2025年人力资源专业人士调研报告

HKUCAMO2025HRPROFESSIONALSURVEY

TheStateofAIinHR:

BalancingEfficiencyandStrategy

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

EXECUTIVESUMMARY

FromTimeLiberationtoStrategicElevation:AIasanEnabler

TimeLiberation

AIdemandisprimarilydrivenbyTaskTimeandmitigatedbyWorkingSatisfaction

AIDemand

HRReportingandResumeScreeningemergeasthetoppriorities,revealingclearexpectationsforAI:

automatinghigh-volumeadministrativetasks.

StrategicPivot

Theliberatedtimecanbestrategicallyreinvestedintohigher-valueworkssuchasworkforceplanning,

maximizingtheimpactofHR.

TheBarrier

Datasecuritystandsastheparamountbarriertoadoption,withintegrationintoexistingHRsystemsasakeyoperationalhurdle.TheseconcernsnecessitateAIsolutionsthatarenotonlysecurebutalsoseamlesslyintegrableintocurrentsystems.

TimeLiberationStrongDemandStrategicPivotSecurityBarrier

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

SURVEYBACKGROUND

WhoTooktheSurvey?ExperiencedHRProfessionalsAcrossSectors

Industry

-Diverseindustrycoverageacrosssectors

-LeadingrepresentationfromInternet/Technology

CompanySize

-DiversemixfromSMBstoLargeEnterprises

-Predominantlyabove-500-sizefirms:49.4%

262

HRProfessionals

Experience

-Average8+yearsworkingexperience

-38.9%possessover10yearsofexperience

RespondentProfileOverview

Industry

TechnologySector27.1%

Mid-Size(50-2,000)44.1%

SmallBusiness(Below50)22%

LargeEnterprise(Above2,000)33.9%

Manufacturing13.4%

Below3YrsExp22.9%

Finance/Insurance13.0%

Above10YrsExp38.9%

4to10YrsExp38.1%

WorkingExperience

CompanySize

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

HRFUNCTION

PrimaryHRFunctions:Recruitment&Staffing

PrimaryHRFunctions(%ofRespondents)

50.0

45.0

40.0

35.0

30.0

25.0

20.0

15.0

10.0

5.0

0.0

46.9

42.040.8

39.7

38.5

31.7

27.9

29.0

Recruitment&Staffing

Training&Development

Compensation&Benefits

PerformanceManagement

Onboarding&

Offboarding

HRIS

Maintenance

Employee

Relations&

Culture

DataAnalytics&Reporting

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

AIDEMAND

TheDemand:High-VolumeAdministrativeTasksArethePrimaryTarget

SelectingTop5HRTaskstobeassistedwithAI(%ofRespondents)

“Fromthefollowingtasks,selectyourtopfivetasksforwhichyouwouldmostliketoreceiveAIassistance."

-Thepercentageforeachtaskrepresentstheproportionofrespondentswhoincludeditintheirselection.

SurveyQuestion

ResumeScreening HRReportingBenefitsConsultation

EmployeeRelations PayrollProcessingEmployeeOnboarding

EmployeeOffboardingTrainingCoordinationInterviewCoordination

PerformanceEvaluation

SocialInsurance

61.6

59.6

54.9

40.4

40.0

CharacteristicsofTopAIPriorities

HighTimeConsumption

RepetitiveNature

VolumeIntensity

Thesetasksrequiresubstantialmanualhours.

Rule-basedprocessesareidealforautomation.

High-frequencytasksofferefficiencygains.

35.7

32.2

31.0

29.8

26.7

22.0

0.010.020.030.040.050.060.070.0

SURVEYRESULT

Overview:HighTimeConsumptionDirectlyFuelsHighDemand

TopTimeConsumer

HighestErrorRisk

EmployeeRelations

BestWorkingExperience

EmployeeRelations

HighestStrategicValue

HRReporting

PerformanceEvaluation

17.9hours/week

Top3taskswiththehighestAIDemandTaskwithhighest/lowestWorkingHoursTaskwithhighest/lowestWorkingSatisfaction

●HRReporting●ResumeScreening●BenefitsConsultationHRReportingSocialInsurance●EmployeeRelations●EmployeeOnboarding

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

*Allmetricsarescaledtoa1-5range(lineartransformation)toimprovevisualcomparability.Originaldatarelationshipsarepreserved.

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

STATISTICALANALYSIS

DemandAIAssistance

RegressionResult:DriversofAIDemand(%)

70

WorkingSatisfaction

-0.18*

Negativeandsignificantatthe10%level

TimeConsumption

+0.10***

Positiveandsignificantatthe1%level

KeyDrivers

60

50

AIDemandAnalysis

1.TimeasPrimaryDriver

Themosttime-demandingtasksshowthehighestautomationpriority.

2.HighStrategicValueTasksSeeLowerAIDemand

Humansstillplayanirreplaceableroleinkeyfunctionalareas.

40

30

20

10

TheDriver:TimeConsumptionistheStrongestPredictorofAIDemand

Employee

Onboardin

Social

C

Benefits

onsultation

ployeeboarding

erformanceEvaluation

HRRe

EmployeeRelations

InCoo

porting

terview

rdination

Resu

Payroll

TrainiCoordin

meScreening

Processing

ng

ation

g

EmOff

InsuranceP

1213141516171819

3.SatisfactionReducesAutomationUrgency

HRsarelesslikelytoautomatepersonallyfulfillingwork.

HoursSpentperWeek

*BubbleSizeDenotesWorkingSatisfaction

©2026TheUniversityofHongKong.CentreforAI,ManagementandOrganization.Allrightsreserved.

STRATEGICIMPACT

HowHRsPlantoAllocateTimeSavedbyAI

Percentage(%)

ImproveWork-LifeBalance,9.9TakeonMore

Responsibilities,9.2

Other,5.0

SpendMoreTimewithEmployees,14.9

DevelopNewSkills19.8

FocusonStrategicHRWork41.2

FocusonStrategicHRWork

DevelopNewSkills

SpendMoreTimewithEmployees

ImproveWork-LifeBalance

TakeonMoreResponsibilities

Other

ADOPTIONBARRIERS

TheBarrier:DataSecurityistheLeadingConcern

PrimaryBarrier20.6%DataSecurity

WhySecurityMattersinHR

SensitiveEmployeeData

PII,compensation,performancereviews

RegulatoryCompliance

GDPR,localdataprotectionlaws

Trust&Reputation

EmployeetrustinHRprocesses

RiskofDataBreaches

Financialandreputationaldamage

Whiledatasecurity(20.6%)isthetopbarrier,thesignificanceofsystemintegration(13.3%)offersacriticalinsight.

Thisconcernsurpassestypicalhurdleslikeimplementationcost

(11.3%)andemployeeresistance(5.6%),highlightingthattechnicalcompatibilityandworkflowdisruptionaremoreimmediate.

ThePercentagesofRespondentsRankingEachItemasthe#1Barrier

8.1

7.7

7.7

7.3

6.5

5.6

13

12.1

11.3

.3

20.6

0510152025

DataSecurity&PrivacyConcerns IntegrationwithExistingHRSystems UnclearReturnonInvestmentImplementation&MaintenanceCosts LackofInternalTechnicalExpertiseAlgorithmicBias

LeadershipSkepticismtowardAI

AIInterpretability

Legal&RegulatoryUncertaintyEmployeeResistancetoChange

ACTIONABLEINSIGHTS

ActionableInsights:AGuideforOrganizationalLeaders

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