讲座激励与保留优质员工.doc

3Unit B, 22/F United Centre, 95 Queensway, Hong Kong.Tel: 2866 8311 Fax: 2866 8380Website: 2006 Service & CourtesyAward Winners3 August 2007MEMORANDUM TO:Members of the Hong Kong Retail Management Associationand Fellow RetailersSUBJECT:Seminar on:Motivating & Retaining Quality Staff11 September 2007 (Tuesday)講座：激勵與保留優質員工 The Association is pleased to inform members that a seminar on “Motivating & Retaining Quality Staff” will be held on Tuesday, 11 September 2007. We have invited Mr. Thomas Chow, a very experienced management and training consultant, to address members on this occasion. Mr. Chow has more than 35 years of training and consultancy experience in the airline, tourism, travel, hotel, broadcasting, automotive and retail industries. He has embarked on a variety of research and training projects within Asia Pacific. A brief outline of Mr. Chows presentation is as follows: The Maslows Concept in Human Needs Why People Need A Job?- Understanding Motives for Work The External Environment Affecting Local Job Opportunities Understanding the Importance of Communication “It all Start on the First Day” Staff Training & Development System Effective Leadership Style in Staff MotivationDetails of the function are as follows:Date:Tuesday, 11 September 2007Time:9:30 am 12:30 pmVenue:Lecture Theatre (UT)City University of Hong KongSCOPE Admiralty Learning Centre8/F, United Centre, 95 Queensway, HKTarget Audience:Senior Managers & Executives, SME owners2006 Service Retailers of the YearLanguage:CantoneseFee:HK$300 per person (for HKRMA members)HK$600 per person (for non-HKRMA members)Enrolment :Please complete and return the attached enrolment form to HKRMA via fax at 2866 8380 before Tuesday, 4 September 2007. (Fax copies should be followed by an original copy of enrolment form via mail along with the exact payment.). Payment Methods:n By ChequePlease send the original copy of the enrolment form with a crossed cheque made payable to the “Hong Kong Retail Management Association Ltd” before the deadline. Post-dated cheques will not be accepted.OFFICE REMOVAL NOTICEPlease note that the HKRMA office will be moved to the following new address with effect from 16 August 2007. The office telephone and fax numbers will remain unchanged.New Office Address: 10/F, First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kongn By American Express CardThe due amount will be debited from your credit card once the enrolment has been received. If you choose to settle the payment through American Express card, please fill in your card information stated on the enrolment form.Seats are limited. Applications are on a first-come-first-served basis. Please consider your enrolment successful upon returning the enrolment form to the Association by fax or mail. Kindly note that successful enrolments will not be reconfirmed by telephone.No cancellations will be accepted after enrolment. (i.e. Transferrable on the same event but non-refundable.)Should you have any further queries about the seminar, please contact Ms. Gladys Chan of the Association at Tel.: 2866 8311. For bookings, please contact Ms. Peggy Ng at Tel: 2866 8311.To: Hong Kong Retail Management Association 3/8/2007Unit B, 22/F United Centre, 95 Queensway, Hong KongTel:2866 8311Fax: 2866 8380Website: ENROLMENT FORMSeminar on 講座：“Motivating & Retaining Quality Staff”激勵與保留優質員工Tuesday, 11 September 2007My Name: Position: Company: Address: Tel: Fax: Date: (Please return before 4 September 07)I * will / will not attend the captioned seminar. (* please delete where appropriate.)I would like to nominate the following persons to attend:NameCompanyPositionMr/Ms:_Mr/Ms:_Mr/Ms:_Mr/Ms:_(Please use photocopy for more participants.)Payment Methods (please tick where appropriate):qCheque Payment:Enclosed is a cheque for HK$ _ (made payable to “Hong Kong Retail Management Association Ltd”) being fees for the function. (Please refer to the “Office Removal Notice” on p.2 before sending out the payment.)qAmerican Express (AE) Card Payment (all information MUST be completed):Card Member Name: C