z人民医院优质护理示范病房绩效考核方案

Z人民医院优质护理示范病房绩效考核方案BSTYLECOLORWHITEBACKGROUNDCOLOR8868000Z人民医院优质护理示范病房绩效考核方案（试行）BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000为贯彻落实安徽省2011年推广优质护理服务工作方案精神，全面提高临床护理工作水平，提升基础护理质量，促进护患关系和谐，充分调动护理人员的工作积极性，制定本方案。指导思想BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000深入贯彻落实医药卫生体制改革部署和2011年全国卫生工作会议精神，认真实践科学发展观，坚持“以病人为中心”，进一步规范临床护理工作，切实加强基础护理，改善护理服务，提高护理质量，保障医疗安全，努力为人民群众提供安全、优质、满意的护理服务。基本原则BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（一）坚持多劳多得、优劳优酬、效率优先、兼顾公平。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（二）坚持向“技术含量高、风险程度大、工作负荷强、管理责任重”的岗位倾斜。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（三）坚持“因事设岗、以岗定责、绩效挂钩”。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（四）坚持公开、公正、公平。成立考核领导组BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000为使推广优质护理服务工作顺利的进行，成立“优质护理服务示范工程”领导组，制定工作计划，明确具体部门的分工以及各部门之间的协作，落实推进优质护理服务的责任和保障措施等，以扎实开展工作，定期进行考核与督查，不断总结经验，发现问题及时整改，以保障此项工作有序推进，发挥实效。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000组BSTYLECOLORWHITEBACKGROUNDCOLOR8868000长胡居杰BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000副组长张远溪BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000周BSTYLECOLORWHITEBACKGROUNDCOLOR8868000颖BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000谢BSTYLECOLORWHITEBACKGROUNDCOLOR8868000军BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000黄BSTYLECOLORWHITEBACKGROUNDCOLOR8868000俊BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000李BSTYLECOLORWHITEBACKGROUNDCOLOR8868000刚BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000成BSTYLECOLORWHITEBACKGROUNDCOLOR8868000员王明江BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000王凤祥BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000陈BSTYLECOLORWHITEBACKGROUNDCOLOR8868000俊BSTYLECOLORWHITEBACKGROUNDCOLOR886800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LECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（四）科室绩效考核综合各方面的意见和病人满意度的调查。住院病人提出口头表扬或批评的，医生、护士提出表扬或批评的，受院部表扬或批评的科室给予相应的奖励和处罚。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（五）院部评出每月服务之星，给予奖励100元，季度服务之星奖励300元，年度服务之星奖励500元。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000（六）根据工作能力与责任心强担任组长，对护理质量不达标或组员出现差错，组长扣罚100元，组员扣罚50元。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000本方案从2011年10月1日执行，试运行三个月。BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000附件1护理人员绩效考核评分细则表BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000附件2各部分奖金系数BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000二0一一年九月二十二日BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000BSTYLECOLORWHITEBACKGROUNDCOLOR8868000附件1护理人员绩效考核评分细则表评分内容分值扣分原因工作责任心工作积极认真、细心。88工作欠细致认真，每次扣05分工作效率完成岗位责任制，完成规定的夜班数。1010检查本班工作职责落实情况，未完成，每项内容扣2每季（月）多一个夜班数加1分。（以季度计算）1每少一个夜班数扣1分（探亲假、产假、哺乳期、工休假、婚假、丧假例外）。品德操作执行职业操作，爱岗敬业，遵守医德规范，遵纪守法，有爱院精神。55不服从工作安排或违反医院的各项规章制度一次扣2分仪表、行为着装整齐、仪表行为规范。55违反一个项目一次扣1分优质服务解释耐心，做好宣教、不与病人争吵。5病人提名表扬的护士加1分5被一名病人提名不满意或对其有意见者经核实扣5分，视病情未做健康宣教每人次扣1分，病人提出问题未认真解答或未及时及时进行处理的每次扣2分，未主动为病人服务每次扣2分。与病人争吵者扣10分团队精神团结协作，有良好的团队精神。55同事间不团结扣3分，工作不协调，无合作