物业英语口语培训.ppt

物业管理常用英语口语 情景会话式 目 录 一、Purpose of Training 培训目的 二、Introduce Yourself 自我介绍 三、Say “Hello” 打招呼 四、Customer Service 客户服务 五、Repairs 修理 六、Give Directions 指引 Purpose of Training 培训目的 加强员工日常英语口语对话能力以及对日常英语口语 的理解能力，能与业主进行基本的英语口语交流。 Part 1 Customer Service Center 客户致电给客服中心，客服人员接电话时 （C-Cherry O-Owner） C: Good morning, This is Cherry speaking. What can I do for you? O: My kitchens light is broken. My house is T12, 1201. Can somebody come to repair it? C: No problem. I will call the electrician to fix it at once！ O: Thanks a lot! C: You are welcome! Part 1 Customer Service Center 客户到客服中心寻求帮助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much! Part 2 Service in east gate 客户到客服中心寻求帮助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much! Part 2 New Words Receptionist risepnist n.(旅馆、事务所等雇用的)接 待员 Owner un n.物主, 所有人 Holiday hldi n.假期 Weekend ,wi:kend n. 周末 Interesting intristi adj.令人感兴趣的, 有趣的 Part 3 Customer Service Have a Residential Card (R-Receptionist, O-Owner) O: Good morning, I want to have a residential card. R: Do you have passport? O: Yes, I do. R: Ok. I will apply for one for you. Please give me a one-inch color photo, your passport and a health certificate. O: Here you are. Part 3 Customer Service R: Would you please fill out this form while I will prepare your residential card for you? Please sign your name here. O: Ok. Anything else? R: Thats all. Please get your residential card here next week. O: Thank you. R: You are welcome. Part 3 New Words Residential ,rezidenl adj.住宅的, 适于作住宅的,与居住有关的 Passport p:sp:t n.护照 Apply plai vt.申请, 请求; 适用 Inch int n.英寸 Certificate stifikit n.证明书, 执照 Fill fil vt. 到达 Tube tju:b n.管, 软管 Ballast blst n. 【电】镇流平稳器, 镇流电阻 Resistor rizist n.电阻器 Fix fiks vt.修理;固定, 安装 Switch swit n.开关 Pleasure ple n.愉快的事情 Part 4 Phrases and Expressions Service Center 服务中心 Ceiling light 天花板灯；花灯 Ballast resistor 镇流电阻 Turn on 打开 Part 5 Give Direction Do you know that person? (G-Gatekeeper, W-Woman) G: Good morning, madam. Can I help you? W: Yes. Do you know Jackie Smith? G: Jackie Smith? W: We are invited to Jackie Smiths birthday party, but we can not remember how to get to his flat. G: Are you sure he lives here? W: Yes, he moved here two months ago and lives in a flat near the swimming pool. Hes from Australia. Part 5 Give Direction G: Wait a minute, please. Ill check it for you. Oh, I have it. He lives on the fifth floor, Building C. W: How can we get there? G: Go into the garden through this entrance. Go straight. Then turn the second left and youll see a swimming pool. Building C is near that. W: Thank you. G: Excuse me, madam. Could you please register and fill in this form? W: All right. Part 5 New Words Invite invait vt. 邀请 Remember rimemb vt. 牢记 Flat flt n. 一套房间, 公寓套房 Move mu:v vt. 经过 Entrance entrns n. 入口, 大门口 Stra