《酒店英语》课件 Unit1-Lesson1 Individual Hotel Reservation　

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

IndividualHotelReservation

Lesson2

GroupHotelReservation

Lesson3

Pick-upattheAirport

Unit1TheFrontDeskLesson4

WelcomingtheGuestsandCheck-in

Lesson5

DailyService

Lesson6

CheckingOut

GoalLearntoreserveroomsforindividualguests.Lesson1IndividualHotelReservationWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.singleroomtripleroompresidentialsuitestandardroomhoneymoonsuitefamilysuite1.__________2.__________3.__________4.__________5.__________6.__________Jason（J）一家打算到上海旅游，他通过应用程序预订酒店后，打电话给该酒店，前厅部的Rose（R）接听了电话。R:Goodafternoon!ShanghaiInternationalHotel.CanIhelpyou?J:Hello.I’mcallingfromBeijing.I’dliketoconfirmmyreservationmadeonyourhotel’sapp.R:CouldIhaveyourphonenumber,sir?J:Thatis123-4567-8910.R:OurrecordsshowyouhavebookedabundsuiteunderthenameofJasonMrazforaweek.Isitright?Warm-upDialogueReadingFurtherStudyRole-playTaskJ:Right.BecauseitisthefirsttimethatwecometoShanghai,weareexpectingtoenjoythebeautifulnightviewsonthebund.R:Isee.Wehaveagrandbundviewinbundsuite.AnythingelseIcanhelpyou?J:Yes.Isthereanyreductionforchildren?R:Sorry.Now,itisthepeakseason,sothereisnodiscountforpersonalreservations.Whenwillyouarrive?Howmanypeoplearethereinyourgroup?J:Mywife,twochildren,andIwillarriveattheairportatabout8:00p.m.nextWednesday.Warm-upDialogueReadingFurtherStudyRole-playTaskJason（J）一家打算到上海旅游，他通过应用程序预订酒店后，打电话给该酒店，前厅部的Rose（R）接听了电话。R:Doyouneedalimousineservice?J:Howmuchdoesitcost?R:150yuanforonesinglejourney.J:ItsoundsOK.R:MayIknowyourflightnumber?J:FlightUA7611.R:OK,Iwillmessageourconfirmationtoyoulater.Thankyouforyourreservationandwearelookingforwardtoyourcoming.J:Thankyousomuch.Warm-upDialogueReadingFurtherStudyRole-playTaskJason（J）一家打算到上海旅游，他通过应用程序预订酒店后，打电话给该酒店，前厅部的Rose（R）接听了电话。Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.onthebundconfirm

asinglejourney

message1.Rememberto

yourreservationdetails48hourspriortoarrival.2.Manytravelersenjoywalking

atnight.3.Today,mybrother

hispicturestome.4.Lifeis

.Weareontheroad.Warm-upDialogueReadingFurtherStudyRole-playTaskB.Listentothedialogueagainandanswerthefollowingquestions.1.WhereisJasonnow?

___________________________________________

2.HowlongwillJasonstayinthehotel?

___________________________________________

3.WhatkindofroomhasJasonbooked?

___________________________________________

Makeanewdialoguebetweenanoperatorandaguestaboutdiscussingindividualhotelreservations.Youmayneedtheexpressionsbelow.Forexample:1.CouldItakeyourname?2.Atwhattimewillyouarrive?3.Howlongdoyouintendtostay?4.Inwhosenamedoyoureservetworooms?5.Whattypeofroomdoyourequire?Warm-upDialogueReadingFurtherStudyRole-playTaskHotelscomeindifferenttypestoservevarioustravelers.Belowareintroductionstoseveralcommonhoteltypes.1.BusinessHotelsBusinesshotelsaremainlysetup1forbusinesspeople.Theyareusuallylocatedindowntownorthecommercialhubofacity.2.VacationHotelsVacationhotelsaredesignedforpeopleonvacation.Theyareusuallyveryclosetotheplacessuchas2thebeach,thehotspring,andscenicspots.Warm-upDialogueReadingFurtherStudyRole-playTask3.EconomyHotelsEconomyhotelsareakindofchainhotels.Theyearngoodreputationfortheirlowpricesandconsiderateservices.Warm-upDialogueReadingFurtherStudyRole-playTaskA.ReadthetextagainandcircleYesorNo.Warm-upDialogueReadingFurtherStudyRole-playTask1.Businesshotelsareusuallylocatedfarawayfromdowntown.YesNo2.Vacationhotelsaredesignedforpeopleonholiday.YesNo3.Economyhotelsareakindofchainhotels.YesNoB.Learntheimportantphrasesinthetext.1.setup创建；建立练习：Thetwosidesagreedtosetupadepartmenttoimproveservices.中文：___________________________________________

2.suchas例如练习：Anyhotelneedsinsuranceagainstordinaryriskssuchasfire,flood,andbreakage.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedowncommontypesofhotels.EnglishChineseresorthotel

度假酒店motel青年旅社Warm-upDialogueReadingFurtherStudyRole-playTaskLearnaboutmoreexpressions.Warm-upDialogueReadingFurtherStudyRole-playTaskCategoriesEnglishChinesebedtype床具类型twin-sizebeddouble-sizebedqueen-sizebedking-sizebedextrabedcribstudiobedmurphybed单人床双人床大号双人床特大号双人床加床婴儿床沙发床隐壁床Learnaboutmoree