质量管理工具flowchart

1、Step 1Determine the BoundariesStep 2List the StepsStep 3Sequence the StepsStep 4Draw Appropriate SymbolsStep 5Test for CompletenessStep 6Finalize the FlowchartFlowchart 1 1995GOAL /QPCConstructing the FlowchartKey Success BehaviorsStay focused on what the team is trying to achieveBe open to each per

2、sons suggestions for changesPerseverehard work will be rewarded laterFlowchart 2 1995GOAL /QPCFlowchart EssentialsStartDefine process boundariesYesYes EnoughConsensus?detail?NoNoAll steps correctlyYesYesStepssequenced?identified?NoNoIs chart too large for one page?NoYesFlowchart complete? FinalizeNo

3、Flowchart 3 1995GOAL /QPCYesUse continuation symbolTest forcompletenessConnect steps with arrows showing flow directionDraw appropriatesymbolsSequence the stepsIdentify major steps between the start and finishSteps at a Glance: FlowchartCG p. 63Flowchart 4 1995GOAL /QPCSymbolRepresentsDetail/Example

4、Start/End Input/OutputRequest for proposal, request for new hire, raw materialTask, action, execution pointHold a meeting, make a phone call, open a boxNo?YesDecision pointYes/no Accept/reject Pass/failCriteria met/not metDocumentA report or form is filled out,job request, meeting minutesShadow sign

5、ifies additional flowchart for this taskA major task has subtasks notneeded for this studyor subtasks not included due to limited spaceDelayWaiting for service, report sitting on a deskA AContinuationGo to another page,go to another part of the chartArrowShows direction or flow of the process stepsF

6、lowchart SymbolsCG p. 70Proposed Patient Appointment ProcedurePreparation of appointment bookRefer to ships corpsman, inform PT they can call at 1500 to make their own appointments forthe next working dayAppoint- ment shore or fleetFleetShoreDid patient call in to confirm 24 hours prior toappointmen

7、tYesNoAppointment canceled and slot refilled by new patientStandby patient placed in appointment slotDoes patient show for appoint-mentNoYesAppointment book marked “patient showed”Fleet liaison sends failure notices to commandsInformation provided courtesy of U. S. Navy, Naval Dental Center, San Die

8、goFlowchart 5 1995GOAL /QPCFailure report submitted from front desk to fleet liaisonAppointment book marked “failure”Patient given confirmation numberAppointment issued (PT reminded to confirm 24 hours prior to appointment)Opening of appointment bookFlowchart ExampleMJII p. 62/CG p. 67Receiving MaterialsStartMaterials receivedDo incoming materials match order?YesNoSend back entire shipment?YesMaterials received and usedFlowchart 6 1995GOAL /QPCNoCorrect materials?NoYe