LAZADATestandanswers-LAZADA考试及答案.pdf

Lazada Test EN Short - Formstack Part 1: Content Creation 1. What cannot be listed on Lazada?* Items prohibited by local applicable law. Counterfeit products. Dangerous products. All of the above. 2. Who is the legal owner of the product listed on Lazada?* Lazada is always the legal owner of the product. In any case Lazada needs to make sure that product is in good condition and comply with applicable Law and regulations. The Seller is the legal owner of the product until it has been successfully delivered to the Customer. Moreover, the Seller needs to make sure that product is in good condition and comply with applicable Law and regulations. The customer becomes the owner of the product as soon as it is shipped with the logistic carrier. The Customer is the legal owner from the moment that the order has been placed. 3. Being an international seller, which delivery time should you specify for every SKU?* 11- 15 days. 3- 7 days. Delivery time is not a mandatory field. 21- 25 days. 4. How long does it take for uploaded content to be approved by Lazadas quality team?* It depends on the quality check (QC) backlog at Lazada it could take up to 5 working days. The quality check is done immediately. It takes around 2- 4 days. It takes around 24 hours. 5. When you are contacting Partner Support Center(), which information should your e- mail include?* It should include your Lazada store name, SC country, specific and detailed inquiries and relevant information, e.g. sellersku, order number or csv file, if needed. It should include your name. It should have simple inquiries only. It should include your company name. 6. What is Seller Center?* It is the interface between your IT system and Lazada. It is Lazadas internal tool for the management of orders. It is the tool Customers use when buying products on Lazada. It is the tool for sellers to manage their products, update stock and prices, manage their orders, check commissions and payment terms, monitor their returns and check their financial statements. Progress Powered by Formstack 212 3 81: Lazada Test EN Short- Formstack 78 12 How Lazada Works Lazada ill Dlrect Relatlonshlp wlth Cllents You have commercial relationship with customers * f Have your own Catalog You have full controlOf assortment and pricing NO restriction on number Of products and subcategories Charge only on sold Items Lazada onty charges commissions & fees for products sold Lazada LazadaIn proves custOrT er experlence Lazada provides adv e on assortment We support you th returns and cancellations We provide you with logi ics support Lazada Lazada Lazada Test EN Short - Formstack 1/2 Part 2: Price & Stock Management 7. As an international seller, in which countries can I expand my assortment and start selling?* Malaysia, Singapore, Philippines and Thailand. Malaysia, Singapore, Philippines, Thailand and Indonesia. Malaysia, Singapore and Philippines. Malaysia and Singapore. 8. Which determinants should the price for a product include on Lazada?* The price should include production price, seller margin and Lazada commission. The price is calculated adding the production price and the seller margin. The price includes the production costs, the sellers margin as well as all additional costs, fees and charges, such as shipping costs, custom duties, Lazada commission, among others. The price includes the production costs, the sellers margin, additional costs, fees and charges, such as shipping costs, custom duties, Lazada commission, among others as well as any discounts granted by the seller to the customer. 9. What stock level should I indicate on Seller Center?* The stock level that is currently in my inventory and reserved for Lazada. The stock level that is currently in my inventory, regardless whether it is reserved for Lazada or not. The level that I am able to source from other traders once an order is placed. An unlimited stock level. 10. How often should you update the stock level of your products on Seller Center?* Generally, once a week. However, it depends on the Product (e.g. for a product with high sales volume, it is recommended to update the stock details twice a week). You should check your stock levels every day. However, it depends on the product (e.g. for a product with high sales volume, it is recommended to pay special attention and to update the stock details on a daily basis). In any case, the information needs to be always accurate and up- to- date so that the product never runs out of stock. Once every month is perfectly fine. You do not have to watch the stock level permanently. You dont need to update your stock levels since Lazada will take care of it. 11. When do Seller Center updates on the price and stock level appear on the website?* Both updates are synchronized with the website immediately. Any update has to be send to your Vendor Manager, so that he can update the price and stock on Seller Center and on the website. The price is synchronized within 24 hours, while the stock level is synchronized within 5 working days. There might be a delay in price changes due to a quality check done by Lazada, while the stock level is synchronized immediately. However, if the Seller is not verified yet, the stock level update will not synchronize. Progress Powered by Formstack 212 Lazada Test EN Short- Formstack How Lazada Works Lazada ill Dlrect Relatlonshlp wlth Cllents You have commercial relatnship with customers * Have your own Catalog You have full controlof assortment and pr ng NO restriction on number Of products and subcategories Charge only on sold Items Lazada onty charges commissions & fees for products sold Lazada LazadaImproves customer exper ence Lazada provides advice on assortment We support you with returns and cancellations We provide you wtih logistsupport Lazada Lazada Lazada Test EN Short - Formstack 1/2 Part 3: Order Fulfillment 12. How can you know if an order has been placed?* The 3PL will send to you an updated pick- up list twice a day. You will receive an invoice from the customer. You can check on Seller Center, ideally first thing in the morning and then every 2 hours. You will receive a call from Lazada. 13. Why is it important to ship an order as soon as possible?* None of the above. Because an order which is not shipped on time will generate higher delivery costs. Because the prices of 3PLs and custom duties may change significantly. Because Lazada Customers expect a fast delivery service. Moreover, speed can prevent Customers from changing their mind (especially for some categories such as electronic goods and fashion) and cancelling the order. 14. What happens if an order is not shipped within the first 48 hours?* Nothing will happen to the order. The order will be cancelled and in any case the Sellers account will be put under the 50% order limitation. The order will be picked up by the 3PL as soon as possible and the Customer will be informed about a possible delay. However, there is no fee foreseen for delayed shipped orders. The order might be cancelled and in any case the Seller will be charged with the commission per order. 15. What is the tracking number (TN) for?* All of the above. Tracking the shipment. Confirming shipment delivery. Initiating order payment after delivery confirmation. 16. What key operations performance index will NOT be monitored by Lazada?* Return rate. Cancellation rate. Color of the package. Order dispatchment time. 17. What should be done by the seller within 48 hours when an order is place?* Deliver the ordered item to the customer. After changing the order status as “Ready to Ship,“ ship the package to the shipping company or make an appointment with the shipping company to pick up the package. Pack the items and make it presentable. Change the order status as “Ready to Ship.“ Progress Powered by Formstack 212 3 81: Lazada Test EN Short- Formstack 78 12 How Lazada Works Lazada ill Dlrect Relatlonshlp wlth Cllents You have commercial relationship with customers * f Have your own Catalog You have full controlOf assortment and pricing NO restriction on number Of products and subcategories Charge only on sold Items Lazada onty charges commissions & fees for products sold Lazada LazadaIn proves custOrT er experlence Lazada provides adv e on assortment We support you th returns and cancellations We provide you with logi ics support Lazada Lazada Lazada Test EN Short - Formstack 1/2 Part 4: Returns Management 18. Is it possible that Customers return products to you?* Yes, it can happen and it is a common practice in e- commerce to accept returns. Possible reasons for returning a product include the product being damaged or the Customer changing his mind. It depends on the Merchant returns strategy. In any case, Customer changing his mind is not among the possible reasons for returning a product. Yes, but returns will only affect Lazada and the Customer, but not the seller. No, Lazada does not accept any Customer returns. 19. Do you need to accept an item if it could not be delivered to the customer (failed delivery)?* Yes, you are requested to accept the item. No, Lazada will purchase the product. No, the 3PL will store the product until you receive a new order for the same product. No, the customer has to organize himself the transport of the package. 20. How can you see the items being returned in Seller Center?* This function is not available at the moment. You need to contact your Vendor Manager in order to see the items being returned. You can click on Orders - Manage Orders - Add a Product - Select category - Add product information - Images. You can click on Orders Manage Orders Returned. 21. If you ask for a return of your product, how does the process look like?* Lazada sends the product to a handling agent in Hong Kong from which you have to pick your product up. The customer has to send the product back to your facilities. You have to organize the return from the customer. Lazada returns the product to your facility free of charge. Progress Powered by Formstack Lazada Test EN Short- Formstack 212 How Lazada Works Lazada ill Dlrect Relatlonshlp wlth Cllents You have commercial relatnship with customers * Have your own Catalog You have full controlof assortment and pr ng NO restriction on number Of products and subcategories Charge only on sold Items Lazada onty charges commissions & fees for products sold Lazada LazadaImproves customer exper ence Lazada provides advice on assortment We support you with returns and cancellations We provide you wtih logistsupport Lazada Lazada Lazada Test EN Short - Formstack 1/2 Part 5: Financial Reconciliation 22. When is an order suitable to be paid to you?* When the order status is “Shipped”. When the order status is “Delivered“. When the order status is “Ready to Ship“. When the order status is “Pending“. 23. How often do you receive your order payments?* Once every week, after Lazada has reconciled your order statements. You will receive one payment from every countries you are selling in. Once every month, after Lazada has reconciled your order statements. You will receive one payment covering all countries you are selling in. As soon as the order has been delivered. Once every week, after Lazada has reconciled your order statements. You will receive one payment covering all countries you are selling in. 24. Where can I find my transaction report?* In the weekly newsletter. Information not available. Seller Center- Reports - Account Statements. Lazada Website. 25. What is the payment mechanism used by Lazada for your payments?* Cash payment. Cash check. Bank transfer to your bank account. Bank check. Progress Powered by Formstack Lazada Test EN Short- Formstack 212 How Lazada Works Lazada ill Dlrect Relatlonshlp wlth Cllents You have commercial relatnship with customers * Have your own Catalog You have full controlof assortment and pr ng NO restriction on number Of products and subcategories Charge only on sold Items Lazada onty charges commissions & fees for products sold Lazada LazadaImproves customer exper ence Lazada provides advice on assortment We support you with returns