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1、 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 联想网站服务频道简介联想网站服务频道简介Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 2,自助:驱动自动安装与修复,随机软件自动安装与修复,智能机器人.1,网站整体介绍与注册流程3,

2、帮助:电脑故障报修,在线互动咨询,预约送修Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 网站整体介绍注册登录区活动专区驱动与配置查询信息与政策查询咨询与维修快速通道Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 网

3、站注册流程选择“新用户注册”为了享受更多个性化服务,建议先进行注册.同时注册也是收集用户信息,分析用户行为,并将来的服务模式积累经验与数据支持Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 网站常用功能模块注册按照提示输入相关信息，选择“立即注册”按钮Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidentia

4、l Lenovo Confidential Lenovo Confidential 网站常用功能模块注册请正确填写“用户信息”，此部分将写入CC系统,点“确定”完成用户信息注册.Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 2,自助:驱动自动安装与修复,随机软件自动安装与修复,智能机器人.1,网站整体介绍与注册流程3,帮助:电脑故障报修,在线互动咨询,预约送修Lenovo | 2008 LenovoLe

5、novo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助:驱动自动安装与修复点击驱动自动安装与修复按钮Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助:驱动自动安装与修复输入对应的主机编号Lenovo | 2008 LenovoLenovo Confident

6、ial Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驱动自动安装与修复驱动自动安装与修复选择“我同意”并选择下一步Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驱动自动安装与修复驱动自动安装与修复系统会自动搜索设备管理器中设备信息,并根据硬件信息进行安装相应驱动,安装请

7、点“下一步”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驱动自动安装与修复驱动自动安装与修复修复完成后,重新启动电脑,即可完成驱动自动安装Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:随机软

8、件自动安装与修复随机软件自动安装与修复点击 “随机软件维护”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:随机软件自动安装与修复随机软件自动安装与修复点击随机软件维护链接输入对应的主机编号Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Leno

9、vo Confidential 自助自助:随机软件自动安装与修复随机软件自动安装与修复选择下一步,IE提示是否安装控件,请选择“安装”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:随机软件自动安装与修复随机软件自动安装与修复选择 “安装”即可安装随机软件,选择“卸载”可以卸载掉本机已安装的随机软件Lenovo | 2008 LenovoLenovo Confidential Lenovo Co

10、nfidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能机器人智能机器人进入“智能机器人功能”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能机器人智能机器人请输入主机编号进行登录Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidenti

11、al Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能机器人智能机器人提问区根据用户输入的问题,检索的相关方案常见问题:系统中最常见的问题与方案我最近问过的问题:用户最近的提问智能引导区Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能机器人智能机器人如果问题属于硬件故障,机器人会自动将用户信息转到网上服务工

12、程师Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 网站常用功能模块2,自助:驱动自动安装与修复,随机软件自动安装与修复,智能机器人.1,网站整体介绍与注册流程3,帮助:电脑故障报修,在线互动咨询,预约送修Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential L

13、enovo Confidential 3.帮助:电脑故障报修选择“电脑故障报修”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:电脑故障报修电脑故障报修选择“我同意”,并输入主机编号选择“电脑故障报修”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidentia

14、l Lenovo Confidential 帮助帮助:电脑故障报修电脑故障报修输入“故障描述”和报修相关信息,选择“提交”按钮,即可完成报修申请(如是网站注册用户,将自动带出用户报修信息)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:在线互动咨询在线互动咨询请先注册(登录)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential L

15、enovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:在线互动咨询在线互动咨询选择在线互动咨询Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:在线互动咨询在线互动咨询在线互动咨询的工作时间为周一至周日9:00-18:00,若在服务时间,即有工程师接入chat服务,若不在工作时间,系统会提示更换时间Lenovo | 2008

16、 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:预约送修预约送修点击”进入”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:预约送修预约送修系统会提示登录,输入网站注册的用户名密码即可进行登录,注册方法参考前期演示Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 帮助帮助:预约送修预约送修选择需要送修的产品选择所在地区与服务此区域的服务站选择期望送修时间,绿色为可以预约,红色为预约已满Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Len