工作中的沟通技巧

1、Communication Skills in the Office 工作中的沟通技巧communicatekmju:nket to exchange information or conversationwith other people, using words, signs, writing etc: We communicated mostly by e-mail. communicate with People use more than words when they communicate with each other.if two people communicate, th

2、ey are able to talk about and understand each others feelings or desires: communicate with Parents sometimes find it difficult to communicate with their teenage municationkmju:nken the process by which people exchange information or express their thoughts and feelings: Good communication is vital in

3、 a large organization.the way people express themselves so that other people will understand: a weeks course in improving communication skills Means of Communicationemaili:mel Asking for Email Address询问电子邮件地址询问电子邮件地址 -Can I have your email address? -What is your email address? -Do you have an email

4、account? -My email address is someone at hotmail dot com (someonehot ). -Do you have his email address? -What was her email address again?forward f:wd slashsl hypen hafn underscornndsk:(r) P.S： / -forward slash（左斜线） -back slash （右斜线） -hyphen（连字符） _ -underscore（下划线）Requesting information through emai

5、l通过邮件索要信息通过邮件索要信息 Can you send it to my email address? -You can send it to me through email? -Can you email it to me? -Can I email it to you? -Can I send you the information through email?不确定邮箱地址是否拼写正确不确定邮箱地址是否拼写正确/确认确认对方是否有收到邮件对方是否有收到邮件 Comforming information -Can I verify your email address? The a

6、ddress I have on file appears to be incorrect.“ verify verfa to discover whether something is correct or true File fal a set of papers, records etc that contain information about a particular person or subject We will keep your details on file (store them for later use). appearp(r) used to say how s

7、omething seems, especially from what you know about it or from what you can see Police say there appear to be signs of a break-in. -I am unable to email it to you.Can you tell me your email address again?“ -I am getting a mail saying it is undeliverable I might have misspelled it.Can I double check

8、your email address?undeliverablendlvrbl Undeliverable, returned to sender .misspellmsspel to spell a word wrongly Double check = check again -The email address I sent it to was .Is this correct?“ -I sent the email to .Didnt you get it? -Thats the wrong email address.My email address is .“ -Oh.I see

9、the problem.My email address is Sending attachments through email 通过电子邮件发送附件通过电子邮件发送附件 -I can send you the document through email. -Ill send you the images to your email account. -Can I send the documents to your email? -Can I email you the files. -Can I email the files to you?documentdkjumnt a piec

10、e of paper that has official information on it a piece of written work that is stored on a computerthroughru: by means of a particular method, service, person etc: She got her first job through an employment agency. a success that was achieved through co-operative effort and wise leadership I heard

11、about it through a friend.imagemd a picture on the screen of a television, cinema, or computer: Jill Sharpe was little more than a name, an image on a television screen. 当传输文件格式有问题的时候传输文件格式有问题的时候 -I received your email,but I didnt receive the attachments.“ -My company prevents many types of attachme

12、nts.Can you send a text file instead?attachment(s) ttmnts document or file that is sent with an email message: Ill send the spreadsheet as an attachment. spreadsheetspredi:ta document that contains rows and columns of numbers that can be used to calculate something column klm a line of numbers or wo

13、rds written under each other that goes down a page in a column Add up the numbers in each column.preventprventto stop something from happening, or stop someone from doing something: The rules are intended to prevent accidents.prevent somebody/something (from) doing something His back injury may prev

14、ent him from playing in tomorrows game.texttekst the writing that forms the main part of a book, magazine etc, rather than the pictures or notes: There should not be too much text in childrens books. -Before you send the document,change the extension .doc to .txt and then send it.When I receive it,I

15、 will change it back to .doc before I open it.“ -Hi Mary I sent you an email with my proposal as an attachment .Did you receive it?extensionkstenn a set of three letters that follow the name of a computer file to show what it is. For example, the extension .doc shows that a file is a written documen

16、t. proposalprpzla plan or suggestion which is made formally to an official person or group, or the act of making it The committee kmti put forward a proposal to reduce the time limit. 当文件超出大小的时候当文件超出大小的时候 -The file is too large to send through email.“ -My email account will only allow sending attach

17、ments that are 1 MB or smaller“ -My email account will only allow me to receive attachments that are 2 MB or smaller.当你发邮件出现了一些问题当你发邮件出现了一些问题Email Problems当你的电子邮件收件箱满了的时候当你的电子邮件收件箱满了的时候 -My email is getting full. I better delete some old mail.“ -I better save my emails to my hard drive so I can make

18、 some room in my inbox.deletedli:t to remove something that has been written down or stored in a computer: His name was deleted from the list. I deleted the file by mistake.inboxnbks the place in a computer email program where new messages arrive: I had 130 emails in my inbox this morning.a containe

19、r on an office desk that is used to hold letters, documents etc that you must deal with -How do I request more storage space for my email account?I am constantly running out of space. -Youre running out of email space too? I have the same problem at least once a month. -I hate getting the mail that

20、I am running low on space.requestrkwestto ask for something in a polite or formal way: To request more information, please call our toll free number. request to officially ask for somethingconsult to ask someone for advicedemand to ask for something very forcefullybeg to ask for something in an anxi

21、ous or urgent way, because you want it very much consultknslt to ask for information or advice from someone because it is their job to know something: If symptoms persist, consult a doctor without delay. consult somebody about something An increasing number of people are consulting their accountants

22、 about the tax laws. consult with I need to consult with my lawyer.demanddm:ndto ask for something very firmly, especially because you think you have a right to do this: I demand to know whats going on. begbegto ask for something in an anxious or urgent way, because you want it very much: beg to do

23、something The children begged to come with us. beg somebody to do somethingI begged Helen to stay, but she wouldnt listen. beg (somebody) for somethingShe ran to the nearest house and begged for help. make some room 腾出一点空间 storage space 存储空间 running out of sapce 就是说快没有存储空间存邮件啦 -I just started my job

24、 so I havent received my email address yet. -My email account hasn,t been created yet. They said I should receive it tomorrow. -I havent received any emails in the last four hours. I think the server is down or something. -I think the exchange server is down.Is down. Is somebody taking a look at thi

25、s problem? -I cant send anything right now. Is anybody else having a problem with their email?当你的工作邮箱账号坏掉的时候当你的工作邮箱账号坏掉的时候 -It could be a network problem, but my email account is not working. -I cant access my email right now. I think the server is down. -Who should we contact if we are having email

26、 problems? -I keep getting junk mail in my work account.How did they get this email address? -How do I prevent junk mail? server 服务器 junk mail 垃圾邮件Reply and Reply All回复和全部回复回复和全部回复 I sent out a mail to the whole group. I requested that they littlerme with their ideas. -When I receive a mail sent out

27、 to multiple people,I keep forgetting to send to all. -Start a mail thread on your idea . I think everyone should get in on this discussion. -Do you want me to start a mail thread for this? 注意：注意： When you reply all, it goes out to everyone on the To line (收件人)and the CC line（抄送）. Can you copy me on

28、 that email youre going to send? 发邮件的时候如果需要抄送某人，你可以说I CCd you.（我已经抄送你了哦！）在这里CC stands for Carbon CopyForwarding Mail转发邮件转发邮件 -I cant find the mail about our next project. Can you forward the mail to me? -I got a useful email on productivity. I think I will forward it to our team. -Ill forward you the mail I got from the manager. -I received a mail from the marketing manager.I dont know what she is asking for.Can I forw