BEC商务英语Module-6.ppt

1、Module Six,Business Travel,6.1 Business travel 商务旅行,Focus 学习重点 熟悉与商务旅行相关的词汇 学会谈论商务旅行的相关话题 练习在听力和阅读过程中寻找具体信息 掌握间接引语的用法 登机过程,New Words and Expressions,aircraft kr:ft n 飞机.(强调民航) check-in 登记，报到，记录 check-in counter 值机柜台(乘飞机时办理手续的柜台) delay dilei v+n 耽搁，耽误，延误 journey n 旅程，旅行，行程 land v 着陆，登陆 luggage lgid n

2、 行李（与baggage同意）,passenger n 乘客，客人 passport n 护照 pilot pailt n 飞行员，领航员 take off 起飞，脱掉，取消，匆匆离开 travel trvl v+n 旅行，去某地,New Words and Expressions,air traffic controller 空中交通管制员 baggage handler 行李员 check-in baggage 登记行李 register ones baggage 托运行李 carry-on bag 随身的包,boarding pass 登记牌 board v 登机,登船等; n 木板,布

3、告板,董事会 economy iknmi n 经济，经济舱 first class 头等舱 business class 商务舱,New Words and Expressions,flight attendant flait .tendnt 空中乘务员 air-hostess 空中小姐 stewardess stju:dis 女乘务员 identity card 身份证 return/ single ticket 往返/单程票,crew kru: n 机组人员，全体乘务员 security/ safety inspection 安检 connecting flight 中转航班 contra

4、band kntrbnd n 违禁品,走私品 lounge laund n 休息室,Topic for discussion:,You are a flight attendant or a staff in airport, and your job is to introduce the passengers the process of boarding plane. How to do it in English? 1. ticket 2. check-in counter 3. boarding pass 4. baggage 5. security check,Business t

5、ravel,Flight problems,登机流程,国内航班提前一个半小时。国际航班提前2小时到达机场。 到机场后，先找值机柜台（一大排连起来的柜台），每个柜台都有显示屏，显示航空公司名称和航班号，找到你乘坐的航班号对应的柜台，持身份证换登机牌。 如果你有行李或违禁物品，可以在值机柜台办理托运，把行李交给值机员就可以。国内航班20KG以内行李免费。,如果你想购买飞行意外险，可以到机场的总服务台购买。 (flight accident assurance) 换完登机牌后，就可以进入安检通道，这里要对你的安全性进行检查，遇有违禁物品，在这里会被处理掉。 (passage/path for sec

6、urity check) 过完安检通道后就进入隔离区，到隔离区后，按登机口，找到登机口，在入口处休息等待登机。 持登机牌登机，进入机舱后，按登机牌上指示的坐位，找到坐位坐好。如果随身行李，可以放在头顶的行李箱中。 (suitcase carrier) 系好安全带，开始愉快的飞行旅程。,到达目的地后，按指示方向出港，如果你有托运行李，请到机场大厅，那有输送皮带将您的行李送出来。如果机场比较大型，皮带也可能有多条，但每条都会有显示屏显示航班号，你要按号去查找并领取。 领取行李后，给行李人员核对一下行李号和登机牌号码，就可以出港了。飞行旅程结束。 如果你乘坐的是经停航班，到达经停城市后，所有的乘客要

7、下机，下机后，就在隔离区等待半小时到1小时，此时你可以四处活动一下，可以上上厕所，逛逛商店，但不要出隔离区，因为你没有手续，无法进入安检通道。等待通知，不要离登机口太远，等待重新登机后，继续后半段旅行,Flight expressions,frist class 头等舱 business class 商务舱 economy class 经济舱 round-trip ticket 往返机票 single/one-way ticket 单程票 Air traffic controller 空中交通指挥员 Departure board 出港指示牌 Departure lounge/hall 候机室

8、 International/domestic flight 国际/国内航班 Boarding pass/card 登机牌 Airport terminal 机场航站楼,Check in办理登机手续 check out 结账离开 Construction fee 机场建设费 Baggage handler 行李员 Passport control 验护照 Luggage/baggage claim 行李领取处 Gate; departure gate 登机口 Scheduled time 预计到达时间 Actual time 实到时间 Take off/land 起飞/降落 Delayed;

9、cancelled 延期/取消 Luggage tag 行李标签,Trip She said ,“She loved you .” She said She had loved you . 一般将来时过去将来时 She said, He will go to see his friend.” She said he would go to see his friend.,直接引语变间接引语 变时态 （递减）,主句为过去时，直接引语为： 一般现在 现在进行 现在完成 一般过去 一般将来 将来进行 现在完成进行,一般过去,过去进行,过去完成,过去完成,过去将来,过去进行,过去完成进行,句型变化,陈

10、述句 疑问句 祈使句 感叹句,直接引语是陈述句时,He says，“I am Bond ,James Bond. ” He says （that）he is Bond ,James Bond.,直接引语是疑问句时,一般疑问句 Shelley says, “ If winter comes, can spring be far behind?” Shelley asks if winter comes, whether /if spring is far behind.,直接引语是疑问句时,选择疑问句问句（只用whether） He said to me, “Do you go to schoo

11、l by bus or by bike?” He asked me whether I went to school by bus or by bike.,PRACTICE,“Tom doesnt like sports, does he?” she asked. She asked whether Tom liked sports . He said to me, “ Are you going home this weekend?” He asked me if/whether I was going home that weekend. She asks me,“ Are you in

12、heaven or in hell?” She asks me whether I am in heaven or in hell.,直接引语是特殊疑问句时,Juliet says, “ Oh, Romeo, Romeo, why your name is Romeo?” Juliet asks to Romeo why his name is Romeo. Practice He asked me,“What do you want ?” He asked me what I wanted.,直接引语是感叹句时,The man says, “What a beautiful day it i

13、s !” The man says what a beautiful day it is. The man says that it is a beautiful day . Practice He said, “ How happy I am!” He said how happy he was.,直接引语是祈使句时,The godfather says, “Keep your friends close, but your enemies closer.” The godfather tells his sons to keep your friends close, but your e

14、nemies closer.”,人称变化,一随主 二随宾 三不变,直接引语变间接引语 一随主,The terminator says, “Ill be back.” The terminator says （that） hell be back .,PRACTICE,Jack says. “ I am the king of the world. ” Jack says （that） he is the king of the world. He says , “I am Andy Liu.” He says （that） he is Andy Liu. He says，“I am Bond

15、,James Bond. ” He says （that） he is Bond ,James Bond.,直接引语变间接引语 二随宾,Jack says to Rose , “You jump, I jump.” He says to Rose that she jumps, he jumps .,PRACTICE,My darling asks me ,“ Why are you late again?” My darling asks me why I am late again.,He says to me, “You are gorgeous.” He says to me （tha

16、t） I am gorgeous.,She tells him，“You are in hell.” She tells him （that） he is in hell.,直接引语变间接引语 三不变,He says, “Jack loves you .” He says （that） Jack loves you . 如果引语中的主语或宾语是第三人称一般不需要变化.,Reading: No card, no ticket 无信用卡，无飞机票,Focus 学习重点 Learn how to write a complaint letter（学会写投诉信） How to deal with a

17、complaint via media （怎样通过媒体处理投诉） How you expect your problem to be solved（问题怎样得到解决）,Dear Editor,Last month I bought a ticket online for a flight from Frankfurt to Lisbon. When I arrived at the airport, the person at the check-in desk wanted to see the credit card that I had used to purchase the tick

18、et. I explained that somebody had stolen my card while I was in Germany, so I had a new one. This card had my name on it, but it had a different card number. I showed the airline representative both my passport and my copy of the confirmation email. However, he shook his head and said I would have t

19、o purchase another ticket if I could not show him the original credit card.,Dear Editor,Reluctantly, I paid 375 for another ticket to Lisbon. When I was back in Portugal, I contacted the airline customer service by phone and, after half an hour of conversation and argument, the airline company basic

20、ally said there was nothing they could do. I dont think I should pay twice for my airline ticket. Can you help me?,Dear Traveller,I hope that we have been of help to you and that your next trip is trouble-free. The terms and conditions on the airlines website say that, for security reasons, to obtai

21、n a boarding pass, you must present the same credit card that you used to buy your ticket. The next time you have a problem like this, ask to talk to a manager or a supervisor. Remember, a check-in clerks job is to apply the rules. A manager can decide to make an exception. I recommend that you cont

22、act the airline again, explain your circumstances, and ask for a refund.,Dear Traveller,Dear Sean, Thank you for writing to us about your experience. I agree with you that it seems unfair of the airline to charge you for another ticket, but the airline rules tell a different story. This is because t

23、he airline wants to prevent someone from buying a ticket with a stolen card. This is reasonable, but it is easy to check new cards with a simple phone call. Charging you another 375 was unreasonable.,6.2 Travel arrangements 旅行安排,Focus 学习重点 熟悉与旅行相关的词汇 学习掌握如何进行旅行安排的相关技能 练习在听力与阅读过程中寻找具体信息 掌握有关旅行安排的电子邮件

24、的写法,Hotel amenities 宾馆便利设施,lobby, a lift, free newspaper, a direct-dial telephone, extension, a jacuzzi(亚库齐浴/水疗), a swimming pool, room service, a mini bar, air-conditioning, an Internet connection, TV set, computer, a hair dryer(吹风机), a conference room, conference equipment, a fitness room/ gym(健身房

25、),Hotel amenities 宾馆便利设施,translation services, laundry service, beauty saloon, restaurant, business centre, sauna, recreation centre, karaoke (KTV), dancing ball, boutique bu:ti:k(精品店) , store, travel agency, etc.,Types of Hotels 宾馆的种类,(5、4、3、2、1） star hotel/ luxury hotel 星级/ 豪华宾馆 business hotel 商务酒

26、店 inn 小旅馆 motel 汽车旅馆 hostel 招待所，学生公寓,Types of hotel room 宾馆房间的种类,single room 单人间 double room 双人间 standard room 标准间 suite 套房 president suite 总统套房 master suite 主套房 junior suite 普通套房,Useful expressions in hotel,book a room/ make a reservation check in check out room rate room service complimentary brea

27、kfast courtesy bus front desk,Useful expressions in hotel,manager receptionist porter attendant chambermaid waiter/waitress barman operator,Writing: Booking enquiries 订房咨询,Asking for information date room rate/ quotation facilities services location transport parking lot,Travel arrangements,Hotel am

28、enities,Which one is the most important?,Lift Jacuzzi (按摩浴缸) Mini bar hair dryer Fitness room 健身室 Free newspapers Air conditioning Swimming pool Conference room Translation services Direct-dial telephone Room service Internet connection Laundry service,Restaurant State-of-the-art gym Sports faciliti

29、es: indoor and outdoor swimming pools, tennis courts, nine-hole golf course Secretary and translation services Business support: computers, printers and scanners, high-speed internet access, photocopying and faxing facilities 24-hour multilingual concierge service Airline reservations Internet broad

30、band access Direct-dial multi-line telephones with voice mail,Dear Mr Rogers, We are looking for a hotel to host our marketing conference from 23/06 to 26/06, with about 20 people attending. We will need one conference room with a computer for PPT. We wont need an internet connection. We will need f

31、ull-board, single-room accommodation for everyone attending, for three nights from 03/06. Could you please confirm the availability of the rooms, and send me a full quote for the rooms and equipment? Yours sincerely,Dear Thank you for your enquiry about hiring our hotel. We have 24 single rooms avai

32、lable for the dates you mentioned, and also one conference room. All of our conference rooms have computer presentation facilities with internet access. The accommodation costs$95 per room per night, and the conference room costs $650 per day, including the cost of equipment and the presence of a te

33、chnician. Therefore, the total cost is $7,650. I look forward to hearing from you. Yours sincerely,At the hotel,A business centre secretary deals with business peoples needs. A porter carries peoples bags and suitcases. A waiter works in a restaurants and brings food to customers. A chambermaid clea

34、ns and tidies hotel bedrooms.,Arranging business travel,09:00- nine oclock; nine am; o nine hundred hours; nine in the morning 12:15-a quarter past twelve; twelve fifteen pm 07:45-a quarter to eight; seven forty five am 21:30-half past nine; twenty one thirty; nine thirty pm 17:05-five past five; seventeen o five 22:40-twenty to eleven; twenty two forty; ten forty pm,New words cancel boarding gate: change,Complete the email from a travel agent to business clients using the information b