大堂经理智能英语.doc

第一部分 日常会话一、迎接/送别n Good morning/afternoon/evening ，sir（madam） n 早上/下午/晚上好，先生（小姐） n Im the lobby manager here ，welcome to Bank of China. n 我是这儿的大堂经理，欢迎来到中国银行。 n May I help you ？ /Can I help you？ n 我能帮你吗？ n What can I do for you ？ n 我能为你做什么？ n Whats the trouble，sir （madam） ？ n 先生（小姐），你怎么啦？。n The service guide is on the desk. n 服务指南在桌面上。 n Please go to Counter No.1.n 请到1号柜台。n Goodbye and good luck. n 再见，祝你好运。 n Hope to see you again. n 希望再次见到你。二、感谢/道歉n Thank you very much. n 非常感谢 。n Youre welcome. /Not at all. n 不用谢 。n Im sorry，sir （madam）。 n 对不起，先生（小姐）。n Im sorry to trouble you. n 对不起打扰你了。 n Im sorry to have kept you waiting . n 对不起让你久等。n It doesnt mater. /Thats all right. n 没关系。 n Never mind. n 别放在心上。n Dont worry about it. n 别担心。三、肯定/否定n Certainly ，sir （madam）。 n 当然可以，先生（小姐）。 n Yes，sir，（madam）。 n 是的，先生（小姐）。 n Thats true ，sir （madam）。 n 是这样的，先生（小姐）。n No ，sir （madam）。 n 不，先生（小姐）。 n I dont think so. n 我不这样认为。 n Of course not. n 当然不。 第二部分 业务英语一、储蓄业务n What kind of account(s) do you have in mind?n 你想开哪种账户?n Would you like to open a current account?n 你想开一个活期存款账户吗?n Do you have a savings account with our bank? n 您在我行有储蓄账户吗？n We have two types of savings accounts: demand deposit and time deposit. n 我们行的储蓄账户分为活期和定期。n Would you please fill in the deposit form with the amount to be deposited as well as your name, address and employers name? n 请填张存款单，写明要存的数额以及你的姓名，地址和工作的单位，好吗？n The balance on your account is five thousand six hundred US dollars even.n 您的账面余额为5600美元。n The pen and the deposit slip are on the table over there.n 笔和存款单在那边的桌子上。n The inquiry may take some time. Please be patient.n 查询会需要一段时间，请您耐心等待。n How much money would you like to deposit/ withdraw?n 请问您想存/取多少钱？n You need to provide your identity card or passport.n 您需要出示您的身份证或护照。n To make a deposit into someone elses account, you need to provide both partiesIDs or passports.n 为别人代办存款需要您出示两人的身份证或护照。n Please enter the pass code of your account.n 请您输入账户密码。n Please sign your name on the dotted line, please. n 请您把名字签在线上面。n If your passbook is lost, you must report it as soon as possible.n 如果您的存折丢了，您必须马上挂失。n The amount in figure is incorrect. Would you mind filling another one because the voucher would be invalid once it is altered?n 您的凭证金额大写填写有误，请您重填一份，因为金额不能涂改。n Here is your passbook. Please bring it with you when you deposit or withdraw money. n 这是你的存折，存取款时请带来。n Please stay at the counter while you count the cash.n 清点现金时，请您不要离开柜台。n Im sorry. This bill is counterfeit. n 对不起，这张是假币。n According to Chinas regulations and international practices, counterfeited bills must be confiscated. Thank you for your cooperation. n 按我国的法规和国际惯例，要没收假币，请您合作。二、兑换/汇款n Please wait a moment. Ill find out the rates of exchange for you.n 请等一会儿，我查一下兑换率。n Please wait a moment. Ill find out the exchange rate between U.S. dollars and RMB.n 请等一会儿，我查一下美圆对人民币的兑换率。n Our exchange rate for US dollars is 790 Yuan per 100 US dollars.n 我们100美圆的现钞买入价是790元。n Would you please show me your passport before I exchange the money?n 在给您兑换之前，您能让我看一下护照吗？n Please sign your name on the lower right side of the memo.n 请您在兑换水单的右下角签名？n How much money would you like to remit?请问您想汇多少钱？n Please fill out this Application Form for Personal Electronic Remittance.n 请您填写个人电子汇款申请表。n We will charge you a handling