2026年酒店服务英语培训实操题目集

2026年酒店服务英语培训实操题目集一、选择题（共10题，每题2分，总分20分）题型说明：以下每题提供4个选项，请选择最符合酒店服务场景的答案。1.WhenaguestasksfortheWi-Fipassword,whichresponseismostprofessional?A."Sure,hereisthepassword.It's'hotel123'."B."TheWi-Fipasswordis'hotel123'.Doyouneedit?"C."Yes,thepasswordis'hotel123'.Enjoyyourinternet!"D."Password?It's'hotel123'.Happysurfing!"2.Aguestsays,"IthinkIleftmywalletintheroom."Whatshouldthefrontdeskstaffdofirst?A.Asktheguesttodescribethewallet.B.Immediatelycheckthelostandfound.C.Askfortheroomnumberandcalltheguest.D.Telltheguesttocallthepolice.3.Ifaguestcomplainsabouttheroomsmell,whichphraseismostappropriate?A."Smell?Idon'tsmellanything."B."I'llcheckitrightaway.Apologiesfortheinconvenience."C."It’sjustalittledusty.Youcanuseairfreshener."D."Allroomssmelllikethis.It’snormal."4.Whenaguestrequests"anon-smokingroom,"whichactionshouldthestafftake?A.Offeranyavailableroom.B.Explainthatallroomsarenon-smoking.C.Askiftheypreferasmokingornon-smokingfloor.D.Ignoretherequestifnonon-smokingroomsareavailable.5.Aguestasks,"Whattimeisbreakfast?"Thebestresponseis:A."Breakfast?It’s6:30AMto10:00AM."B."Sure,I’llcheckandtellyoulater."C."Breakfast?Whydoyouask?"D."It’sinthelobby.Goandsee."6.Aguestsays,"I’dliketobookatablefortwotonight."Thestaffshould:A.Ask,"Whichtabledoyouwant?"B.Confirm,"Tablefortwotonight.Confirmingfor7:00PM?"C.Suggest,"Doyouwantawindoworindoortable?"D.Politelydeclineiftherestaurantisfull.7.Whenhandlingaguest’sspecialrequest(e.g.,gluten-freefood),whichapproachisbest?A.Say,"Wedon’thavegluten-freeoptions."B.Politelydeclinewithoutexplanation.C.Askiftheyhaveanydietaryrestrictions.D.Offertocallthecheftodiscusstherequest.8.Aguestasks,"Isthereagyminyourhotel?"Thestaffshould:A.Reply,"Yes,butit’sfarfromhere."B.Say,"Idon’tknow.Askthemanager."C.Confirm,"Yes,ourgymisopen6AMto11PM."D.Avoidthequestioniftheydon’tknowthedetails.9.Whenaguestthanksyouforexcellentservice,thebestresponseis:A."It’snothingspecial.Justdoingmyjob."B."Thankyou!Wealwaysaimforthebest."C."You’rewelcome.Doyouneedanythingelse?"D."I’mgladyoulikedit.Enjoyyourstay!"10.Aguestsays,"Ineedawake-upcallat6:30AM."Thestaffshould:A.Say,"Sure,butImightforget."B.Confirm,"6:30AM.Isthatcorrect?"C.Ask,"Doyouwantmetocallyouorsetthealarm?"D.Ignoreitiftheydon’thavewake-upservice.二、情景对话题（共5题，每题4分，总分20分）题型说明：以下每题提供一段情景，请根据情景补全对话的英文回答。1.情景：Aguestasks,"Excuseme,whereistheelevator?"回答：_________________________2.情景：Aguestcomplains,"Myroomistoonoisy.There’sapartyoutside."回答：_________________________3.情景：Aguestrequests,"I’dliketosendagifttoafriend.Canyouhelp?"回答：_________________________4.情景：Aguestasks,"Istherealaundryserviceinthishotel?"回答：_________________________5.情景：Aguestsays,"I’dliketoextendmystayforonemorenight."回答：_________________________三、短文写作题（共2题，每题10分，总分20分）题型说明：根据要求撰写酒店服务相关的英文短文。1.要求：Writeashortemailtoaguestwholeftavaluableiteminthehotel.Includeapoliterequestforthemtoreturn.(50-80words)邮件主题：LostItemClaim2.要求：Writeawelcomenoteforanewguest,introducinghotelservices(e.g.,gym,breakfast,Wi-Fi).(50-80words)信件对象："DearMr.Smith"四、翻译题（共5题，每题4分，总分20分）题型说明：将以下中文句子翻译成酒店服务英语。1.请协助办理入住手续。2.我需要预订一张明天的去上海的机票。3.房间里有烟雾报警器，但最近没有响起。4.我对早餐菜单上的素食选项感兴趣。5.如果可以的话，请帮我安排一个安静的楼层。五、填空题（共10题，每题2分，总分20分）题型说明：根据酒店服务场景，填入最合适的单词（动词、名词或形容词）。1.Theconciergecan__________toursandtransportation.2.Ourhoteloffers__________breakfastdaily.3.Pleasekeepthenoiselevel__________intheevening.4.Thespaprovides__________forrelaxationandwellness.5.Ifyouneed__________,justaskatthefrontdesk.6.Thegymis__________fromthemainlobby.7.Guestscan__________laundryservicesatthepoolside.8.Thehotelhas__________forbusinesstravelers.9.Theroomservicemenuis__________inbothEnglishandChinese.10.Thestaffis__________toassistwithanyrequests.答案与解析一、选择题答案1.A2.C3.B4.C5.A6.B7.D8.C9.C10.B解析：1.A最专业，直接提供密码并礼貌结束对话。3.B展现同理心并主动解决，符合服务标准。7.D主动协调资源，体现主动服务。10.B确认信息准确，避免后续问题。二、情景对话题参考答案1."Theelevatorisjustonyourleft,aftertheelevators."2."I’msorrytohearthat.Letmecheckwiththepartyorganizertoreducethenoise."3."Ofcourse!Doyouhaveagiftshopinthehotel,orwouldyoulikemetoarrangedelivery?"4."Yes,wehaveaself-servicelaundryonthe2ndfloorandalsoofferdrycleaningservices."5."I’dbehappytoextendyourstay.Letmechecktheavailabilityforyou."三、短文写作题参考答案1.LostItemClaimSubject:LostItemClaimDearGuest,Werecentlyfoundawalletinthelobby.Ifthisbelongstoyou,pleasecontactthefrontdesktoclaimit.Thankyouforyourcooperation.Bestregards,HotelReception2.WelcomeNoteDearMr.Smith,Welcometoourhotel!Wehopeyouenjoyyourstay.Herearesomehighlights:freeWi-Fi,a24-hourgym,andacomplimentarybreakfastbuffet.Ifyouneedanything,pleasedon’thesitatetoask.Enjoyyourvisit!Sincerely,HotelManagement四、翻译题参考答案1.Pleaseassistwithcheck-inprocedures.2.IwouldliketobookaflighttoShanghaitomorrow.3.Thereisasmokealarmintheroom,butithasn’tgoneoffrecently.4.Iaminterestedinthevegetariano