高三英语复习 投诉信.ppt

1、1,Complaint letter,来宾二中 邱佳凤,2,Step I Warming up,第一口语网 饭店抱怨 Restaurant complaint_标清.flv Q1: Is the guest satisfied with the waitress service? Q2: What happen in the video? 1. The waitress has spilt coffee on the guests pants. 2. The guests meal hasnt been served for a long time.,3,Q3 What will you do

2、 if you are not satistied with a waitress service? Make a complaint. Write a complaint letter.,4,应用文写作,-投诉信 complaint letter,5,投诉信（complaint letter） 投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。,6,A 范文 （日期） Aug. 8,2003 Dear Sirs,（称呼） I am writing to complain to you about the pair of shoes that I bought from

3、 your shop during the May Day. When I took it back home, I found there was something wrong with the shoes. As you will realize, I was extremely upset to discover all this. I am returning the shoes with this letter and look forward to receiving a new one of the same size.正文 （结束敬语）Yours truly （签名）Li M

4、ing,7,内容 : 王华女士给某商店经理写信投诉该店的营业员服务质量差 . 昨天她赶上一场大雨 , 顺便进入此店, 在卖戒指柜台关要求看一枚金戒指 , 但营业员(13员)服务态度不好, 拒绝接待 . 时间 :2001年2月28日,8,B 范文 February, 28th 2001 Dear Mr. Manager, Im writing to complain about the poor service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I fo

5、und a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because Im sure youll be able to make her understand how to serve

6、as a shop assistant. Yours faithfully Wang Hua,9,范例1. 情景介绍 假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个： （1）航空公司给你弄丢了一个重要的包，内有公司机密文； （2）飞机迟到一个半小时； （3）飞机上的食物很差； （4）乘务员的服务态度不好。 请你就此事给航空公司写一封投诉信。100词左右。,10,写作步骤： 审题，要做到“四确定” （1）体裁格式 ： （2）主体时态： （3）中心人称： （4） 内容要点： part 1 part 2 part 3,The approach to writing a complain

7、t letter,应用文（书信）格式,一般过去式,第一人称,2. 列提纲,11,I am _ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_. The reason for my dissatisfaction is _(总体介绍). In the first place,_(抱怨的第一个方面). In addition, _(抱怨的第二个方面). Under these circumstances（情况）, I find it _ (感觉)_(抱怨的方面给你带来的

8、后果). I appreciate it very much if you could _(提出建议和请求), preferably _(进一步的要求),and I would like to have this matter settled by _(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply.,提出要求和希望,12,写作步骤： 审题，要做到“四确定” （1）体裁格式 ：应用文（书信）格式 （2）主体时态：一般过去式 （3）中心人称： 第一人称 （4） 内容

9、要点：（列提纲）,2 投诉事由要点一 投诉事由要点二； 投诉事由要点三； 投诉事由要点-；,1自我介绍， 说明投诉理由；,3 提出要求 或希望,The approach to writing a complaint letter,13,3. 套连 Dear_, My name is Im writing this letter about Im sorry to say that Im very unhappy about First of all, Secondly, Thirdly, Fourthly, I hate to have to say this, but Honestly sp

10、eaking, The focus of my complaint is I do hope ,14,Dear manager, My name is Li Hua, a passenger of your airline. Im writing this letter about your bad service. Im sorry to say that Im very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important pape

11、r of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendants on the plane were unfriendly and impolite to me. Honestly speaking, this i

12、s the worst airline I know in the world. The focus of my complaint is where my bag is. I do hope you can help me find my bag and improve your service. Yours, Li Hua,自我介绍,投诉事由,投诉事由要点概括句,对抱怨、投诉的总结句,突出投诉的中心议题,提出要求和希望,15,Dear manager, My name is Li Hua, a passenger of your airline. Im writing this lette

13、r about your bad service. Im sorry to say that Im very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, t

14、he food on the plane was terrible. Fourthly, I hate to say this, but I think the attendants服务员 on the plane were unfriendly and impolite to me. Honestly speaking, this is the worst airline I know in the world. The focus of my complaint is where my bag is. I do hope you can help me find my bag and im

15、prove your service. Yours, Li Hua,16,Dear manager, 第一口语网 饭店抱怨 Restaurant complaint_标清.flv My name is Li Hua, a _ of your airline. Im writing this letter about your bad service. Im sorry to say that Im very unhappy about your _. First of all, _, which _. Secondly, _ _, which_. You know, I _. Honestly

16、 speaking, this is the worst _ . The focus of my complaint is _. I do hope you can _. Yours, Li Hua,guest,service,Your waitress spilt the coffee on my pants,made me have to take my pants off,my meal was not served until I called,kept me wait such a long time,was starving to death at that moment,your waitress,restaurant service,serving standard,improve you