平山县人民医院患者回访情况汇总表.doc

平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科443068%30100%303030655内二科342676.4%26100%262626523内三科513976.4%26100%393939343外一科543361.1%33100%333333939外二科261661.5%16100%161616252骨科503468%34100%343434682急诊14964%9100%999113妇科614980%49100%49494966产科725373.6%53100%535353910儿科533973%3692%3939363437眼科161275%12100%121212112口腔科11763%7100%77722耳鼻喉科14857%8100%888312合计57635562355100355355355572011.4.30平山县人民医院患者回访情况汇总表科室有电话人次回访人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科85856475%6398%646463110281内二科54544176%4097%4141401715内三科36363083%30100%303030231外一科54544176%54100%41414194外二科46463270%46100%464632932骨科54543972%3897%39393817521急诊16161169%1594%161615123妇科72725573%55100%55255558441产科72725779%57100%5715757915儿科36362878%28100%28282853眼科16161275%16100%1616112口腔科55480%4100%44411耳鼻喉科99778%9100%77711合计58558545075.6%44698.8%45034504463169224132011.5.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科5440744010040401716内二科282589251002525321内三科523975391003939562外一科302377231002323421外二科362672261002626424骨科453169311003131445急诊18147714100141422妇科36257025100252565产科71557755100555510114儿科544278421004242714眼科43753100331口腔科867561006611耳鼻喉科171482141001414121合计51340579%40540540511562042712011.6.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科443068%30100%303030655内二科342676.4%26100%262626523内三科513976.4%26100%393939343外一科543361.1%33100%333333939外二科261661.5%16100%161616252骨科503468%34100%343434682急诊14964%9100%999113妇科614980%49100%49494966产科725373.6%53100%535353910儿科533973%3692%3939363437眼科161275%12100%121212112口腔科11763%7100%77722耳鼻喉科14857%8100%888312合计500355713551003553553555733562011.7.30平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科856475%6398%646463110281内二科544176%4097%4141401715内三科363083%30100%303030231外一科544176%54100%41414194外二科463270%46100%464632932骨科543972%3897%39393817521急诊161169%1594%161615123妇科725573%55100%55255558441产科725779%57100%5715757915儿科362878%28100%28282853眼科161275%16100%1616112口腔科5480%4100%44411耳鼻喉科9778%9100%77711合计58545075.6%44698.8%45034504463169224132011.8.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科5137723710037377421内二科68466846100464614116内三科5135683510035351312外一科5132633210032329226外二科513058.83010030301515骨科51458845100454542急诊342573.5251002525621妇科514282421004242612产科85546454100545425231儿科68537853100535311121眼科1088081008811口腔科109909100991耳鼻喉科867561006611合计589425724251004254251131712222011.9.30平山县人民医院患者回访情况汇总表科室回访人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科105747074100747414134内二科8865736510065656143内三科8156695610056567153外一科89677568100167671192外二科6751765110051515101骨科795468541002545421922急诊31227022100222242111妇科816479641006464143产科1218368831008383141338儿科1419366931009393271137眼科271763171001717442口腔科757151005511耳鼻喉科14107110100101031合计93166271662100166266211201031233110.31平山县人民医院患者回访情况汇总表科室回访人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科8962696210062626291512内二科106605660100606060148231内三科100737373100737373119322外一科6242674210042424210721外二科7054775410054545475211外三科412663261002626266711骨科91616761100616161127362急诊3523652310023232375妇科8257695710057575715631产科14210271102100102102102181543儿科144976897100979797221852眼科19126363100636363511口腔科139696910069696931ICU85636310063636321耳鼻喉科1813727272727223合计10206966869610069669669614310724221011.30平山县人民医院患者回访情况汇总表科室回访人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科126836583100838383121984内二科91616761100616161148431内三科996767671006767671111322外一科79526352100525252118521外二科7450675010050505079251外三科422354231002323237732骨科100757575100757575122362急诊49368536100363636814妇科855868581005