新编实用英语综合教程二Unit-3-Communication-by-Phone.ppt

1、,Unit | Three,Communication by Phone,Unit Goals: What You Should Learn to Do 1. Make a phone call 2. Answer the phone 3. Leave and take a message 4. Pass the message to the person being called 5. Extend a phone call 6. Take / fill in a message What You Should Know About 1. Phone service in the USA 2

2、. Benefit or trouble of cell phones 3. Business telephone etiquette for success 4. The subjunctive mood,Contents,Section Talking Face to Face,Imitating Mini-talks,Speak and Recite,Speak and Perform,Study and Imitate,Imitate and Perform,Acting out the Tasks,Studying Business Cards,Following Sample Di

3、alogues,Putting Language to Use,Speak and Complete,Speak and Communicate,Speak and Translate,1) Who is speaking, please? Leena: Is it 223-5467? John: Yes. Who is speaking please? Leena: This is Leena Krieg. May I speak to Bill Morgan? John: Oh, Im sorry. Hes not in at the moment. 2) May I speak to .

4、 ? Joe: Hello. Is this the Chemistry Department? Secretary: Yes, it is. What can I do for you? Joe: May I speak to Mr. Mifflin? Secretary: Hold on, please.,SECTION I Talking Face to Face,Imitating Mini-talks,Speak and Recite,1 Work in pairs. Look at the picture and recite the following mini-talks fo

5、r communication by phone.,Back,Unit | Three,3) Can I take a message? Sam: Hello. This is Sam. May I speak to Terry? Lucy: Im sorry, but shes not here right now. Can I take a message? Sam: Yes. Please tell her to call me this evening at 653-8923. Lucy: OK. Ill tell her as soon as she gets home. 4) Ca

6、n you tell me your hours? Receptionist: Hello, the Art Museum. Can I help you? Jake: Yes. Can you tell me . er, what are the opening hours, please? Receptionist: We open at ten in the morning and close at five in the afternoon. Jake: Great. Thanks a lot. 5) I Must have Dialed the wrong number. Tim:

7、Hello. Jade: Hello. Id like to speak to Dr. Heckler. Tim: Nobody here by that name. Jade: Im sorry. I must have dialed the wrong number.,Window on Key Words,Back,接待员 拨号,Speak and Perform,Acting out the Tasks,2 Work in pairs and act out the tasks by following the above mini-talks.,1 Task: Ask for the

8、 number of the employment office in Chicago.,2 Task: Ask to speak to Mr. Smith.,3 Task: Dial the wrong number.,4 Task: Offer to take a message,5 Task: Call the city library to find out the opening hours,Back, Refer to the Data Bank in the Workbook for relevant expressions.,Studying Telephone Message

9、s,Study and Imitate,3 Taking or leaving a telephone message is part of a secretarys job. Now lets read the following message and try to use the information in it in your face-to- face talks.,Back,Back,1) Any Message, Sir? Gao: Hello, ABC Company. May I help you? George: Hello. This is George Richter

10、. May I speak to Mr. Zhang Lihua? Gao: Im sorry, but hes not in at the moment. George: When will he be expected? Gao: Hell be back in a few minutes. George: Thank you, Ill call back. Gao: Any message, sir? George: Well, maybe . Would you mind telling him that his order will be ready on Thursday and

11、asking him to call me any time before lunch. My phone number is 368-1130. Gao: Ive got it. George: Thank you very much. Gao: You are welcome.,Following Sample Dialogues,Imitate and Perform,4 Read the following sample dialogues and try to perform your own tasks.,Back,Unit | Three,2) You Must Have the

12、 Wrong Number Lady: Hello, whos calling, please? Bill: Hi, Nancy! This is Bill. Howre you doing? Lady: Im sorry, but Im . Bill: Have you finished your paper? Lady: Im sorry. You must have the wrong number. This isnt Nancy. Bill: Is this 574-0731? Lady: No. Its 547-0371. Bill: Im sorry. Lady: Thats a

13、ll right.,Back,Putting Language to Use,Speak and Complete,5 Imagine you are calling Judy. Complete the following conversation with her by filling in the blanks.,You: Hi, Judy. Its Mike. May 1 _ to Ken? Judy: Im sorry, Mike, but Kens not here now. You: He isnt? 2 _? Judy: Hes at a movie. You: A movie

14、? Whos he with? Judy: Well, uh, I think he 3 _ Eva.,might be with,I speak,Where is he,Back,You: With Eva?! Hes at a movie with Eva?! Judy: Would you like to 4 _, Mike? You: Yes, please! Tell him to 5 _ at 667-3452 this evening. Judy: Call you at 6 _. OK. You: Thanks a lot. Judy: Youre 7 _. Goodbye.,

15、Putting Language to Use,Speak and Complete,Back,5 Imagine you are calling Judy. Complete the following conversation with her by filling in the blanks.,welcome,leave a message,call me,667-3452,Secretary: Hello? You: 1 _?(您好！史密斯先生在吗？) Secretary: Im sorry, but hes not in now. Would you like to leave a

16、message? You: 2 _. (是的。请告诉他给医生办公室打个电话。号码是864-3509。) Secretary: 864-3509. OK. What time hed better call? You: 3 _. (最好是今天下午2点左右。) Secretary: Ill tell him as soon as hes back. You: _! (多谢！) Secretary: Youre welcome. Goodbye.,Speak and Translate,6 Imagine you are a nurse of a hospital and you are calli

17、ng Mr. Smith, but he is not in. His secretary is answering the phone. Fill in the blanks according to the Chinese version provided.,Back,Thanks a lot,Hello. May I speak to Mr. Smith, please,Yes, please. Tell him to call the doctors office. The number is 864-3509,Itd be best if he could call this aft

18、ernoon, at about 2 oclock,Speak and Communicate,7 Imagine a woman is calling Mrs. Sato, but shes not in. You are answering the phone. Play your role according to the clues given in brackets.,1 Hello? 2 Im sorry, but shes not in at the moment. Would you like to leave a message? 3 Ill tell her as soon

19、 as shes back. 4 Youre welcome.,You: 1 (电话铃响了，你拿起电话接听。) Lady: Hello. May I speak to Mrs. Sato, please ? You: 2 (告诉对方她现在不在，并询问是否 有什么事需要转告。) Lady: Yes, please. Tell her to call Betsy at Betsys Beauty Salon. The number is 567-9033. You: 3 (告诉对方她一回来你就转告她。) Lady: Thanks a lot. You: 4 (表示不用客气。),Back,Unit

20、| Three,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,Listen and Match,Listen and Translate,Handling a Dialogue,Listen and Decode,Understanding a Short Speech / Talk,Listen and Complete,Listen and Match,Listen and Answer,Listen and Complete,Listen and Ans

21、wer,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,1 Listen to ten sentences for workplace communication cross-referenced with their Chinese translation and try to remember them.,Back,Window on Key Words,extension 电话分机 put . through 把接通 connect 接通，连接,Back,

22、Listen and Match,2 Listen again to the above sentences rearranged in sequence, and then match them with their Chinese translation.,1) a. 请给我接23-5531。 2) b. 请稍等，我给您接通。 3) c. 对不起，他现在不在。 4) d. 你好，我是露西。你是哪位？ 5) e. 早晨好。我是杰克辛普森。 6) f. 请给我接443分机。 7) g. 对不起，你拨错号码了。 8) h. 您想留口信吗？ 9) i. 别挂电话，我看一下他在不在。 10) j.

23、电话占线。,h,e,b,a,i,f,j,d,g,c,Back,Listen and Translate,3 Listen to ten topic-related English sentences for workplace communication and translate them into Chinese orally.,Back,1) 我想找特里听电话。 2) 他预计什么时候回来？ 3) 我能在今天晚上和他联系吗？ 4) 请告诉他拨打78-5672找伊娃。 5) 对不起， 我一定是拨错区号了。 6) 请你一小时以后再来电话。 7) 你要留口信吗？ 8) 对不起，电话号码已经改了。

24、 9) 我什么时候能和她联系？ 10) 对不起，打扰你了。,1) I would like to talk to Terry. 2) When is he expected to be back? 3) Can I contact him this evening? 4) Please tell him to phone Eva at 78-5672. 5) Sorry, I must have got the wrong area code. 6) You can call again one hour later. 7) Could I take a message for you? 8)

25、 Sorry, the number has been changed. 9) What time could I reach her? 10) Sorry to have trouble you.,Script:,Back,Tom Williams arrives at Changdong Airport. He calls his friend, 1 Dr. Nan, Dr. An, Dr. Wan . His friend is surprised by his 2 late, early, punctual arrival. She is going to pick him up at

26、 the 3 airport, hotel, office . Then she is going to take him to the 4 hotel, department, company , which is just a 5 five-minute, ten-minute, fifteen-minute walk to the school.,Handling a Dialogue,Listen and Decode,4 Listen to a dialogue and decode the message by finding out the correct choices in

27、the brackets according to what you have heard.,Script,Back,An: Hello, Dr. An here. Tom: Hello, Dr. An. This is Tom Williams from Miami University. An: Oh, Tom. Youve arrived at Changdong Airport, havent you? Tom: Yes. I took the earlier flight. An: Hows your trip? Tom: Very nice. An: Would you pleas

28、e wait there and Ill go and pick you up? Tom: OK, thank you. Ill be at Gate 5. By the way, where do you take me to first, the hotel or your department? An: To the hotel, so you can have a little rest first. Tom: Thank you. Is the hotel far away from your school? An: No. Just a ten-minute walk. Tom:

29、Thats wonderful.,Script:,Back,Listen and Answer,5 Listen to the dialogue again and then answer the following questions orally.,Back,1) Whom did Tom want to speak to? 2) Where is Tom from? 3) Why wasnt Dr. An there to meet Tom at the airport? 4) How was Toms trip? 5) Where did Dr. An drive Tom to, th

30、e hotel or the school?,Dr. An。 Miami University. He took the earlier flight. Very nice. The hotel.,An: Hello, Dr. An here. Tom: Hello, Dr. An. This is Tom Williams from Miami University. An: Oh, Tom. Youve arrived at Changdong airport. Havent you? Tom: Yes. 1 _. An: How was your trip? Tom: 2 _. An:

31、Would you please wait there and Ill go and pick you up?,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.,Very nice,I took the earlier flight,Back,Tom: 3 _. By the way, where will you take me to first, the hotel or your school? An

32、: 4 _, so you can have a little rest first. Tom: Thank you. Is the hotel far away from your school? An: No. 5 _. Tom: Thats wonderful.,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.,Back,Just a ten-minute walk,OK, thank you. Il

33、l be at Gate 5,Well go to the hotel,Nowadays we are not only “on the wheel”, but also on the “1 _. I dont need to mention the mobile phones people play with everywhere. The fixed phones are easily accessible. Almost every 2 _ has a phone. Some families even have two or three phones. Each workman, te

34、acher, and 3 _ has a phone in his or her office. Pay phones are 4 _ at bus stops, railroad stations, airports, hotels, restaurants, 5 _, department stores, on numerous street corners, and in most libraries and office buildings. Phones provide simple, economical, but very 6 _ means to do a lot of thi

35、ngs. If you want to go to the movies, you call to know whats on and 7 _, and check the prices. If you want to buy something, you would 8 _ to make sure the store has what you need, and at a good price. If you want to 9 _, youd better call to find out about the routes, schedules, hotels, prices, and

36、to make 10 _.,Understanding a Short Speech / Talk,Listen and Complete,7 Listen to a short speech twice and during the second listening, put back the missing words in the blanks.,Back,reservations,phone,family,secretary,found,gas stations,efficient,when,call ahead,travel,Unit | Three,a. one phone b.

37、two phones c. three phones d. four phones,a. cars b. the Internet c. telephones d. the computer,Column A Column B,Listen and Match,8 Listen to the short speech again and match the information in Column A with the choices in Column B.,1) The speaker says “we are on the phone”, he means we use _ a lot

38、.,2) Almost all American families have now _.,Back,a. at your own home b. free of charge c. wherever you are d. in many public places,a. the travel booking service b. the movie information c. the popularity of mobile phones d. the use of fixed telephones,a. make an appointment b. ask for a reduced p

39、rice c. know whats on and when d. pay for a ticket,Column A Column B,Back,3) Pay phone service is available to you _.,4) If you want to go to the movies, you can phone to _.,5) The talk is mainly about _.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answerin

40、g the following questions.,Back,1) What does the speaker mean by using “on the wheel” and “on the phone”? 2) What kind of phone is the speaker mainly talking about, the mobile phone or the fixed phone?,Now American people are not only travel a lot but also using telephone a lot. The speaker is mainl

41、y talking about the fixed phone.,Fixed phones are easily accessible. Almost every American family has a phone or even two phones. Pay phones can be found in many public places, such as bus stops, railroad stations, airports and restaurants. The telephone provides simple, economical, but very efficie

42、nt means to help people do a lot of things such as shopping and traveling.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answering the following questions.,Back,3) How popular are the fixed phones now? 4) Where can people find pay phones? 5) What kind of thin

43、gs can people do on the telephone?,General idea,Now American people are not only “on the wheel”, but also “on the phone”. I dont need to mention the mobile phones people use everywhere. The fixed phones are easily accessible. Almost every American family has a phone or even two phones, and people ha

44、ve a number of phones in their offices. Pay phones can be found in many public places such as bus stops, railroad stations, airports, hotels, restaurants, gas stations, department stores, on numerous street corners, and in most libraries and office buildings. Phones provide simple, economical, but v

45、ery efficient means to help people do a lot of things such as shopping and traveling.,General idea,Back,SECTION III Trying Your Hand,Practicing Applied Writing,Write and Simulate,Write and Create,Writing Sentences and Reviewing Grammar,Write and Correct Mistakes,Write and Translate,Write and Describ

46、e a Picture,Write and Apply Rules,SECTION III Trying Your Hand,Practicing Applied Writing,Write and Simulate,1 Read the following two samples of telephone messages and learn to fill in the form or write your own.,Back,Back,Write and Create,2 Use the information below to fill in the “WHILE YOU WERE O

47、UT” form.,Sam,Mary Adams,3:15 P.M.,396-8067,Call back to tell her the repair cost. She can get her car at 4 P.M.,Ben,Back,3 Write a telephone message according to the information below.,Back,Kathy, Mrs. Ross wants to sign up for summer classes. Call her at 426-1103 before 3 P.M. Rose 11 A.M.,Writing

48、 Sentences and Reviewing Grammar,Back,The Subjective Mood,4 Fill in the blanks with the verbs given in brackets, paying special attention to the subjunctive mood.,Write and Apply Rules,1) If I were you, I ( accept ) _ the job. 2) If they were here tomorrow, the problem (solve) _. 3) Luckily I was we

49、aring a seat belt. If I hadnt been wearing one, I (injure) _ seriously. 4) Were it for their help, we (not overcome) _ the difficulties. 5) If we hadnt got everything ready by now, we (have) _ a terrible time tomorrow. 6) He works with such enthusiasm as if he never (know) _ fatigue (疲倦). 7) He woul

50、dnt have been saved even if he (send) _ to hospital at once. 8) If only I (take) _ your advice at that time!,had taken,would accept,would be solved,would / should / could / might have been injured,would not have overcome,would have,had been sent,knew,Back,9) We wish that people everywhere (show) _ m

51、ore concern for the environment around them. 10) Modern business and industry demand that every manager (know) _ much about economic management. 11) It is desired that this rule (obey) _ by everyone working here. 12) It is a great pity that he (be) _ so stubborn (顽固). 13) It is high time that you (l

52、earn) _ English and computer well. 14) I would rather that Mr. Williams (make) _ the speech at the conference instead of the dean that day. 15) He would sooner you (not see) _ him any more in the future.,Back,Write and Apply Rules,4 Fill in the blanks with the verbs given in brackets, paying special

53、 attention to the subjunctive mood.,showed,(should) know,(should) be obeyed,(should) be,learned / learnt,had made,did not see,1) If you would buy one box at the regular price, you would receive another one at no extra cost. 2) Since her blood pressure is much higher than it should be, her doctor ins

54、ists that she will not smoke any longer. 3) If you had gone to last nights game, you must have enjoyed seeing our team win. 4) It is advisable that she may leave for Madrid as soon as possible. 5) Did you visit Los Angeles on your vacation? If I would have a week off.,Write and Correct Mistakes,5 Co

55、rrect the errors in the following sentences.,would buy bought / were to buy will not smoke shouldnt smoke / not smoke must have enjoyed would / could / should / might have enjoyed may leave (should) leave / leave would have had,Back,Back,6) It is desired that she was promoted to the position of the

56、manager. 7) I wish that they didnt leave so early that day. 8) I could buy the ten-speed bicycle myself, but my mother promised to give it to me on my birthday. 9) I would rather that Miss Evans taught us English literature last semester. 10) “Dont you think it is time that you work harder at your l

57、essons?” the mother said to Tom.,was promoted (should) be promoted didnt leave hadnt left could buy could have bought taught had taught work worked?,My idea is that we (should) give them a hand when they are in trouble. It is necessary that another computer center (should) be set up in our department. The old woman wishes she could live to see her grandson go to college. He talks about tha