商务口语-MeetingsPPT课件

1、-,1,BusinessEnglishLearning,BySunChao,-,2,“Businessismeetings,meetings,andmeetings.”,-,3,“Meetingsarenotaboutformalities,butfreeandopendiscussion.”,-,4,“Idisapproveofwhatyousay,butIdedicatemylifeforyourrighttosayit.”,-,5,“Nocomments,nodevelopment.”,-,6,MeetingsPositiveNegative,-,7,“Well,asImsureyouk

2、now,businessisbasicallymeetings,meetings,meetings,meetings!EverydayIgettogetherwithmylinemanagerandwegooverthedayaheadandeverythingelsethatscomeup.Thatneverlastsmorethananhour.Igetonprettywellwithhim,soIdontmindthat.Thenthereareweeklysessionswiththeheadofmarketing.Thosemeetingsaremuchtougher.Wehavea

3、reallyhardlookatthesalesfigures.”,-,8,“Asifthatwasntenough,everymonthIhavetogoandpresentaprogressreporttotherestoftheteam.Butsomeofthesesessionscanbeveryrewarding,becausethatswhenweputtogetherideasandplansforthecomingmonth.Theonlyproblemisthatgettingreadyforthesepresentationscanbedifficult,becauseth

4、eyinvolveanalyzingstatisticsfromvariousdepartments.”,-,9,“Well,thisisanotherthing.Ihatemeetings.Theonlyregularfeatureofmyweekistheseniormanagementteammeeting.Andwefocustherenotondetailsbutonmajorissues.ThismeansIcanactuallyspendabout95%ofmytimelisteningtocustomers.AndthisisreallythekeytohowIrunmybus

5、inesslife.”,-,10,AGoodCompanyThousandsofdegreesJoinmeAgenda“Youvegottolearnaboutme:Imamachine.”,-,11,IntroductionTheFlow-ChartofaMeetingFourMeetingsTipsfortheChairperson/participantsinthemeetingAskingQuestions,Outline,-,12,Purpose:Whatsthepointofthemeeting?,Hereareafewthingstoconsider,-,13,Preparati

6、on:Aretherebriefingdocumentsforthemeeting?,Hereareafewthingstoconsider,-,14,Timing:Doesthemeetinghavecleartimesforstartingandfinishing?,Hereareafewthingstoconsider,-,15,Agenda:Arethereanumberofpointsfordiscussion?Willpeopleintroduceextrapoints?,Hereareafewthingstoconsider,-,16,Clair:Whoisgoingtochai

7、rthemeeting?Willthechairstrictlycontrolthemeeting?,Hereareafewthingstoconsider,-,17,TheFlow-ChartofaMeeting,Stage1ChairpersongivesbackgroundinformationChairpersonallocatestaskstomeetingparticipants,-,18,TheFlow-ChartofaMeeting,Stage2ChairpersonidentifiesaproblemParticipantsandchairpersonmakeseverals

8、uggestionstoovercometheproblem,-,19,TheFlow-ChartofaMeeting,Stage3Chairpersonadoptsoneormoreofthesuggestions.Chairpersondrawsaconclusion,-,20,FourMeetings1,Briefing（基本情况报告会）FormalToshareinformationanddefineresponsibilities.Usuallyheldatthebeginningofaproject.,-,21,FourMeetings2,Progress（进展会议）FormalA

9、preparedagendaRegularlyheld(daily,weekly,monthly),-,22,FourMeetings3,Crisismeeting（紧急事务）InformalTosolveaparticularproblemTofocusondecisionsratherthandiscussionsHeldasquicklyaspossible,-,23,FourMeetings4,Brainstorming（集思广益）InformalAparticularproblemorsituationThinkofasmanyideasaspossible,-,24,Inpract

10、ice,“OKJerry.Well,thankyouforyourideas,everybody.Itsbeenaveryinterestingmeeting.Jimwillsendroundacopyoftheminutessometimeoverthenextfewdays.Soletscallitaday,shallwe?”,Brainstorming,-,25,Inpractice,“Well,Imsorry,butweverunoutoftime.So,tosumup:Jerrywillcontinuetolookintothedistributionpossibilities.We

11、nda,speaktoourkeycustomersoverthenextfewdays.Anyotherbusiness?Letsmeetagainatthesametime,sameplacenextweek.”,Progressmeeting,-,26,Inpractice,“So,canweallagreethatthisisourbestcourseofaction?Good.Illsendyouallalistofactionpointsbytheendoftheafternoon.Ifyoucanallreportbackasap,Idbeverygrateful.Goodluc

12、k.,Crisismeeting,-,27,Inpractice,“Right.Well,arethereanyotherquestions?No?Good.Ithinkwevecoveredallthemainpointsinthemeetingtoday.Ifanyofyouwantanyextrainformation,pleasefeelfreetogivemeacall.So,iftheresnothingelseThankyouverymuch.Ladiesandgentlemen.”,Briefing,-,28,TipsfortheChairpersoninthemeeting,

13、Atthestartofameeting,makesureeveryoneknowseachother.“Goodmorning.ImSamandIthinktherestofyouknoweachother.Isthatright?”P60-61,-,29,TipsfortheChairpersoninthemeeting,Decidewhichisthebiggestormostimportantobjectivesandthentokeeponasking:What?How?Why?“Wereheretodaytodecidewherethisprojectisgoingandthere

14、arefourmainpointsontheagenda.”p62,-,30,TipsfortheChairpersoninthemeeting,Trytoinvolvealltheparticipantsinthemeeting.“Dontholdback.Allideasaregood.”“Everyoneneedstocontribute.”Protecttheweak;controlthestrong.,-,31,TipsfortheChairpersoninthemeeting,Besurewherethemeetingisgoing.“CanIsumupthenwhatwevede

15、cided?”“Ithinkthatideahasbeendonebefore.Weneedtothinkofsomethingelse.”,-,32,TipsfortheChairpersoninthemeeting,Dontgetpersonallyinvolvedinthedetailsofthediscussion“Imsorry,butweverunoutoftime.”“Letsgetbackontrackorelsewellhavetogoonallnight.”,-,33,Tipsforparticipantsinthemeeting,Spendwelloverhalfyour

16、timelisteningtootherpeople.“Yougotit!”“Makesense.”“Yousaidthat.”,-,34,Tipsforparticipantsinthemeeting,Askforrepetitionifnotunderstanding.“Canyousaythatagain?”“Whatareyoureallysayinghere?”“Whatdoyouthink?”“Whatexactlydoyoumean?”,-,35,Tipsforparticipantsinthemeeting,Dontjustspeak.Watchthereactionsofth

17、epeoplewhoarelistening.“Dontworry.Feelfreetotrysomethingnew!”,-,36,Tipsforparticipantsinthemeeting,Acceptdifferentopinionsinaproblem-solvingmeeting.“Ivegotanidea.Howabout”“Thisjustcametome.Whydontwe”,-,37,Tipsforparticipantsinthemeeting,Donotbesopolitethatyouneverdisagree.“Iguessyoucouldberightinawa

18、y,butdontyouthinkthat”,-,38,Tipsforparticipantsinthemeeting,Donotpushyourownsuggestionstoohard.Allowdisputesonyoursuggestionssothatabetterideamaycomeup.“Idliketofocusoncheck-inandhowwecanimproveit.”,-,39,AskingQuestions,“Thepersonwhoreallycontrolsameetingisthepersonwhoasksthequestions.”,-,40,AskingQ

19、uestions,Twotypesofquestions:OpenquestionClosedquestion,-,41,AskingQuestions,Openquestiontoproduceabroaddiscussiontogivepeoplethechancetotalktovarytheanswers,-,42,AskingQuestions,Openquestion“Whatisthefutureforthisproduct?”“WhydoesyourcompanyhavethreefactoriesinChina?”“Howdidyougetyourjob?”,-,43,Ask

20、ingQuestions,Openquestion“Couldyoumakeanycommentsaboutit?”“Iveinterestedinknowingmoreaboutit?”“Letscomeupwithsomeideas.”,-,44,AskingQuestions,Closedquestiontofocusthemeetingonfactstoaskforspecificinformation,-,45,AskingQuestions,Closedquestion“IsyourcompanyontheInternet?”“Doesyourcompanyhaveamission

21、statement?”“Isituser-friendly?”,-,46,AskingQuestions,Closedquestion“Whereisthemainmarketforthisproduct?”“Howmanyfactoriesdoesyourcompanyhave?”“Whendidyoujointhecompany?”,-,47,Inpractice,Isthereanyquestioncometoyourmindwhenlookingatanemptybottleofcocacola?,CocaCola,-,48,HowcouldIdrinkit?Whydidsomeone

22、drinkit?WhydoesItsbottledesignchangeregularly?Iminterestedinitsmainrivals.Whatmakesittheworldsbiggestbrand?Arethereanybigstarsasitsimageambassadors?,OPEN,-,49,Whodiddrinkit?Howmuchisit?Isitnosugarandlowcalories?Iscarbonicaciddrinkharmfultoteeth?Howmanybottlesdoesapersondrinkeachday?Howmanytonsdopeop

23、ledrinktotallyeachyear?,Closed,-,50,InaMeeting,OpeningameetingControllingameetingParticipatinginameetingCooperatinginameetingProblem-solvingmeetingsPlanningmeetings,-,51,OpeningaMeeting,CallingeveryonesattentionTellingeverybodyyouaregoingtobeginTellingthemwhyyouarehavingthemeetingTellingthem,inorder

24、,whatyouaregoingtodiscussDefiningrolesandtimingAskingsomeonetobeginthediscussion,-,52,ExpressionsforOpening,StartingandstatingthepurposeMayIhaveyourattentionplease?Quiet,please.Letsgetstarted.Shallwebegin?ThepurposeoftodaysmeetingistodiscussthebudgetfortheNOSadvertising.Wearemeetingtodaytodiscussthe

25、budgetfortheNOSadvertising.,-,53,SettingtheagendaAsyoullseefromtheagenda,wehavethreeitemsfordiscussionThereareacoupleofthingsIdliketolookat.Thereareseveralitemsontheagenda.,-,54,DefiningrolesandstartingthefirstitemMike,couldyoutaketheminutes?Peterhasagreedtogiveusareportonthesalesoflastyear.Mr.Leeis

26、goingtotakeusthroughthesalesoflastyear.Jack,Iwonderedifyoucouldtellussomethingaboutthesalesoflastyear.Mr.Cheng,wouldyouliketobegin?Jason,whydontyoustart?,-,55,TimingThisshouldtakeabouttwohours.Themeetingisduetofinishat3.00oclock.Idliketokeepeachitemtotemminutes;otherwise,wellnevergetthrough.Iwouldli

27、ketoaimforathreeoclockfinish.Iwouldliketofinishbyfour.,-,56,ControllingaMeeting,OpeningthemeetingRejectingitemsKeepingpeopleonthesubjectPostponingatopicReferringtotimeChanginganitemCompletingtheagendaSummarizingAgreeingandassigningactionsClosing,-,57,ExpressionsforControlling,RejectingtopicsIdontthi

28、nkitsrelatedtooursubject.Whatyouaresayingmaybetrue,butithasnothingtodowiththemeetingtopic.KeepingpeopleonthesubjectPleasedontdigressfromthetopic.Pleasefocusonthetopic.Youaretalkingoffthesubject.,-,58,PostponingatopicWewillcometothatpointlater.Canwetalkaboutitlater?ReferringtotimeWewillspendtwentymin

29、utesonthisitem.Wecanonlytalkaboutitfortwentyminutes.ChanginganitemLetsreturntothefirstitemontheagenda.Shallwemoveontothenextitemontheagenda?,-,59,CompletingtheagendaRight,itlooksasthoughwevecoveredthemainpoints/areas.Ithinkthatjustaboutcoverseverything.Isthereanythingelsetodiscuss?SummarizingShallwe

30、gooverthemainpointsnow?Inconclusion/inshort/inaword,wehavediscussedthreepoints.IfIcansummarizewhatwehavediscussedsofar,wehavecovered3points.Tosumup,thereseemtobethreeplanswecanchoosefrom.,-,60,AgreeingandassigningactionsSo,whatsthenextstep?Couldyouletushaveareportbytheendoftheweek?ThatsXXhasagreedto

31、lookintotheproblem.So,youaregoingtowriteupproposal.ClosingThankyouforyourusefulopinions.Itseemswevediscussedeverything,soletsclosethemeeting.ThenextmeetingwillbeheldattheShanghaiBranch.,-,61,Problem-solvingMeetings,StatingproblemsTherearesomesignsthatmoraleisfalling.Wehavedifficultygettingstafftowor

32、kovertime.Recruitmentisnotkeepingupwithourneeds.ProposingobjectivesThethingIwanttolookatwithyouishowwecanimproveourservice.ThesubjectIwouldliketofocusonthismorningisperformance.TheissueIdlikeustoexploretodayisthecustomerservice.,-,62,PuttingforwardsuggestionsWhydontwehavealookatourprocedures?WhatIth

33、inkweshoulddoisincreasetrainingforourstaff.Idliketosetupataskforcetolookatourservice.ClarifyingSo,whatyouresayingisthatweshouldrethinktheprocess?Soyoumeanweoughttothinkitthroughagain?Inotherwords,youresayingthatthecompanycouldimprovetheservice?,-,63,ReactionstosuggestionsThatsagoodpoint.Iseewhatyoum

34、ean,butwemustbecareful.ImsorrybutImnotsureIagree.SummingupandallocatingtasksWeveagreedthatweregoingtoincreasestafftraining,.Dear,youllseetoit,willyou?Weveagreedthatwewillrethinktheprocess.Dear,willyoucoordinatethat?,-,64,ParticipatinginaMeeting,SettingoutfactsandfiguresExpressingopinionsSolicitingop

35、inionsAgreeinganddisagreeingRespondingInterruptingrecommending,-,65,ExpressionsforParticipating,SettingoutfactsandfiguresIdliketodrawyourattentiontothischart/table.IhavepreparedaPowerPointtoillustratethis.Wouldyoupleasetakealookatthis?ExpressingopinionsIbelievewecanfinishitontime.Inmyopinion,itwillb

36、efine.Itsquiteclearthatwellhavetodoit.Personally,Idontthinkweshouldchange.,-,66,SolicitingopinionsWhatdoyouthinkofthecustomersclaim?Howdoyouthinkweshoulddealwiththematter?Whatsyouropiniononthis?Whatareyourviewsonthis?Couldyoutellussomethingaboutthat?,-,67,AgreeingIagreewithyou.Idoalongwiththat.Youre

37、absolutelyright.Icouldntagreewithyoumore.Im100%behindyou.Ientirelyagreewithyou.,-,68,DisagreeingIdontagreewithyou.Idontgoalongwiththat.Iunderstandyouverywell,butIhavetodisagree.Imnotwithyou.Idontthinkitsworkable.Idontseeeyetoeyewithyouonthat.Itotallydisagree.,-,69,LimitedagreementImnotagainstit,butt

38、heresaproblem.Yes,Imwithyou,buttheresaproblem.WaitingtobeconvincedIcanseewhatyouregettingat.Therearetwosidestotheargument.Imnotsure/convincedaboutit.Ijustthinkweneedmoretime.,-,70,RespondingneutrallyOK./Allright.Iseeyourpoint.Iunderstandyourconcern.InterruptingMayIgetinaword?Sorrytointerruptyou,butc

39、ouldyoutellmethereason?Idontwanttointerruptyou,butcouldyougivemeanexample?CouldIjustmakeapointhere?,-,71,StrongrecommendationsIstronglyrecommendthatweputinmoreeffortsinpromotion.Theresnoalternative.Wehavetoputinmoreeffortsinpromotion.Ithinkwehavetoputinmoreefforts.,-,72,NeutralrecommendationsIpropos

40、e(formal)/suggest/recommendweputinmoreeffortinpromotion.Whydontweputinmoreeffortsinpromotion?WeakrecommendationPerhapswecouldconsiderchangingourprocedures.Maybeweshouldthinkaboutchangingourprocedures.,-,73,Cooperating(verbalandnonverbal),Followingrituals(welcoming,introducing,smalltalk,thanks,saying

41、goodbye)Followingroutines(timelimits,e.g.letothersspeak)Clarifying(Ibegyourpardon?/Ididntcatchwhatyousaid)Checking(YoumeanAmIright?)Askingforexplanations(Couldyouspeakindetail?)Showingunderstanding(nodding)Confirming(AmIright?),-,74,PlanningMeetings,GivingbackgroundinformationWeremeetingheretodiscusstheformulationofanewpolicy.Wevebeengivenpermissiontoproduceanewcatalogue.Wevebeentoldt