Unit 6.ppt

1、,Unit 6 Maintenance,Leading-in,Think carefully and try to answer the following questions: 1. What are the areas of responsibilities of the Engineering Department? 2. What are the basic qualities for the employees in this department?,Useful Words and Phrases,Picture Maintenance,Describe the picture b

2、elow using at least 5 sentences.,1. Im sorry. Whats wrong with it? 2. Ill send someone to deal with it immediately. I do apologize for the inconvenience. 3. Please sign here. Heres the pen. 4. We will manage it as soon as possible. 5. What seems to be the trouble, madam? 6. Well send someone up to s

3、ee to it and get the replacement immediately. 7. Im sorry. We cant fix it today. 8. Dont worry. We are sure to have it fixed right away.,A: Housekeeping. May I help you? G: Yes. There seems to be something wrong with the lights in my room. A: _? G: The light in the bathroom is too dim. Would you ple

4、ase get me a brighter one? A: _? G: My room number is 1106. A: _? G: Yes. Ill be waiting here. Thank you. Bye. A: Bye.,Whats exactly the matter,No problem. May I have your room number,Would you please wait just a few minutes,Complete the following dialogue with your partner and then read it.,Make th

5、ree dialogues with your partner according to the following situations.,Mr. Chang has just checked in and he found some problems with the bathroom. Now he is calling the Housekeeping Department to complain to. The housekeeper apologizes for the inconvenience and sends someone up to fix it.,Mr. Johnso

6、n telephones the Housekeeping Department that there is something wrong with the air-conditioner in his room as there is no cold air coming out. Now an electrician is coming and gets it working.,John has been staying in room 1308 of the Great Wall Hotel for three days. This morning after getting up,

7、he found the light in the bathroom doesnt work any more. Now he is calling the Housekeeping Department and the attendant feels sorry for that and assures him he will send an electrician to his room right away.,1. 我房间的水龙头不停地滴水，您能派维修人员上来修理一下吗？ 2. 浴室的马桶不能冲水了，请您派 个水管工上来。,The tap in my room keeps drippin

8、g. Could you send someone to repair it?,The toilet in my bathroom doesnt flush. Please send a plumber to my room.,Translate the following sentences into English.,3. 浴缸的排水孔堵住了。 4. 我房间的彩电没有声音。 5. 我马上通知空调工去您的房间。,The drain of the bathtub is clogged up.,The color TV set in my room has no voice.,I will se

9、nd a member of a/c staff to your room at once.,1. Why has the Engineering Department been more important to the overall profitability of a hotel operation? .,Owing to the continuing emphasis on energy conservation, the Engineering Department has been playing a more and more important role in the ove

10、rall profitability of a hotel operation.,Answer the following questions according to the text.,2. How are the proper maintenance and the provision of a hotels services significant to the attitude of a guest towards the hotel?,A lobby which looks shabby, or a room which contains items that require re

11、pair will certainly create a bad impression on the guest. And, poor heating, improper plumbing or inadequate air conditioning, etc. will, of course, result in the guests complaints.,3. What are the two areas of responsibility of the Engineering Department?,Generally speaking, the Engineering Departm

12、ent has two areas of responsibility. First, it is responsible for repairing and maintaining the equipment, fixtures and furniture in the hotel. Second, the Engineering Department provides the hotel with the utility services.,4. Why do some hotels employ outside contractors to do some work? 5. What a

13、re the utility services?,Utility services are those services provided for the public, for example, steam, air conditioning, hot water, electricity, and other services.,That is considered to be more economical.,1. ( ) The Engineering Department has been playing a more important role because of the co

14、ntinuing emphasis on energy conservation. 2. ( ) The proper maintenance and the provision of a hotels services have a significant effect on the attitude of a guest towards the hotel. 3. ( ) Some hotels employ outside contractors for many jobs because the job is too complicated. 4. ( ) The engineerin

15、g staff often consists of plumbers, electricians, painters, carpenters, and other technicians. 5. ( ) A hotel cannot have a smooth operation without the utility services offered by the Engineering Department.,Decide if the following statements are true (T) or false (F) according to the text.,T,T,F,T

16、,T,Part Further Reading,1. Which is NOT included in the common calls that are made to the Engineering Department? A. Requesting for unstopping a clogged drain or toilet. B. Requesting for adjusting the television reception. C. Requesting for checking the air conditioning. D. All of the above.,Choose

17、 the best answer.,D,2. As far as the electrical system in a hotel is concerned, the Engineering Department must _. A. maintain the electrical system B. take charge of microphone or movie projector hook-ups for conferences C. neither of the above D. both A and B 3. Which of the following statements i

18、s true if a large trade show is going to be held with many exhibitors booths? A. Its nothing to do with the Engineering Department B. The Engineering Department will spend a lot of time on the set-up C. The Engineering Department will spend little time on the set-up D. The Housekeeping Department will spend a lot of time on the set-up,D,B,4. Which of the following statements is NOT true? A. One of the major complaints by hotel guests is that the room is overheated B. A