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1、,关于考试: 平时成绩(70%):课堂发言+考勤 卷面成绩(30%),上课方式: 课本内容 学生自己发言,part 1 the front office,the managers remarks,1. what is the aim of a hotel ? 2. can you say something about the great importance of the front office ? 3. why should the hotel staff have a strong sence of responsibility ? 4. how can the hotel achie
2、ve greater financial success ?,questions:,unit 1,room reservations,1-1 a long distance call reservations(长途电话预定) 1-2 a group reservation(团体预定) 1-3 a face-to-face reservation(门市预定),equivalent 平行的 arrival 到达的 may 26th 5月26日 credit card 信用卡 take care of 照顾,处理 parking lot 停车场 10% discount 九折,representat
3、ive 代表 ua 美国联合航空 confirmation 确认 assist 协助;帮助 southward 向南 available 可获得的 referral 参考的,dialogues:,new wards:,unit 1,room reservations,exercises 2:,self-introduction please make a brief self-introduction in 3 minutes at least, you can try it from the aspects below: name hometown interestsnobodywillev
4、erknow.youjustflyintothesky; thewholeskyisyours.buttheparrotwasclingingsodeeply,sohard,thatthemansaid, whatisthematter?areyou mad? hetriedtotaketheparrotoutwithhisownhands,butthe parrotstartedpeckingat him,andatthesametimehewasshouting, freedom!freedom!,3,thevalleysinthenight echoedandreechoed,butth
5、emanwasalsostubborn;hewasafreedomfighter.hepulledtheparrotoutandthrewhimintothesky;andhewasvery satisfied,althoughhis hand washurt.theparrothadattackedhimasforcefullyashecould,butthemanwas immensely satisfiedthathehadmadeasoulfree.hewenttosleep.inthemorning,asthemanwaswakingup,heheardtheparrotshouti
6、ng, freedom!freedom hethoughtperhapstheparrotmustbesittingonatreeoronarock . butwhenhecameout , theparrotwassittinginthecage.thedoorwasopen.,4,unit 3 personalized services 个性化服务,dialogues: 3-1 about the room services (客房用餐服务) 3-2 solving the minibar problem (解决小冰箱的问题) 3-3 about baby-sitting services
7、 (托婴服务),function study:p132 structure study:p131 exercises: 1 p135 iii 2 p136 iv 3 p134 i,thestorygoesthattwofriendswerewalkingthrough thedesert.duringsomepointofthejourneytheyhad anargument,andonefriendslappedtheotherone in theface. theonewhogotslappedwashurt,butwithoutsaying anything,hewroteinthes
8、and: todaymybestfriend slappedmeintheface.“ theykeptonwalkinguntiltheyfoundanoasis,where theydecidedtotakeabath.theonewhohadbeen slappedgotstuckinthemireandstarteddrowning, but thefriendsavedhim.,1,afterherecoveredfromtheneardrowning,hewroteon astone: todaymybestfriendsavedmylife.“ thefriendwhohadsl
9、appedandsavedhisbestfriend askedhim, afterihurtyou,youwroteinthesandand nowyouwriteonastone.why? theotherfriendreplied: whensomeonehurtsuswe shouldwriteitdowninthesandwherewindsof forgivenesscaneraseitaway.butwhensomeonedoes somethinggoodforus,wemustengraveitinastone wherenowindcanevereraseit.,2,lea
10、rntowriteyourhurtsinthesandandto carveyourbenefitsinthestone. theysayittakesaminutetofindaspecialperson,an hourtoappreciatethem,adaytolovethem,butan entirelifetoforgetthem. sendthisphrasetothepeopleyoullneverforget.itsa shortmessagetolet themknowthatyoullneverforget them.,3,unit 4 laundry services,d
11、ialogues: 4-1 explain how to get the service (介绍洗衣服务) 4-2 suggesting expressing services (建议快洗服务) 4-3 “honesty is the best policy” (诚实至上),unit 4 laundry services,structure study function study exercises(练习): 1 p145 iv 2 p146 v 3 p144 i,unit 5 miscellaneous services, dialogues 5-1 open the door with the duplicated key (用备用
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