AIG发展管理技巧

1、Prepared by: #2006年10月31日,Add Value 增值; Innovate 创新; Grow 成长; Be Humble 谦逊; Communicate 沟通,发展管理技巧,A great leader/manager is someone who 一个伟大的领导/管理者会,continuously steps forward with solutions to problems 持续不断地寻找问题的解决方案 implements ideas to move organization closer to its objectives 执行观点使公司发展贴近目标 helps

2、 employees grow personally and professionally 帮助雇员在个人和专业方面不断成长,Behavioral Criteria行为标准,Yukls 14 managerial practices Yukl的14个管理实践 Planning a great leader inspires them with confidence in themselves” “一位好的领导用自信激励他人；一位伟大的领导树立他人的自信以激励他人” John F. Kennedy,Good attributes of a great leader一位伟大领导优秀的品德,Hire

3、 and fire carefully 谨慎地雇佣和解聘员工 Create a conducive and productive environment 创立融洽和高效的环境 Define success 界定成功 Develop talents 发展人才 Build morale 建立士气 Take ownership 拥有责任感,A dynamic leader stimulates people to do what they already want to do. 一位有活力的领导者能激励 员工做他们想做的事情！,Step-by-step Approach to practicing

4、Dynamic Leadership 循序渐进实践有活力的领导力,Set a positive leadership example 建立积极的领导形象 Earn others trust and respect 获得其他人的信任和尊敬 Give employees more responsibilities 给与员工更多的责任 Share insider information with employees 与员工分享内部信息 Maintain consistent work standard 维持一致的工作标准 Provide subordinates freedom of express

5、ion 为下属提供言论自由的环境 Be willing to accept responsibility for your employees 愿意承担员工的责任,Mobilize human energies and capabilities 激发员工活力和能力 Set challenging but realistic performance standards 建立赋有挑战性但实际的绩效标准 Communicate clear understanding of job responsibilities and expectation 对工作职责和期望的理解进行清晰的沟通 Check an

6、d review periodically 定期检查和回顾 Accept employees errors and mistakes 接受员工的过失和错误 Compliment employees on the job well-done 赞扬出色完成任务的员工 Demonstrate positive action 展示积极的行为,Step-by-step Approach to practicing Dynamic Leadership（Cont） 循序渐进实践有活力的领导力（续）,Explain clearly the corporate goals, objectives and di

7、rections 对公司愿景、目的和方向进行清晰的解释 Keep employees informed on new/latest development 及时通知员工最新发展状况 Foster morale 培育士气 Create team spirit 创造团队精神 Training, coaching and mentoring 培训、训练和辅导 Work closely with your assistant 与助理紧密合作 Conduct regular evaluation 进行定期的评估 Focus on performance and accomplishment 专注绩效和成

8、就,Step-by-step Approach to practicing Dynamic Leadership（Cont） 循序渐进实践有活力的领导力（续）,Your Management Style 你的管理风格,Ever manager has a style. Your style is born of your personality, values, experience and etc. 每个管理者都有他/她的风格。你的风格是和你的个性、价值观和经验等息息相关的。 No style is perfect. No style fits all occasions. 没有任何一种风格

9、是完美的，也没有一种风格适合所有情况。,Management Style 管理风格,The Commandant 命令型 The Parent 父母型 The Team Captain 队长型 The Coach 教练型 The Expert 专家型 The Remote Controller 遥控型,想一想,Did you see your style? And, what did your staff see you? 你认为你自己是哪个风格呢？你的员工有认为你是哪种风格？,Three (3) Effective Management Style 3个有效的管理形式,1. Particip

10、atory Style 共享形式 When the people in the team know where they fit into the big picture, they are more likely to be motivated to complete the task. 当人们了解他们在团队中适宜怎样的角色时，他们比较容易被激励出色完成任务。 Explain the details why their role is important 解释为什么他们的角色是重要的 Give them a sense of value and encourage ownership 使他们

11、有价值感并鼓励其责任感,2. Directing Style 指导形式 Projects with tight deadline and require top-down management will call for this style. 当项目截至日期比较紧急并要求从上之下的管理时，可以提倡这种形式。 Leader answers the 5W1H (what, why, where, when, who & how) 领导者需要回答5W和1H (谁、什么、时间、地点、原因和如何) Let the employees know what they need to do 让员工了解他们需

12、要做什么,Three (3) Effective Management Style (Cont) 3个有效的管理形式(续),3.Teamwork 团队协作 If we want to expedite a project and optimize a process for completion, managing by teamwork is the way to go. 如果我们想要加速完成一个项目并取得最好结果，可以使用团队协作进行管理的方式。 Motivate employees to pool their knowledge 激励员工集思广益 Communicate clearly

13、and concisely 清晰、简明的沟通,Three (3) Effective Management Style (Cont) 3个有效的管理形式(续),Part (1) Tips for Managing CHANGE 变革管理技巧（一）,1.You have to establish a good reason to change 你必须给出合理的变革原因 You have to get them face reality! 你必须让他们面对现实！ We fear change. Most people can not overcome their anxiety with chan

14、ging unless they develop an even greater anxiety with not changing. 我们都害怕变革，大多数人无法战胜变革带来的焦虑，除非不变回给他们带来更多的焦虑。 If you want people to change, do not give them a choice. If you are not creating disorder and instability, you are not leading change. 如果你想要人们改变，不要让他们有选择的余地。如果在引导变革的过程中没有制造混乱和不稳定，那么你就没有引导变革。,

15、Part (1) Tips for Managing CHANGE(Cont) 变革管理技巧（一）(续),2.You have to create compelling vision 你需要建立有说服力的远景 You can not lead people to change if you do not have a compelling vision of where you want to go and what you want to do 如果你没有一个有说服力的远景即你想达成什么目标和你想做什么，你就无法引导变革。 You have to understand your values

16、, needs, expectations, hopes and dreams first. 你首先需要了解你的价值、需要、期望、希望和梦想,Part (1) Tips for Managing CHANGE(Cont) 变革管理技巧（一）(续),3.Communicate, communicate and communicate some more 沟通、沟通和更多的沟通 Poor/inadequate communication is one of the chief reasons they cite for failed change efforts. 匮乏/不充分的沟通是他们提到变革

17、努力失败的一个主要原因 Keys to communicate effectively keep simple, use metaphors & analogies, send the message in different ways, walk the talk, lead by example. 有效沟通的关键是保持简单，使用比喻和比拟，用不同的方法表达信息，履行诺言和树立榜样。,Part (1) Tips for Managing CHANGE(Cont) 变革管理技巧（一）(续),4.Build a strong, committed, top management guiding

18、coalition 建立一个强有力并且尽责的高级管理指导团体 Successful change requires a sponsoring team a guiding coalition. 成功的变化需要一个支持团队 一个指导团体 A guiding team helps to articulate the vision, communicate with people, eliminate obstacles, generate wins and embed new approaches in the corporate culture. 这个指导团体帮助表达远景，与人沟通，排除障碍，取

19、得成功并将新的方法融入公司文化。,Part (1) Tips for Managing CHANGE(Cont) 变革管理技巧（一）(续),5.People do not resist their own ideas 人们不抵制他们自己的想法 People who participate in deciding what will change and how things will change not only are more likely to support the change, but also are actually changed themselves by mere ac

20、t of participation. 参与变革的人不仅会支持改变，而且在实际行动中他们也会改变自己以迎合变革。 If possible, involve everyone in revolutionary change through real-time strategic change event. 如果可能，让每个人参与改变，从策略到事件的变革。,Part (2) Tips for Managing CHANGE 变革管理技巧（二）,1.Identifying Opportunities for improvement 确认改进的机会 Keep up to date with devel

21、opments in your sector 掌握最新的发展趋势 Consider the importance of these developments to your organization 考虑到这些发展对你公司的重要性 Pass information on developments to the appropriate people 向合适的人传达发展的信息 Identify opportunities for improvements 确定改进的计划 Monitor and evaluate your operations continuously 不断地监督和评估你的操作 I

22、dentify any obstacles to change 明确变革的障碍 Learn from your experience 借鉴你的经验,Part (2) Tips for Managing CHANGE(Cont) 变革管理技巧（二）(续),2.Assessing the Pros and Cons of change 评估变革的优势与劣势 Get complete and accurate information 获得完整且正确的信息 Compare the advantages and disadvantages 优劣势对比 Assess the implications of

23、 introducing changes 评估引入变革所包含的问题 Take into account previous assessments of introducing change 考虑到之前所做的变革引入评估 Present your recommendations to the appropriate people 向合适的人展示你的建议 Amend your recommendations in the light of responses 根据反馈修改你的建议,Part (2) Tips for Managing CHANGE(Cont) 变革管理技巧（二）(续),3.Plan

24、ning Change 计划变革 Provide clear and accurate information 提供清晰且准确的信息 Get people involved 让人们参与 Make the case for change 制定变革案例 Identify potential obstacles to change 确定变革的潜在障碍 Develop a detailed plan 开发一个具体计划,Part (2) Tips for Managing CHANGE(Cont) 变革管理技巧（二）(续),4.Negotiating and agreeing the introduction of change 谈判并对变革的引入达成一致意见 Present plans and projected change 说明计划和项目的变革 Conduct negotiations in a spirit of goodwill 出于善意地组织谈判 Make compromises where appropriate 适当情况下进行妥协 Reach an agreement in lin