HOTEL_ENGLISH_UNIT_ONE.ppt

hotel english,revision,do you know how to greet a guest? could you please introduce someone to your manager? please read loudly.,greeting guests,maam welcome hotel luggage suitcase enjoy stay slippery,clerk introduce manager service excellent friendly helpful lobby,sentence pattern,have a good time. my pleasure. can i help you? may i help you? what can i do for you? is there anything i can do for you? i hope youll enjoy your stay in our hotel.,sentence pattern,hope you enjoy your stay here. how many pieces of luggage do you have? please mind your step. please step this way. this way, please. after you, please.,unit one,slippery / slpr; slpr/ 1. adj (-ier, -iest) (of a surface) difficult to hold, stand on or move on without slipping because it is smooth, wet, polished, etc （指物体表面）光滑的, 滑的: a slippery road, floor, etc 滑的路面 地板等 * ice made the path slippery underfoot. 路上结了冰, 走起来很滑. 2. (infml 口) (of a person) not to be trusted; unreliable （指人）狡猾的, 不可靠的: a slippery salesman 油嘴滑舌的推销员 * shes as slippery as an eel. 她像狐狸一样狡猾.,3. (infml 口) (of a situation, topic, problem, etc) difficult to deal with （指形势 话题 问题等）难处理的, 棘手的; e.g.: the rather slippery subject of race relations 相当棘手的种族关系问题 * be on slippery ground, ie be dealing with a subject that needs tact, care, etc 处於难以处理的局面. (idm 习语) the slippery slope (infml 口) course of action that can easily lead to disaster, failure, etc 易导致失败 灾难等的情况: a one-party state can be the start of the slippery slope towards fascism. 一党专政有可能是滑向法西斯主义的起点. slipperiness n u.,please mind your step. watch your step.请留意脚下。 step by step ad. 逐步地 first step last step 第一步 最后一步 take steps 采取措施,discussion,1.pair work. good afternoon. good evening. how are you today, sir/madam? can i help you? / may i help you? this way, please./ please step this way.,do you know how to ask the guests name and telephone numbers politely? 如何礼貌的询问客人姓名和向客人要电话号码？ may i have your name, please? may i take your telephone number, please?,discussion,2. group work. good morning, sir. good afternoon, maam. good evening, gentlemen. good morning, ladies. good evening, ladies and gentlemen. 称呼一位客人时用sir 或madam；但如果是几个人用复数：ladies and gentlemen.,language points,sentence pattern how are you doing? 你好吗；过得怎么样? how are you doing this morning? 今天早晨好吗? hows everything with you? 你的一切如何? how are you today? 你今天怎么样？,language points,glad to meet you. can i help you with your luggage? welcome to our hotel. enjoy your stay with us. this is our manager.,religion rilidn n. 宗教信仰；宗教 marital mritl adj. 1. 婚姻的;2. 古语丈夫的;3. 夫妻间的 status steits, st- n. 地位；状态；情形；重要身分 复数statuses ,financial fainnl adj. 财政的，财务的；金融的；资金的； financial affairs 财务 finance fainns n. 财政，金融；资金 politics plitiks n. 复数，动词用单数或复数 政治；政治学 用作复数 政治活动；政治事务；政治主张，政治见解 用作单数 政治职业，政治事业；政治活动 用作复数 政治手法；政治手腕；策略 政纲;党派关系；政争 用作复数 (政府的) 政治职能；政事,translation,he is not interested in politics. 他对政治不感兴趣。 politics is now taught in all schools. 现在各校都开政治课。 what are your politics? 你的政见如何？,shocking to find,1, the bellman should open the door for the guest. 2, the bellman should greet the guest. 3, the bellman should help the guest with her luggage. 4, the bellman should show the guest the way to the front desk.,role-plays,bellman belmn n. 1. (旅馆、俱乐部等处的)青年侍者，男服务员，男听差(= bellboy) 2. 敲钟人，打铃人，(尤指旧时受雇在市镇街头摇铃宣读公告的)公告传报员(= town crier) 3. 更夫 bell captain 美国英语(旅馆、俱乐部等处的)服务员领班，侍者领班,role-plays,receptionist,receptionist,receptionist risepnist n. (饭店、公司、诊所等处的)接待员 a secretary whose main duty is to answer the telephone and receive visitors. reserve riz:v vt. n. 储备，储存；自然保护区；预备队；金融 储备金 vt. 储备；保留；预约 vi. 预订,receptionist,reservation ,rezvein n. 1. 保留；保留意见 2. 保留地；专用地；禁猎区，自然保护区 3. 预订；预订的旅馆房间(或火车票、飞机票等) 4. 【法律】(权益等的)保留；(契约上有关权益的)保留条款 5. (对从事重要文职者的)征兵豁免,receptionist,register redist n./ vt.登记(表)，注册(簿)；表示；挂号 * the class teacher called the (names on the) register. 任课教师点了名. register at a hotel, i.e. book in as a guest 登记入住旅馆 . * you must register with the police, the embassy, etc. 你应该向警方 使馆等登记.,receptionist,waiting area 等候区 competition area 比赛场地 customer waiting area 客户等候区 fill out 填写（表格，文件等） he filled out a check for 900. 他开了一张900美元的支票。 please fill out this form. 请您填一下这张表格。,provide （provided , providing） 1, 供给，提供 2, 规定； provide s.th for s.b/ s.b with s.th e.g.: provide food and clothes for ones family.养家糊口。 provide for s.b 赡养，提供生计 e.g.:he has a wife and five children to provide for. 他要赡养妻子和五个孩子。,e.g.: the school provided food for the students. the school provided the students with food. 这所学校为学生提供食物。 provided , providing . conj. 假若,尚使； e.g.:i will go providing my expenses are paid. 要是我的费用有人代付我就去。,make sure 确信；证实 + of / about / that- clause make quite sure 非常确信 make sure that e.g.: make sure of the time and place. 弄清/确定时间地点。 she made sure that she had turned off the gas. 她确定她已关掉煤气。,nation national nationality e.g.: science has no nationality , knowledge belongs to everyone. 科学没有国界，知识属于每一个人。,deal with deal with a man as he deals with you. how shall we deal with this problem? this book deals with asia. make/do a deal with 与做买卖,assignments,please finish the assignments in p10. please do a self-assessment according to the form from p11 to p1