成功的领导者的五项实践和十项投入.ppt

Continued1 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Continued2 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Five Practices and Ten Commitments of Successful Leaders 成功的领导者的五项实践和十项投入 1.Challenging the Process 1.Search for Opportunities 寻找机会 向程序挑战 2.Experiment and Take Risks 试验并敢于冒险 2.Inspiring a Shared Vision 3.Envision the Future 想象未来 激发一个共同的愿景 4.Enlist Others 号召他人 3.Enabling Others to Act 5.Foster Collaboration培养合作精神 使他人有能力去做 6.Strengthen Others给他人以力量 4.Modeling the Way 7.Set the Example 设立榜样 身先士卒，以身作则 8.Plan Small Wins计划取得小的胜利 5.Encouraging the Heart 9.Recognize Individual Contribution 鼓舞人心 认可个人的贡献 10.Celebrate Accomplishment 庆祝成就 Continued3 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 特征 序号 百分比 Honest 诚实 1 83 Competent 有能力的 2 67 Forward-looking 有远见 3 62 Inspiring 鼓舞人心 4 58 Intelligent 智慧 5 43 Fair-minded 公正 6 40 Broad-minded 坦荡 7 37 Straightforward 直截了当 8 34 Imaginative 有想象力 9 34 Dependable 可靠 10 33 Supportive 能提供支持 11 32 Courageous 有勇气 12 27 Caring 关心 13 26 Cooperative 合作 14 25 Mature 成熟 15 23 Ambitious 有雄心 16 21 Determined 坚定的 17 20 Self-controlled 有自控力 18 13 Loyal 忠诚 19 11 Independent 独立 20 10 成功领导者的关键特征 Continued4 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao What do you do when youre stuck with a group of employees whose work isnt up to par? People who lack experience. enthusiasm. or the skills you expected them to have? 当你面对一群不能按照标准完成工作的 员工，你该如何应对？他们缺乏经验 ，缺乏工作热情，或是缺乏你期望他 们拥有的技能 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued5 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao You could run to the boss and ask for replacements. But what if there are none available? Complaining wont help, and it might make the boss think you cant handle the situation. 你可以跑到老板那里要求换人。 但是如果找不到合适的呢？抱怨 是没有用的，而且抱怨也会让老 板认为你无法控制局面。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued6 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao One thing you might be tempted to do is let these people know what you think of them! Unfortunately, that will do more harm than good. If the people assigned to you think youre just putting up with them, theyre not going to feel like trying harder. 你或许会想告诉这些人你对他们的想 法。但不幸的是，那样只会使事情更 糟。如果你手下的人认为你是在容忍 他们，他们就不会再更加努力了。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued7 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao The best answer - the only answer - is to accept the situation and make the best of it. These people are yours. like it or not. Your job is to get the best out of what youve got - even if it takes extra effort and patience. Dont expect miracles. Just get on with it. 最好的方法和唯一的答案-就是接受 现状，并且改变它。这些员工是你的, 喜欢或是不喜欢。你的工作是把现有 资源发挥得更好-即使需要你付出更 多努力和耐心。不要期望奇迹出现。 1. MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued8 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Even if youre stuck with some pretty unqualified people, theres bound to be some good in them. Look for it. its the only thing youve got to build on. Remind yourself that theres gold in everyone if you dig deep enough. 即使你周围都是些不十分合格的人 ，他们身上总是有优点可以成为你 修筑成功的基础。提醒你自己只要 挖够深度，从每个人身上你都能挖 到金子。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued9 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao When you discover anything good about your people, nurture it with praise - sincere, frequent, hearty praise. Applaud even the small things you might overlook in a more qualified group. If you can convince people they have what it takes to do better, theyll want to improve. 当你在员工身上发现优点时，用赞美来滋 养它，真诚地，频繁地，真心地赞美。称 赞那些即使在比较好的团队中都非常小的 你容易忽略的事。如果你能说服人们如 何可以做得更好，他们会很愿意去改善。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued10 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Once these people begin to believe they can succeed, set new sights for them. But dont aim too high - just a little above where they are now. If you help people make just one step up, pride will take them to the next step. and the next. 一旦这些员工开始相信他们能够 成功，就给他们设立目标。但是 不要太高-仅仅提高一点。如果 你帮助他们上一个台阶，成就感 会带着他们走向更高一个台阶， 然后再高一个台阶。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued11 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao While youre developing their strengths, accept the weaknesses of your staff - even those little things you wouldnt tolerate in a more qualified group. If you constantly criticize, people wont develop the confidence they need to do a better job. 在你发展他们的实力的时候，接受他们 的弱点。即使这些缺点 是你在更好的团 队中无法接受的。如果你总是批评，人 们将无法增加那种能把工作做得更好的 自信。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued12 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Many supervisors surprise themselves with what they do with a below-par team. If you accept people for what they are. build little by little on strengths. and dont become discouraged by weaknesses. you can turn even a mediocre bunch into a good one. Thats good management! 许多管理者都会惊讶于自己对那些能力 欠缺的团队采取的措施。如果你接受了 这群人，请一点点建立他们的能力，而 不要由于他们的弱点而气馁。 你可以变 平庸为上等。这就是优秀的管理。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员 Continued13 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao SHOW APPRECIATION 表示感激/表扬 清朝末年,著名学者俞樾在他的中讲过这样一个故事: 京城有个官吏要到外地就任.临行前,他去跟恩师道别. 恩师对 他说: 外地不比京城, 要谨慎从事. 官吏说: 没关系,现在的人都喜欢听好话,我呀,准备 了一百顶高帽子. 恩师一听这话,很生气,以教训的口吻说:做人要 正值, 你怎么可以这样? 官吏说: 恩师喜怒,我这也是没有办法的 办法.要知道,天底下象您这样谦虚不喜欢戴高帽子能有几位呢? 官吏的话刚说完, 恩师就得意地点头说：你说的倒也是。 从恩师家出来，官吏对他的朋友说：我准备的100顶高帽， 现在仅剩99定了！ Continued14 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao What would you guess is more important to employees - a bigger paycheck or a sincere “Thank you” from the boss? Research shows more money is actually less important than the feeling of being appreciated. 你猜一猜对雇员来说什么更重要， 更多的薪金支票，还是上司真诚的“ 谢谢你”。研究表明越多的金钱实际 上没有真正的感激之情来得重要。 SHOW APPRECIATION 表示感激/表扬 Continued15 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao People must have money for necessities like food, clothing, and housing. But money cant buy something people want once these basic needs are met - and thats the feeling of being needed by other people. 人们必须有钱来支付生活必需品, 如 食物，衣服，住房。但是当这些基 本要求都达到时，金钱还是无法买 到人们想要的有些东西。那就是别 人需要你的那种感觉。 SHOW APPRECIATION 表示感激/表扬 Continued16 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao People want to believe that they are valuable or important. It makes them feel good. 人们都愿意相信自己是 有价值的或重要的。这 让他们感觉良好。 SHOW APPRECIATION 表示感激/表扬 Continued17 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Nothing makes people feel they are valuable more than appreciation. They can be happy with their own work, but if someone else is pleased as well, thats much more important to them. 没有比感激更能使人们觉得自 己的价值了。他们可以因为自 己的工作感到开心，但是如果 别人由于你也变得开心的话， 那你对他们来说就太重要了。 SHOW APPRECIATION 表示感激/表扬 Continued18 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Praise from anyone can make a person feel good. But when it comes from the boss, a worker feels even better! Appreciation from someone you look up to always means more. 别人的赞扬可以使人感觉很 快乐。但是当赞扬来自上司 ，员工会感觉更好！来自你 尊敬的人的感激那就更具意 义。 SHOW APPRECIATION 表示感激/表扬 Continued19 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao A little appreciation can make even the worst of jobs worth doing. Sincere thanks from the boss helps make even the dullest, messiest task seem worth the effort. 一点点感谢可以使人觉得即便 是最烂的工作也值得去做。上 司真诚的感谢会让员工面对最 枯燥乏味和最繁重工作似乎也 愿意去努力。 SHOW APPRECIATION 表示感激/表扬 Continued20 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao In the hectic workplace, many supervisors forget to show any appreciation for days and weeks on end. Yet they never forget to give out a paycheck. The problem is that workers need both, on a regular basis. 在繁杂的车间里，许多主管 连续数天,甚至数周都不记得 表示感谢，但是他们不会忘记 发放薪金。问题是，按正常情 况，这两样员工都是需要的。 SHOW APPRECIATION 表示感激/表扬 Continued21 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao The funny thing about appreciation is that it not only satisfies a need. it creates a desire for more. The worker who is praised once tries to earn more praise in the future. 有趣的是，感激不但能满足某种 需求，还可以创造要求更多的 愿望。被表扬过一次的员工会 更努力地去赢得更多的表扬。 SHOW APPRECIATION 表示感激/表扬 Continued22 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Dont wait for the “right time” to recognize employees good work. Theyll be much more satisfied and theyll try harder if you appreciate their efforts along the way. 不必等待合适时机才去认可 员工优秀的工作表现。如果 你一直感谢他们的努力，他 们会更加满意并且更努力地 工作。 SHOW APPRECIATION 表示感激/表扬 Continued23 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao SHOW APPRECIATION 表示感激/表扬 表扬的5个诀窍： 1 要乐于表扬 2 表扬要及时 3 表扬的内容要具体 4 表扬的语气要真诚 5 要注意表扬的场合 Continued24 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Like it or not, supervisors are always in the spotlight. In their departments, the way they do things is the way their people tend to do things too. Your workers naturally look to you, their boss, to set the example. 喜欢还是不喜欢，管理者总是在众目睽睽之 下。在部门内部，他们的做事方法会成为其 他员工做事所仿效的模式。你的员工很自然 的会向你看齐，你是他们的老板，他们的榜 样。 SETTING AN EXAMPLE 设立一个榜样 Continued25 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao If you get in early and get a fast start, others tend to do the same. If youre pretty casual about when you arrive, why should the people who work for you be concerned about punctuality? 如果你到得早并且很快开始工作， 其他人也会渐渐地和你一样。如果 你上班时间比较随便，为什么你手 下会关注准时的问题? 。 SETTING AN EXAMPLE 设立一个榜样 Continued26 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Throughout the day workers watch how the boss goes about things. looking for clues as to whats really expected of them. If the boss is neatly dressed, for example, everyone else will think they probably ought to dress well too. 从早到晚，员工都会观察老板是如何 处事的.从中寻找一些线索, 了解老 板对他们有什么期望。如果老板着装 整洁，其他每个人都会想自己也该好 好着装整洁了。 SETTING AN EXAMPLE 设立一个榜样 Continued27 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao At the end of the day, if you pack up 10 minutes early, the people who work for you arent going to hang around much longer. If you regularly skip out early, but expect your people to stay to the last minute, youre just fooling yourself. 每天快下班时，如果你提前10分钟 收拾东西，为你工作的人也不会多 作停留。如果你总是提前跑掉却指 望你的员工坚持到最后一分钟，那 么你是在自欺欺人。 SETTING AN EXAMPLE 设立一个榜样 Continued28 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao If the boss shows respect for safety rules, others will tend to respect them too. But if the boss lights up in a nonsmoking area, for example, why shouldnt everybody else sneak a smoke there too? 如果上司对安全规章表示尊重，其他 人也会逐渐尊重。举个例子，如果老 板在禁烟区吸烟，为什么其他人不能 偷偷地在那儿吸呢？ SETTING AN EXAMPLE 设立一个榜样 Continued29 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao If you are enthusiastic, those who work for you are likely to be too. If you usually have a smile on your face, its a good bet that the people in your outfit wont wear a frown. 如果你充满热情，那么为你工作的人 也很有可能那样。如果你总是面带微 笑，我敢肯定，在你团队中其它的人 也不会愁眉苦脸。 SETTING AN EXAMPLE 设立一个榜样 Continued30 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao The most important example any supervisor can set is in the effort he or she puts into the job. If a boss takes it easy and sets a leisurely pace, why shouldnt everyone in the company do the same? 对于任何管理者来说，他/她能树立的 最重要的榜样就是努力工作。如果一 个上司做事松懈，为什么公司其他人 就不能也这样呢？ SETTING AN EXAMPLE 设立一个榜样 Continued31 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao The motto of the Army Infantry is “Follow me.” That says a lot. The sergeant who wants soldiers to rush to the enemy has got to lead the charge. Its the same for supervisors. What you do is just as important as what you ask people to do. Like it or not, you are the model for everyone. 军队步兵团的格言是“跟随我”。它代表了 很多。想要士兵英勇作战的军士长必须带 头冲锋陷阵。对管理者来说也是一样。你 所做的和正是你希望别人怎么做, 是一样 的重要。喜欢或是不喜欢，你是大家的榜 样。 SETTING AN EXAMPLE 设立一个榜样 Continued32 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 但是当员工感到管理层的可信度低时,他们极可能相 信其它 员工: 仅仅当被监督时才生产。 主要靠金钱来激励。 工作时说组织的好话,私下却不那样认为。 如果组织经历艰难时期,会考虑寻找其它工作。 SETTING AN EXAMPLE 设立一个榜样 Continued33 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 可信度具有最难以赢得的属性。并且它是人性中最脆弱的。 它是长年累月,日积月累而赢得的。但是如果稍不注意,却能 在非常短的时 间中消失殆尽。 当领导者用完了他们的可信度时,他们会发现要将它赢回来 几乎是 不可能的了。 SETTING AN EXAMPLE 设立一个榜样 Continued34 Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao Case Study WHAT WOULD YOU DO? 你会怎样做 In the past, your company permitted employees to take their vacations one day at a time. You, the supervisor, took advantage of this policy to spend lo