(三五牌不锈钢炊具).ppt

1、Lesson 2 Inquiries,Spoken English for International Business,Foreign Languages College,Learning Point In this lesson, we will learn how to make inquiries and respond to others inquiries effectively.,Lesson 2 Inquiries,Background Knowledge Inquiry refers to asking price of the product you want to buy

2、 or sell in a certain market. In most of cases, inquiry is made by buyer to get information about the goods to be ordered such as quantity, specifications, prices, time of shipment and other terms. In response to an inquiry, a quotation may be sent by the seller. Sometimes, the seller may make an of

3、fer to a buyer voluntarily. An offer may be accepted or refused wholly or partly. The offeree(in most cases, refers to buyer) may find part of the offer unacceptable and may raise for further discussions his own proposals which constitute a counter-offer. It is a refusal of the offer which will be i

4、nvalid and unbinding once a counter-offer is made. The counter-offer thus becomes a new offer made by the original offeree to the original offerer. And in this chapter, well learn how to make inquiries and respond to others inquiries effectively.,Lesson 2 Inquiries,Lesson 2 Inquiries,Case Study,Pric

5、e inquiry (Part 1) F: Hi! My name is Brian Fryer. I am interested in your machinery tools. Ive seen your exhibits and your catalogues. They are very impressive. Here is a list of my requirements! I d like to have your lowest quotations, FOB Shanghai. C: Thank you for your inquiry, sir. ( after looki

6、ng at the inquiry) Could you also tell me the quantity you desire? F: I do that. But could you give me an indication of price? C: Yes, of course. Here you are, sir. All our FOB prices are listed here. But they are subject to our final confirmation. F: In that case, may I ask how the final confirmati

7、on is decided? C: Sure you can. Its usually decided on the size of your order. F: Oh, I see. Why dont I just put down the quantity I need then, so that you could figure out the final firm price. C: Thatll be great. Thank you, Mr. . .eh. . . F: Fryer. Brian Fryer. C: Thank you, Mr. Fryer.,Lesson 2 In

8、quiries,Price inquiry (Part 2) C: (coming from behind a huge table and reaching out hit hand) Mr. Jonathon, right? F: Right. C: Okay. Here is our price list and the samples are just displayed over there ( pointing to an exhibition counter close by) . F: Thank you. ( after studying the price Hit and

9、the samples, Mr. Johnathon returns to Mr. Li, the Chinese manager who shakes hand -with him just now) Well, Mr. Li. Im afraid your price is too high. Is this price firm? C: Oh, yes. This is our lowest price in reference to the price on the world market. F: How long will this price be good? I cant ma

10、ke the decision myself! Ill have to call my head office. C: This price will be good for three days. Do you think you have enough time or. . . F: Oh, yes. Ive got to go now, Mr. Li. See you later, (hurrying out) C: See you, Mr. Jonathon.,Lesson 2 Inquiries,Price inquiry (Part 3) F: For how long does

11、your quotation price remain open? C: Its open for three days. When can you decide the size of your order? F: That will depend on your list price. If your price is acceptable, we can place an order immediately. C: I can assure you this is our best offer. F: But compared with the same type of product

12、elsewhere, the price is really too high. We need to consider it a bit more carefully. Well get back to you tomorrow.,Lesson 2 Inquiries,Price inquiry (Part 4) F: Weve already gone over your quotations. The prices of some of the merchandise are really hard to accept. C: The merchandise listed in your

13、 inquiry list is all first class. There are some other different grades of merchandise, but the prices are naturally different. F: In that case, is there still room to negotiate on the price? C: Well, as I said, it really depends on the size of your order. We can deliberate the particular price for

14、each item based on the quantity of your order. F: That may not be a bad idea. Why dont we go over it item by item now? C: Okay, lets do that.,Lesson 2 Inquiries,Lesson 2 Inquiries,Class Activity,Compose a dialogue on the following situation. You sell Three Fives stainless steel cookware (三五牌不锈钢炊具) on behalf of China National Light Industrial Products Imp finally you settle on price.,Lesson 2 Inquiries,Lesson 2 Inquiries,Exercises,I. Answer the following questions. 1. What is an inquiry in business transactions?2. What is an offer in business transactions? II. Interpr