质量管理工具and

1、Step 1Assemble the TeamStep 2Brainstorm All TasksStep 3Find the First TaskStep 4Find Simultaneous TasksStep 5Find the Next TasksStep 6Detail the ChartStep 7Find the Critical PathActivity Network 1 1995GOAL /QPCConstructing the ANDKey Success BehaviorsInclude the “doers” in the planning, especially i

2、n estimating task durationsFocus on NECESSARY, and not simply LOGICAL, connections between tasksAlways build the AND from the ground up; dont work backward from the desired project completion scheduleActivity Network 2 1995GOAL /QPCAND EssentialsStart Intimate task knowledge?YesAssemble the teamothe

3、r tasks at same timposted?YesRealistic?NoDraw critical pathActivity Network 3 1995GOAL /QPCFind tasks with no slackCalculate latest start / latest finishCalculate earliest start / earliest finishReview time estimatesRecord time estimatesDraw all connecting arrowsNumber taskse?NoFind next taskssimult

4、aneoustasks in parallelFind the first and last taskNoNoPastYes projectdata?Able to do YesPlaceAll tasksYesNoSort and discard or addBrainstorm Tasks Steps at a Glance: ANDCG p. 1Step 3Find the First TaskPost-it NotesJob/Task cardActivity Network 4 1995GOAL /QPCDetermine target audience for new topicD

5、etermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience fo

6、r new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicStep-by-Step ConstructionMJII p. 4Step 5Find the Next T

7、askActivity Network 5 1995GOAL /QPCDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicAssess com- petitors offeringsDetermine target audience for new topicDetermine target audience for new topicD

8、etermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience for new topicDetermine target audience fo

9、r new topicReview feedback from similar coursesStep-by-Step ConstructionMJII p. 4Step 6Detail the ChartActivity Network 6 1995GOAL /QPC3. Assess competitorsofferingsT= 21 days1. Determinetarget audience for new topicT = 14 days2. Review feedback from similarcoursesT = 7 daysStep-by-Step Construction

10、MJII p. 5Step 7Find the Critical PathFinding the critical path by calculating the slackES = The largest EF of any previous connected task EF = ES + the time to complete the taskLS = LF - the time to complete the taskLF = The smallest LS of any connected following taskWhen ES = LS AND EF = LF , that

11、task is on the critical path, andtherefore there is no schedule flexibility in this task.Activity Network 7 1995GOAL /QPC3. Assess competitorsofferingsT = 21days14351435Earliest Start (ES)Earliest Finish (EF)Latest Start (LS)Latest Finish (LF)1. Determine targetaudience fornew topicT =14days0140142.

12、 Review feedback from similarcoursesT = 7days14212835Step-by-Step ConstructionMJII p. 6Step 7Find the Critical Path (final AND)6. Develop course format9. Develop visual aids11. Conduct pilot offerings7. Write draft contentT = 14days42 56568686 116116 137T = 30daysT = 30daysT = 7days86 116116 13742 5

13、6568615. Conduct Training158 161T = 3days158 1618. Develop mar- keying strategy10. Secure a training site12. Develop and print brochureT = 7days56 63T = 14days63 7777 98T = 21days71 7878 9292 113Project duration: 161 daysActivity Network 8 1995GOAL /QPC14. Distribute course brochureT =45days98143113

14、1585. Choose geo- graphic location for final courseT = 2days35375456Project FinishProject Start 1. Determine targetaudience fornew topicT = 14days0140143. Assess competitorsofferingsT = 21days1435143513. Modify draft materialT = 21days1371581371584. Develop courseobjectives T = 7days354235422. Revie

15、w feedback from similar coursesT = 7days14212835Step-by-Step ConstructionMJII pp. 7 8ISO 9000 Audit ScheduleQtr 4, 1993Qtr 1, 1994Qtr 2, 1994Qtr 3, 1994NameIDOct. Nov. Dec. Jan. Feb. Mar. Aug. May Jun.Jul. Aug. Sep.1ISO orientation2Plan training3Auditor training4Plan pre-audit5Pre-audit prep.6Pre au

16、dit7Pre-audit report8Corrective action9Generate sched.10Plan audit11Audit preparation12Full audit13Audit report14CorAct* meetings* CorAct = Corrective action Release full audit schedule Commence full auditFinish full auditHold full audit orientation meetingKey DatesRelease documentation request for

17、pre-auditAll documentation for pre-audit collected1/32/256/137/298/121/211/28 Hold pre-audit orientation meetingInformation provided courtesy of BGPActivity Network 9 1995GOAL /QPCGantt Chart Example (AND Variation)MJII p. 9/CG p. 5Phase IISO 9000 Certification Audit Schedule4. Plan pre-audit6. Pre-

18、auditT = 2weeks1012Project Start1012Information provided courtesy of BGPActivity Network 10 1995GOAL /QPC14. Corrective actionmeetingsT = 4weeks4145414513. Audit Report T = 2weeks394139418. CorrectiveactionT = 24weeks1337153912. FullauditT = 7weeks323932397. Pre-audit report T = 1weeks12131213Projec

19、t Finish11. Audit preparationT = 2weeks3032303210. Plan auditT = 16weeks143014309. Generate auditscheduleT = 1weeks131413141. ISO orientationT = 4weeks0404T = 25 7weeks5 73. Auditor trainingT = 4weeks486105. Pre-audit preparationT = 3weeks7107102. Plan training T = 1weeks4545Activity Network Diagram ExampleMJII pp. 10 11/CG p. 5Pulling Off a Surprise Anniversary Party1. Put togetherthe guest list 11. Decide on the menu12. Print invitations16. Have the party and surprise thehappy coupleT = 10days01015. Buy group gift010T