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湖南省永州市大界中学高三英语期末试题含解析一、选择题1.Thefact_____shehasn’tknowntheresultoftheexaminationisagreatsurprisetome.A.which

B.that

C.what

D.when参考答案:B2.Hissisterlefthomein2008,and_____since.A.hasnotbeenheardof

B.hadnotbeenheardofC.hadnotheardof

D.hasnotheardof参考答案:A3.Successisnotfinal,andfailureisnotdeadly.Itis,youknow,thecouragetocontinue______countsinlifeA.that

B.which

C.where

D.when参考答案:A【知识点】考查强调句型的用法。句意:成功不是最终目的,失败也不是致命的。你知道,是继续下去的勇气在生活中才最重要。Youknow为插入语,做题时可删除,以免影响思考。Itisthecouragetocontinuethatcountsinlife为强调句型,强调的是句子的主语thecouragetocontinue。故选A。4.Everystudentaswellasteacherswho__tovisitthemuseum___askedtobeattheschoolgateontime.A.is,is

B.are,

are

C.is,are

D.are,is参考答案:D略5.Tomwokeuptofindhimselfrobbedbysomeone,only_______himthreebrokenglasses.A.toleave

B.leaving

C.left

D.havingleft参考答案:B6.It'sstandardpracticeforacompanylikethisone_____asecurityofficer.A.employed B.beingemployed C.toemploy D.employs参考答案:

C7.—Doyouhavemoneywithyou?Ineedsomebadly.—Sorry,but________atall.A.no

B.nothing

C.none

D.little参考答案:C

8.—Areyoustillverybusy?—Yes,I

thereportforthemanageranditwon’ttakelong.A.havejustfinished

B.amjustfinishingC.hadjustfinished

D.amjustgoingtofinish参考答案:B略9.—Areyougoingtoourpartythisweekend,Emma?—______.Imightbeawayonbusinessthen.A.That’ssettled

B.Withpleasure

C.Thatdepends

D.Uptoyou参考答案:C10.Theproblemissodifficultthatit

untilweworkhardatit.

A.issolved

B.isnotsolved

C.willbesolved

D.willnotbesolved参考答案:D23.JeremyLinhasscored166pointsinsevengamesandhisfameissweepingtheUS,whichmeansthathiscareerhas______.A.paidoff

B.takenoff

C.putoff

D.calloff参考答案:B略12.Itissaidthatwalkingisoneofthebestwaysforapersonto________healthy.A.reserve

B.preserve

C.stay

D.obtain参考答案:C略13.—Whatdoyouthinkwecandoforouragedparents?—You_____

doanythingexcepttobewiththemandbeyourself.A.don’thaveto

B.oughtn’tto

C.mustn’t

D.can’t参考答案:25.A

don’thaveto意为“不必”。根据所提供的情景excepttobewiththemandbeyourself可判断出除了和他们在一起不必做其他任何事。oughtn’tto意为“不应该”;mustn’t意为“不准,禁止”;can’t意为“不能够,不可能”。略14.Takethisboxand_____youcanfindenoughspace.

A.putitwhich

B.putitwhichplace

C.putitwherever

D.putitinwhere参考答案:C略15.---Johnsonwastakenawaybypoliceyesterday.

---Sure.Itissaidthathewas____ofatheft.

A.charged

B.suspected

C.innocent

D.guilt参考答案:B16.“Theinterest________bedividedintofourparts,accordingtothecontractbetweenthetwosides,”declaredthejudge.A.may

B.should

C.can

D.shall参考答案:D略17.-Haveyougotanyparticularplansforthecomingwintervacation?

-Yes,_

,I'mgoingtovisitmygrandparents.

A.ifnecessary B.ifso C.ifever

D.ifpossible参考答案:D二、新的题型18.Nomatterwhattypeofbusinessyourun,ithastodealwiththingsthatgowrongfromyourcustomer’spointofview.Complaintscanbeagreatsourceofinformationfororganizationstomakecorrectionsaswellasfurtherimprovements.__36__.▲Youshouldlistenactivelytowhatthecustomerhastosaybymaintainingcomfortableeyecontact.__37__.▲__38__.It’simportantforyoutoknowthatyourapologymustappearsinceretothecustomer,andnotanemptyexcuse.Andalsoyoushouldshowthecustomeryou’veacceptedtheresponsibilityandprovidehimwithchoicesorassurethecustomeryou’lldosomethingabouthiscomplaint.▲Talkwiththeclientanddiscoverthebestmeanstoresolvehisproblem.__39__Inthiscaseit’simportanttoletyourcustomerknowanestimation(估计)ofhowlongitwilltaketotakeactiononhiscomplaint.▲Asimple“thankyou”isonewaytoletthecustomerknowyouappreciatethetimeandeffortthey’vetakentoinformyouaboutaproblemwithyourcompany’sserviceorproductthatyouneedtoknowabout.▲Createaprocedureforrecordingdifferenttypesofcustomercomplaints.__40__.A.Listentoyourcustomer’scomplaintsandyoucanimproveyourservice.B.Therewillbetimeswhenyou’llbeunabletoresolvetheissueimmediately.C.Whenreceivingacomplaint,youshouldapologizeforthefailurethecustomerhasidentified.D.Theyareavaluablesourceofinformationtodeterminevariousrootcausesthatneedtobeaddressedwithinyourcompany.E.Soit’simportanttolearntodealwithcustomercomplaintsefficiently.F.Don’tfeelashamedofthefailureinyourserviceorproducts.G.Youshouldalsoshowyourcustomerthatyoudounderstandhimbygivingfullattention.参考答案:36.E

37.G

38.C

39.B

40.D文章是关于顾客投诉的。无论经营哪一行业,都需要处理顾客遇到的问题。消费者的投诉往往会反映出许多问题,因此,有效地处理投诉很重要。36.E.考查信息提取题。根据题干前后与E一致的关键词:dealwith,complaints,efficiently,improvement等判断选E。37.G。考查信息提取题。根据题干前后与G一致的关键词:listen,customers,contact,attention等判断选G。38.C。考查信息提取题。根据题干前后与C一致的关键词:apologize,apology,customer等判断选C。39.B.考查信息提取题。根据题干前后与B一致的关键词:toresolvetheissue/problem等判断选B。40.D。考查信息提取题。根据题干前后与D一致的关键词:various,different,procedure,rootcauses等判断选D。三、阅读理解19.CenterStageCenterStageisamusicanddramagroupforages12—16.OuraimistobuildconfidenceThroughmovementandmusic.A11agesworktogethertoperformattheendofeachtermforfamiliesandfriends.Workingwithourbodiesandviceshelpsdevelopawarenessofourselves,physicalandemotionalintelligenceandbuildsconfidenceinourrelationshipswithothers.Havingfun,learningnewskills,meetingfriends—thatis

CenterStage.Forfurtherinformationpleasecontact01454851938orseeourwebsiteatwww.centerstagebristol.co.uk.TheTherapySpace“Inattentive.”“Poorhandwriting.”“Lazy.”“Can’tsitstill”.“Dull.”Someofthesetermsmaybehowyourparentsandteachersorotherpeopleviewyou.Youmaywonderwhyyouseemslowatschoo1andhavedifficultywithorganization,handwriting,sittingstillandconcentrating.TheTherapy

Space

can

help

you

understand

yourselffrom

a

new

angle.We

help

youunderstandanddealwiththerootcausesbehindyourbehaviors.AtTheTherapySpaceinSouthBristolthespecialistwillassessandtreatyouinafantastic,fun—filledenvironment.Teensbegtoreturntoschools!Parentshavetoldusitisthebestpresenttheyhavegiventotheirchildandthemselves.“Wehaveseensuchadifferencesincecomingtoseeyou,andschoolisnowbeingmuchmoreunderstandingafterreadingyourveryhelpfulreport.Wecan’tthankyonenough.”CallLinda&Annieforfriendlyadviceontelephone:01179079189.TheActionCenterskiraceteamislookingformorekeenandenthusiasticandexperiencedskierstojointheirteam.Havingthreehighlyexperiencedcoachestodevelopthepotentialofmembersoftheteam,wearecurrently

lookingintoarrangingracesagainstotherraceteams.WhoeverwantstojoinusmustbeabletoskitoanintermediatelevelandknowhowtohavefunWhileskiing.TheCenterissituatedinChurchillA38southofBristolAirport.Contact01934852335

49.Whatthethreeadshaveincommonisthat_____.A.peoplecancallthemiftheywantmoreinformation.B.alltheadsoffertheirphonenumbersandwebsitestore

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