喜来登酒店工程部工作手册英文版

1、REPAIRS AND MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: BATH REPAIRSSTANDARD:REPAIR BA TH CHIPS AND SCRA TCHES IN A PROFESSIONAL MANNERPROCEDURE:When repairing baths, only Bath Repair Kits ” are to be used. Mix and apply as per the in struct ions on the back side of the pack

2、et.NOTE:PAINT IS NOT TO BE USED UNDER ANY CIRCUMSTANCES.REPAIRS AND MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERGM. APPROV AL:DATE:TASK: SERVICING A ROOM AIR CONDITIONERSTANDARD:SERVICE AIR CONDITIONER AS PER THE PROCEDURE ON EACHKEN-FIX-IT VISITPROCEDURE:1. Switch air conditioner on and check all f

3、our locations on the switch. Operate the fan correctly (i. e. off, low, medium and high).2. Operate the thermostat and check the cooli ng valve ope ns and closes. Leave thermostat set at the mid ran ge.3. Check outer thermostat cover is tight and free of marks.4. Remove air filter and replace with s

4、pare from Ken-Fix-It trolley.5. Remove front cover and check drain pan is clear and drain is operat ing free of restrictio ns.6. Check in sulati on is fixed to cab inet securely.7. Check for any water leaks from chilled water flexible lin es, connections and valve.8. Remove any dust build up with a

5、wire brush and coat area with rust proofi ng paint.9. Clea n any dirt build up from the cooli ng coil and drain pan.10. Ensure support brackets are secure.11. Visual check of wiring to ensure plug connections are tight and wiring is in good order and out of water.DEPARTMENT:JOB CATEGORY:REPAIRS AND

6、MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK:FURNITURE REPAIRSTANDARD:FURNITURE WILL BE REPAIRED TO ORIGINAL CONDITION.PROCEDURE:Furniture repairs are to be carried out in a professional manner at all times. It is important that repairs carried out are not no ticeable and are

7、secure, as they are an receive a lot of abuse.Questio nable furn iture will not be put back into use, it will be reported to the Chief Engin eer so a disposal notice can be written.When repairs are carried out, en sure there are no spli nters or burrs protrudi ng and it is san ded back in preparati

8、on for pain ti ng.DEPARTMENT:JOB CATEGORY:REPAIRS AND MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: PAINT REPAIRSSTANDARD:PAINT WILL BE REPAIRED SO PATCHES ARE NOT EVIDENT ANDORIGINAL COLOURS MA TCHED.PROCEDURE:The Ken-Fix-It cart will carry a stock of all Guestroom paint colo

9、urs as per the architectural of colours. When repairing paint damage the surface should be cut back so excess layers will not occur. If the paint cannot be perfectly matched so repair marks are not no ticeable, the whole of the affected wall, furn iture, bench tops, doors, etc. are to be cut back an

10、d repa in ted.Before repainting on a whole wall etc. ensure the patch has had sufficient time to dry as wet or damp paint will give an in correct colour match.If an en tire sect ion is to be pain ted a Maintenance Request is to be writte n by the Ken-Fix-It and given to the Chief Engineer or Assista

11、nt Chief Engineer for signing and prioritising to the hotel pai nters.DEPARTMENT:JOB CATEGORY:REPAIRS AND MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: REPORTING OF KEN-FIX-IT WORK COMPLETESTANDARD:ALL REPORTS TO BE HANDED IN BY 1630 ON A DAIL Y BASIS.PROCEDURE:At the end of e

12、ach days work the Ken-Fix-It is to return all completed room check lists to the assista nt Engin eers Office. Each completed sheet will have a date, Ken-Fix-It ' sig nature and room number clearly written in the assigned spots.The Ken-Fix-It will mark the master room sheet, kept on the progress

13、board with a cross in side the circle beside the rooms completed on that day with the day and month shown beside it (X) 1/9/352)(COMPLETE DATE ROOM NO)The rooms that have bee n blocked by the Ken-Fix-It for the follow ing day will have a circle put beside the room nu mber (i. e. o 353)(BLOCKED ROOM

14、NO)The master room sheet will be a computer print of all room numbers by block available from the Assistant Chief Engineer. Master room sheets will be completed at least three (3) times a year.REPAIRS AND MAINT.KEN-FIX-IT/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: CART STOCK LEVELS AS PER K

15、EN-FIX-IT STOCK LISTSTANDARD:MAINTAIN CART STOCK LEVELS AS PER KEN-FIX-IT STOCK LIST.PROCEDURE:1. Refer to attached Ken-Fix-It Stock List.2. Ken-Fix-It Stock List is minimum par levels to be carried at all times.3. This level is to be reple ni shed at the end of each days work.4. If stores levels ar

16、e running dow n, en sure they are re-ordered in the spare parts book.5. Periodic checks will be made by the Chief Engin eer or Assista nt.HEAD:CHIEF ENGINEERGM. APPROV AL:DATE:TASK: BOILER CLEANINGSTANDARD:BOILER FIRE TUBES TO BE CLEANED AT TWELVE MONTHSINTERV ALS AND LEFT FREE OF ALL SOOT AND CARBO

17、NS.PROCEDURE:Un der the direct ion of the Mecha nical Departme nt the boiler will be stripped dow n for clea ning. Before start ing en sure the area is well ven tilated.Overalls, breathing masks, safety glasses and rubber gloves are to be used while cleaning is in progress. Obtain all of the followi

18、ng items from the workshops and take to the boiler room:-1. I bag of rags2. All safety gear3. Boiler brush kit4. In dustrial vacuum clea ner5. Heavy duty garbage bag6. Lead lamp7. Hand clea ner gel8. Banni ster brush and shovelClean tubes by pushing rods with a brush on the end up and down each fire

19、 tube. Leave vacuum in the bottom of the boiler to vacuum up all soot. When tubes have bee n brushed put vacuum head over the top of each to remove any suspe nded soot. Clea n dow n end plates and turbule nee rods. Access the flue and clea n with a banni ster brush and vacuum.When boiler has been cl

20、eaned, clean all tools, plantrooms and outside of the boiler. Empty vacuum into plastic bag and dispose of to loadi ng dock.HEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: MACHINERY CLEANINGSTANDARD:MAINTAIN MACHINERY IN A CLEAN CONDITION AT ALL TIMES.PROCEDURE:Mach inery will be kept clea n by all Depa

21、rtme nts but specifically will come un der the Han dyma n'job to continu ously go through pla ntrooms and clea n mach inery as per the attached schedule:1. When cleaning machinery with exposed moving parts, before isolating check with the Assistant Engineer until equipment and operation is total

22、ly familiar.2. Always isolate movi ng equipme nt before clea ning.3. Equipme nt shall be clea ned with a damp cloth, dry cloth and wire brush if n ecessary.4. All excess oil and grease dust or gen eral dirt is to be clea ned off.5. If during cleaning work, paint or seals are removed touch up with co

23、lour paint and if n ecessary un dercoat with rust prohibitor.DEPARTMENT:JOB CATEGORY:REPAIRS AND MAINTMECHANIC/HANDYMANHEAD:CHIEF ENGINEERG.M. APPROVAL:DATE:TASK: TROLLEY LUBRICA TION AND REPAIRSSTANDARD:MAINTAIN TROLLEYS IN A SAFE AND CLEAN OPERATINGCONDITION.PROCEDURE:Due to the continu ous proble

24、ms within other hotels caused by in correct lubricati on of trolleys the followi ng procedure will be adopted:-1. Oil is not to be used to lubricate sleeve bearing on trolley wheels.2. Dry silic on spray is to be applied to the axle after the wheel has bee n removed and axle and sleeve clea ned of a

25、ll dust and or dirt.3. Refit wheel and spin to evenly spread lubrica nt over en tire axle con tact surface and check for no ise to en sure eno ugh lubrica nt has bee n applied.4. Any repair work carried out on a trolley is to be clearly in dicated on the maintenance request form together with trolle

26、y number, to avoid continuous repair to fatigued materials.5. When replacing wheels, ensure treads are clean and lubricant free. Refit split pins, if used, by bending around and ensuring ends are flush with axles.SHERATON WENTWORTH SYDNEYJOB DESCRIPTIONPOSITION TITLE DEPARTMENT DIVISIONDATEKEN-FIX-I

27、TENGINEERINGREPAIRS AND MAINTENANCE1 JUNE 1989BASIC FUNCTIONRequired to perform in an all-aro und capacity with experie nee in all facets of trade and carry ing out duties in a resp on sible and compete nt manner.ORGANISATIONAL RELA TIONSHIPReports to:Assista nt Chief Engin eer.PRINCIPAL DUTIES AND

28、RESPONSIBILITIESPrimarily responsible for maintaining the Guest rooms to the Quality standards as defined in the Sherat on Corporati on Engin eeri ng Operati ons Man ual and Sherat on Wen tworth Hotel Ken-Fix-It maintenance check list.REVIEWED BY: COMPILED BY: APPROVED BY:APPROVED BY:REVISED:KEN-FIX

29、-ITINDUCTION CHECK LIST1. HOTEL ORIENTA TION.2. SGSS -FOUR STANDARDS.MUST be completed within one mon th of Orien tatio n.3. Complete a recog ni sed First Aid Course within two mon ths of Orien tati on.4. Have Training in kno wledge of all sta ndards for dress and pers onal appeara nee, groo ming an

30、d Guest relatio ns.5. Possess all round trade skills.6. Have an operati ng kno wledge of the Work Request System and Assig nment Board.7. a) Know what the Ken-Fix-It program con sists of.b) Know how the Ken-Fix-It program operates.c) Know what is n eeded to operate the program.d) Know how to con tro

31、l and measure the program.e) Now the end of mon th report ing procedure for Ken-Fix-It .8. Possess a knowledge of the location of all Hotel facilities including: Bars, Restaurants, Function Rooms, etc.9. Departme nts objectives, activities and resp on sibility to other departme nts.10. Familiarisati

32、 on with Hotel fire procedures and use of portable fire ext in guishers and hose reels.DEPARTMENT ORIENTATIONCHECKLISTIn dicate if actioned1. In troduct ion to:General Manager Man ager2. In troduct ion to:Members of releva ntDepartme ntAnd closely related Departme nts3. Departme nt Familiarisati onE

33、quipme ntLockersToiletsEmerge ncy exitsFire ext in guishers,Fire hoses, fire bla nkets PhotocopiersStaff di ning roomPay officeUniform roomService liftsFirst aid kitsIn troduce toDepartme nt's first aider Caf ebar4. Departme nt 'sFun cti ons and Structure(i.e. objective, activitiesand how re

34、lates to other Departme nts and overall Compa ny)5. Position Duties(i.e. position descriptionand how positi on relates to other activities of the Departme nt)6. Department ' s Policies Procedures breaks, I unch hour timecards, pay day departme nt union delegate appeara nee, uniform, hygie ne and

35、 hair styleemerge ncy procedure -Code 88 grieva nee procedure tran sportatio n after midni ght exhibit forms e.g. ann ual leave, abse ntee, workers compe nsati on termin atio n cleara nee slip meet ing -Q.I.P., Safety, Weekly Departme nt Heads Package passUnion slipNews sheet -Sherat on World &

36、Sheraton pacificSigned by: Departme nt HeadNew EmployeeDateFile:Releva nt Departme nt & Pers onnelS H E R A T O N W E N T W O R T HH O T E LQUALITY STANDARDS MANUAL-ENGINEER DEPARTMENTTABLE OF CONTENTSIntroduction 52Engineering Department -Overview 53Your pers onal Appeara nee & Con duct 5 4

37、G rooming 54Clothing/Uniforms 54Hours of work and Attendance 55Gen eral Con duct 55Safety Standards 56Work in Guest Rooms 58Tools of your Trade 59Work Quality 59Sheraton Wentworth hotelEngineering Department -Quality Standards ManualIntroductionThe Sheraton Wentworth is an International Hotel of ver

38、y high standing and is known for its professionalism and quality of service worldwide. Much of the success of any Hotel is due to its Staff and the Sheraton Wentworth is no exception. In order to maintain our reputation as a first class Hotel, it is necessary to ensure our quality standards are of t

39、he highest.This manual is designed to set out the guidelines by which the engineering department works and the personnel standards that are required. Reading this manual will allow you the opportunity to become familiar, or refresh yourself. With the standards that we expect of you and hopefully ans

40、wer many questions you may have.The engineer department is an important department within any hotel and we, in this department, should readily and constantly recognize the necessity for work to be performed of the highest standard. Work that is carried out below standard will directly or indirectly

41、affect guest service or the product that we have to sell. Bad workmanship in guest rooms or public areas is readily identified by guests and adversely flavours guests opinions of our establishment. Poor workmanship can also lead to an unsafe condition of equipment, fixtures and fittings. The Sherato

42、n Corporation is both legally and also morally responsible of the promises and Employee safety when within the confines of the premises and this is something that should never be forgotten.DEPARTMENT STRUCTURECHIEF ENGINEER1ASSISTANT CHIEF ENGINEERMAINTENANCEENGINEERPLANT EENGINEERELECTRICIAN/CARPEN

43、TER/FITTER/PAINTER/PLUMBER/HANDYMANKEN-FIX-ITTHE ENGINEERING DEPARTMENT, IN SHORT, IS RESPONSIBLE FOR THEMAINTENANCE AND PHYSICAL UPKEEP OF THE HOTEL. ONL Y BY AN EFFECTIVEMAINTENANCE PROGRAMME CAN THE HOTEL EXPECT TO RETAIN ITSFIVE STAR'LOOK.Sheraton Wentworth HotelEngineering Department -Quali

44、ty Standards Manual.Your Personal Appearance Conduct.Clothing / Uniforms.Due to the nature of some of the work, it is accepted that an immaculate appearance can not always be maintained. This is an accepted fact, but even so, the following rules should be observedIn your attire.- Uniforms are suppli

45、ed and laundered by the Hotel.- Safety shoes should be worn at all times.- Uniforms should not be removed from the premises.- Name badges should be worn at all times.- The Uniform should be buttoned to second button from the top.- Change or ensure your uniform is clean if attending to work in Guest

46、or public areas.GroomingThe rule to observe in this respect is quite simple and straight forward Engineer you are clean shaven and well groomed.Hour of Work and Attendance- Be punctual for work and regular in attendance. Not observing this simple rule only serves to discredit yourself in the eyes of your supervisor and places an additional burden on your fellow workers.- If for any reason you know that you will be unable to come to work, you should phone and inform the Chief Engineer or this Assistant prior to the commencement of the shift.- If you are abs