铁路客运服务英语车站篇Project Three

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH2Project03

DeparturesHall出发大厅3Part1WarmingUpTherearemanydifferentwaitingroomsatsomerailwaystation.CanyoutellusinEnglish?Whatfacilitiesarethereinthewaitinghallsofrailwaystations?4Part1WarmingUpHowtoprovidebetterserviceforeachpassengerinthedepartureshall?5Part2SkillsDevelopment6Part2SkillsDevelopment7Part2SkillsDevelopment8Part2SkillsDevelopmentSentencePatterns1.Ourstationhavehotwateravailableforpassengers.Pleasebecareful,asthewaterdispensedisveryhot.

我们车站有开水间，使用时请注意安全，以防烫伤。2.Pleasegoupstairsforaccesstoyourtrain.您乘坐的列车需要在楼上大厅候车。3.Thiswaitingareaisforclassicrailtrains.Thewaitingareaforhighspeedtrainsisstraightahead.这里是普速车候车区，高铁列车请往前走。9Part2SkillsDevelopmentSentencePatterns4.Doyouknowyourtrainnumber?Onthedisplay,totheleftisyourtrainnumber,withitswaitingroomontheright.Justfollowthesignstoyourwaitinghall.您知道您的车次吗？显示屏左栏是车次，右栏是候车区，然后看指示标就可以了。5.Pleasetakeiteasyandrelax.Wewillhelpyousolveyourproblemfirst.麻烦您稍微冷静一下，我们将优先为您解决问题。10Part2SkillsDevelopmentSentencePatterns6.Wehaverestaurantsherejustabovethedeparturelevel-----theyareoverthere.Youcanusetheescalatorstogoup.餐厅位于出发大厅上层，扶梯在那里，您从那里上去就好。7.Juice,mineralwater,andbiscuits,amongstothers,areavailableatallconvenienceshops.每个便利店都有卖果汁、矿泉水、饼干等。8.OurPayLoungechargesare10yuanperhour,withaminimumchargeofonehour.

我们休息室是计时收费的，1小时10元，最低按1小时计算。11Part2SkillsDevelopmentSentencePatterns9.TheVIPloungeisfreelyaccessibletoourmembers/businessclasspassengers/thebank’spremiumcustomersonly.这个贵宾室是面向我们会员/商务座旅客/银行高端客户免费开放的。10.Sorry,nophotographyispermittedhere.抱歉，请勿在此拍照。11.Youcangetcashfromcashmachines/ATMsatthecornersofthewaitinghall.您可以从位于车站候车厅四个角落的自动取款机上取现金。12Part2SkillsDevelopmentSentencePatterns12.Justamoment,please.WhilstIasksomeonewhospeaksEnglishbettertoserveyou.您稍等一下，我联系我们车站英语较好的同事帮您。13.Wehaveababycareroomformothersandbabies.我们这里的母婴关怀区有哺乳室。13Part2SkillsDevelopmentDialogue1WelcometoVIPLounge.14Part2SkillsDevelopmentDialogue1WelcometoVIPLounge.StationStaff:Goodmorning,sir,canIhaveyourticketandID,please?Passenger1:Hereitis.StationStaff:

I’msorry.VIPloungeisforbusinessclasspassengersonly.Ifyouwanttoremainhere,I’mafraidyouwillhavetopay.Passenger1:Howmuchisit?StationStaff:Thefeeis50RMB,incash,please.Passenger1:

OK.Iwillnotbein.15Part2SkillsDevelopmentDialogue1WelcometoVIPLounge.(Anotherpassengercomeshere.)StationStaff:

WelcometoVIPlounge.Sir,yourticketandID,please.Passenger2:Hereyouare.StationStaff:Sir,yourtrainleavesat9:44.Letmeregisteryourticketdetails.Havearestplease.Wewillremindyouatboarding.Passenger2:

OK.IsthereWi-Fiavailablehere?StationStaff:Yes,sir.TheWi-FipasswordisBJN123.Wouldyoulikesomethingtodrink?Therearefreedrinksanddelicioussnacks,helpyourselfplease.16Part2SkillsDevelopmentDialogue1WelcometoVIPLounge.Passenger2:Thankyouverymuch.CanIreadvariousnewspapersandmagazineshere?StationStaff:Yes,theyarepreparedforyou.Youcanreadhere.(Anhourlater)StationStaff:TrainG101isnowboarding.Pleasemakesureyou’veeverythingwithyou.Followmeplease.Passenger2:OK.CanItakeawaythismagazine?StationStaff:Sorry,Sir.PleasedonotremovereadingmatterfromtheBusinessClasslounge.Passenger2:

OK.Let’sgo.17Part2SkillsDevelopmentDialogue2WelcometoSpecialWaitingArea.

PublicAnnouncement:

Ladiesandgentlemen,welcometoBeijingWestRailwayStation.Takegoodcareofyourluggagewhenyouwaitforyourtraininthestationhall.StationStaff:WelcometoSpecialCareWaitingArea.Haveyoureservedspecialcareservices?Passenger:Itravelwithmy75-year-oldfatherandmylittlechild.Therearetoomanypeopleinthewaitinghall.It’sinconvenientthere.Canwebehereandwaitforourtrain?StationStaff:OK,madam.Wecanmakeaveryquickreservationandserveyouassoonaspossible.18Part2SkillsDevelopmentDialogue2WelcometoSpecialWaitingArea.

Passenger:

Excuseme,needwepayforthisservice?StationStaff:Specialcareservicesarepartofourrailwayservice.Itisprovidedfreeofcharge.Passenger:Thankyouverymuch.Youareverykind.StationStaff:

Madam,inourspecialcarecenter,wealsohaveaplaygroundforchildren.Yourfathermayrelax,andyourchildcanhavefunthere.Passenger:

It’sverythoughtfulofyou.StationStaff:Madam,toensuretheplaygroundiskeptclean,wouldyoupleaseremoveyourchild’sshoesbeforeplaying?Passenger:

OK.19Part2SkillsDevelopmentDialogue3Apassengerisshoppinginthewaitinghall.SalesClerk:Goodmorning,sir,welcometoourconvenienceshop.WhatcanIdoforyou?Passenger:Morning.Ismineralwateravailablehere?SalesClerk:Yes.Hereitis.Passenger:Isthisbottlepastitsexpirydate?Pleasetakealook.SalesClerk:Sir,thedatehereiswhenitwasmanufactured.Itsbestbeforedate12monthsafterthisday.Soit’snotexpired.Passenger:OK.Arethereanyunusualthingsproducedinthiscity?I’mlookingforsomethingformydaughter.20Part2SkillsDevelopmentDialogue3Apassengerisshoppinginthewaitinghall.SalesClerk:IsthisyourfirsttimehereinChengdu?Passenger:

Yes.SalesClerk:Mm...Howaboutthislovelypandatoy?It’sreallyahotinourshop.AndyouknowthatpandaisasymbolofChengdu.Lookatitslovelyshape.Yourdaughterwilldefinitelylikeit.Passenger:Itlooksgreat!Howmuchisit?SalesClerk:168yuan.Passenger:

Thetoyisnice,butit’stooexpensive.Canyouworkitdownalittle?21Part2SkillsDevelopmentDialogue3Apassengerisshoppinginthewaitinghall.SalesClerk:

Wewillofferyouaspecialdiscountsinceyoulikeitsomuch.Howabout150yuan?Pas