoyedmystayhere.

在这里住得非常愉快。（17）Howwouldyouliketomakethepayment?

您打算如何支付呢？（18）Pleaseshowmethecharges.

请给我看看费用明细。（20）MayIseeyourpassport,please?Weneeditforregistration.

出示下您的护照吗？我们登记需要。（21）Couldyoukeepyourroomkeyuntilyoucheckout?

请您在退房前保管好您的房卡。（22）Here'syourpassport.MayIreconfirmyourdeparturedate?

您拿好护照，我能确认下您哪天离开吗？（23）Sorry,Idon'tlikethisroom.Couldyoushowmeanotherone?

不好意思，我不喜欢这个房间，可以带我看看其他的吗？（24）Ourcheckintimeis2o'clock.Wouldyoumindwaitinguntilthen?

我们的入住时间是两点，您介意等一下吗？（25）I'mleavingearlytomorrowmorning,soI'dliketosettlemybillnow.

我明天一早就走，所以我想现在结账。（26）Wehaveyoudownashavingstayedforthreenights.Isthiscorrect?

我这里记录您住了三晚，对吗？Part

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7BusinessCulture这是您的账单和发票。Practice1Interpretation12345Yourreservationisforadoubleroomfortwonights.您预订的是双人房，住两个晚上。MayIconfirmyourdeparturetime?Howareyougoingtopay,incashorbycreditcard?I'lltakethesedowntothelobbyandleavethemforyouattheBellDesk.Hereareyourbillandreceipt.我可以确认一下您离开的时间吗？您打算如何付款，现金还是信用卡？您打算如何付款，现金还是信用卡？EnglishintoChineseWhatdayareyouplanningtoarrive?Practice1Interpretation12345这个费用里包括早餐吗？Doesthischargeincludebreakfast?我的房间很吵，可以换吗？标准套房的设施到底怎么样？你们有大一点的房间吗？您打算那一天到？Myroomisverynoisy.CanIexchangeit?Doyouhavealargerroom?Whatexactlyisastandardsuite?ChineseintoEnglishA:Goodevening.（1）____________________________,sir?B:I（2）____________asingleroomwithbaththreeweeksago.I'mJohnBell.A:Justamoment,please,Mr.Bell.I'll（3）__________thearrivallist…Sorrytohavekeptyouwaiting,sir.Yes.Wedohaveareservationforyou,Mr.Bell.Wouldyouplease（4）____________thisformwhileIprepareyourkeycard?B:Sure.CanIuseyourpenforaminute,please?A:（5）____________________B:WhatshouldIfillinunderRoomNumber?A:Youcanskipthat.I'llputitintheroomnumberforyoulateron.Practice2WorkinPairsCompleteandpracticethefollowingconversationswithyourpartnerinturn.Conversation1WhatcanIdoforyoubookedcheckfilloutHereyouare. B:OK.Butthereisnospaceformysignature.CanIput（6）_________________here?A:Sure.B:(Afterhehascompletedtheform)Hereyouare.IthinkI’vefilledineverything（7）____________.A:Letmesee…name,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.You（8）____________putinthedateofdeparture.Letmefillitinforyou.Youareleavingon…?B:April20th.Practice2WorkinPairsConversation1mysignaturecorrectly forgottoA:NoweverythingisOK,Mr.Bell.Your（9）__________________is1218.Itisonthe12thfloorandthedailyrateis$100.Hereisyourkeycard.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.B:OK.I'll（10）____________it.Canyousendsomeoneupformyluggage,please?A:（11）______________.We'llsendyouabellboywithyourluggage.B:Thankyou.Myluggageisinthecorneroverthere.Pleasebecarefulwiththesuitcase,it'sveryheavy.Thatbagcontainssomefragileitemsinside,soplease（12）_______________.A:OK.Iwilltellthem.Ihopeyouenjoyyourstaywithus.B:I'lltry.Thankyou.Practice2WorkinPairsConversation1roomnumber takecareofNoproblembecarefulPractice2WorkinPairsA:Goodmorning,sir.HowcanIhelpyou?B:Yes,I’mcheckingouttoday.（1）_______________mybillsettlednow?A:Certainly,sir.MayIhaveyournameand（2）___________________,please?G:IamShuXiangandIwasinroom322.Hereisthekey.A:（3）____________________,please.I’lldrawupthebillforyou.G:OK.A:Hereis（4）_____________,sir.Yourbilltotals$1100.G:CanI（5）________________atthebreakdown?A:Yes,sure.Pleasecheckitcarefully.G:Thereseemstobe（6）_____________.What’sthischargefor?CanIhaveConversation2roomnumberJustamomentyourbillhavealookamistakePractice2WorkinPairsA:Oh,that'sbreakfast.Didyouhavebreakfastthismorning?G:Yes,butIpaidcashforit.A:Oh,pleasewaitaminute,（7）____________________G:Andthisone?A:Thatisroomservicecharge.G:Isee.（8）______________________________A:That'sforthedrinksandphonecallsyoumadefromyourroom.G:OK,that'sfine.There'sachargeforlaundryhere,butIdidn'tuseyourlaundryservice.A:Ohdear,theremusthavebeenamistake.Letmecheckthecomputer.Ahyes,youwereinroom322,butthisisthebillfor321'shotelservices.（9）_________________.It'sourerror.letmecheckit.Whataboutthisone?IdoapologiesConversation2Practice2WorkinPairsA:Ofcourse.Letmeworkoutthecorrectamount.Youstayedwithusforfivenights.Isitcorrect?G:Yes,（10）______________A:OK,thatwillbe$900.Here'syournewbill.Couldyoudoublecheckit?G:OK.Yes,that’scorrect.CanIpay（11）_____________?A:Sorry,sir.Wedon'tacceptpersonalchecks.G:Toobad.Thendoyouacceptcreditcard?A:Yes,sir.G:CanI（12）____________________,please?A:Allright.Justsignhere…Hereisyourreceipt.G:Thanks.A:Hopetoseeyouagain.Bye.G:Bye.Conversation2that'sright.bycheckhaveareceiptPractice3RolePlayMakedialoguesaccordingtothefollowingsituations.Thenroleplaythemwithyourpartner.Situation1

YouarealocaltourguidefromABCTravelAgency.Nowyouarehelpingthegrouptodealwithcheck-in.Now,youaretalkingwiththehotelreceptionisttogetthedetailinformationaboutthehotellocation,dinnertime,restaurant,etc.Practice3RolePlay

YouareMr.Baker.Nowyouarecheckingout.You'dliketopaybycreditcard.Andyouneedabellboytopickupyourluggage.Situation2Practice3RolePlay

StudentA:YouareJohnSmithandwanttocheckinatthefrontdesk.Youhavebookedadoubleroomandwillpayforthedepositbycreditcard.StudentB:Youareareceptionist.Checkthereservationinformationandaskhimtoshowhisidentificationandfillouttheregistrationcard.Situation3Practice3RolePlay

StudentA:

YouareMr.Wang.Youarecheckingoutnow.You'dliketopaybycreditcard.Andyoufindthereisamistakeinyourbill.

StudentB:Youareanattendant.Youaredealingwiththecheck-outforMr.Wang.Asthereisamistakeinhisbill,youamendthebillandmakeanapology.Situation4Practice4“i+1”PracticeThisistheFriendshipHotel'sregistrationform.Fillitoutwithyourownpersonalinformation.FriendshipHotelRegistrationForm登记表NameSurnameFirstnameNationalityPassporttype宾客姓名姓名国籍证件种类Mr.／Mrs.／Ms.ID／OtherNo.先生／太太／女士身份证或其他证件号码ArrivaldateDeparturedateExpirydate到店日期离店日期证件有效期Practice4“i+1”PracticeNo.ofguest(s)MemberNo.Dateofbirth客人人数会员号码出生日期RoomtypeAdvancedepositTelephoneNo.房间类型预收押金电话号码Myaccountwillbesettledby结账方式RoomNo.□Cash现金□Creditcard信用卡□Company公司房间号码□Voucher礼券□Other(Pleasespecify)其他（请注明）Roomrate房价Part

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5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureMayIhaveyourname?麻烦提供下您的名字。IneedtoseeyourpassportorsomephotoID.麻烦提供下您的护照或者别的带照片的证件。Mr.Smith,yourreservationisforadoubleroomfortwonights.史密斯先生，您预订了一个双人间，两天。Howareyougoingtopay,incashorbycreditcard?你打算如何付钱，现金还是刷卡？0102030405Whenisthecheck-outtime?几点退房？Besides,weofferacomplimentarybreakfastbuffetandfreeparking.另外，我们提供免费的早餐和停车位。IsthiswhereIcanpaymyhotelbills?我可以在这付账吗？Couldyousendabellboytopickupmybaggage?可以派一个服务生来帮我提下行李吗？I'dliketosettlemybill.我要结账。0607080910WouldyoupleasefilloutthisformwhileIprepareyourkeycard?我准备房卡时，请您填下这张表好吗？Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureRateyourprogressafterlearningthetask,usingthefollowingSelf-Evaluationtable.ObjectivesExcellentMediumPassFail1.LanguageProficiency

2.MannerPerformance

3.RolePerformance

4.BusinessInformation&Knowledge

Part

1Warm-upPart

2

ActivitiesPart

3LanguageExpandingPart

4FollowupPracticePart

5LanguageFocusPart

6PerformanceEvaluationPart

7BusinessCultureCheckOut

Thecheckouttimeinmosthotelsis12o'clock,whileinsomeAmericanhotels,it's13o'clockp.m.Whenaguestmakestheregistrationatahotel,theattendantatthereceptiondeskusuallyremindshimorherofthetimeforcheck-out.

It'sbetterfortheguesttomakeacalltoinformthereceptiondeskatleasthalfanhourearliersothatthereceptiondeskcangettheneededproceduresreadyfortheguestinadvance.Thereceptiondeskmightbecrowdedwiththeguestswaitingforcheck-out,particularlyduringthetravelingrushseason.Thereforetheyhavetowaitinaqueue.

Theroomattendantgivestheroomacheck-upbeforetheguestchecksout.Ifthedrink,foodorotheritemsintheroomareconsumedbytheguest,theroomattendantwi1ldotheevaluation.Ifcertainarticlesaredestroyedordamaged,theroomattendantwilldothevaluation,too.Thereisanelaboratestatementaboutthepriceofwine,foodorotheritemsintheroomservicebrochure.Forinstance,thepriceoftheteacups,thetowelsandsoon.Whenaguestleavestheroom,theroomservicedepartme