2026年全球首席信息官（CIO）行动手册：企业级AI的角逐

eBook

|January2026Research

insights

byDefinitionsof

AI

TypesPREDICTIVEAIAnalyzes

largedatasetsto

uncoverlong-termbehavioralpatterns

for

forecasting.INTERPRETIVEAIAnalyzes

unstructureddata—suchas

language,

images,andeventstreams—to

uncoverpatternsandderive

insights.GENERATIVEAI

(GenAI)Creates

newcontentorcode

by

leveragingexistingcontentorcode

as

a

foundation,

using

Large

Language

Models(LLMs).AGENTICAIUses

machine

learninganddeep

learningtechniquestoexhibitagency—settinggoals,

makingdecisions,andtakingactionsthrough

theperception-reasoning-actionloop.Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120IntroductionArtificialintelligence(AI)isadvancingatarapidpace,reshapingindustriesand

redefininghowvalueiscreatedacrosstheglobaleconomy.IDCresearchshowsenterprisesaccelerating

theirtransitiontowardbecomingtrulyAI-

fueledorganizations.Fromprivatecompaniesseekingtoelevatecustomer

experiencestopublicsectorinstitutionsimprovingcitizenservices,theopportunitiestoapplyAIformeaningfuloutcomescontinue

to

expand.Building

on

last

year’s“AI-nomics”theme,which

emphasized

ROI

and

thebusiness

case

for

initial

AI

investments,this

year’s

focus

reflects

an

increasedsense

of

urgency

and

momentum:The

Race

for

Enterprise

AI.Evenwithstrongmomentum,manyorganizationsstillstruggletointegratenewAItechnologiesandoperatingmodelsinwaysthatmaximizebusinessimpactacrossdifferentfunctionalareas.CIOsfacecriticaldecisionsarounddatasovereignty,cybersecurity,andtheselectionof

appropriate

AIdeploymentmodels—whetherprivate,public,orhybridcloud—tobalanceperformance,control,andrisk.Earlyadoptersareextendingtheirleadbypursuingaholistic,enterprise-wideapproachtoAIstrategy,governance,anddeployment.This

CIO

Playbook

is

designed

to

support

IT

leaders

as

they

navigate

thispivotalmoment,particularlywiththeadventofagenticAI.Itprovidesinsightintoemergingadoptionpatterns,highlightslessonslearnedfrompeers,andofferspracticalguidanceforadvancing

yourorganization’sAImaturity.Inanenvironmentwherecompetitiveadvantageincreasinglydependsontheeffective

use

of

AI,the

race

is

on—and

CIOs

play

a

decisive

role

in

setting

thepaceandshapingtheoutcomeoftheirenterprise’sAI

journey.

Theneed

to

act

hasneverbeengreater;thosewhomoveswiftlyandstrategicallywillbeinaleadershippositiontodefinethenextera.Introduction

Key

Findings

CIOStrategicImperatives

GlobalInsights

InsightsbyIndustries

Research

Methodology

Why

LenovoeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

2AI

is

now

the

core

driver

of

business

reinventionOrganizationsareshiftingfromviewingAIasanefficiencytooltotreatingitasthestrategicenginefortransformingbusinessmodels,operations,andcustomervalue.CIOsplayapivotalroleintranslatingthisambitionintoenterprise-widereality.AIadoptionisexpandingrapidly

acrossthe

businessFunctionswellbeyondITareembracingAItosolveproblems,automatework,andaccelerateinsight.Thisgrowingmomentumacrossteamsreinforcestheneedforunifiedplatforms,sharedstandards,andstrongpartnershipsbetweenITandbusinessleaders.ScalingAIdemandsbothmodernfoundationsandtrustedpracticesAsAIbecomesembeddedineveryworkflow,organizationsmuststrengtheninfrastructure,datareadiness,andgovernance.TheproliferationofagenticandgenerativeAImakesresponsibleAIframeworks,whichensuressecurity,transparency,andsustainedinnovation,pivotalandrenderstheiradoptionanecessity.3Key

FindingsThe

Race

for

Enterprise

AI

is

Reshaping

the

CIO

AgendaIntroduction

Key

Findings

CIOStrategicImperatives

GlobalInsights

InsightsbyIndustries

Research

Methodology

Why

LenovoeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120IntroductionKey

FindingsCIOStrategicImperativesGlobal

InsightsInsightsby

IndustriesResearchMethodologyWhy

LenovoCIO

Strategic

Imperatives

(1/2)HerearesomekeyinsightsfromIDC’sresearchinvolving3,120ITandbusinessdecisionmakers(ITBDMs)globally,alongwithconsiderationsforCIOsfor2026:1InsightsBusinessPrioritiesAIastheEngineforBusinessReinventionIn2026,“Enhance/innovate/reinvent

our

business

with

AI”rises

to

the#1globalbusinesspriority,

overtakingproductivity

andprofitgrowth.This

signals

a

fundamental

shift:organizations

now

see

AI

as

theprimarylever

fortransformation

andcompetitive

advantage.•CIOs

should

champion

AI

as

a

core

driver

of

business

model

innovation,

working

closely

withbusiness

leaders

to

identify

and

prioritize

high-impact

use

cases.•

In

partnership

with

their

business

counterparts,CIOs

should

explore

how

AI

can

beintegratedintocore

workflows

and

reimagineprocesses

tounlocknewrevenue

streams

andmarket

opportunities.•

Regularmeasurement

andcommunication

ofbusinessoutcomes

willhelpmaintainexecutivebuy-in,

while

fostering

acultureofexperimentation

will

accelerate

AIadoption

andvalue

realization.2AI

Adoption

/ImplementationProliferationofAIBeyondITtoDeliverEnterprise-Wide

ValueIn2025,

the

majority

of

organizations

have

moved

beyond

the

initialstagesof

AIimplementationintopiloting/wide-spread

adoption,

with

nearlyhalfof

AIprojects

fundedbydepartmentalbudgetsoutsideIT.Non-IT

functionslikefinance(+101%),marketing(+86%),

andsales(+85%)

are

set

for

the

faster

growth

in

AI

implementation.

93%

oforganizations

expectpositiveROIfrom

AI,

withanaveragereturnof

$2.79

for

every

dollar

invested.•

CIOs

should

enable

and

support

AI

adoption

across

all

business

units

by

providing

sharedplatforms,

tools,

and

best

practices.•

Focusing

deploymentsonareas

withproven

value

willmaximizeimpact.•

Facilitating

cross-functional

collaboration

andinvestingintraining

willbuild

AIliteracy

and

confidence

throughout

theorganization.•Tracking

andcommunicatingboth

financial

andnon-financialreturns

willhelpbuild

momentum

and

support

for

further

AIinvestments.3AIInvestmentModernizingtoScaleAICapabilities96%of

organizations

plan

to

increase

AI

investment

in

the

next

12months,

with

spending

growth

averaging+13%.Infrastructure

remainsthe#1investment

priority,but

agentic

and

generative

AI

solutions

arerising

rapidly,reflecting

the

need

for

scalable,

secure,

and

high-performingplatforms

thatenable

advanced

AIdeployments.•CIOs

shouldcontinueinvestinginmodern,

scalableinfrastructure

thatsupportsbothcurrent

and

future

AI

workloads.•

Evaluatingplatforms

forperformance,

security,

and

flexibilityiscritical

tosupporting

diverseAIusecasesacross

theenterprise.•

Partnering

with

vendors

whoofferintegratedinfrastructure

and

solution

stackswillenable

more

seamlessdeployment.•Aligninginfrastructureinvestments

withaclear

AIroadmap

willensurereadiness

forrapid

innovation

andgrowth.ConsiderationsforCIOsfor2026eBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

45Agentic

AITheComingWaveofAutonomousAIAgentsOverhalfoforganizations

areactivelyexploring

ordeploying

agenticAI,but

most

are

not

ready

for

scaled

implementation

within

the

next

12

months.

Adoptioninterestisstrongestincybersecurity,

qualitycontrol,

andcustomer

service,

withoperational

efficiency

and

trustas

topdrivers.•••CIOs

shoulddevelop

astructured

approach

toagentic

AIusecases,ensuringcollaborationbetween

IT

and

business

teams

to

maximize

impact.Investinginplatforms

and

tools

thatenable

effectivemonitoring,

control,

andoptimizationofagentic

AI

deployments

is

essential.Prioritizing

use

cases

that

deliver

measurable

business

outcomes

will

help

demonstrate

value,whilepreparing

theorganization

for

thecultural

andprocesschangesrequired

toscaleagentic

AIsafely

and

effectively

will

be

key

to

long-term

success.•CIOsmustaccelerate

thedevelopment

andenforcement

ofcomprehensive

AIgovernancepolicies

that

address

security,privacy,

and

data

sovereignty.•

Proactivelyimplementingresponsible

AIpractices

and

transparentdecision-making

willhelp

address

trustconcerns

andbuild

stakeholder

confidence.•

Regularlyreviewing

andupdatinggovernance

frameworksisnecessary

tokeeppace

withevolving

risks

and

regulations,

while

educating

stakeholders

on

responsible

AI

principles

willensuresustainable

adoption

andlong-term

success.CIO

Strategic

Imperatives

(2/2)HerearesomekeyinsightsfromIDC’sresearchinvolving3,120ITandbusinessdecisionmakers(ITBDMs)globally,alongwithconsiderationsforCIOsfor2026:AI

TrustGovernanceandDataSecurity:ANon-NegotiableFactor

for

AIOnly27%of

organizations

have

comprehensive

AI

governanceframeworks;56%are

still

developing

policies.

Top

trust

concerns

includelack

of

responsible

AI,inconsistent

application,

and

poor

data

security.Introduction

Key

Findings

CIOStrategicImperatives

GlobalInsights

InsightsbyIndustries

Research

Methodology

Why

LenovoInsights

ConsiderationsforCIOsfor2026eBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

54Introduction

Key

Findings

CIOStrategicImperatives

GlobalInsights

InsightsbyIndustries

Research

Methodology

Why

LenovoGlobalInsightseBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

6BusinessPrioritiesAIasthe

Enginefor

Business

ReinventionOrganizationsin2026

articulateadualmission:driveinnovationandbusinessreinvention

through

AIwhileincreasingrevenueandprofitgrowth.

AsAImaturityaccelerates,priorities

areshifting.Lastyear’stopgoalofimprovingemployeeproductivityhasdroppedfourspots,replacedbyanewfocusonenhancinginnovation

anddriving

reinvention.

Atthesame

time,pressuretodemonstrateROIisintensifying,

withrevenueandprofitgrowth

jumpinguptwospots.Customerexperience

andsatisfactionremainfirmlyinthe

topthree

yearover

year,underscoring

theneedtobalance

transformation

withdeliveringexceptional

valuetocustomers.SpotlightQuote"WestartedusingAItooptimize

and

supportcompanyconsolidation,sinceourorganizationwasbuilt

mostly

through

M&As.The

idea

was

to

use

AIfor

efficiency

and

cost

reduction,and

we’ve

used

it

alotforthat.Now,we’removingbeyondcostsavings

tofocusonqualityandproactiveoperations,usingAIasafoundationforongoingbusinesstransformation.“—Global

CIO

of

an

environmental

servicesorganization,based

in

Brazil2025

2026YoY

ChangeN/A

1

Newfor2026-4 Increase

revenues&profits42+2Improvecustomerexperience&satisfaction33=Drivedigitalbusinessinnovation54+1BusinessPriorities-Global

Enhance/innovate/reinventourbusinesswithAIBusinessPrioritiesAI

Adoption

&ImplementationAIInvestmentAIReturnsAI

Success

&

ScaleAgentic

AIKeyFindings

CIOStrategic

Imperatives

Global

Insights

InsightsbyIndustries

Research

MethodologyeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

7Why

LenovoAIInfrastructureAIDevices

/InferencingAI

TrustImproveemployeeproductivity15个Introduction☆AIAdoption&ImplementationThe

Proliferation

of

AI

Beyond

ITAIisbecomingabusiness-wideimperative.

Yearoveryear,thenumberoforganizationspilotingorsystematicallydeploying

AIhasdoubled,andmorethanhalfhavemovedbeyond

earlystagesofAIdevelopment.ThetechnologyfunctionremainsacriticalareatoapplyAI;however,linesofbusinesssuchascustomerservice,marketing,andoperations

arehighlightedasfutureusecaseopportunitiesoutsideofIT.

Thesefunctions

topthelistfornon-ITareaswhereAIhasalreadybeenimplementedorwillbeimplementinginthenext

12

months.

Piloting

/adopted

AI

Earlystagesof

AIdevelopment

Considering

/planningAI

adoptionIT-RelatedData&

analyticsCybersecurity Software

development

+65%+75%+84%AI

Implementation

by

Business

Area:past

year&next

year

Past

12

Months

Only

YoYincrease

Past

+Next12

Months

#

of

organizations30%21%49%60%17%23%BusinessPrioritiesAI

Adoption

&ImplementationAIInvestmentAIReturnsAI

Success

&

ScaleAgentic

AINearlyhalf

(47%)

oforganizationssurveyedreported

thatdepartmentalbudgetshave

beencontributingto

AIimplementations.CustomerserviceMarketingOperationsFinanceSalesOther

non-ITKeyFindings

CIOStrategic

Imperatives

Global

Insights

InsightsbyIndustries

Research

MethodologyeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

8On

average48%oftargetusersadoptAIprojectsinproduction.+62%+86%+73%+101%+85%+98%Why

LenovoAIInfrastructureAIDevices

/InferencingAI

Trust IT

+56%AI

ImplementationAI

Adoption

Statussystematically20242025Introduction48%Non-IT=AIagentdevelopment,deployment&applications/solutions102+8GenAIdevelopment,deployment&applications/solutions83+5AI

security,trust

&transparency

tools34-1SpendingDistributionbyAITypefor

the

Next12MonthsAgenticAIAgentic

AI

softwarerefers

to

systems

thatusemachinelearningand

deep

learning

techniques

to

exhibit

agency—

setting

goals,

makingdecisions,

and

taking

actions

through

theperception-reasoning-action

loop,e.g.,

cybersecurity

defense

agent.GenAICreatingnewcontent

orcodebyleveraging

existing

content

or

code

as

afoundation,usingLargeLanguageModels(LLMs),

e.g.,

software

development

assistant

that

generates

code,

along

with

documentationsand

tests.InterpretiveAIAnalyzingunstructured

data—such

aslanguage,images,

andevent

streams—touncoverpatterns

andderiveinsights,e.g.,manufacturing

quality

control

system

that“interprets”

the

visual

data

of

assemblyline

to

detectproduct

defects.PredictiveAIAnalyzinglarge

datasets

touncoverlong-termbehavioralpatterns

for

forecasting,

e.g.,retail

inventory

forecasting

engine.NearlyallrespondentssaidtheyplantoincreaseinvestmentinAIoverthenext

12months,withanaverageincreaseinspendof13%.NewerAItypeslikeagentic

AIandgenerative

AIarecapturingthe

attentionofbusinesses,butspendingisexpectedtobesimilaracrosscategories.Whatremainsconsistentoverthepast

12monthsandnext

12monthsisthenumber

1prioritytodeployandscale

supporting

AIinfrastructure.Ultimately,CIOsrecognizehowcriticalarobustfoundationistoeffectivelyrunning

AImodels,platforms,applications,

andagents.96%of

surveyed

organizations

plan

to

increase

theirinvestment

in

AI

over

the

next12months,with

an

averagespending

growth

of

approximately

+13%.AIInvestmentModernizing

to

Scale

AI

CapabilitiesBusinessPrioritiesAI

Adoption

&ImplementationAIInvestmentAIReturnsAI

Success

&

ScaleAgentic

AIKeyFindings

CIOStrategic

Imperatives

Global

Insights

InsightsbyIndustries

Research

MethodologyAIInvestments

PrioritiesDeployandsupportAIinfrastructureeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

9Why

LenovoAIInfrastructureAIDevices

/InferencingAI

Trust1

1=Public

cloud

AI

servicesPast12MonthsNext12Months55IntroductionChange24%26%28%23%Top

Non-Financial

Benefits

Realized

from

AI

Initiatives43%Increased

employeeengagement

orsatisfactionSpotlightQuote"Weshowthereturnon[AIprojects]everyquarter.Wetrackhowmuchwespent,thetimeinvested,and

the

percentage

of

team

time

used.Not

everything

has

a

dollar

value,

but

soonwe’ll

be

able

to

say,for

example,we

saved50%on

a

particular

product

because

AI

helped

usfindabetterreasontobuyordistributeit.“—CIO

of

a

US

based

infrastructure&safety

services

organizationAIReturnsAI

Delivers

Financial

Returnsand

Business

BenefitsExpectations

thatAIwillgeneratemeasurablereturnsaresignificant.Onaverage,organizationsexpecttogenerate$2.79foreverydollarinvestedinAIprojects.Currently,ITleadsin

deliveringpositiveAIreturns,butasadoptionexpands,positivereturnsshouldbroadenacrossbusinessfunctions.Beyondfinancialbenefits,organizationsalsopointtoimprovedcustomerexperience,increasedemployeeengagement,

andimproveddecision-makingspeedoreffectivenessas

topbenefitsrealizedfromAIinitiatives.93%of

surveyed

organizations

anticipate

apositivereturnoninvestment(ROI)fromtheirAI

initiatives.BusinessPrioritiesAI

Adoption

&ImplementationAIInvestmentAIReturnsAI

Success

&

ScaleAgentic

AIOnaverage,theseorganizationsexpecttogenerate

$2.79in

value

for

every

dollarinvestedinAIprojects.IT

OpsData&

AnalyticsCybersecurityCustomerServiceSoftwareDevelopmentKeyFindings

CIOStrategic

Imperatives

Global

Insights

InsightsbyIndustries

Research

MethodologyeBook,CIO

Playbook2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

10TopBusinessAreaswhereAIhasShownPositive

ReturnsWhy

LenovoAIInfrastructureAIDevices

/InferencingAI

TrustImproveddecision-making

speedoreffectiveness12345Improvedcustomer

experience42%47%Introduction本报告来源于三个皮匠报告站（）,由用户Id:349461下载,文档Id:1147705,下载日期:2026-03-10SpotlightQuote"The

most

obvious

challenge

is

cost.For

example,new

laptops

have

powerful

chips

embedded

in

them.It’s

going

to

keep

on

getting

moreexpensive,at

least

in

the

short

term.The

second

challenge

is

the

training

needed.There

is

a

different

chip

set

in

the

computer

to

help

run

higherperformance

models.It

will

help

some

people,but

others

won't

even

realize

it.It

will

be

a

challenge

to

determine

who

gets

access

to

that

first.Who's

going

togetthoselaptopswiththosenewchipsetsandusethemeffectively?“—CIO

of

a

US

based

infrastructure&safety

services

organizationAISuccess&ScaleSkills,

Infrastructureand

Integrationare

Keyto

FurtherAISuccessandScaleSuccessfulAIimplementationrequiresalignmentacrosspeople,technologyandprocesses.Organizationsmust

investinworkforcetransformationbyupskillingemployeestobuildinternal

AIexpertiseandreadiness.Without

broadadoption,

technologyinvestments

stallandfailtodeliver

value.Technologyaloneisnotenough–costeffective,scalableAIsolutionsarecritical.Lastly,leadersmustreimagine

workflowsandprocessestointegrate

AI

andaugmenthumancapabilitiesateveryleveloftheorganization.1

Employee

training/upskilling

to

build

internal

AI

expertise2

Scalable,high-performing,

and

cost/energy-efficient

AI

infrastructure3

Effectivehuman-AIcollaboration

foroptimizedworkflows4

Secure

access

to

data&information

across

personal,enterprise,cloud

environments5

Availability/deployment

of

AI

devicesCriticalSuccess

FactorsforAI

Implementationin

OrganizationsBusinessPrioritiesAI

Adoption

&ImplementationAIInvestmentAIReturnsAI

Success

&

ScaleAgentic

AIKeyFindings

CIOStrategic

Imperatives

Global

Insights

InsightsbyIndustries

Research

MethodologyeBook,CIO

Playbook

2026:The

Race

for

Enterprise

AI

Source:IDC

CIO

Playbook

2026Survey,

commissioned

by

Lenovo,n=3,120

11Why

LenovoAIInfrastructureAIDevices

/InferencingAI

TrustIntroductionEdge(e.g.,devices,

business

locations)AIInfrastructureHybrid

AI

for

Scalable,Secure

Enterprise

WorkloadsOnly

16%oforganizationssaytheirprimary

AIdeploymentmodelispubliccloudonly.Rather,84%oforganizationsprefertoleverageon-premisesand/oredgedeploymentsforAIworkloadsaspartofahybriddeploymentenvironment.

Theprimarydrivers,security,control,andmission-criticaldatarequirements,aremakinghybridandedgedeploymentmodels

muchmoreattractive,drivingorganizations

tofavortheseapproachesoverfullypubliccloudsolutions.AsglobaldemandfordigitalandAI

sovereignty

grows,

these