保安部操作标准手册

1、保卫部标准操作程序SECURITY STANDARD OF PROCEDURES标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1emergency policies and procedures task no .准备：Prepare by:批准：总经理Approval by:转发至：分配：定义和目的保护生命。To save live。保护财产To prevent damage of properties。防止火势蔓延Prevent fire from spreading。法规火灾事件处理Fire disaster handling1.酒店紧急行动组The H.

2、E.A.T team页数：第1页，共9页第：页日期：日期：日期：日期：生效日期：Effective date:无论接到交换板、安全、前台、房间部门的紧急呼叫，旅馆紧急行动团队第一行动组。this refers to the hotel emergency action team which will be the first action team torespond to all emergency situation when call upon either by the operator，securityFront Office or Housekeeping。酒店紧急行动小组成员：T

3、he H.E.A.T team members are:1.1值班经理。二重唱管理员。1标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1保卫部规章和程序页数：第1页，共9页emergency policies and procedures series no .准备：Prepare by:批准：总经理Approval by:转发至：分配：1.2工作工程师占空比engineer1.3客房主管Housekeeping Supervisor1.4安全主管安全officer1.5消防队长Fire fighter leader1.6急救组长First Aid leader

4、2.消防队Fire Fighting Team第：页日期：日期：日期：日期：生效日期：Effective date:3.4.这个队必须由通过保安经理训练和完成的各轮班部门人员组成。this is a team of staff which has been trained and certified by the security manager andShould be available in all shifts。the team should comprise of staff from various部门。急救组First Aid Team这个队需要接受各种处理紧急情况的训练。thi

5、s is a team of staff which has been trained to give first aid in any emergency situation消防部门Fire Department2标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1保卫部规章和程序页数：第1页，共9页emergency policies and procedures series no .准备：Prepare by:批准：总经理Approval by:转发至：分配：表示当地消防机构this refers to the local fire authority5.管

6、理人员管理团队代表总经理和总经理的直接下属。第：页日期：日期：日期：日期：生效日期：Effective date:6.7.程序1.this refers to the general manager and all his direct report。红色代码代码红色通知某个地方发生火灾的紧急行动组需要管理层和所有部门职员的帮助。this is to notify that there is fire some here and the heat team need back up from the管理team and all others department staff。代码：555通过组

7、调用显示消防代码。code no 336055 is a code number for group paging of the heat team and the团队管理。当有人发现火时，当事人必须：when fire is detected the first person who detect it to call :在打破1.1报警玻璃的同时，烟雾探测器也直接通往监控中心。break glass or smoke detector will alert FCC。拨1.2 0 ，通知值班。dial 0 and inform the operator on duty . or1.3 887

8、9 直通交换机。dial 8879 which also goes to the operator and3标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1保卫部规章和程序页数：第1页，共9页emergency policies and procedures series no .准备：Prepare by:批准：总经理Approval by:转发至：分配：打破警报玻璃警报或火灾探测器警报。If break glass or fire detector。2.1警报器生头监视中心。Alarm will trigger at FCC。第：页日期：日期：日期：日期：生

9、效日期：Effective date:3.4.2.2保安将通知值班经理及值班工程师赶到现场。security will notify duty manager and duty engineer and proceed to location。如果是2.3误报，请将警报系统恢复正常。If false alarm reset the system。2.4发生火灾时，通知酒店紧急行动组的其他人员。if real fire then notify the rest of the heat team will follow the fire procedure。如果有人发现火，交换机必须问。if th

10、e fire detected by people operator to ask caller the。3.1火灾位置位置of fire3.2美元Fire condition总机会通知您的The OPERATOR will inform4.1组电话代码555通知酒店紧急运营组。the h . e . a . t team by group paging code no :55。4.2消防员等命令。4标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1保卫部规章和程序页数：第1页，共9页emergency policies and procedures series

11、 no .准备：Prepare by:批准：总经理Approval by:转发至：分配：The Fire Fighter to stand by。4.3紧急小组待命。The First Aid team to stand by。第：页日期：日期：日期：日期：生效日期：Effective date:5.6.酒店紧急行动组必须携带灭火器，立即现场出动，决定是否允许火灾要关灯，营救客人或撤离。the h . e . a . t team will proceed to the scene with fire exinguisher immediately assetsthe situation an

12、d make decision whether the fire can be put out or to call for back upOr evacuation is necessary。火势不严重。小火6.1急救组把火扑灭了。The heat team will put out the fire。6.2安全将控制该地区。The Security will control the area6.3工作经理准备处理所有客人。任务管理器to handle all guests。6.4帮助负责客房的管理员在火灾扑灭后清洁区域。house keeping to assist duty manage

13、r and clear the mess after fire being put out。6.5美元熄灭后，工程部切断的电力恢复正常。engineering to isolate power supply and re normalalise after fire being put out。6.6值班经理通知总经理。工作管理员威尔泰恩inform g.m5标题：火灾事件处理条例和程序Topic:法规和流程编号：GIH-SE-001.1保卫部规章和程序页数：第1页，共9页emergency policies and procedures series no .准备：Prepare by:批准

14、：总经理Approval by:转发至：分配：火灾严重或迅速蔓延。Big Fire or Fire That Spread Fast第：页日期：日期：日期：日期：生效日期：Effective date:7.1餐厅紧急行动组将在监控中心发出第一声警报，通知下一位人员。the h . e . a . t team will notify the following people，FCC to raise 1st audiibleAlarm .消防队The fire fighting team酒店管理人员The Management team急救组The first aid team消防部门The Fire Department7.2如果提供红色代码，酒店管理人员必须采取以下措施：Once code red message given，the management team will take the followingAction:7.2.1所有部门主管All Division heads拿起对讲机To take respective walkie-talkie通知所有在职员工在