06危机管理04情境22水污染sce water contamination

1、家乐福中国风险防范部Carrefour China Risk Prevention情境 22 水污染SCENRIAO 22 WATER CONTAMINATION定义 DEFINITION水污染会对水的使用者的身体健康造成严重的危害。污染由多种原因导致（化学物品，细菌污染，药物），可以是蓄意的，也可能是偶然的或必然的，例灾后会产生水污染。在多数导致的水污染的中，最常见的是大肠杆菌，担孢子，杀虫剂及金属。2000 年在，一场猛烈的暴风雨导致水质受到大肠杆菌的污染；造成 4 人，2300 人生病。2006 年 6 月，一辆卡车意外向大沙河里倒入了 60 吨煤焦油，差点对保定市的一个自来水造成污染(

2、1000 万居民)。2006 年 8 月，中国吉林一家工厂发生是故后，含有剧毒的苯物质流入松花江，差点污染了整个俄罗斯东部的水源。该地区的自来水使用被立即。It is a pollution of the water having negative consequenon the health of peoplewho consume it. This pollution can have different origins (chemical, bacteriological,pharmaceutical) and beentional (bioterrorism, black), acci

3、dental or natural,ollutions factor are thefollowing a flood for instance. Among the most common watE.Coli bacteria, the cryptosporidium parasite, pesticides and heavy metals.In 2000 in Canada, a violent tderstorm caused water to be contaminated withE.Coli; 4s died and 2,300 were sick as a result. In

4、 China, in June 2006, a truckspilled accidentally 60 tons of coal tarhe Dasha river, threatening to pollute one ofthe drinkable waterof the city of Baoding (10 millions inhabitants). In August2006, after an accident occurred in a plant in Jilin (China), highly toxic benzeneproducts were spilled on t

5、he Songhua river and threatened to pollute the waterresourof Eastern Russia. Tap water consumption was forbiddenhe zone.预防 PREVENTION联系当地卫生局了解警报级别及指示，以防水源被污染的情况发生。准备以下装备：便携式收音机配有备用电池，手电筒，饮用水，重要证件和文件，急救药品，装置，眼罩和呼吸面罩。将饮用水保存在密封瓶中。根据所在环境附近的高危装置情况而定，确立主要意肇事，试图污染所在地区水源（组织.）。，也有可能是一些团体故密切关注天气情况，确认高度时期。（强降雨

6、，风暴，洪水）Contact local health authorities to learn about the alert modes as well as offilinstructions in case the water supply is contaminated.ipate and stock the following equipments: portable radio win extra set ofbatteries, flashlights, drinkable water, important prs/s,aidmedication, blets, contaen

7、t equipment, goggles and respiratory masks.Keep your stocks of drinkable water in sealed bottles.Identify the main threats depending on the high-risk installations (Seveso-type plants) close to your installations, but also in function of hostile groups (terroristanizations) who could try to poison w

8、ater resourhe zone.Follow closely the weather to identify high-risk periods (strong rains, tfloodings).derstorm,即时行动 IMMEDIATE ACTIONS门店 Store向国家保安部门发出警告。发现可疑症状如果发现一些员工喝了同一水有，抽筋或腹泻症状，立刻通知医生进行检查。立即所有员工使用自来水，直到就问题向医生医学建议后。收到污染警报在场使用自来水。停止所有供水设备的使用。此地区居民会试图囤积饮用水，所以立刻对水进行回收。Warn the Country Security Ser

9、viceIn case of suspicious symptomsIf several employees experiment such symptoms as vomiting, cr s or blood diarrheas after drinking water from a same source, contact immedia y a doctor to have them examined.Forbid immedia y all your employees to consume tap water until you have a medical advice on t

10、he question.In case you receive a contamination alertForbid everyone on the site to drink tap water.Have thiserdiction clearly next to water supply facilities.The habitants of the zaccordingly.ill try to constitute stocks of drinkable water, so restock安全部门 Country Security Service向操控部门发出警告。视事件严重性，协助

11、门店组织应急帮助并向应急供电部门发出警告。需要，安排一些额外的保安团队，防止蓄意破坏的行动发生，组织增援。Warn the Operations Management.Depending on the gravity of the event, help the storeanize emergency help. Plan some extra safekereinforcements if needed.ng teams to prevent vandalism and activate these资产部门 Country Assets Service联系门店经理，了解毁坏情况的通知保险公

12、司。信息。Contact the Store Manager and obtain information regarding the damages.Warn the insurance company.开发部门 Country Exploiion Direction为门店经理提供一切条件，确保员工及顾客的安全。协调开展行动。Provide the Store Manager with the appropriate means to guarantee the safety of thenel and c nts.Coordinate the actions of the differen

13、t serviinvolved.相关部门 STAKEHOLDERS外部法律部门 卫生人力资源部 健康 财务部 工业部门 部 后勤部 保安部 ernal ExternalLegal Department Healuthorities Human ResourDepartment Health profesals Finance Department Industrials Communication Department Offi ls Logistics Asso tions Security Department Media MEDIA事先对不同情况的争论作出充分准备。从容不迫的考虑事故情形

14、，时刻准备介入牢记处理沟通方面的 7 大误区：否认承担事故责任将公司利益置于首位回应过慢面对，采取“不予评论”的立场不与员工交流不考虑就盲目作出决定以下信息将会通过 （部门）传送给。目前对于事件的导致原因以及的分析都还为之过早，但是以及采取并实施了我们的事故紧急预案。的技术支持部门已经采取了行动。还设立心理治疗小组，所有的受害者都会得到紧急救助小组以及所有的悉心照顾。家乐福处理部门已经召开会议，将会提供信息Prepare well ahead an argumenion taking your environment.o account the different risks relative

15、 toTake the time to think about the situation and prepare yourcommunication.ervention before yourKen mind the seven sins of crisis communication:DenialNot taking responsibility for a mistakePutting a companys finanlResponding too slowlyerestTaking a “no comment” stance with the mediaNot communicatin

16、g with employeesMaking decis without thinking of consequenThe following message will be transmitted to the media by Communication Service):(Country“It is too early toyze the causes and consequenof this incident, but wehave already implemented our emergency plan. Our technical support teamsare on their