经营标准手册operations standards manual11 3 our hot drinks oct 2011_W

1、Chapter 1111.3 OUR HOT DRINKSIntroducing Our Hot DrinksEvery Gloria Jeans Coffees coffee house expertly prepares andserves an inviting range of coffees, lattes and mochas.SECTION QUICKVIEWFrom our range of traditional espresso favourites, our deliciousblended coffee flavours, through to our teas and

2、 cocoas we provide all our guests across the globe with a truly unique range of hot beverages to enjoy!Coffee is Our Hero and ourhot drinks are our true champions!Gloria Jeans Coffees is continually introducing mastery blends ofwarm and inviting coffees.Our hot drink range includesthe espresso class

3、ics, espresso espresions, tea and cocoaWith Coffee as Our Hero, our guests can enjoy a delicious variety ofhot drinks, made from espresso, a selection of unique flavourings, tea and cocoa.Standard Of ExcellenceFranchise Partners and Store Managers are to achieve the followingstandard of excellence i

4、n relation to Our Hot Drinks:Lead by example and provide all menu options, as determinedby the Gloria Jeans Coffees Support OfficePrepare all hot drink menu items to standard using approvedproductsandequipmentwithMembersproperlytrainedTeam 2011 Gloria Jeans Coffees International Pty Ltd. All rights

5、reservedCommercial in ConfidenceOSM: December 2011111.3 Our Hot DrinksApproved by: Jireh International Pty LtdChapter 1111.3 OUR HOT DRINKSObligationsFranchise Partners and Store Managers are obligated to:Ensure your hot drink menu items are aligned with marketrequirementsPrepare all hot drinks to o

6、ur standard using approvedproductsandequipmentwithproperlytrainedTeam MembersCreate development plans, allowing all Team Members todevelop knowledge and skills on preparing our hot drinks to standard 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: Dec

7、ember 2011211.3 Our Hot DrinksApproved by: Jireh International Pty LtdChapter 1111.3 OUR HOT DRINKSOur Hot Drinks - The Gloria Jeans Coffees WayWe use full cream milk as our default milk unless stated otherwise.In the table below you will find a list of all the approved hot drink items we prepare an

8、d serve. 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 2011311.3 Our Hot DrinksApproved by: Jireh International Pty LtdHot Drink ItemDescriptionCappuccinoEspresso and steamed milk beneath a thick layer of dense velvety smooth milkCaf LatteE

9、spresso and steamed milk below a thin layer of smooth, silky milkPiccolo LatteA single ristretto shot layered with a small amount of creamy steamed milkFlat WhiteEspresso and steamed milkCaf MochaRich chocolate, espresso, and steamed milk finished with whipped cream and chocolate sprinklesShort Blac

10、kGloria Jeans Special Espresso Blend coaxed to yield the essence of fine coffee wonderfully intense and aromaticEspresso MacchiatoEspresso stained with a dollop of creamy milk frothLong BlackFreshly heated water added to espresso resulting in a full-flavoured coffeeLong WhiteThis hot drink will appe

11、al to latte and flat white drinkers who want coffee without the fullness from steamed milk. This drink contains no steamed milkCaramelatteDelicious caramel Italian style syrup added to our caf latte, then topped with soft caramel sauce whipped cream upon requestWhite Chocolate MochaDelicious white c

12、hocolate, espresso and milk topped with whipped cream and chocolate sprinklesVery Vanilla LatteThe rich flavours of vanilla combined with espresso and milk, topped with whipped creamChai TeaBlack tea leaves with chai powder and steamed milk served latte styleHot TeaChoose from our wide selection of

13、teas including English Breakfast, Green, and decaffeinated teasHot ChocolateA rich traditional hot chocolate combined with steamed milk and topped with whipped cream and chocolate sprinklesWhite Hot ChocolateA twist on a classic favourite. Sweet white chocolate combined with steamed milk and topped

14、with marshmallowsChapter 1111.3 OUR HOT DRINKSThe recipes for how to create these hot drinks can be found on Gloria:Training and Operations / Drink Recipes / Drink Recipe Cheat SheetsSupport ToolsCREMA File Library: Product InformationDrink Recipe Cheat SheetsThe Learning LinkThe Learning and Development Pathway:Green BeanBarista Diamon