民航乘务专业英语 课件汇 Unit1 迎客和安排座位 - Unit6 餐饮服务

民航乘务专业英语CabinServiceEnglishWelcomingPassengerandSeatArrangement迎客和安排座位Unit1Part1乘务用语Goodmorning/afternoon,sir/ma’am.Welcomeaboard.先生/女士，早上/下午好。欢迎乘坐本次航班。语境：乘务员在机舱门口迎接乘客时的问候语。It'snicetohaveyouaboardChinaSouthernAirlines.欢迎您乘坐南航班机。Yourboardingpass/card,please.or:MayIseeyourboardingpass?or:Wouldyoumindshowingmeyourboardingpass?请出示您的登机牌。语境：帮助乘客找座位时。123Part1乘务用语Couldyouhelpmewithmyseat?你能帮我找一下座位吗？语境：乘客找不到座位向乘务员寻求帮助。What'syourseatnumber?您的座位号是多少?语境：帮助乘客找座位时。Yourseatisoverthere,18A.Theseatnumberisindicatedalongtheedgeoftheoverheadcompartment.您的座位在那儿，18A。座位号就标在行李架上。语境：告诉乘客其座位在机舱中的大体位置。456Part1乘务用语Theseatnumbersareshownalongtheedgeoftheoverheadcompartment.座位号显示在行李架边缘处。语境：告知乘客如何寻找座位号。Yourseatisinthefront/middle/rearofthecabin.Thewindow/aisle/middleseat.您的座位在前/中/后舱。靠窗/靠过道/在中间。语境：告诉乘客其座位在机舱中的大体位置。Yourseatisintheeighthrowfromthelast/first.您的座位在倒数/从头数第八排。语境：告诉乘客其座位在机舱中的大体位置。789Part1乘务用语Goaheadtotheeighteenthrow.直走到第18排。语境：告诉乘客座位的大致位置。I'llshowyouyourseat.我来为您引位。语境：乘务员带乘客到座位。Thisway,please.or:Stepthisway,please.or:Comewithme,pleaseor:Followme,please.请随我来。101112Part1乘务用语Couldyoupleasestepasidetoallowotherpassengerstopassthrough?请您往边上站一点让其他乘客过去，好吗?语境：当有乘客挡住过道时。I’mafraidyouareinthewrongseat.Or：I’mafraidyoumayhavetakenawrongseat.恐怕您做错位置了。语境：当有乘客做错座位时。That’llbefiverowsupontheleft/right.往前过五排，左/右边。语境：告诉乘客其座位在机舱中的大体位置。131415Part1乘务用语Excuseme，Sir.Pleasewaittoputinyourluggage.Letotherpassengersbehindyougofirst.对不起，先生，请您不要急于放行李，请先让后面的旅客通过。语境：劝导乘客不要堵塞过道，稍后安放行李。Pleasetakeyourseataccordingtoyourseatnumber.请对号入座。语境：提醒乘客根据登机牌上座位号入座。Youmayleavethebabycarriagewithme.Iwillreturnittoyouafterlandingatourdestination.那我帮您将婴儿车保管起来，到达后我再还给您。语境：乘客携带婴儿车登机，为不堵塞过道，乘务员帮忙安放婴儿车。161718Part1乘务用语CouldIswitchtoanotherseat?or:IwonderifIcouldchangemyseat.我能串到另一个座位吗？语境：乘客想要换座位。Wouldyoumindchangingyourseatwithher?您介意和她换一下座位吗？语境：乘务员帮乘客协调更换座位。Youshouldbeseatedintheassignedseatinordertoensureproperweightandbalancefortheaircraftwhenittakesoff.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。语境：为了保证飞机安全，提醒乘客坐在指定座位。192021Part1乘务用语Couldyoupleasetaketheseataccordingtoyourseatnumber?您能按指定座位人座吗?语境：当有些乘客不按指定座位入座时。Thisistheseatreclinerbutton.Ifyoupressthebutton,thebackofyourchairwillreclinesothatyoucanrelaxandbecomfortable.这是椅背倾斜钮。如果您按一下，椅背就会倾斜，这样您就会感到轻松而舒适了。语境：用以介绍椅背调节钮的使用方法。Fortake-off,theseatmustbeinanuprightposition.飞机起飞时，椅背必须保持垂直。语境：提醒乘客调直椅背。222324Part1乘务用语Words单词1.passengern.乘客，旅客2.arrangementn.安排3.ma’amn.（对妇女的尊称）女士，夫人4.welcomev.欢迎5.aboardadv.上（飞机、船或火车等）airlinen.航空公司7.passn.通行证8.indicatev.标示，显示9.edgen.边Part1乘务用语Words单词10.overheadadj.头上方的，高架的11.compartmentn.隔间，隔层12.rearn.后部，后面13.cabinn.（飞机的）座舱14.aislen.过道，老道15.eighthnum.第八16.rown.行，排17.

waitv.等待18.luggagen.行李Part1乘务用语Words单词19.otheradj.其他的20.firstadv.首先，第一21.leavev.把……留交，交托22.carriagen.婴儿车23.returnv.退还24.landv.着陆25.destinationn.目的地26.assignv.指定，指派27.ensurev.确保，保证Part1乘务用语Words单词28.properadj.正确的，恰当的29.aircraftn.飞机，航空器30.buttonn.按钮31.pressv.按压32.reclinerecline33.relaxv.放松34.comfortableadj.愉快放松的，舒服的Part1乘务用语Phrases短语1.Welcomeaboard欢迎登机2.ChinaSouthernAirlines中国南方航空公司3.boardingpass/card登机牌4.seatnumber座位号5.overthere在那边6.overheadcompartment行李架7.inthemiddleofthecabin在中舱8.windowseat靠窗座位9.aisleseat过道座位10.inorderto为了11.properweightandbalance配载平衡12.takeoff起飞13.seatreclinerbutton椅背倾斜钮Part1乘务用语Sentencepatterns句型1.MayI...?我能……吗?2.Wouldyouminddoing...?你介意……吗?3.Couldyouplease...?您能……吗?

Part2情景对话S:Goodmorning,sir.Welcomeaboard.

先生，早上好。欢迎登机。P:Goodmorning!Couldyoudirectmetomyseat?

早上好！你能为我指一下我的座位吗？S:Sure.Yourboardingpass,please.

当然。请出示一下您的登机牌。P:Yes.Hereitis.

好的，给你。S:It’s16A.It’sinthemiddleofthecabin,thewindowseat.Thisway,please.I'llshowyouyourseat.

您的座位是16A。在客舱中间位置，是靠窗座位。请这边走。我带您去您的座位。情景1：乘务员在舱门迎接乘客登机，并为乘客指引座位。S:Stewardess乘务员,P:Passenger乘客Part2情景对话S:Excuseme,ma’am.MayIseeyourboardingpass?

打扰了，女士。我可以看一下您的登机牌吗？P:Hereyouare.

给你。S:I'mafraidyou'resittinginthewrongseat.

恐怕您坐错位置了。Thisis16A,butyourseatnumberis6A,inthefrontofthecabin.这是16A，但是您的登机牌写的是6A，在前舱。Thenumbersareshownalongtheedgeoftheoverheadcompartment.座位号显示在行李架边缘。P:Oh,I'msorry.I'llmove,then.

哦，对不起。我这就换一下。S:Thankyouforyourcooperation.

感谢您的配合。情景2：乘客坐错座位了，乘务员引导乘客找到正确的座位。S:Stewardess乘务员,P:Passenger乘客Part2情景对话P1:Excuseme,flightattendant.Iwaswonderingifit'spossibletochangeseatswithanotherpassenger.打扰一下，乘务员。我想要问一下能否和其他乘客换座位。S:LetmeseewhatIcando.Whomwouldyouliketochangewith?我来看一下。您想要和哪位乘客换座位？P1:Thepassengerin16Aismyfriend.I’dliketositwithhim.坐在16A的是我的朋友，我想要和他坐在一起。S:Okay,I'lltrytogoandaskthepassengernexttoyourfriend.好的，我试着去问问坐在您朋友旁边的乘客。情景3：乘客A想要与乘客B换座位，乘务员帮忙沟通。S:FlightAttendant乘务员，P1:Passenger1乘客1，P2:Passenger2乘客2Part2情景对话(AskingpassengerB.询问乘客B)S:Excuseme,sir/madam.Thatmadamhasarequesttochangeseatswithyou.Isthatokay?打扰了，先生（或女士）。那边的女士想要和您换座位，可以吗？P2:Um,letmethinkforamoment.Oh,fine.嗯，让我想一想。好吧。S:Thankyouverymuch.Letmehelpyouwithyourbaggage.

非常感谢。我来帮您拿行李。（Afterchangingtheseats.换座位后）P1:Thankyousomuch.

非常感激。S:You'rewelcome.Nowyoucanenjoyyourjourneyinyournewseats.Haveapleasantflight.

不客气。现在你可以在新换的座位享受您的旅程了，祝你乘机愉快。Part2情景对话S:Goodmorning,sir.Welcomeaboard.先生，早上。欢迎登机。P1:Goodmorning!Couldyoudirectmetomyseat?早上好，你能帮我指引一下座位吗?S:Sure.Yourboardingpass,please?好的，请您出示一下您的登机牌。P1:Yes.Hereitis.好的，给你。S:It’s18A.Well,it’sinthemiddleofthecabin,thewindowseat.Thisway,please.I'llshowyouyourseat.(Theyfindthattheseathasbeenoccupiedbyawoman.)是18A。在中舱，靠窗座位。请这边走。我为您引位。（他们发现座位被一位女士占了。）情景4：一名乘客坐错座位，乘务员沟通处理。S:Stewardess乘务员，P1:Passenger1乘客1，P2:Passenger2乘客2Part2情景对话P1:(Tothestewardess)Youdidsayawindowseat?（乘客对乘务员说）你是说靠窗座位吗？S:Yes,Row18,SeatA.I’mafraidthewomanmightbeinthewrongseat.Pleasewaitaminutehere.是的，第18排A座位。我恐怕这位女士坐错座位了，请您在这稍等一下。P1:OK.好的。S:(Tothewoman)Excuseme,ma’am.MayIseeyourboardingpass?（乘务员对女士说）打扰一下，女士。我能看一下您的登机牌吗？P2:Hereyouare.给你。Part2情景对话S:I'mafraidyou'resittinginthewrongseat.Thisis18A,butyourseatnumberis36A,inthemiddleofthecabin.Thenumbersareshownalongtheedgeoftheoverheadcompartment.恐怕您坐错座位了。这是18A，但是您的座位号是36A，在中舱。座位号指示在行李架边缘。P2:Oh,I'msorry.I'llmove,then.哦，对不起，我这就离开。S:(Tothemanstandingaside)That’sallrightnow,sir.（乘务员对站在一边的男士说）先生，现在可以了。P1:Thankyouverymuch.非常感谢。S:You'rewelcome.不客气。Part2情景对话S:CanIhelpyou,madam?Yourseatnumberis17D.Itistheaisleseat,justhere.

我能帮你吗，女士？您的座位是17D。是靠过道的座位，就在这里。P:Anaisleseat?Ihaveaskedforawindowseat!Ican'tflyifIcan'thaveawindowseat!靠过道的座位？我已经要求订靠窗座位了！不给我安排靠窗座位我就不能乘机了。S:Iamreallysorryaboutthis,butdon'tworry.Theflightisnotfulltoday.IamsurethatIcanarrangeawindowseatforyou.非常抱歉，但是不用担心。本次航班未满员，我确保帮您安排一个靠窗座位。P:OK.好的。情景5：一名乘客要求坐在靠窗座位，乘务员帮忙调换座位。S:Stewardess乘务员P:Passenger乘客Part2情景对话Words单词1.directv.指路2.afraidadj.害怕的3.wrongadj.错误的4.alongprep.沿着，顺着5.cooperationn.合作，配合wonderv.想知道7.possibleadj.可能的，可能8.changev.交换9.requestn.(正式或礼貌地)请求，要求10.Journeyn.（尤指长途）旅行，行程11.pleasantadj.令人愉快的12.flightn.航班13.arrangev.安排Part2情景对话Phrases短语1.inthefrontofthecabin前舱2.flightattendant乘务员changeseatswithsb.与某人交换座位4.nextto挨着5.thinkforamoment思考一会6.helpsb.withsth.帮助某人某事7.haveapleasantflight乘机愉快Part2情景对话Sentencepatterns句型1.I'mafraid…我恐怕…2.Thankyouforyourcooperation.感谢您的配合。3.I’dliketodosth.你想要做某事。Part3广播词登机广播1BoardingAnnouncement1中文广播女士们、先生们:欢迎您乘坐

航空公司班机。当您进入客舱后，请留意行李架边缘的座位号码，对号人座。您的手提物品可以放在行李架内或座椅下方。请保持过道及紧急出口通畅。如果有需要帮助的旅客，我们很乐意协助您。

航空公司愿伴您度过一个温馨、愉快的空中之旅。谢谢!英文广播LadiesandGentlemen,

Welcomeaboard

Airlines.Asyouenterthecabin,pleasetakeyourseatassoonaspossible.Yourseatnumberisindicatedontheedgeoftheoverheadbins.

Pleaseputyourcarry-onbaggageintheoverheadbinorundertheseatinfrontofyou.Ifyouneedanyassistance,wearegladtohelpyou.Wewishyouapleasantjourney.Thankyou!Part3广播词Words单词1.enter2.assistance3.glad4.wishv.进入n.协助adj.高兴的v.希望Phrases短语1.assoonaspossible尽快2.overheadbin行李架3.carry-onbaggage随身物品Part3广播词登机广播2BoardingAnnouncement2中文广播女士们、先生们：欢迎您选乘星空联盟成员深圳航空公司ZH

航班，从

前往

中途降落

。您的座位号码位于行李架边缘，请对号入座。手提行李请放在行李架内或您前排座椅下方，当您存放或拿取行李时，请小心开启行李架，以免行李滑落。因重量或尺寸超出标准而未能妥善安放的行李，请联系乘务员协助办理免费行李托运。请不要在紧急出口处放置任何行李物品，请勿触动机上带有标识的应急设备。谢谢！Part3广播词登机广播2BoardingAnnouncement2英文广播Ladiesandgentlemen,WelcomeaboardShenzhenAirlines,amemberoftheStarAllianceflightZH

,from

to

via

.Pleasetakeyourseataccordingtoitsnumber.Seatnumberisontheedgeoftheoverheadlockers.Pleasemakesureyourcarry-onbaggageisstoredintheoverheadlockerorunderneaththeseatinfrontofyou.Pleasebecarefulwhenopeningtheoverheadlockersandmakesurethecontentsdonotfallout.Foroverweightandoversizedbaggagethatisnotproperlystored,pleasecontacttheflightattendantstohaveyourbaggagecheckedfreeofcharge.Pleasekeeptheemergencyexitsclear.Pleasedonottouchanyequipmentmarkedwithemergencysigns.Thankyou.Part3广播词Words单词1.member2.via3.store4.underneath5.content6.overweight7.oversized8.properly9.contact10.check11.charge12.emergency13.equipment14.mark15.Sign16.Upgraden.成员prep.经过v.储存prep.在……下面n.所含物，容纳的东西adj.超重的adj.超大号的adv.正确地，适当地v.联系，联络v.托运n.收费n.紧急情况n.设备v.做标记n.标志n.（设备、服务等的）改善，升级Phrases短语4.StarAlliance星空联盟5.overheadlocker行李架6.makesure确保7.emergencyexit紧急出口Part3广播词升舱广播UpgradeAnnouncement中文广播女士们、先生们：如果您想拥有更加安静的个人空间，享受头等舱/公务舱的尊贵服务，现在只需补齐差价，即可感受更加人性化的服务，需要升舱的旅客请联系乘务员。谢谢！英文广播LadiesandGentlemen,Ifyouneedmorequietpersonalspaceforamorecomfortabletrip,youcancontacttheflightattendantsfortheseatupgradeservice.Thankyou.Part3广播词Words单词1.quietadj.安静的2.personal adj.个人的3.space n.空间4.trip n.旅行5.service n.服务Part3广播词舱门关后1Afterclosingthecabindoors1中文广播女士们、先生们：飞机客舱门已经关闭。为了您的安全，飞行全程请关闭手提电话及遥控电子设备。飞机平飞后，手提电脑可以使用，下降前请关闭。在本次航班上请您不要吸烟。现在请确认您的手提电话已关闭。谢谢您的合作！英文广播LadiesandGentlemen,Thecabindoorisclosed.Foryoursafety,pleasedonotuseyourmobilephonesandcertainelectronicdevicesonboardatanytime.Laptopcomputersmaynotbeusedduringtakeoffandlanding.Pleaseensurethatyourmobilephoneisturnedoff.Thisisanon-smokingflight,pleasedonotsmokeonboard.Thankyouforyourcooperation.Part3广播词Phrases短语1.cabindoor舱门2.foryoursafety为了您的安全3.mobilephone手机4.electronicdevice电子设备5.onboard在飞机上6.laptopcomputer手提电脑7.non-smokingflight无烟航班Part3广播词舱门关后2Afterclosingthecabindoors2中文广播女士们、先生们:飞机客舱门已关闭，很快就要滑行。请您坐好，系好安全带，为了保证飞机导航系统的正常工作，在整个航程中请不要使用手提电话、遥控玩具、电子游戏机、激光唱机和视频、音频接收机等电子设备。在飞机起飞和下降过程中，请不要使用手提电脑。现在请您确认手提电话是否处于关闭状态。谢谢您的合作!英文广播LadiesandGentlemen,

Thecabindoorsareclosed.Ouraircraftisabouttotaxiinpreparationfortakingoff.Pleasebeseatedandfastenyourseatbelts.Toensurenormalaircraftnavigationandcommunication,passengersarekindlyrequestednottousemobilephones,remote-controltoysorotherelectronicdevicesthroughouttheflight.Laptopcomputersmaynotbeusedduringtakingoffandlanding.Pleasetakeamomenttoseethatyourmobilephonesareturnedoff.Thank

youforyourcooperation.Part3广播词Words单词Phrases短语1.taxi v.（飞机）缓慢滑行2.preparation n.准备3.normal adj.正常的，标准的4.navigation n.导航，航行5.communicationn.交流，沟通1.beaboutto即将2.remote-controltoy遥控玩具Part3广播词舱门关后3Afterclosingthecabindoors3中文广播女士们、先生们、尊享俱乐部的会员们:现在机舱门已经关闭，为了飞行安全，请将手机等便携式电子设备调至飞行模式，同时全程不要使用或开启充电宝等各类锂电池移动电源。请不要在客舱和洗手间内吸烟，不得触动、损害或者破坏洗手间内烟雾探测器。本架飞机的出口座位为排，正常情况下禁止触碰舱门红色手柄。如果正常情况下打开了应急出口，将被依法追究相应法律责任。谢谢!英文广播Ladiesandgentlemen,Thecabindoorsarenowclosed.Pleaseensurethatmobilephoneandotherelectronicdevicesareseton“Flight”mode.Alltypesofportablechargingdevicesmustbeturnedoffduringthewholeflight.Itisforbiddentotouch,damageordestroythesmokedetectorsinthelavatories.Theemergencyexitsarelocatedatrowandwewouldliketoremindyouagainthattamperingwithemergencydevicesisprohibitedbylaw.Thankyou!Part3广播词Words单词Phrases短语1.type n.类型1.“Flight”mode飞行模式2.smokedetector烟雾探测器Part3广播词Phrases短语1.assoonaspossible尽快2.overheadbin行李架3.carry-onbaggage随身物品4.StarAlliance星空联盟5.overheadlocker行李架6.makesure确保7.emergencyexit紧急出口8.cabindoor舱门9.foryoursafety为了您的安全10.mobilephone手机Phrases短语11.electronicdevice电子设备12.onboard在飞机上13.laptopcomputer手提电脑14.non-smokingflight无烟航班15.turnoff关闭16.beaboutto即将17.remote-controltoy遥控玩具18.“Flight”mode飞行模式19.smokedetector烟雾探测器Part4练习题1.Couldyoudirectmetomyseat?

2.Yourseatisinthefrontofthecabin.Thewindowseat.

3.Excuseme，Sir.Pleasewaittoputinyourluggage.Letotherpassengersbehindyougofirst.

4.Pleasetakeyourseataccordingtoyourseatnumber.

5.Youshouldbeseatedintheassignedseatinordertoensureproperweightandbalancefortheaircraftwhenittakesoff.

一、PleasetranslatethefollowingsentencesintoChinese请将下列句子翻译成中文：你能为我指一下我的座位吗？您的座位在前舱。靠窗。对不起，先生，请您不要急于放行李，请先让后面的旅客通过。请对号入座。为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。Part4练习题1.请您往边上站一点，让其他乘客过去，好吗?

2.那我帮您将婴儿车保管起来，到达后我再还给您。

3.这是椅背倾斜钮。如果您按一下，椅背就会倾斜，这样您就会感到轻松而舒适了。

4.恐怕您做错位置了。

5.飞机起飞时，椅背必须保持垂直。

二、PleasetranslatethefollowingsentencesintoEnglish请将下列句子翻译成英文：Fortake-off,theseatmustbeinanuprightposition.

Couldyoupleasestepasidetoallowotherpassengerstopassthrough?Youmayleavethebabycarriagewithme.Iwillreturnittoyouafterlandingatourdestination.Thisistheseatreclinerbutton.Ifyoupressthebutton,thebackofyourchairwillreclinesothatyoucanrelaxandbecomfortable.I’mafraidyouareinthewrongseat.Part4练习题1.Welcome

ChinaSouthernAirlines.Asyou

thecabin,pleasetakeyourseatas

as

.Yourseat

isindicated

the

edgeofthe

bins.2.Please

your

baggageinthe

binorundertheseatin

ofyou.Ifyou

anyassistance,wearegladto

you.

We

youa

journey.Thankyou!3.Pleasemakesureyour

baggageisstoredintheoverheadlockerorunderneaththeseat

you.Pleasebe

whenopeningtheoverheadlockersand

thecontentsdonot

.4.Ifyouneedmore

foramore

trip,youcancontactthe

fortheseat

service.

三、Pleasefillinthefollowingblanks请完成下列填空：aboardentersoon

possiblenumberonoverheadput

carry-on

overheadfront

need

help

wishpleasant

carry-on

infrontofcareful

makesurefallout

quietpersonalspace

comfortable

flightattendantsupgradePart4练习题5.The

isclosed.Foryour

,pleasedonotuseyourmobilephonesandcertain

deviceson

atanytime.Laptopcomputersmaynotbeusedduring

.Pleaseensurethatyourmobilephoneisturnedoff.Thisisa

flight,pleasedonot

onboard.6.P:Goodmorning!Couldyoudirect

tomy

?S:Sure.Your

pass,please.7.S:I'm

you'resittinginthewrong

.Thisis16A,butyourseat

is6A,inthe

ofthecabin.Thenumbersareshownalongthe

ofthe

compartment.P:Oh,I'm

.I'll

,then.8.S:

me,sir/madam.Thatmadamhasarequestto

seatswithyou.Isthat

?P:Um,letme

fora

.Oh,fine.S:Thankyouverymuch.Letme

youwithyour

.

三、Pleasefillinthefollowingblanks请完成下列填空：cabindoor

safety

electronicboard

takeoffandlanding

non-smoking

smokeme

seatboarding

afraid

seatnumberfrontedgeoverhead

sorry

moveExcusechangeOkaythinkmoment

help

baggagePart4练习题9.P1:Excuseme.Couldyouhelpmewithmy

?S:Yes.Your

,please?P1:Sure.Hereyouare.Myseatis12B.Butsomeoneis

there.S:Allright.Followme,please.(Bothofthemgoaheadtowardsseat12B.)S:Excuseme,sir.MayIseeyour

,please?P2:Asecond.Here

are. S:I'mafraidyoumayhavetakena

seat.Thisis12B,butyourseatnumberis17B.Theseatnumbersareshownalongtheedgeoftheoverhead

.P2:Oh,Igotitwrong.I'msorry.S:Itisallright.P1:Thankyouverymuch.S:Mypleasure.

三、Pleasefillinthefollowingblanks请完成下列填空：seatboardingpassover

boardingpass

you

wrong

compartmentPart4练习题10.S:Excuseme,madam.Didyoucall?P1:Yes.S:WhatcanIdoforyou?P1:Iwantto

withmysonin15B.Couldyouhelpmeto

myseat?S:Well.Icouldasktheman

yoursonwhetherhewouldmindchanginghisseat.P1:Thankyouverymuch.S:(tothatman)MayI

youforamoment,sir?Theladyovertherewouldliketositwithhersonnexttoyou.Wouldyoumind

yourseatwithher?P2:No,Iwouldn't.S:Thankyou,andsorryforthetrouble.P2:Nevermind.S:Thelady'sseatisin16A.Youcansitthere.P2:OK.

三、Pleasefillinthefollowingblanks请完成下列填空：sit

changenextto/beside

disturb

changingPart4练习题1.Toguideapassengertohis/herassignedseat,wemaysay:(

)A.Yourboardingpass,please?B.I'mafraidyouaresittinginthewrongseat.C.Yourseatnumberis12A,andit'sawindowseatontheright.D.Ifyouneedtoupgradeyourclass,pleasecontactourflightattendants.2.WhichofthefollowingdutiesisNOTrequiredatthestageofwelcomingaboard?()A.Askingpassengersabouttheirseatnumbers.B.Guidingpassengerstotheirdesignatedseats.C.Offeringairlinefood.D.Helpingpassengerstostowtheirhandbaggage.3.ThecabinseatsincludethefollowingseatsEXCEPT().A.theseatpockets B.theaisleseats C.thewindowseats D.theemergencyexitseats

四、Pleasechoosethecorrectanswers

请选择正确答案：CCAPart5知识拓展中国南方航空股份有限公司ChinaSouthernAirlines中国南方航空股份有限公司是由中国南方航空集团公司发起设立并控股，是以原中国南方航空公司为基础，联合中国北方航空公司、新疆航空公司和重庆航空公司重组而成的航空运输主业公司。中国南方航空股份有限公司总部设在广州，航徽标志由一朵抽象化的大红色木棉花衬托在宝石蓝色的飞机垂直尾翼图案上组成，航徽色彩鲜艳，丰满大方。木棉花是中国南方特有花卉，木棉花树干挺拔高大，每年开春，木棉花先于树叶开放，花朵硕大，红艳艳布满枝头，远望近观，皆富情趣。在中国南方人心目中，木棉花象征高尚的人格，人们赞美她，热爱她，广州市民还把她推举为自己的市花。Part5知识拓展中国南方航空股份有限公司ChinaSouthernAirlines

ChinaSouthernAirlinesCompanyLimitedisinitiatedandcontrolledbyChinaSouthernAirlinesGroupCompany.ItisreorganizedonthebasisoftheoriginalChinaSouthernAirlines,incombinationwithChinaNorthernAirlines,XinjiangAirlinesandChongqingAirlines.TheheadquartersofChinaSouthernAirlinesislocatedinGuangzhou.Theairlinelogoiscomposedofabrightredkapoksettingonthesapphireblueaircrafttail.Theairlinelogoisbrightlycolored,fullandgenerous.KapokisauniqueflowerinsouthofChina.Thekapoktreeistallandstraight.Everyspring,kapokbloomsbeforetheleaves.Theflowersarelargeandbrightred,coveringthebranches.Itisfullofinterest,fromadistanceandnearbyplace.InthemindsofpeopleinsouthofChina,kapoksymbolizesanoblepersonality.Peoplepraiseherandloveher.ThecitizensofGuangzhouhavealsoelectedherastheircityflower.民航乘务专业英语CabinServiceEnglishBaggageArrangement行李安排Unit2Part1乘务用语Couldyouhelpmewithmyluggage?Or:Couldyoudomeafavor?请问能帮忙放一下行李吗？Wouldyoumindmeputtingyourbagsomewhereelse?您介意我把您的包放在其他地方吗？语境：用于调整行李。I’llkeepitforyoucarefully.我会为您小心保存的。语境：行李架已满，为乘客保存不宜挤压物品。123Part1乘务用语Youmaynotleavethebaggagehere.Theaisleshouldn’tbeblocked.Or:Youcan’tputanybaggageintheaisleasitmustn’tbeblocked.您不能把行李放在这儿，过道不能堵塞。语境：当有乘客将行李放在过道上时。I’mafraidyou’llhavetostow/putyourbagundertheseatinfrontofyou.恐怕您要把行李放在您前面的座椅下面。语境：让乘客将其行李放在前方座椅下。Pleaseensureyourcarry-onluggagefitsintheoverheadbinorundertheseatinfrontofyou.请确保您的手提行李能放入头顶上的行李架上或前面座位下方。456Part1乘务用语I’msorry,butyourbaggagecouldn’tbeleftintheaisle.很抱歉，但是您的行李不能放在过道上。语境：提醒乘客过道上不能放行李。I’mafraidyoucan’tleaveyourbagintheaisle.抱歉，过道上不能放行李。Itmightfalldownincaseofturbulenceandhurtsomeone.如果遇到气流，行李会掉落伤到人。789Part1乘务用语Butitistoobigtobestowedintheoverheadbin.但是它太大了，放不进行李架。Yourseatnumber,name,finaldestinationandIwillberightbackwithyourbaggagetag.您的座位号、姓名和目的地，然后我会将行李标签给您。Doyouhaveanyvaluableorimportantitemsinthepockets?在您的口袋里有贵重或重要的物品吗？101112Part1乘务用语Ifthereisanythingvaluableorfragileinyourbaggage,pleasetakeitout.如果您的行李里有贵重或者易碎的物品，请拿出来。语境：提醒乘客安放在行李架或别处的行李，如果有贵重物品需要随身携带。I’msorry.Youcouldn’tputyourbaghere,aswe’llstowlitterbagsafterdinner.对不起，您不能把包放在这里，供餐后我们要把垃圾袋放在这里。Pleasedon’tstowyourbaggageintheaisleorattheexits.请不要将您的行李放在过道或紧急出口。语境：提醒乘客不要堵塞过道和紧急出口。131415Part1乘务用语WouldyoumindifIputitinthefrontofthecabin.您介意我帮您把行李放到前舱吗？Foryoursafety,weaskthatalllargeitemsbecheckedinandnotcarriedontheplane.为了您的安全，我们要求所有大型物品进行托运，不要随身携带上飞机。Ifyouneedassistancewithyourluggage,pleasedon’thesitatetoaskoneofourflightattendants.如果您需要行李方面的帮助，请随时向我们的乘务员寻求帮助。161718Part1乘务用语Toensureasmoothboardingprocess,pleasewaittoretrieveyourluggage