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湖南省长沙市道林镇道林中学2022-2023学年高二英语期末试题含解析一、选择题1.Generallyspeaking,beinghard-working_____justwhatittakesforyoutobesuccessfulinyourcareer.A.is
B.are
C.wasD.were参考答案:A2.TheKingissaidto________bythespiderweavingitswebinthecavewherehewashidinganddefeatedhisenemyatlast.
A.beencouraged
B.beingencouraged
C.havebeenencouraged
D.haveencouraged参考答案:C3.Theproblemis_______wecanimproveourreadingskillinsuchashorttime.Awhen
Bwhere
Chow
Dthat参考答案:C略4.—Haveyougotanyideaforthesummervacation?—Idon’tmindwhereweget______there’ssun,seaandbeach.A.asif
B.aslongas
C.nowthat
D.inorderthat参考答案:C5.—Mr.Roberts,mayIhaveyourtelephonenumber________theappointmenttomorrowevening?—Yes.Myofficetelephonenumberis25242524.A.confirm B.toconfirm
C.confirming
D.confirmed参考答案:BB句意:“罗伯茨先生,能不能把你的电话号码给我,以便确定明晚的约会?”“好的。我办公室的电话号码是25242524。”此处为不定式短语作目的状语。6..—CanIsmokehere?—Sorry.Wedon’tallow______here.A.peoplesmoking
B.peoplesmoke
C.tosmoke
D.smoking参考答案:D略7.Amanpassingbysentmetoanearbyhospital,and______hishelp,Ireceivedthemedicaltreatmentintime.A.accordingto B.regardlessof C.alongwith D.thanksto参考答案:D8.Itisstronglysuggestedthatmeasures__________studentstocheatintheexams.A.betakentoprevent
B.betakentoforbid
C.aretakentoprevent
D.aretakentoforbid参考答案:B9.Thevillagehasdevelopedalot,______welearntfarmingtwoyearsago.A.when
B.which
C.that
D.where参考答案:D10.Acommunicativesatellite______asmuchas3.5tonswassentupintospacelastweek.A.weighing
B.weighed
C,tobeweighed
D.beingweighed参考答案:A11.Theguidewasenthusiasticandknowledgeableandwespentalovelyeveningwanderingintoplaceswhichwe
straightpastotherwise.A.hadwalked B.werewalkingC.wouldhavewalked D.musthavewalked参考答案:C12.-Iwastoldthatanaccidenthappenedsomedaylastmonth.Couldyoutellmewhereandwhenexactly?-I’msorryIcan’trememberwhen___________accidenthappened.Ionlyrememberitwas__________Saturdaymorning,whenitwassnowing.A.the,the
B.the,a
C.a,a
D.a,the参考答案:B13.Lindawasin____dilemmawhenshewasrequiredeithertocompletethedangeroustravelbefore____deadlineortostaywhereshewasforever.A.the;a
B.a;不填
C.the;the
D.a;the参考答案:D14.Doyouknowthemanfrom________housethepictureswerestolen?A.which
B.whom
C.what
D.whose参考答案:D15.______Imethim,hewasworkingasanengineerinabigcompany.
A.Sincethefirsttime
B.Thefirsttime
C.Forthefirsttime
D.Thefirsttimewhich参考答案:B16.
Couldyougivemeahand?Itseemsthatmystrengthhas_____.A.usedup
B.runoutC.beengivenout
D.runoutof参考答案:B17..
fromspace,theearth,withwater
seventypercentofitspercentage,looksa“blueball”.
A.Seen;covered
B.Seeing;coveringC.Seeing;coveredD.Seen;covering参考答案:D略二、新的题型18.(共5小题;每小题2分,满分10分)
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。将答案写在答题纸上。Dreamisasemi-consciousstatewherewehavelynocontroloverourthoughtsandexpressions.
71Maybetheansweris"yes",butitmaybe"No".Researchprovesthatallofusdreamatleasttwiceormoreinoursleepthoughwemaynotrememberwhenwegetup.
72Within10minutes,almostalldreamsareforgotten.Peoplewhoareblindfrombirthdream,too.73DuringRomanerasomedreamswereevendiscussedandinterpretedinthesenateasthedreamwasconsideredtobeaGodsentmessageforthemankind.Cleardreamsareconsideredthosedreamswherepersonscantakefullorpartialcontroloftheirdreams.74Writingdownandkeepingtrackofyourdreamsisveryimportant.Secondthingisnoticingsignsortriggers(刺激物)thatcanhelpusstayawarethatweareindreamingstate.Oncewestartdreamingclearlywecouldcontroltheimaginaryexperiencesinthedreamenvironment.75Aninterestingfactisthatourbodyisparalyzed(不动弹)duringoursleepprobablytopreventthebodyfromactingoutdreams.参考答案:71-75EABDF三、阅读理解19.
Nomatterwhattypeofbusinessyourun,ithastodealwithsituationsinwhichthingsgowrongfromyourcustomer’spointofview.Complaintscanbeagreatsourceofinformationfortheorganizations.Soit’simportanttolearntodealwithcustomercomplaintsefficiently.
Firstly,listenactivelytowhatthecustomerhastosaybykeepingcomfortableeyecontactandgivingfullattentionwithnointerrupting.Youshouldalsoshowyourcustomerthatyoudounderstandhim.
Secondly,whenreceivingacomplaintyoushouldapologizeforthefailurethecustomerhasidentified.It’simportantforyoutoknowthatyourapologymustappearauthentictothecustomer,andnotanemptyexercise.Andalsoyoushouldshowthecustomeryou’veacceptedtheresponsibilityandprovidehimwithchoicesifyouhavesomeinhandorotherwiseassurethecustomeryou’lldosomethingabouthiscomplaint.
Thirdly,talkwiththeconsumeranddiscoverthebestmeanstoresolvehisproblem.Therewillbetimeswhen,aftergatheringthefactsofasituation,you’llbeunabletoresolvetheproblemimmediately.Inthiscaseit’simportanttoletyourcustomerknowhowlongit’lltaketotakeactiononhiscomplaint.
Fourthly,asimple“Thankyou”isonewaytoletthecustomerknowyouappreciatethetimeandefforthehastakentoinformyouaboutaproblemwithyourcompany’sserviceorproductyouneedtoknowabout.
Lastly,giveyourcustomersomethingthatshowsyourappreciationforhimgivingthefeedbacktoyou.Andlethimknowyou’resorryforthemistakethatwasmade.Itisn’tnecessarytogivesomethingthatiscostly;butacoupon(赠券)forafreedrinkormovieisfine.
Yourprofessionalandwell-organizedmethodofdealingwithyourcustomercomplaintsisonemorewaythatwillmakeyoustayaheadofyourcompetitors.67.Whatdoesthepassagemainlytalkabout?
A.Importanceofdealingwithcustomercomplaints.
B.Effectsofcustomercomplaintsonbusiness.
C.Tipsforhandl
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