商务礼仪英文版.ppt

1、Company Logo,The Etiquettes of Businees, -HuSha 2011-11-15,Company Logo,Contents,Company Logo,Reception Etiquettes,Visiting Receiving,Company Logo,The Visiting,1) Preparation Make an appointment and be punctual Look up your destination on a map before departing Dont bring any food or drinks with you

2、 to someones office.,Company Logo,2) When gonging to visit Be polite to everyone at the office. Sit only when invited to do so without being asked. Dont try to read any document, letter or card unless given to you. Even if you are 5 minutes late, apologize sincerely. If the host must take a phone ca

3、ll while you are there, ask if he would like privacy for the call. (e.g. Should I go outside?),Company Logo,3) Leaving Whether you have accomplished your mission or not, thank your host for having receiving you, shake hands and leave promptly when it is time to leave.,Company Logo,4) Follow-up A tha

4、nk-you letter for reception and suggestion Another follow-up letter to continue the discussion over the things you are planning or have discussed.,Company Logo,The Receiving,1)Preparation Provide clear direction. Be on time for your appointment. Make sure your documents are ready. Clear comfortable

5、space for your visitors to sit, as well as some writing space on the desk. Be ready with sufficient chairs already in place for group visitors. Make your time limitation clear up front.,Company Logo,2) Hosting Always stand up to greet and shake hands with visitors. Terminate your telephone conversat

6、ion immediately when your appointment arrives. Allow your office visitors to be seated before you are. Offer your visitors something to drink. (e.g. water, or coffee) Accept only emergency phone calls and concentrate on the visitor. Escort your visitors out instead of letting them wander.,Company Lo

7、go,3) Seeing the Visitors off It is good manner to open the door and go out after the visitor when bidding farewell (means to leave) in your office. Then, usually, escort the visitor to a point of exit from the company.,Company Logo,Table manners,Chinas table manner Wests table manner The manners in

8、 common between them,Company Logo,The table manner in China,In China the dishes are placed on the table and everybody shares Everyone is supposed to let the guest and seniors eat every dishes first. Do not have to use the chopsticks to tap the tray and bowl. Sometimes the Chinese hosts use their cho

9、psticks to put food in your bowl or plate. This is a sign of politeness. Make sure the spout of the teapot is not facing anyone. It is impolite to set the teapot down where the spout is facing towards somebody.,Company Logo,Company Logo,Company Logo,Some things must be attention,Starter,soup,Main co

10、urse,dessert,Baked garlic and Cheese Mushrooms,Company Logo,Eating Habits in West,Wash you hands before each meal. Knife and spoon are placed to the right of the plate. The fork is on the left. Open the napkin and place it in your lap before starting. Do not take food if it is being passed by you at

11、 another persons request. Swallow food before talking. Talk only of pleasant subjects during the meal. Compliment the host on the food. Take food in small pieces.,Company Logo,Company Logo,The manners in common,Sit up straight. Dont speak with your mouth full of food. Chew quietly, and try not to slurp. Keep bites small. Eat at a leisurely pace. Dont wave utensils in the air, Keep your elbows off the table.,Company Logo,Telephone Manner,Answering Calling,Company Logo,Answer all calls within 3 rings Be patient and smile Repeat information to be sure its co