《酒店英语》-参考答案 劳动版

参考答案Pre-UnitWarm-up1.linen

room2.banquethall3.hotel

lobby4.elevator

5.parkinglot

6.kid's

play

zoneDialogueA.1.interact2.home3.room4.running

B.1.No2.No

3.YesReadingA.1-c;2-d;3-b;4-e;5-aB.1.酒店在提升客人体验方面发挥着重要作用。2.科技将帮助客人高效订房。Task客房服务；laundry

service;(后略)Unit

1Lesson

1Warm-up1.standardroom2.singleroom3.presidentialsuite4.tripleroom

5.family

suite6.honeymoon

suite1DialogueA.1.confirm2.on

the

bund3.messaged4.asingle

journey

B.1.JasonisinBeijing

now.2.A

week.3.Jasonhasbookedabundsuite.ReadingA.1.No2.Yes3.YesB.1.双方同意设立一个部门以改进服务。2.任何酒店都需要投保来应对诸如火灾、洪灾和破损等常见风险。Task汽车旅馆；youth

hostel;(后略)Lesson

2Warm-up1.tariff2.key

card3.travel

agency4.payment5.voucher6.credit

cardDialogueA.1.bear

with2.fillout3.consists

of4.service

charge

B.1.No2.Yes3.No4.YesReadingA.EnglishChineseEnglishChinesebunk床铺bund外滩consider考虑considerate周到的酒店

英

语

2B.1.牢记在比较偏远的地方，酒店数量有限。2.务必看看酒店是怎么分级的，在第65页。TaskIt

is

convenient

to

compare

prices

among

a

range

of

choices.

方便在众多选择中比较价

格；(后略)Lesson3Warm-up1.trolley

2.taxi

3.limousine4.customs

5.arrival

hall6.welcome

boardDialogueA.1.was

delayed2.pick

…up3.introduce4.has

waited...for5.because

ofB.1.Myname

is

Chris,and

Iwas

sentby

our

hotel

to

pick

you

up.2.Nearly

ten

hours.3.The

flightwas

delayedbecause

of

thebadweather.ReadingA.1-c;2-a;3-d;4-b;5-eB.1.请尽快作出决定。2.我走到街角等酒店班车。EnglishChineseEnglishChinesehostel旅社hotel酒店ensure确保sure肯定的参考答案续表3TaskAirChina;CA;中国南方航空；CZ;China

Eastern

Airlines;

中国东方航空；(后略)Lesson

4Warm-up1.servicebrochure2.hotellounge

3.luggage

cart4.register

5.porter/bellboy6.passportDialogueA.1-a;2-c;3-d;4-bB.1.MayIhelpyouwithyourluggage?2.Just

a

moment,please.3.8:00

a.m.tomorrow.ReadingA.1.Yes

2.No

3.YesB.1.这是酒店处理投诉的方式。2.他们求助于该市最著名的一家酒店。Task5;8;1;3;10;6;2;9;4;7Lesson5Warm-up1.wash

set2.towel3.airconditioner4.cabinet5.sink/basin6.fridgeDialogueA.1.faraway2.wrongwith3.apologize酒店

英

语

44.extend5.informB.1.Thereistoomuchnoisebecausetheroomisnexttothebaggageelevator.2.Yes,hedoes.3.Room

1220.ReadingA.1.Front

desk.2.Businesscenter.3.Food

andbeverage

department.4.Housekeepingdepartment.5.Fitnessandrecreation

center.

B.1.管理团队很关注工作人员的服务态度，特别是与客人争吵这一点。2.他们花了大约一个月的时间才弄清楚如何启动设备。Task6;3;5;1;8;2;4;7Lesson

Warm-up1.cash2.invoice3.left-luggageoffice4.handbag5.suitcase6.claimtagDialogueA.1.dropin2.bill3.take

care

of4.checkout

B.1.the

mini-bar2.creditcardReadingA.1-c;2-d;3-b;4-aB.1.餐厅比任何时候都更关注年轻客人。2.如果这家酒店邀请一位申请人面试，那么其他所有申请人也会受邀面试。参考答案5Taskcash;信用卡；(后略)Unit

2Lesson

1Warm-up1.lamp2.switch3.curtain4.doorknob5.slot6.socketDialogueA.1-d;2-a;3-b;4-cB.1.Thehousekeepingstaff

opensthedoor.2.Thehangersareinthe

closet.3.Yes,hecan.ReadingA.1.Yes

2.Yes3.NoB.1.负责任的工作人员是客房部的支柱。2.工作人员照顾客人的孩子时，客人参加了一场线上会议。Task收拾房间；personalizedservice;(后略)Lesson

2Warm-up1.tap2.bathtub3.hairdryer4.bathrobe

5.shower

unit

6.toilet酒

店

英

语

6B.1.有各种类型的客房服务。2.五星级酒店在某些客房设施上有共同之处。Task拖把；glass

cleaner;Lesson

3Warm-up1.slippers

2.quilt

3.comb4.serviceguide

5.pillow6.carpetDialogueA.1-d;2-a;3-e;4-c;5-bB.1.Yes2.No3.Yes4.YesReadingA.1.reasonable2.fulfill3.opportunity4.suggestionDialogueA.1.come

back2.disturbed3.pillow4.iron

B.1.Yes2.No3.Yes4.NoReadingA.EnglishChineseEnglishChinesework

experience工作经验experienced

guests有经验的客人if

necessary如果有必要basicnecessity基本必需品majorproblem主要的问题minor

changes较小的变化参考答案7B.1.酒店经理有机会去上海学习。2.一定要认真按照客人的指示来做。Task新鲜水果；newspaper;

(后略)Unit

3Lesson1Warm-up1.privateroom2.non-smokingsection3.meal

voucher4.menu5.round

table6.squaretableDialogueA.1.withaviewof2.lookforwordto3.book

a

table4.non-smokingsection5.minimum6.available

B.1.from9:00a.m.to

11:00p.m2.non-smoking;thegarden3.itis

atpeaktimeReadingA.1.Yes2.No3.No

4.No

B.1.在许多情况下，那里的工作人员都在争取参加专业培训课程的机会。2.在我的日常生活中，我与客房部工作人员少有接触。Task客人的姓氏；guest'stelephonenumber;(后略)酒

店

英

语

8Warm-up1.chopsticks2.porridge3.steamed

bun/baozi4.dumpling/jiaozi

5.soybean

milk6.noodlesDialogueA.1.speak

highly

of2.on

a

diet

3.in

the

name

of4.a

variety

of5.at

his

choice

6.lightly

seasonedB.1.Yes,they

have.2.Poached

Chicken

with

Vegetables

and

Steamed

Perch.3.Beer.ReadingA.1.observe2.suggestive

3.repeat4.contact

B.1.我们想请你四处看看，并且告诉我们是否缺什么。2.请把我下面要说的内容记录下来。TaskAnhui

cuisine

徽菜；Jiangsu

cuisine

苏菜；Fujian

cuisine

闽菜；Sichuan

cuisine

川菜；Shandong

cuisine鲁菜；Hunan

cuisine湘菜；Zhejiang

cuisine浙菜Lesson3Warm-up1.napkin2.knife

and

fork

3.fruit

salad4.pudding5.spoon6.apple

pieDialogueA.1.chef's

delight

2.in

season

3.set

course4.With

pleasure5.Take

your

time9B.1.Egg

Salad.2.Becauseitisnot

in

season.3.Becauseicewillspoilthe

taste.4.Roast

Steak,medium

well.ReadingA.1.Yes

2.Yes3.Yes4.No

B.1.他歉意地表示自己要离开，之后回到了楼上的房间。2.会议室在第一天会议结束的时候清场了。Task正餐刀；正餐叉；spoon;

(后略)Lesson

4Warm-up1.red

wine2.cocktail3.coffee4.beer5.champagne

6.snackDialogueA.1-d;2-c;3-b;4-aB.1.Whatwouldyouliketodrink?2.Withorwithoutice?3.Howmanypiecesof

cakewouldyoulike?ReadingA.1.Yes

2.No

3.NoB.1.他不只是餐厅经理，更是朋友。2.它易溶于冷热水。酒

店

英

语

10TaskBrandy;

威士忌；(后略)Unit

Lesson1Warm-up1.copier2.printer

3.telephone4.computer

5.stapler6.expressDialogueA.1.fill

in

2.expressmail

3.notify4.gowith

B.1.Adocumentof

hiscompany.2.Expressdelivery.3.Gowithhisroomcharge.ReadingA.1-e;2-c;3-b;4-a;5-dB.1.酒店不能给他们提供客房升级服务。2.酒店工作人员很友善，他们会和你分享周边景点。Task10;1;4;9;3;8;6;5;7;2Lesson

Warm-up1.envelope

2.folder3.paper

clip4.meetinghall

5.microphone

6.projector11DialogueA.1.copy2.interpreter

3.material4.attend5.charge

B.1.Yes2.Yes

3.NoReadingA.1.b;2.d;3.a;4.c

B.1.酒店经理担心服务态度对客人的入住体验所产生的影响。2.工作人员会把文件打印出来，并放在前厅部的柜台上。Task笔

；bottled

water;(后略)Lesson

3Warm-up1.ticket-bookingoffice

2.double-deckerbus3.cablecar4.event

ticket5.travel

route6.identificationcard/IDcardDialogueA.1.available2.performance3.charge4.passport

B.1.At7:30p.m.on

September

1st.2.Stall.ReadingA.1.Ticket-bookingserviceis2.attraction;themepark;tourbus;event3.thebusinesscenter

B.1.客人喜欢在酒店里游泳和健身，而不是待在客房里。2.暑假期间，此票的需求量很大。酒店

英

语

12Tasktickettype;numberoftickets;(后略)Lesson4Warm-up1.speaker2.whiteboard3.interphone4.long

table5.LED

screen6.headphoneDialogueA.1.shame2.arrange3.postpone4.contact

B.1.b;2.a;3.cReadingA.1-b;2-a;3-d;4-cB.1.我给酒店商务中心经理发送了一份副本。2.经理宣布，酒店所有工作人员都将获得投票机会。Task7;1;4;5;2;6;8;3Unit

5Lesson1Warm-up1.billiards2.swimmingpool3.bowling4.golf

course5.tennis

court6.fitness

centerDialogueA.1.show

...around

2.haveatry3.fitness13B.1.No2.Yes

3.NoReadingA.1.fresh

fruit,vegetables,and

cereal2.Stress

3.in

returnB.1.酒店工作人员成功处理了客人的不同需求，真是了不起。2.你得学会保管好