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酒店基础礼貌服务用语1、 礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎: “早上好，小姐/先生。”“good morning, madam/sir.” “下午好，小姐/先生。” “good afternoon, madam/sir.” “晚上好，小姐/先生。” “good evening, madam/sir.” 客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。 “很高兴再次见到您(欢迎再次光临)，王先生。 “nice to see/ meet you again, mr. wang.”或与客人互相寒暄： “您今天好吗?” “how are you ( today)?” “我很好，谢谢，你呢?” “im fine, thank you, and you?” “很好，谢谢您?”“im very well, /im fine, too. thank you.” useful words and expressions:1) sir 2) madam 3) miss 4) ms 5) meet6) good morning/ afternoon/ evening! 7) glad / nice to 8) how do you do? /how are you ?2、 主动向客人提供帮助: “我可以帮您吗?”“may i help you?”/what can i do for you ? 尽量为客人多做一点： “还有什么需要我帮您吗?”“is there anything else i can do for you?” useful words and expressions:1) may /can i ? 2) if you need my help, just call me please.3 、记住一些能讨人喜欢的言词: “谢谢。”“thank you.” “别客气。” “you are welcome.” “对不起。” “im sorry.” “没关系。” “thats all right.” “请。”“please.” useful words and expressions:1) welcome 2) thats all right.4 、打扰客人之前，要提示客人： “打扰了”“excuse me”这个情形可能包括诸如：打断客人谈话，为客人上菜时，进客房之前，请客人让路，你在服务时中途退场等。5、 向客人呈递某物时： “这是您的” 、 “here is / are your (key, newspaper, boiled water, breakfast, lunch ,supper”)/ “here you are.”6、 要客人等待时，要先有交代: “请稍等一会儿。”“just a moment, please./wait a minute, please.”