高三写作专练--投诉信.ppt

1、高三写作专题,A letter of complaint (A letter of gratitude/apology.),A Letter of Complaint,内容 投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词; 指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。 语气 投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。 策略 投诉信的写作策略Writing procedure： 说明投诉问题一描述具体情况一期待解决方案

2、 complain plaint n.,Practice: Topic Sentence Translation,1)我写信是要投诉你们餐厅服务差。 I am writing to complain about the poor service in your restaurant. 2)我写信是要投诉你们公司产品质量差, 并要求你们尽快解决问题。 I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon

3、 as possible. 3)我写信是告诉你们我不满意在你网站上购买的鞋子。 I am writing to inform you that I am not satisfied with the shoes bought on your website.,Practice: Passage Completion,请根据括号给出的中文提示填空。 Dear Sir / Madam， I have just returned from the English Summer Camp at your School of Language, and Im writing to express my

4、unhappiness with your program. I took part in the program in order to improve my English but(1) _ (使我失望的是), there were too many students in a class, in which case students were not able to practise a lot. Moreover, (2) _ _(课程内容简单, 话题不够新颖) so that students interest in English could not be aroused. (3

5、)_(更为糟糕的是), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away. It was once said in your ad that(4)_(学生可以参加丰富的社会实践活动) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money and please(5) _ _(请在此

6、处合理地提出你的赔偿要求), or I shall be forced to take the matter further. Yours， Li Hua,to my disappointment,Worse still,the course was simple and the topics were not fresh enough,students could be provided with many chances to enjoy social practice,give half of my money back,A Sample: 产品投诉,The earphones are

7、comfortable but it is a pity that the wire is a little too short. It worked well until last week when the LCD just refused to display anything from time to time and I failed to set the colors any more. It used so much energy that I had to constantly change batteries and could not play music download

8、ed from the Internet recently. In addition, your shop assistant was very rude when I asked to exchange for another one two days ago. I would like your company to exchange the product and make an apology to me.,投诉信开头/结尾常用句式和套话,1. 投诉信开头常用句式和套话： I am writing to complain/ make a complaint about/that. I

9、am writing to express my dissatisfaction/disappointment about. I am most reluctant to complain/ I feel bad to trouble you, but I am afraid I have to make a complaint about. I wish to draw your attention to the problem/fault.that I bought. 2. 投诉信结尾常用句式和套话： I trust you will take my complains seriously

10、 and. I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of. Frankly speaking, I am not prepared to put up with the situation any more. I must have you fully understand that without a satisfying solution, I will reserve my right to take

11、 legal action. I would appreciate it/ be grateful if you could.,A Letter of ComplaintUseful expressions,Im writing to express my dissatisfaction with. I am writing to complain about. For one thing. For another. Therefore, I wish to exchange it for another. or I declare a refund. Unless I receive a p

12、ositive reply within the next three weeks, I intend to take further action. I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I dont get full satisfaction. I hope you can look into this matter and give me a reply soon. I am looking forward

13、 to a prompt reply from you. I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of. I will greatly appreciate it if you can settle the matter as soon as possible.,模版参考：投诉信,Dear _, （I am _（自我介绍）. ）I feel bad to trouble you but I am afrai

14、d that I have to make a complaint about. The reason for my dissatisfaction is _（总体介绍）. In the first place, _（抱怨的第一个方面）. In addition, _（抱怨的第二个方面）. Under these circumstances, I find it _（感觉）to_（抱怨的方面给你带来的后果）. I appreciate it very much if you could _（提出建议和请求）, preferably _（进一步的要求）, and I would like to

15、have this matter settled by _（设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.,基础写作：投诉信,假定你是李华，你新买的某外国品牌iPhone5s出了故障，现在你写信到其公司反映问题。 写作内容： 1、购买日期：上个月 2、故障：一周前屏幕(screen)坏了，看不见 显示内容 3、已跟当地销售商家投诉，但其不能解决 4、要求：更换一台新的，如不行则要求退 货，拿回货款,1、购买日期：上个月 I bought an iPhone5s

16、from your company last month. 2、故障：一周前屏幕(screen)坏了，看不见 显示内容 A week ago something went wrong with the screen, on which nothing can be displayed. 3、已跟当地销售商家投诉，但其不能解决 Ive complained to the local sales agency about the case, but they cant solve it. 4、要求：更换一台新的，如不行则要求退 货，拿回货款 I request that you (should)

17、change/exchange it for a new one, or give my money back.,I bought an iPhone5s from your company last month. A week ago something went wrong with the screen, on which nothing can be displayed. Ive complained to the local sales agency about the case, but they cant solve it. I request that you change i

18、t for a new one, or give my money back.,It really brought me pleasure at the beginning.,I bought an iPhone5s from your company last month. It really brought me pleasure at the beginning. But unfortunately A week ago something went wrong with the screen, on which nothing can be displayed. Ive complai

19、ned to the local sales agency about the case, but they cant solve it. Therefore I strongly request that you change it for a new one, or give me my money back.,Last month, I bought an iPhone5s from your company. It really brought me pleasure at the beginning.,Last month, I bought an iPhone5s from you

20、r company. It really brought me pleasure at the beginning. But unfortunately A week ago something went wrong with the screen, on which nothing can be displayed. Ive complained to the local sales agency about the case, but they cant solve it. Therefore I strongly request that you change it for a new

21、one, or give me my money back.,Dear Sir or Madam, Thanks for your attention. Im writing to complain about your product.,I am looking forward to your reply. Li Hua,An Upgraded Version,Dear Sir or Madam, Thanks for your attention. Im writing to complain about your product. Last month, I purchased an i

22、phone5s produced by your company, which actually brought me some enjoyment. But Unfortunately, last week something went wrong with the screen, on which I cant see anything at all now. Worse still, for the sake of the problem, I made a trip to the shop where I bought it, only to come back disappointe

23、d. Consequently, I have no choice to make but write to you for assistance. Its my hope that you would change it for a brand-new one or refund me the purchase money. I am looking forward to your early reply. Li Hua,Errors in your composition (Basic Writing).,Errors in your composition (Basic writing)

24、.,1. Thanks you for your attention. Thank you for your attention. Thanks for your attention. 2. Its screen broke down a week before. Its screen broke down a week ago. 3. I have complaint about this to the local store. I have complained about this to the local store. 4. I have delivered my complain t

25、o the local saler. I have delivered my complaint to the local seller. 5. I demand to change the broken iphone into a new one. I demand you change the broken iphone for a new one.,投诉信-iphone5 A Possible Version,Dear Sir or Madam, Thanks for your attention. Im writing to complain about your product. L

26、ast month, I bought an iphone5 that your company made and it brought me some pleasure. But last week, I found something wrong with the screen and I cant see anything on it. I have complained about this to the shop which sold me this iphone5, but they couldnt do anything about it. I had no choice and

27、 I am asking you for help. I hope you can get me a new one or return my money to me. I am looking forward to your early reply. Li Hua,投诉信-iphone5 A Upgraded Version,Dear Sir or Madam, Thanks for your attention. Im writing to complain about your product. Last month, I purchased an iphone5 produced by

28、 your company, which actually brought me some enjoyment. Unfortunately, last week, something wrong with the screen, on which I cant see anything at all now. Worse still, for the sake of the problem, I made a trip to the shop where I bought it, only to come back disappointed. Consequently, I have no

29、choice to make but write to your company for assistance. Its my hope that you would exchange for a brand-new one or refund me the purchase money. I am looking forward to your early reply. Li Hua,巩固练习1：投诉信-网上购物,假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。 【写作内容】 请给网站写一封投诉信，包括以下内容：1. 写信的目的；2. 投诉内容；,要求：重新邮寄或退款；

30、 询问：若寄回，谁承担寄费？ 【写作要求】只能使用5个句子表达全部内容。（信的开头和结尾已给出，不计入句子总数。）Dear Sir, Thank you for your consideration _ Yours sincerely, Li Hua,例题导写,1. 划分信息、统筹全文。可把五句话信息划分如下：(1)写信目的; (2)申购情况; (3)实际情况; (4)要求; (5)询问。 2.突破难点、正确翻译。 请翻译： 1)在你的网站上 : 2) 投诉: 3) 从购买:. 4) 一双九码的鞋子: 5) 寄回: 6) 为付款: 7) 邮费 8) 给某人退款/某人获得退款 9）(申购情况和实

31、际情况的对比) 我订购的是, 但我收到的是,1) on your website 2) complain about. 3) purchase/buy sth. from . 4) a pair of size-nine shoes, a pair of shoes of size nine 5) send /post .back 6) pay for . 7) postage 8) give sb. a refund /get ones refund 9) What I ordered was. but I received.,One possible version,Dear sir,Im writing to complain about a pair of sneakers Irecently purchased from your website. WhatI orderedwas a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, therewas a ten-day delay in deliverin