世纪英语听说教程2 Unit 2

1、,unit 2 work routine,contents,section one,section two,section three,warm-up activities,in-class activities,after-class activities,warm-up activities,directions: create dialogs with your partner, using the following expressions for work routine . present one of your dialogs to the class,useful expres

2、sions task 1,warm-up activities,useful expressions task 1,directions: create dialogs with your partner, using the following expressions for work routine . present one of your dialogs to the class,warm-up activities,directions: follow the recording and practice reading the model dialog. pay attention

3、 to the highlighted expressions, and then role-play it with your partner.,useful expressions task 2,a: the working hours are from 8:00 to 12:00 in the morning and from 1:00 to 5:00 in the afternoon. be sure not to be late or . b: i m always . a: to be a good , i think, the first thing is the . you s

4、hould always keep clean and tidy, pay attention to your hair, uniform, shoes and nails. b: what else should we pay attention to? a: youll have to be quite familiar with the office and try to keep everything in order, and don t throw things about. b: ok. ill bear that in mind.,a. 缺席的,absent,a. 准时的,按时

5、的,punctual,n. 接待员,receptionist,a. 完全必要的, 极其重要的,essential,n. 外表,appearance,n. 例行程序,常规,routines,in-class activities,1. listening activities task 3,directions: you will hear a dialog twice, and supply the missing words.,a: do you know anything about secretarial work? b: well, i am a good , and i have a

6、 knowledge of . a: we require all our employees . b: i understand. a: and we expect our staff to be industrious, . b: oh, that s what i am looking for. a: we would also want you to . will you be willing to do that? b: yes, of course. i like that.,shorthand typist,_,office practice,_,to be punctual,_

7、,cooperative and honest,_,attend language classes,_,in-class activities,1. listening activities task 4,directions: listen to each dialog twice and answer the questions.,dialog 1 q: what does the woman do? a:,she is a secretary.,_,dialog 2 q: what s the purpose of the call? a:,it s about the contract

8、.,_,dialog 3 q: what do we know about the man? a:,he is a sales manager with three years working experience.,_,in-class activities,1. listening activities task 4,directions: listen to each dialog twice and answer the questions.,dialog 4 q: which department will the man take the report to? a:,the sal

9、es department.,_,dialog 5 q: what is the woman probably going to do tomorrow? a:,she is going to attend a marketing meeting.,_,in-class activities,1. listening activities task 5,directions: listen to the dialog and tick off () what andrea and marta do., , ,in-class activities,2. speaking activities

10、task 6,directions: follow the recording and memorize the highlighted expressions in the short dialogs.,dialog 1 a: i want to advertise for a new junior secretary. b: a new junior? a: yes. you have to answer letters, take messages and arrange appointments. and you have to spend a lot of time on the p

11、hone, therefore you need someone to help you in the office. b: that s a good idea. then i can spend more time with . a: yes, and if you spend more time on correspondence, ill have more time to visit customers. b: and the firm will receive more business.,v. 处理,dealing,n. 通信,来往信件,correspondence,in-cla

12、ss activities,2. speaking activities task 6,directions: follow the recording and memorize the highlighted expressions in the short dialogs.,dialog 2 a: lets put an advertisement for a secretary in the daily newspaper. b: right. what shall we say in it? a: em. should be shorthand typists with a knowl

13、edge of secretarial duties. what about that? b: it would be a good idea to put “office practice” instead of “secretarial duties”. a: yes. should we ask applicants to phone or write? b: of course. what about language? a: well, we d better put “knowledge of one foreign language essential”.,n. 申请人,appl

14、icants,in-class activities,2. speaking activities task 6,directions: follow the recording and memorize the highlighted expressions in the short dialogs.,dialog 3 a: good morning, welcome to bp shenzhen. this is mary. may i help you? b: good morning, this is john murray from santa transportation comp

15、any. can i talk to ms. thompson, please? a: hello, mr. murray, may i tell ms. thompson what it is about? b: it s regarding our with your company. a: i m sorry, but ms. thompson is out of the office for one hour. if you could leave your number and name, i ll have ms. thompson call you as soon as she

16、returns to the office.,n. 合约,合同,contract,in-class activities,2. speaking activities task 6,directions: follow the recording and memorize the highlighted expressions in the short dialogs.,b: ok, my number is 020-873458. my name is john murray. a: can you tell me how you spell your ? b: m-u-double r-a

17、-y. “m” for map ,“u” for user, “r” for rose, “a” for apple, “y” for yes. a: thanks for calling, mr. murray. goodbye.,n.姓,surname,in-class activities,2. speaking activities task 7,directions: complete the following dialog with the help of the sentences in the box and practice the dialog with your par

18、tner.,a: well, the next thing i must do is to take up your references. b: ? a: yes, . what i mean is this: before we employ somebody, we always ask their present employer for a report on their work. b: do all firms do that?,its a rule of the firm,_,take up my references,_,in-class activities,2. spea

19、king activities task 7,directions: complete the following dialog with the help of the sentences in the box and practice the dialog with your partner.,a: oh, yes, . now i see from your application form that mr. smith is your present employer. b: yes, he is. a: then . ill write to you within a day or

20、two. b: i shall look forward to hearing from you.,ill ask him to give you a reference,_,it s normal business practice,_,in-class activities,2. speaking activities task 8,directions: complete the dialog with the help of the chinese given in the brackets, and then share your answers with the whole cla

21、ss.,a: we have been looking over your application. i see (你已经有几年的工作经验了) in secretarial work. what kind of work did you do in your previous job? b: (我的工作主要是打 字、归档文件、接电话) and such routine work in the beginning. i started the job as a junior secretary, but within one year (我被 晋升为) to senior secretary.

22、(我起草 商业信件) for the general manager. a: tell me what you know about our company?,i mainly did typing, filing, answering telephone calls,_,youve got several years experience,_ _,i was promoted,_,i drafted business correspondence,_,in-class activities,2. speaking activities task 8,directions: complete

23、the dialog with the help of the chinese given in the brackets, and then share your answers with the whole class.,b: (贵公司是最主要的经销商) in the import and export of cosmetics. also you have a reputation for being a good company and you were in last year s top 500 employers list. a: tell me something about

24、your education. b: (我毕业于河北专科学校) . (我 正 在 上 夜 校) three times a week. (我的专业是国际贸易). i have already passed over half of the compulsory courses and five optional courses, and expect to receive a b.a. degree next year.,your company is a leading dealer,_,i graduated from hebei vocational college,_,now i am

25、 attending evening classes,_,my major is international trade,_,after-class activities,1. listening activities task 9,a. writing a letter.b. typing a notice. c. mailing a parcel.d. typing a letter. a. changing her clothes.b. driving her car. c. having meal.d. typing a report. a. he is kind.b. he is s

26、erious. c. he is impolite.d. he is careless. a. a computer problem.b. working schedule. c. a business plan.d. a computer training. a. she will find another job. b. she will be promoted to be a professor. c. she will give a reference. d. she will ask his professor for a report.,1,2,3,4,5,directions:

27、listen to the dialogs and the questions twice, and choose the best answer to each question.,after-class activities,1. listening activities task 10,directions: listen to a call twice and fill out the form.,date: feb. 15th time: 3:00 p.m. to: 1. from: 2. firm: boston electronics telephone: 3. notice:

28、4. 5. call later callback requests,ms. lare,_,rita williams,_,001-212-887339,_,please call her back about the boston electronics contract.,_,be - 74634367/01,_,after-class activities,1. listening activities task 11,directions: listen to a short passage and complete the answers to the questions with

29、a word or a phrase. the passage and the questions will be read three times.,1. what should you do when hearing that there is a call coming in? we should try to within the first few rings. 2. what are the four things you need to do when you answer an incoming call? we need to the caller, announce the

30、 name of our firm, ourselves and let the caller know we are there to help him or her. 3. what will the caller usually announce in addition to his or her name and the person he or she wishes to speak to? some details as to of the call. 4. what should you do if the caller doesnt tell you his or her na

31、me? it is wise to the caller s names and it back to the caller at key points during the conversation.,answer the phone,_,introduce,_,the purpose,_,ask for,_,welcome,_,repeat,_,after-class activities,1. speaking activities task 12,directions: write a memo (备 忘 录) according to the information given in

32、 the following situation. give your presentation in the next class.,suppose you are a secretary of a video cassette company. your boss has just made a policy of allowing employees a 15% discount on any cd or vcd they purchase and they are provided with a discount card. you are asked to write a memo

33、to announce the decision and ask the employees to pick up their cards in room 506.,after-class activities,1. speaking activities task 12,directions: write a memo (备 忘 录) according to the information given in the following situation. give your presentation in the next class.,memorandum (memo) to: fro

34、m: susan lewis secretary date: march 1st, 2009 subject: all staff are allowed on any vcd or cd we produced. to obtain this account, you may simply present to the sales staff. please in room 506.,all staff,_,purchase discount,_,a 15% discount,_,your discount card,_,get your card,_,after-class activit

35、ies,2. speaking activities task 13,directions: follow the recording and practice reading the following passage aloud, and then retell it in the next class.,your company will be judged by your telephone manner. therefore, it is very important that the first contact the caller has is with someone who

36、is courteous (有礼貌的， 谦恭的), helpful, and focused on fulfilling the needs of a customer or stakeholder. telephone etiquette (礼节，规矩) is a basic qualification for a corporate secretary. to work efficiently, you need to streamline your phone system. it is good to use a phone set with speed-dial function,

37、or at least, you can use a book to contain the information for your convenient use. when answering phone calls or making phone calls, a professional secretary should always be polite, warm, accurate and meticulous (细心的，谨慎的) . whenever it is necessary, you should always take useful messages from a phone conversation. finally, when th