Unit-1航空服务英语

1、2021/3/111 2021/3/112 2021/3/113 Task Listen and repeat the following words. 1. airport ep:t n.机场 2. inquiry inkwairi n. 打听、询问、调查、查问 3. inquiry office n. 问讯处 4. schedule skeul n. 时间表、一览表、计划 v. 安排、计划、预定 5. be scheduled to do v.（某人）预定（做） 6. due dju: n. 应得物 adj. 预定的、应付的、到期的 7. due to v. 归因于 8. on sched

2、ule prep. 按照预定（时间） 9. take off v. 起飞 10. land v. 降落 2021/3/114 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1. Liu Ting Airport _ 2. inquiry office _ 3. due to _ 4. on schedule _ 5. take off _ 6. land _ 流亭机场 问讯处 归因于 按时 降落 起飞 2021/3/115 Task Lis

3、ten and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_ inquiry office on schedule due to be scheduled to do take off 2021/3/116 Task Listen and fill in the missing words. 1. Is this the Qingdao Airport _? 2. Who is _? 3. _we can do for you, Mr. Denny? 4. It is _ to arrive at 9:25 pm. 5. _ bad w

4、eather conditions, this flight will not arrive _. 6. The flight has not yet _ from Kunming. Inquiry Office? calling Anything scheduled Due to the on schedule taken off 2021/3/117 Dialogue: Task 2 Listen to the tape and complete the dialogue. Telephone Call for Information（电话问讯）（电话问讯） A: Hello! B: He

5、llo, is this the _? A: Yes, who is _? B: Denny _. A: _we can do for you, Mr. Denny? B: Can you tell me the _of CZ3460 from Kunming? A: Certainly. It is _to arrive at 9:25 pm. However, _bad weather conditions, this flight will not arrive _.The flight has not yet _from Kunming. Would you please _again

6、 at 9:00 pm for _information? (This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.) Inquiry Office? calling calling Anything arrival time scheduled due to the on scheduletaken off call further 2021/3/118 Task Listen and repeat the following words. 1. competition kmpi

7、tin n. 竞赛 2. book tickets v. 订票 3. available veilbl adj. 可得到的 、可利用的 4. prefer prif: v. 较喜欢,宁可 5. first class n. 头等舱 6. economy i(:)knmi n. 节约,经济 7. economy class n. 经济舱 2021/3/119 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1. competition _ 2.

8、 book tickets _ 3. available _ 4. prefer _ 5. first class _ 6. economy class _ 竞赛 订票 可得到的 、可利用的 较喜欢,宁可 头等舱 经济舱 2021/3/1110 Task Listen and write down the words you hear. 1、_ 2、_ 3、_ 4、_ 5、_ 6、 _ prefer first class available economy class book tickets check in 2021/3/1111 Task Listen and fill in the

9、missing words. 1、We are going to Beijing for a _on the 10th of September. 2、I want to _ twenty tickets to Beijing. 3、Both flights have seats _for September 10th. 4、Id _the morning one. 5、First class or _class? 6、Please be at the airport 2 hours before your flight time for _. competition book availab

10、le prefer economy check-in 2021/3/1112 Dialogue: Task 2 Listen and try to complete the dialogue: Booking Tickets （订票）（订票） A: Good morning. _ help you? B: Yes, please. We are going to Beijing for a _on the 10th of September. I want to _twenty tickets to Beijing. A: Just a_, sir. Let me check. Oh, yes

11、. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats _for September 10th. B: Id_ the morning one. A: First class or _class? B: _ When does it arrive at Beijing? A: 11:00 am. Please be at the airport _ before your flight time for check-in

12、. B: Thank you. A: Youre _. Have a good _. May competition book minute available prefer economy Economy class 2 hours welcomeflight 2021/3/1113 Task Listen and repeat the following words. 1. issue isju: v. 发出，发行 2. issue tickets v. 出票 3. urgent :nt adj. 紧急的，急迫的 4. fill in = fill out v. 填写 5. contact

13、 kntkt v. 联系 6. single ticket n. 单程票 7. return ticket n. 往返票 2021/3/1114 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1. issue tickets _ 2. urgent _ 3. fill in _ 4. contact _ 5. single ticket _ 6. return ticket _ 出票出票 紧急的紧急的 填写填写 联系联系 单程票单程票 往返

14、票往返票 2021/3/1115 Task Listen and write down the words you hear. 1. _ 2. _ 3. _ 4. _ 5. _ urgent contact issue fill in single ticket 2021/3/1116 Task Listen and fill in the missing words. 1. Im going to Beijing on _ business. 2. Id like to know tomorrows _ flight for Beijing. 3. Would you _ this form

15、, please? 4. Excuse me, do you want _ or_ ticket? 5. Have a good_! urgent scheduled fill in single return 2021/3/1117 Dialogue: Task2 Listen and try to complete the dialogue: Issuing Tickets A: Good morning, Sir. B: Morning. Im going to Beijing on_. Id like to know tomorrows scheduled flight for Bei

16、jing. A: We have _flights for Beijing tomorrow, CZ3151, leaving at _in the morning and CA1304 leaving at _in the evening. B: CZ3151, please. A: OK. Would you _this form, please? Your name, _number, route, date, _telephone number and so on. B: Here you are. How much is it? A: Excuse me, do you want _

17、or _ticket? B: _ticket, please. A: RMB_. Yes, good-bye. Have a good _! urgent business two8:00 6:20 please fill in passportcontacting singlereturn Single 1380trip 2021/3/1118 Lesson 4 Changing the Reservation Task Listen and repeat the following words. 1. reservation rezvein n. 预定 2. change the rese

18、rvation v. 更改订座 3. China Eastern Airlines n. 中国东方航空公司 4. Air China n. 中国国际航空公司 6. China National Aviation Corp n. 中国航空公司 7. China Southern Airlines n. 中国南方航空公司 8. China United Airlines n. 中国联合航空公司 9.China Northwest Airlines n. 中国西北航空公司 10. China Southwest Airlines n. 中国西南航空公司 11. Hong Kong Dragon n.

19、 港龙航空公司 12. China Airlines n. 中华航空公司 13. depart dip:t v. 离开、出发、放弃 2021/3/1119 Lesson 4 Changing the Reservation Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1. change the reservation _ 2. China Eastern Airlines _ 3. Air China _ 4. China Nationa

20、l Aviation Corp _ 5. China Southern Airlines _ 6. depart _ 更改预定 中国东方航空公司 中国国际航空公司 中国航空公司 中国南方航空公司 离开 2021/3/1120 Task Listen and write down the words you hear. 1._ 2._ 3._ 4._ 5._ Lesson 4 Changing the Reservation reservation China Eastern Airlines change the reservation depart China Southern Airlines 2021/3/1121 Lesson 4 Changing the Reservation Task Listen and fill in the missing words. 1. _. May I help you? 2. Id like to_. 3. Ive _on your flight on the 10th of September. 4. Which flight would you like to_