IATF16949 外审 可能会问最高管理者的问题 (Questions to TOP)

1、IATF16949审核可能会问到最高管理者（也有可能是管代）的问题1. 公司的经营计划；The companys business plan;Yes, we have for year 2017 and 2018.2. 公司的经营计划是如何编制的（制订计划的依据）？质量目标有没有考虑到计划中？根据总公司的规定？根据过往的实际、行业的水平、市场的需求等参考要素，包含质量目标（如：内部质量成本）2. Whats the companys business plan based on? IF The companys business plan comtain quality objectives?

2、According to the regulations of the general company? The quality objectives (such as internal quality cost) are included in the reference elements of past reality, industry level, and market demand.3. 公司的相关方有哪些？具体有什么要求和期望？如何满足相关方的期望？我司进行过相关方识别评审活动，详见相关方与期望要求识别表、相关方需求与期望评审表What are the needs and expe

3、ctations of companys interested parties? What are the specific requirements and expectations? How to meet the expectations of the parties concerned?How to meet it?We have conducted relevant party identification and review activities, including the relevant party and expectation requirements identifi

4、cation form, the relevant partys requirements and expectations assessment table.4. 如何理解公司的环境（介绍一下）？How to understand the environment of the company?我司进行过公司环境分析详见SWOT分析。-john 5. 公司面临哪些风险和机遇？针对这些风险和机遇有没有制订什么措施？What are the risks and opportunities that the company faces? Are there any measures to deal

5、with these risks and opportunities?我司进行过风险和机遇评审活动，针对风险和机遇制作了风险和机遇分析表We have conducted risk and opportunity assessment activities and made the risk and opportunity analysis list for risks and opportunities.6. 公司为达成目标，制订了什么样的激励措施？有没有对目标进行定期的评审？What incentive measures have been made by the company to a

6、chieve its goals? Is there a regular review of the target?人力资源部制定了一系列的员工激励措施来促使公司目标达成，我们每月会回顾KPI指标的完成情况。The human resources department has set up a series of employee incentives to achieve the goal of the company. We will review the completion of the KPI indicators each month.7. 公司的客户有哪些？这些客户的特殊要求是什

7、么？如何获取客户的特殊要求？如何将客户的要求转化为公司内部的要求？公司主要的客户是SGM&CJLR，SGM的客户特殊要求是上汽通用汽车对供应商质量要求的规定；CJLR的客户客户特殊要求是供应商质量要求手册8. 针对体系的变更是如何管理的？How to manage the change of quality system?除了IATF16949转版外，公司目前没有体系方面的变更，但策划了相应的变更流程，针对顾客及其要求的变更、公司组织架构、公司管理层或者公司所处的内外部环境等方面，一旦发生变更会进行相应的措施，如职责权限重新分配，体系文件重新调整，经营环境重新策划等。In addition t

8、o the IATF16949 transition, the company has no system change, but the change planning process, internal and external environment for our customers and their requirements change, organizational structure, management of the company or the companys, once a change occurs will be the corresponding measur

9、es, such as the authority of re allocation system the file to re adjust the operating environment, re planning.9. 组织的质量方针是什么？是如何制定出来的？制定的依据是什么？有书面的质量方针吗？是否沟通到组织的全体员工吗？What is the quality policy of the organization? How did it come out? What is the basis for making? Do you have a written quality poli

10、cy? Do you communicate to all employees of the organization?我司的质量方针是玛汀瑞亚致力于Martinrea is dedicated to maintaining a Quality Culture with：运用精益工具进行持续改进Continuous improvement using lean tools使用积极主动的绩效评估Using proactive performance measures主导产品和制程创新Leading product and process innovations组建团队以解决问题Team base

11、d problem solving利用文件化系统Utilizing documented systems激励员工参与Rewarding employee involvement超越客户期望Exceeding customer expectations制定依据martinrea honsel 的愿景以及集团总部给予的要求。我司新员工培训的内容中包含质量方针内容，并且在一些公开场合进行悬挂宣传如走廊、食堂。10. 组织的质量目标有哪些？是否包含组织总目标？各职能部门目标和各个层级的目标？制定质量目标的依据是什么？目标是否可以测量？制定的质量目标是否在期限内达到？制定的质量目标是否符合顾客的期望？W

12、hat are the quality objectives of the organization? Does it contain the overall organizational goal? The objectives of the functional departments and the goals at all levels? What is the basis for making quality goals? Can the target be measured? Are the quality goals set up within the deadline? Are

13、 the quality goals set up in accordance with the expectations of the customers?质量目标包括：“内部质量”“外部质量”“顾客抱怨”“售后问题”“及时反馈率”等，包含组织总目标。我司质量目标分解到各个部门，制定目标依据过往实际和集团公司要求，指定的目标我司会定期评审制定纠正预防措施。我们持续满足顾客要求。The quality objectives include: internal quality, external quality, customer complaint, after-sale problem, t

14、imely feedback rate, etc., including the overall organizational goals. Our quality objectives are decomposed to all departments, and the objectives are set out according to past requirements and group requirements. Our company will regularly review and formulate corrective and preventive measures. W

15、e continue to meet the demands of our customers.11. 最高管理者如何理解以顾客为中心的理念？是通过什么途径，什么方式了解顾客的满意度？对于顾客不满意项是如何处理的？我司的愿景中有一条customer is king 我们把它作为公司的核心文化进行推行，每年我们会分发供应商调查表调查顾客的满意度，对于顾客的抱怨、退赔以及服务等要求，我们致力于第一时间解决整改答复顾客。12. 最高管理者是通过什么方式把顾客的要求和法律法规的要求沟通到组织的各个层次和全体员工的？我们是如何遵守这些法律法规的？我司有例行的安全、质量、环境等会议，法律法规的相关要求会在

16、会议上传递给部门负责人，再由他们向基层员工传递。会上我们还会展示一些法律法规的典型案例，让我们的员工学习。13. 最高管理者是如何知道组织的资源需求？是否提供了适用的资源？ 最高管理者委派采购部对各部门的资源需求进行收集（PR），最高管理者会对这些需求进行审批。最高管理者致力于提供满足要求的资源。14. 最高管理者是如何理解持续改进？有哪些地方需要持续改进？是否有具体规划？持续改进的有效性如何？14. How do the top managers understand continuous improvement? Where do we need to continue to improv

17、e? Are there any specific plans? What is the effectiveness of continuous improvement?1、精益生产、2、质量6Sigma项目（A3报告）、3、8D活动等都是我司持续改进的方法。目前我司“内部质量”指标未能达标需要持续改进。改进计划。15. 顾客投诉如何处理？如果没有发生顾客投诉，是否就意味着顾客满意呢？我司由顾客代表、质量部作为顾客方的对接人进行沟通，若发生客诉时，由这两个部门进行对接并向内传递，组成问题解决小组，在顾客要求的时间的完成分析整改。就算没有顾客投诉，我司也致力于不断改进，朝着我们的愿景去努力。16

18、. 是否设置了管理者代表？管理者代表的职责是什么？管理者代表参与了哪些质量活动？我司任命“张科”作为管理者代表。职责为1.确保质量管理体系的过程得到建立和保持;To ensure that the process of quality management system is established and maintained;2.向公司总经理报告质量管理体系的业绩,包括改进的需求;Report to the general manager of the company on the performance of the quality management system, includin

19、g the need for improvement;3.在整个组织内促进顾客要求意识的形成;To promote the formation of consciousness of customer requirements throughout the organization;4.就质量管理体系有关事宜对外联络。17. 最高管理者是否认为需要定期开展管理评审？开展了管理评审吗？评审了一些什么内容？有无评审输出，是否包括资源需求与改进建议？需要定期开展管理评审，已完成2017年管理评审。评审内容和输出详见管理评审报告18. 是否设置了顾客代表？顾客代表的职责是什么？顾客代表是否参加了组织内

20、一些质量会议或质量活动？顾客代表是否就选择特殊特性、制定质量目标、实施纠正与预防措施、产品的设计等方面发表过自己的意见或建议？采纳了吗？我司任命“冷俊生”为顾客代表，代表顾客参与汽车产品的生产、工程等方面的有关评审或决策。顾客代表也参加内部的质量改进、质量策划等活动，顾客代表就特殊特性选择、质量目标、产品设计等方面发表了意见。In the implementation of IATF16949 system to ensure that meet customer requirements, including the selection of special characteristics,

21、 the establishment of quality objectives and related training, improvement of process measures, the process of product design and development, specially appointed Junsheng Leng is our customer representative, on behalf of the customer participation of automotive products production, engineering and

22、other aspects of the assessment or decision.19. 最高管理者是如何监控产品质量的？监控的结果是否能达到预期的效果？通过IT提供的产品质量信息实时数据监控产品质量，目前我司产品质量未能达到预定目标，正在持续改进过程中。20. 组织是否有产品分包？分包活动是如何控制的？无21. 最高管理者是如何监控员工的工作质量？又是如何提升员工的工作技能？我司人力资源行政部会开展一系列考评机制对员工的工作质量进行监控，并制定员工年度培训计划提升员工工作技能。22. 最高管理者是如何分配各个部门的职能？如何分配各级管理人员权责？JOSE回答建议按照过程分配工作。23.

23、 组织决定实施16949的初衷是什么？最高管理者在推行16949时参与了哪些活动，遇到了哪些困惑的问题？初衷应该是满足顾客要求，适应市场，持续改进，减少内耗，树立产品品质形象等。参与了管理评审会议、转版启动会、转版培训活动。困惑JOSE回答。3. 4. 5. The company faced to which risks and opportunities?HOW to deal with these risks and opportunities?6. If we have some kind of incentives to achieve the goal?and Regularly

24、review the target?7. WHO is our companys customers?If there are customerspecific requirements;?How to get these information ?How to convert customer requirements into internal requirements?8. 9. What is the organizations quality policy?How is worked out? basised on what?Have a written quality policy

25、?Whether the organization train all the staff?10. Does quality policy include organisations goals?all levels of various functional departments has its Target?What is the quality goal basised on?if The target can be measured?how to reach the target before deadline?if the quality objectives meet custo

26、mer expectations?11. how to understand the concept of customer-oriented?Is what, by what way to get customer satisfaction informatiin? how to deal with the customers comlian?12. by what way put the customers requirements and related laws and regulations for communication to the organization all staf

27、f?How did we abide by the laws ?13. how to know the organizations resources requirement?Provide the suitable resource?14. how to understand continuous improvement?What parts of our company need continuous improvement?Is there any plan?how about the effectiveness of continuous improvement?15. How to

28、deal with Customer complaints?DO you think no customer complaints occur means the customer satisfaction?16. Do we Set up a management representative?What are the responsibilities for the management representative?if The management representative to participate in quality activities?17. DO you think company should carry out the management review regularly?have you carried out the management review recently?what is the management Review content ?is there Any review output, including resource requirements and Suggestions for improvement?18